This was the first time I needed to ship anything via FedEx and the experience was great. I needed to ship a large subwoofer and was unsure about the process. The representative Lisa was very helpful in assisting me through the process. I would definitely go back to the Stratford location and ship here in the future as it is close to home. read more

This is the second time that Fedex has told me that my address was incorrect. It's not Fedex, it's the driver. He's done this before on a Saturday. If I could give Fedex a lower rating, I would. It should have been delivered Thursday and now they're telling me it'll be here tomorrow, which is Sunday. We'll see. read more

FedEx is bad but this location is the worst. We try not to use fedex. They've delivered to the wrong address.They've delivered damage.We never get our package on time or intact, ever. The latest is them, claiming that they tried to deliver it. And the business was closed. We are a residential home. There is no business. We are not closed. By saying that it was due to our business being closed, they have it "on record" and they are off the hook. Not to mention, after three "attempts" they ship it back and we don't get our delivery. This is fraud. Fedex lies. read more

3 times FedEx said they could not deliver package. WRONG 1. Incorrect address - WRONG - Address correct per FedEX 2. Customer refused package - WRONG - Never was contacted by driver. 3. Signature required for delivery - WRONG - Per FedEx no signature required for delivery. Contacted FedEx numerous times. NO HELP. Emailed customer service a week ago. Promised a response. NOTHING. Emailed Sr. VP. No response. FEDEX IS A JOKE!!!!!!!!!!!!! read more

Currently waiting for a package.from JONATHAN the driver at fed ex to deliver my package.tjat waa suppose.to be here on the 16. It is the 18th. Ive reached out to ded ex customer service who.i think is in on stealing of packages. They dont follow.up.with the drivers to make sure these deliveries are still.on the truck and are actually going to be delivered. Its a hassle to have to wait 7 days in order to cancel becuase i havent received.my.package.but evwn more disturbing that these theives continue to work for the company and nothing is being done about it. Cooperate needs to step and and figure out how to give customers the option on seeing where their delivery person is once the package gets on the truck and update within 24 hours if there is a issue I am disappointed in fed ex and will not be using them EVER!! There are some words missed spell at this point IDGAF im disgusted they need to start weening out the thieves and firing them read more

FedEx regularly holds our packages at their warehouse in Stratford for weeks before delivery, including our two day deliveries. Sometimes we give up and reorder. We are currently trying to track down a package that arrived in Stratford two weeks ago. We are less than 40 minutes away in New Haven. This is a very unprofessional company. Its unfortunate that our vendors still use this company to ship packages. There is a real problem in Stratford. read more

Terrible drivers and Terrible customer service. Waited all day for a delivery, actively watching the updates and map diligently for hours just to have the driver cruise past my house. She never made an attempt to stop, but seconds later after driving away I get an email saying "Sorry we missed you." Instead of uploading a photo of the door tag that wasn't left because the driver didn't even come to my door where I was waiting patiently, she uploaded a rubbish blacked out photo instead. And of course customer service couldn't do anything to help. I am so frustrated with this experience I plan to avoid ordering anything using this company again. Don't waste your time. read more

Fed Ex always seems to destroy the packages , every package I've received from them was smashed . Now they are delaying packages . How do they stay in business ??? I waited all day today for a package now its delayed terrible company read more

This fedex location has claimed multiple times that they have "attempted delivery" to my house. I work from home and can guarantee that this is indeed always a lie. It's hard to avoid buying items online that are delivered by fedex so alas I just feel with it. Long live UPS! read more

Absolutely pathetic. I will never order anything if being shipped from FedEx ever again. Delivery was scheduled for Friday. My wife and I sat in literally all day with an eye out the front window. No truck ever came, no delivery attempt made. Status was updated around 5:30 to "delivery attempt made." Simply not true. Spoke with FOUR different customer service representatives online and on the phone, most of whom were utterly incompetent. First I was told that my address had a vacation hold (not true), another told me the package never went out and was "being inspected" (also not true), another couldn't answer my question and sent me to someone who simply said "the driver has gone home so we don't know why they didn't leave the package." They arranged with the Stratford station for a hold to be placed on the package so that I could pick it up myself the next day between 8am and 10am, which I hoped would solve my problems. But it's FedEx! They'll always find a way to make things worse. Woke up the next morning to find a status update saying the package was loaded on a truck at 4:30am and was out for delivery. Called yet again and spoke to yet another completely incompetent representative who could only read what the status was on the screen. Asked him to get in touch with the Stratford station, and he said they didn't pick up and that they only open at 10am, which you may recall is after my pick up time. Where other delivery companies simply just work, FedEx is a complete and utterly incompetent mess. I refuse to ever do business with them for any reason ever again. Unbelievably pathetic. read more

