After buying a delicate poster at Heart Mountain War Relocation Center, I needed to protect it from…read morefour different airline flights to get it home so it can be framed. This UPS store came through in fine fashion.

Well, the customer service at this location has improved a thousand percent from my initial visits…read moreover the last two years. With serious trepidation, I entered the store to return a package bracing myself for the sour, abrasive, and attitude-filled customer service. It was busy and several people waited in line and several more were being helped at the counter. I expected the crazy would bring out the unpleasant. Nope. Not in the slightest. The line moved very quickly and there were people with hand scanners helping those of us in line for simple returns or mailings where no money needed to be exchanged. It made it go so quickly and the person helping me was as nice and helpful as they could be. Okay, so maybe I won't be so hesitant to come here next time. It's good when a bad experience can be replaced with a good one. Way to go UPS!

I've always had good service at this location. The employees are efficient and friendly even when…read moreI'm having a bad day and don't feel like talking. Great sense of humor so kudos to them for that. The lines move pretty quickly even when there's only one person working. Maybe everyone who comes through the line already knows what they need to ask and what the answer will be so there isn't often a transaction that takes more than 5 minutes -- at least in my experience here. I'm convinced these employees must wake up in the middle of the night repeating the same things they have to say when you're shipping a package: " is there anything liquid, fragile or perishable?" And then the rest of what they say that I can't remember because I'm not waking up in the middle of the night, repeating it. The only thing I don't care for here is the parking lot during peak hours. It's an okay parking lot, but there is so much traffic in and out ( slow driving be damned) there's every chance someone is going to hit you or your car so act accordingly. It's better to park on the street than in the lot.

Had an important file I needed by Sunday. Was not delivered but a notice was left with todays date…read morefor pickup. Went in person to try to resolve this issue and was told I'd need to come in today. The woman I was talking to said there was a chance that it would arrive by close of business Friday, but that she personally would wait until today to come in. They're closed. Now I'm in a very bad position because of the lack of effort and blatant incompetence of a dishonest representative

Came to this store at 10:05 am.on Thurs, April 30. There was only ONE person there to help…read morecustomers. I was in a line of several people. The lady who had come in first was purchasing something for $40. But that wasn't the worst of it. After all of us had waited for 30+ minutes already, the worker offered the lady an "I help you, you help me" deal, and told her if she'd just take about "10 minutes" to fill in a credit application and get "pre-approved" he would COMP her the item and it would "look good for him" with his bosses! SO WE ALL STOOD THERE WAITING AN ADDITIONAL 10+ MINUTES WHILE SHE DID THIS!!! I hope that this sleazy practice does NOT look good to his bosses! What an awful customer service practice! I could see it if there was no one else waiting in line, or if she could move off to the side and take care of the credit application while the worker helped the next person in lineI could possibly think this was okay if there was no one else waiting in line, or if she could move off to the side and take care of the credit application while the worker helped the next person in line, but that was not the case. Come on t-mobile, you can do better than this!

First off, I have years of sales experience in my background, for various S&P 500 companies...I…read moreunderstand sales gimmicks and the need for commission, but I was lied to by every in store person and Customer service for a month after sign up. I signed up right after Black Friday pay 2 lines get the 3rd free. $120 total cost (family and friends discount or whatever code name they want to give it) it was not applied at sign up nor entered till I made multiple calls and got multiple bills over charging me $150 (no discount applied at all). Then they told me "it would all be taken care of" which it wasn't... my first bill was $30 over the quote, next month they added $97 to the current bill and assured me "we will apply the discount" and took $25 off. My bill out the door was supposed to be $131.25 It went from $161.25 to 228.58 in a month and they informed me that the discount would apply after 1-3 billing cycles, so the next 1-3 months paying full price. I inquired and was informed they WILL NOT backdate the payments and give you a rebate for full price months...so they want me to pay 4 months at an additional $30 per month = $120, and $72.33 for errors made. (The reason I gave three stars instead of one is because I spent an hour today on customer service for T-Mobile, and got through to a manager when I told him I was going to cancel service today if I could not come to a resolution. The manager I spoke to on the phone I believe based out of LAX. His name is Brian and he was incredibly helpful and made sure that every single dollar lined up and he said he would give me a call back three days after the next bill is sent to make sure everything is squared away and honest with the amount I was guaranteed in store... I will have a follow up to this once the next bill comes through. My sincerest advice to any new potential customers for T-Mobile, is to take photos and have documentation and writing of exactly everything that they promise you via word-of-mouth

