To begin with, the address for this facility has changed, Gunter Park Express was shuttered and folded into the FedEx Ground facility in Hope Hull Al. Now, Wow, how things have changed since the Company went to contract employees, pathetic service. And it seems the continued feedback on the FedEx site concerning problems with my deliveries gets zero results and the driver continues to put my deliveries at risk by not following my request to simply place the packages inside my package box and close the latch, so moving forward i will begin to copy this feedback and post it on Google, Trust Pilot and any orher rating site i can find. Its apparent that the feedback is not reaching managers who care and as a result it never makes it to the drivers. Just follow the requests in the Delivery Manager. No excuses other than laziness and incompetence. Our house sits about 200 yards inside this gate, rather than have them code in, drive up to the house and deliver to the door, i really thought it would make it easier, quicker and safer (i even installed lighting at the gate for the sole purpose of helping the couriers). Why would you choose to leave this in plain site with no regard for package security instead of putting it inside the box. Baffling. FedEx Tracking # 395199940314. read more

FedEx Ship Center - This is an example of the "I just don't care" attitude of our current driver - Shipping Centers Near Me - Montgomery, Alabama

Lazy and useless! Marking packages delivered when they were not and just not delivering. Probably laying up in the woods somewhere.

Very unprofessional! If you can't find someones address, you should call that person especially if you paid for express 2 day shipping. Literally had to go to building and wait on the driver to finish his shift just to collect my package. read more

I order alota shit & u would think that FedEx is use to my address by now,UPS is so much better

Horrible!!! I have had a package sitting at this facility for 18 days. On day 3 (it was over a weekend) I went to pick up my package as it said it was still sitting here. Upon arrival she spent 20 minutes looking around and said oh that delivery driver is on vacation this week. I texted her to see what she did and I'll give a call back. Vacation? Seriously FedEx that box should've been in your warehouse. You should be ashamed by this facility. Needless to say I still haven't received my overnight express delivery from the 7th and it since been declared lost. Horrible. read more

FedEx in Montgomery is nothing short of the Normal shitty management and substandard customer service we all have been accustomed to in this city. This is the second time in a row that I Have tracked a package for it to never be delivered. No help, no explanation. Tracking shows on the truck...never shows. I have to go and get the damn thing. I pay the overnight fee for a reason. An Absolute shitshow as with most organizations in Montgomery. Perspective drives performance.... read more

Would give 0 stars if I could. LAZY delivery drivers who simply dont want to take the time to DO THEIR JOBS. Package was supposed to be delivered on November 8th, no attempted delivery has been made, delivery has been pushed to November 13th with claims of an incorrect address. NEVER GET ANYTHING SHIPPED THROUGH HERE read more

My package that obtained very important documents was paid to be deliver in two days. Tracking my package said it was on the truck to be delivered Thursday 6-3 no delivery. Now 6- 5 they have the nerves to tell me I can come pick it up at the center. And trying to lie that they didn't get it until Thursday when I been tracking it. Now I have to drive thirty minutes to pick these important documents up. Why are you charging extra for a delivery that you don't deliver on time???? Zero should be a scoring option. read more

Sitting all day waiting for my temperature controlled medication to arrive. The door bell rings, by the time I get to the door I see the driver taking off, leaving NO note and ignored me trying to run after the truck. The driver lied to his superiors saying no one was home even though I had the front door of the house open and the screen door locked. Typical of the service in Montgomery, Alabama. read more

Fedex in central Alabama sucks I've had a package sitting in Bessemer Alabama for the last 5 days I don't know if it's up there in the ditch where they found all of them or not On the tracking details and set it set in Bessemer Alabama for 5 days then they sent it to Kennesaw Georgia for some reason and now they don't know where it's at They said that opened a review case on it gave me a number that number wouldn't write there was never a case open to investigate it so now supposedly I've got a new case number Aint they told me if I don't receive it by the 16th of December I need to call the company I bought the parts from to have them Report a lost package not delivered read more

This place has terrible management. My package went out on the delivery vehicle and was brought back with no explanation. It was supposed to be delivered the next day by 10:30 and still no package. The call center is useless. No help at all. read more

Fedex received my package 6/10/21, and the package was supposed to be shipped to me in 2 day. FedEx sends a notification that the package would not arrive until 6/14/21. One 6/15/21 Fedex sends me a notification that my package would be delivered on 6/16/21. My package was out for delivery on 6/16/21 but it was never delivered. Today it is 6/17 and my packaged is out for delivery again. It is 733pm and my package is supposed to be delivered by 8pm. No one will give me any answers and they just keep with the insanity and bouncing my package around. This is a joke. read more

Gave them one star because ZERO was not an option. This is the worst company in America. Hands down. Retailers beware. If you want happy, repeat customers, DO NOT torture them with FedEx!! read more

I would rather give this FedEx zero stars. I have been unable to get my package for a week and it's extremely valuable and important. FedEx customer service is not helpful in this situation either. They have literally made it impossible for me to pick it up at the location based on the truck not coming back until they're closed even though the sticker they leave on the door says 6. read more

FedEx is the worst delivery company in U.S.A. You know what when their delivery man send your stuff to your home,they never call you.If you are not at home that time, the delivery man won't call you and just go back. You will be told your delivery exception. lmao read more

We received a package from my 98 year old mom, containing some family memorabilia. She insured the box for $400. There were many glass items: glasses, knickknacks, and mirrors. Upon opening the box, MOST of the glass items were broken or chipped. We did note that "Fragile" is nowhere to be seen on the box, and I'm sure that was expressed at the Fed Ex shipping office. The container was 2 to 3 inch thick styrofoam and the glassware was wrapped in towels. When I called the 800 number for guidance I naturally got an outsourced Indian (do any of us have jobs anymore), and he said my 98 year old mom had to go to the Fed Ex in Syracuse to initiate action, and I would have to provide phots of the damaged contents to be sent to a website for insurance considerations. A suggested alternative was that she or I could go to a Fed Ex, get a shipping waiver, which SHE would have to fill out and sign (more drawn out back and forth mailing), and then I could accomplish the aforementioned myself. I told him I thought this very poor customer service, that we will not likely be using Fed Ex to ship subsequently, and if we ever do, we will certainly never waste money ensuring anything again. My advice is to find another shipper. read more

The station/local office is less the issue than the delivery service, which is an issue. I've had a package I had to office to pick up because it never left the truck and may have never made it. Next package was not delivered, and I get an email alert it was "undeliverable" because of "incorrect address" when the address was, in fact, correct. I called and informed the 1-800 rep of that, and he said it would be delivered later that day. It was not. The local main office staff is nice, but there are significant delivery issues with the company itself. read more

Had a package delivered on Sat the following wensday had a voice message to call, because they couldn't find my house. Talked to a supervisor. Told him this was the third time this happened, at the second address. Told him he needed to fire driver of this route, for incompetence and refund my money. He told me it was his job to handle this, and this is what he was going to do, investigate whats going on, call me back, and promise he would deliver my package today. None of which happened. They are so lazy and incompetent. Sad part is no one from fedex cares. I will not buy anything from anyone who ships fedex, anymore. Supervisor I spoke to, should fire himself for stealing. Because he is doing nothing for a paycheck. read more

no one in the front, waited over ten minutes, no bell to ring, left. literally walked around and came back. also the location is out in the middle of nowhere. for those interested, it does not seem that they have a print center, this is just a shipping center it seems. read more