Literally watched the driver drive by my house and didn't even stop then I get a text saying it got attempted to get get delivered! Such a bullshit company idk how they're still in business! Lazy fucks read more

I had two packages delivered to me this week. Got neaither of them! One went to the wrong address and luckily that person brought it to me and the other came today, said was delivered but never got!!! Im assuming was delivered to the wrong address again!! I will never order again from a place if fed ex is delivering! I've had it!! Two packages in one week!!! Cmon!! read more

FedEx Ship Center - Shipping Centers Near Me - Stratford, Connecticut

very unprofessional. needs supervision The driver for my neighborhood rides with a radio blasting. never post tags and always a p/u situation. But I told the vendors, if they use FedEx, count me out!!! read more

The worst delivery service in the USA. Not the first time this facility delivered an order of over $200 worth of pet food from Chewey at the bottom of our driveway late at night. This was on a Sunday night and usually we are at home but luckily we were out at a Christmas party and found two huge boxes by the side of the road where they could have easily been stolen or ruined by the weather. That night it rained heavily and we would have not realized that the delivery had been made until the next day. Just to note that our 600' blacktop driveway was clear of ice and snow and there was no reason why the FEDEX driver could not have made a door to door delivery. Shame on this Stratford delivery center. read more

Basically the same as that dryer that always looses a sock ... Terrible service and a shot In the dark but a dead clock is always right twice a day right? read more

This facility consistently delivers packages to the wrong house. Drivers do not pay attention to the address numbers on the neighboring houses resulting in delays of delivery. Other delivery companies such as UPS, USPS or Amazon do not seem to have this problem. Can only assume that FedEx drivers are lazy or poorly trained. Would avoid using FedEx if you have alternatives. read more

Worlds worst package delivery service, where no one seems to be accountable at this station in STRATFORD. They leave the wrong packages here, have totally lost shipments, delivery people who can't be bothered to knock and deliver. They have left packages in the front yard by the street where anyone could take them, in a snowbank and at other addresses. The management doesn't want to talk to anyone, hang up quickly when calling back. No accountability, and the 1-800 number is useless. Nothing is ever done. And they don't deliver on weekends so if they fail to deliver (the usual) you have to wait until the following week. I trust the postal service, not these idiots. read more

The lady was very friendly and cheerful. The line was long and not moving fast enough, but it was very early morning during crowd holiday season so perhaps it was a bit more crowded than usual. read more

FedEx Ship Center - Small office - Shipping Centers Near Me - Stratford, Connecticut

If I could give no stars I would, this business and their operation team, customer service and drivers all are completely incompetent. This building is the most disorganized, under qualified, incompetent company. I have been waiting for 2 packages to be delivered for 4 and 5 days. Every day I am assured these will be delivered only for the day to end and get another message that these are rescheduled. You can't speak with a person, there is no management available. They just keep saying the package is out for delivery they have every reason to believe it will be delivered today. I have every reason to believe they have no idea what they are doing. I would never choose to use FedEx for any type of shipment. read more

Why anyone uses FedEx is beyond me. My parents in PA have endless trouble with them as well. Obviously CT is no different. My package said it was in Stratford "on the delivery truck" since 5 AM and would be delivered to the Walgreens pick-up by the end of the day. I should hope so, if they started at 5 in the morning. I went to Walgreens after I got out of work at 7 in the evening. They didn't have my package. Not only that, but they said FedEx didn't even come to them today to drop anyone's packages off for pick-up. So now I get to wait until Monday for a package that initially had said Friday. Any time I see an order I placed is being shipped through FedEx, I groan. I feel like they didn't used to be like this but they're quality is so low now. read more