First, I was completely ignored by Brandon when I entered the store, while he assisted customers…read morewho arrived after me. That alone set the tone for a very poor experience. More importantly, I came in following explicit instructions from Verizon to return my 5G Home Internet equipment. The store refused to accept it, yet I am still being charged $1,200 for equipment they claim I haven't returned. On top of that, I'm being threatened with service disconnection for not paying a charge that I've actively tried to resolve. How can I return equipment when your store refuses to take it? This level of service is unacceptable--unhelpful, unprofessional, and completely lacking accountability. I am confident the store could have assisted but chose not to. After 30 years as a Verizon customer, I am beyond frustrated. The way I was treated, combined with the lack of coordination and knowledge across Verizon, is both infuriating and deeply disappointing. No one seems willing to take ownership or resolve the issue. This experience has seriously made me reconsider continuing service with Verizon. Do better--both at the store level and as an organization.

I came in looking for help on my iPad that had been sending/receiving messages and then stopped…read more After explaining the issue, Dan, who turned out to be the store manager, insisted that it simply wasn't possible for iPad to send or receive messages to Android phones. I showed him chats where it had worked, but then stopped. He didn't believe me, despite showing him, and insisted that it just wasn't possible. He explained he had been doing this for a long time and was the store manager, so he knew what he was talking about. He went so far as, "Well I wasn't there to see you send these messages." It was unbelievably frustrating to not be believed, even insinuating I was lying, despite showing him that it had been working. I threatened to go elsewhere for help, including another carrier (after being with Verizon for 20 years). He finally asked another employee, Austin, who listened, did some digging and that it *had* been possible until around the time I started having issues due to an upgrade. Even if it wasn't the answer I was hoping for, he listened, tried to help, and didn't disregard me. If you come here, I would not recommend getting help from Dylan (he does not listen, and did not even try to help). Even after Austin found an explanation, Dylan never apologized or try to do anything other than explain why HE was correct.

We have used this company for years and have had excellent service! Dave is easy to work with and…read morehas completed anything that we've had him do without any issues. He's reasonable, hard working, friendly, treats people with respect and has been around for as long as I can remember. He has done word for us personally as well as for our business. Thanks Dave!! Lucy & Jeff

This company was very helpful at the beginning. But no proof reading was sent out for approval and…read moreprinting was done....wrong. When calling to ask for help the owner says he will call back and now will not answer phone. I would never recommend this company for anything!

These folks were helpful and meticulous all the way through the process of suiting up the guys for…read moremy daughter's wedding. My husband is very particular, and everything that he brought up that he wanted changed was thoroughly taken care of. Especially, on one visit Rianne helped us out, and her excellence of service could not be understated. My husband was happy to wear the sharp suit to my daughter's wedding and felt like a million bucks that day!

Max was super helpful and looked to get me the best deal. Bought 3 shirts and he brought up my…read moredigital credit (I'm from out of town). Professional and courteous. Would stop in again!

Absolutely amazing shop! Great customer servic. huge selection of merchandise from cbd, glass,…read morecrystals, hempettes, earrings, bongs, everything! Don't miss it!

For anyone who does NOT live in a cloud of "smoke" this is a joke. I was given a joke gift for…read moreXmas and was told "no refunds"- so what in the hell do I do?? They got the "item" back and my family member was out the $. Plus, it took 10 minutes for the "shop assistant" to actually be any assistance- not that it did any good.