Worst customer service ever! I had a package delivered to my dad and they tried to deliver it to the wrong address. When I called customer service and spoke to "Edward" he assured me that he spoke to this location and my father could pick it up the next day and if he was unable to pick it up they would hold it and deliver it on Saturday. When my father arrived the next day, they told him they had tried to deliver it 3 times (in two days, yeah right) and they were not going to release it to him but send it back. I had to call customer service again and (shocker) was connected with "Edward" (a female Edward this time) and she would contact this location to see what the issue was. She told me they would be calling me from the site to discuss my issues but she could not give me the phone number to call them directly. Still no call, still nothing solved, still no package. read more

I had a package today saying future delivery requested. I did no such request. I think the driver wanted to skip the stop or something.

Worst Company on Planet very chaotic And Falsified Delivery Attempts And Lackadaisical Attitude they Don't care

I live in Placitas. Over the past six months I have experienced five different occasions where FedEx delivery people have made false reports to FedEx that they have attempted delivery to my address but in fact they have not (each time I was home -- waiting all day long for deliveries that never came). Today's two-day express mailed package of temperature-sensitive goods not being delivered (but falsely claimed by the driver of delivery having been attempted) was the latest such episode. This regular phenomenon occurs because I am at the end of their delivery route, and they have better things to do instead of their job. I have never had this problem with UPS -- ever. I strongly recommend not using FedEx anywhere in the Albuquerque area. FedEx clearly has a significant problem with the quality and honesty of their employees in this area, and with a company culture that tolerates bad work behavior and conduct. Apparently, lying employees are just fine by management. Note that in each instance I called FedEx by telephone to report each incident. FedEx is clearly not listening. Avoid this carrier at all costs. read more

one of the employees "Danielle" straight up just refused to grab my packages from the back even though the customer service directed me to drive there to get them today due to me leaving the country for a month. she didn't want to look through them , and then said the manager wouldnt allow her to look for them lol what a joke this place is. don't waste your time on fed ex at all read more

The Albuquerque, New Mexico, Fedex manager and their staff are incompetent. My account clearly reads that any packages requiring a signature must be delivered after 4 pm, so someone can be home to sign for the package. Reading and reading comprehension is essential for any job. I nowv understand why New Mexico Schools rank at the bottom of all 50 states. Clearly that office personnel cannot comprehend reading instructions. This includes the Fedex Resolution Department personnel tell you what they want you to hear, and yet what they told you never happened and you are left at square one. Even after 6 calls and 3 hours of telephone. The organization functions as a shitshow. read more

FedEx Ship Center - Reading comprehension - Shipping Centers Near Me - Albuquerque, New Mexico

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Terrible customer service. They act like you are bothering them if you show up in person. Unreliable. FedEx overall is a nightmare.

I ordered a $2000 lens from used equipment seller KEH in Georgia. To get it to my house in two days, I paid extra for FedEx second day air. Delivery was scheduled for Friday by 8 pm. I should have realized something wasn't right when FedEx travel history showed nothing after initial departure from the FedEx origin facility in Lithia Springs, Georgia, a day after shipping. But delivery date was still shown as Friday by 8 pm. Since signature was required, I waited at home all day on Friday to get it. I saw the FedEx truck drive by Friday afternoon without stopping. But since the online delivery estimate was still Friday by 8 pm, I figured they could still do it. When nothing arrived by 7:57 pm, I called FedEx, navigated their automated answering jail tree, and requested a delivery to a FedEx office inside a Walgreen's near me. It was supposed to happen by the next business day (Monday at this point). Today is Monday. I called Wallgreen's to check - no package. A call to a real person at FedEx (reached after a few button presses and shouted answers) revealed the package was still at my local Albuquerque depot (at least it arrived in my city). So I requested it be transported to the nearby Wallgreen's. (That was a mistake - should have just gone to the depot and picked it up.) So I called Wallgreen's just now at 5 pm local time. You guessed it - no package from FedEx. The lesson? If you can possibly avoid it, NEVER HAVE ANYTHING SHIPPED VIA FEDEX that you must have by a certain date and time. They will delay and / or lose it. read more

Every time I come to ship a package there is only ONE employee and they are always in the back for over 15 minutes, this last Saturday around 10:45 I waited almost 20 minutes on line. I understand lunch time. read more

Staff is friendly and helpful. They are able to give me information on my package and when I would get it. That is why I would give them four stars on the in center customer services. As for the delivery at my home they get one star. I have been home numerous times and the delivery guy never rings the bell to let me know he was there. Luckily most of my packages have not required signatures. However, I live on a busy street and leaving the package by the door is not that great since there is a direct line of sight from the street and anyone could get the package. Delivery part needs a lot of work. read more

I had to pick up a package at this location to sign for it. The package was smashed and the lady at the counter was very rude about it. She said that she would mark it as "damaged - torn", when it was really smashed. She was then rude when I picked it up to see how badly it was smashed and loudly and rudely said that I needed to sign for it first. Miraculously, my $1,200 phone was not damaged, but her attitude was uncalled for. read more