I ordered a new mattress on Monday, the company I ordered from estimated it would be delivered between Wednesday & Friday but tracking information was available so I can see exactly where it was. Every day it was updated & in a new location, getting closer & closer to me. Until Wednesday, it arrived to the FedEx location in Stratford where it sat for 3 days. I can understand Wednesday, we had a storm and many out of power. However, every day the update by fedex was that it would be delivered by end of day. So I took off from work so I can be home & wait for my mattress, each day from Wednesday-Friday, just for the update to change to "pending" after 8pm and no mattress delivered. Finally on Saturday morning around 10:30, I was actually by my kitchen window baking, when I saw the fedex truck. I got super excited and sent my boyfriend out to get the mattress. I literally saw the delivery guy take my box to another condo unit and so my boyfriend asked him if there were any other packages, he said no. My boyfriend came back inside telling me the news. There's no way someone else in this area also ordered a puffy mattress to be delivered on the same day so I sent my boyfriend out to check the name on the box. Sure enough, it was my mattress!! It looked like during transit, the letter of my condo was smudged to look like an I instead of an E. But you can clearly see that was the case, the delivery guy should've looked in the records properly to find the correct unit. Had I not been home, the box would've been left at someone else's home & if they wanted to steal & keep it, they could have! Almost $1,000 mattress, gone because of an idiot delivery guy. Never again do I want to go through fedex. I will personally write delivery instructions when ordering products to choose another carrier, I would even be willing to pay extra. And it's probably not even fedex as a whole because up until it got to Stratford it was getting here very quickly. Seems like the Stratford location is just incompetent. Sat in the warehouse for 3 days & then delivered to the WRONG house, shame on y'all. read more

Twice in one week, the Monday delivery driver in East Rock (New Haven) has made no attempt to deliver packages (two separate packages one week apart), yet the online tracker says an attempt was made and the customer was not available. Well, I work from home, so...I was home. No knock. No ring. No doortag. Twice in one week. When I call customer service, I'm told it will be delivered the next day. So, the driver lies and Fedex's answer is just to ignore my need to receive this package on Monday and give it to me Tuesday. At least the Tuesday driver is a good dude. Your customer service sucks Fedex read more

Utterly useless. My package has been "loaded on a truck and out for delivery" for over two days now. What was supposed to be at my house June 8th is still not here on the 11th, and not much hope for the 12th. This was my sons birthday present. Really pissed it is now 5 days late. This place is the WORST. read more

I just want all of you to know that this is Fedex express not Fedex ground. All of your complaints are for Fedex ground 825 Lordship Blvd in Stratford... express and ground are two different companies.!!! And yes. Fedex ground suck... they're contractors. No. Benefits... they do not care unfortunately. read more

FedEx driver sent email message of "attempted delivery" when he never actually came to my house. Lazy driver trying to get out of his job. No help from the company. read more

Fedex has terrible reliability and horrible customer service. Normally use usps or ups and never have an issue. Package is always on front porch when it is supposed to be. Fedex?? Only had two packages delivered by them in the past 5 years. Both times, I receive emails stating that the address provided is incomplete and they could not deliver. Seriously? The exact same address that other delivery companies have no problem finding. A single family home clearly marked on a clearly marked road. I call their customer service number and get a disinterested agent that is completely useless. They ask for directions so that their drivers can find my house. Ummm, really?! In the future, I will only purchase items from businesses that use UPS. I will not shop at companies that use Fedex. read more

i have no issue with this location, but the location that does the shipping, I believe its 985 lordship is terrible. Well, I can't speak for all, but my delivery guy is the worst! I have complained a few times, but after I complained, then my next delivery, the driver said on the online tracking, no such address. lol. it is a disaster. all I ask is for him to ring my bell or leave a slip if no one is home. Unfortunately, it is not the best neighborhood. I wonder how he would feel if these were his packages. It discourages me from ordering anything that has to be delivered. We actually approached him and asked him why can't he ring the bell and he stated it is not his responsibility. The service we get is terrible! read more

For the second time in 6 months FedEx has delivered my package to the wrong address. For over 15 years I had delivery through UPS and not one miss-delivery. The site that I normally order from recently started using FedEx with disastrous results. I have blocked FedEx from selection for delivery. When the driver did get my address correct he would leave the package unprotected on a breezeway deck even in a driving rain when there is a covered porch no more than 15 feet away, and he would always throw the package instead of just laying it down. Has to be the worst employees in the industry. I will forever avoid FedEx. read more