FedEx Ship Center - Box that the lady rudely said was "torn" - Shipping Centers Near Me - Albuquerque, New Mexico

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The people who work here are lazy and completely ambivalent about people and their property. On a rainy day, with two delivery men, they opted to drop the box over the gate on the wet ground rather than walk through the gate and leave the package on the covered porch. By the time I got home, the box was completely soaked through. Fedex Albuquerque is a liability and should be sued and held accountable for their ineptitude. Whoever is in charge should be fired. read more

Complaints to FedEx regarding drivers not ringing the door bell go unanswered. We live in a society of burglaries and theft. Stealing packages from door steps is common and delivery Companies should take precautions. One is to RING THE DOOR BELL!!! Two would be to put the package behind a gate of any sort. However, I only know of one employee that does this. When advising FedEx of an employee who shows exemplary service - the employee is not made of aware of the compliment. Good customer service is the key to customers. Keep up the bad service and you will lose us. And, tell the drivers to adhere to residential speeding limits. They are going to kill someone (children or pets). read more

Their Service used to be 5 worthy, delivering Packages intact to the front door, ringing the Door Bell. For the last months, delays and Packages returned to Sender due to in-transit damage, Boxes left in the Driveway, in front of the Garage?! Unacceptable. What happened, is it a new Driver, is it the Drivers are overwhelmed,thus don't have the time to open a gate, walk a few more feet? I understand, in the midst of this Pandemic more People order online, have Goods delivered....but this is ridiculous. read more

Went to this FedEx store during the Covid threat in August 2020 and the clerk at this location who has blonde hair was rude, obnoxious and shouldn't be working in customer service. Store management needs to fire him. To identify who he is, has blonde hair in his early 20's. Giving this a 1 star is being hugely generous. read more

If I could I would give FEDEX as a company NEGATIVE FIVE STARS! I paid for an envelope to arrive at a business in Rapid City, SD before noon from Albuquerque, NM at $90.00. Which is a lot, but I had to have this paperwork arrive in order to have an apartment for my family to stay, as I am a traveling nurse helping out where our country needs help during the COVID pandemic. Sadly the parcel went from NM to MEMPHIS, TN and is currently "at the FedEx hub and due to the 'natural disaster it has not left TN." The FedEx agreement with overnight parcels is: "if they do not arrive on time, you will receive a refund." So I called the Customer Service line TWICE and talked to TWO different ladies that claim that due to this being a "natural disaster" there will NOT be a refund and they do NOT KNOW WHEN it will arrive at the business in SD! I also asked to talk with a supervisor, I was put on hold for a few minutes, for the young lady to say no supervisors were available. I then asked her to send them an email with my information and I will expect a call back. Her reply was, " The supervisors do not return calls", SAY WHAT!?!?!? I do NOT APPRECIATE the customer service ladies trying to pull the wool over my eyes, stating all parcels MUST go through a Hub before arriving at it's destination - in this case Memphis, TN. According to 'bizfluent.com' there are ELEVEN FEDEX HUBS!! ELEVEN, that's right. "Not every package shipped through FedEx Express goes through Memphis, but the majority of them do. In addition to the Super Hub, FedEx Express has 11 other airport-based hubs that process overnight packages. The FedEx Express hubs located in the United States include Miami, Dallas, Indianapolis and Oakland, California. Hubs are also located in other parts of the world, including Japan and Canada. About 4 million express packages are processed each night through its entire global distribution system" as per bizfluent.com. So the question I have repeatedly asked was WHY did it go all the way EAST from NM to Memphis, TN in order to come back west to SD?!? When there are other Hubs in the west: Dallas, TX and Oakland, California? Not to mention as a nurse, I have had to drive in ALL inclement WEATHER! Yet they are telling me that snow is a natural disaster and not safe for anyone to drive, so the parcel is stuck there in TN for the time being. The summary is: please stop trying to pull the wool over other people's eyes, JUST TELL THE TRUTH!! For example: I am sorry I am not sure why it went east to the TN Hub, but due to the weather I am unsure when it will arrive at your destination. THIS WOULD'VE been understandable and I would have forgiven and forgotten. Instead of being ignorant and trying to keep up a 'good face'. SIGH..... What has happen to old fashion values? Like Trust, Honesty, Empathy, etc. read more

FedEx Ship Center - Further information on "National Service Disruption" notice does not show issues for Friday during business hours. - Shipping Centers Near Me - Albuquerque, New Mexico

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Delivery is terrible. I waited for my package at home. I was home when the guy came, he rang the bell. By the time I got my front door opened and to my gate he was in his truck driving away. It required a signature. I drove the neighborhood looking for him, no where to be found. I called the FEDEX line and they said he would come back today but he didn't. The delivery says before 8pm but I can pick it up after 6pm. How does that work? And the FEDEX office to pick it up closes at 7PM. WHAT??? So now I have to stay home all day again tomorrow too. I will wait in the garage and driveway or my court yard so I am sure to catch him. I have another package to pick up at a Walgreens but that package still isn't there after two days of being on the truck. Not sure what the issue there is either. Very frustrating to deal with. I agree with Tony M, delivery needs work. read more

Sent package from Albuquerque, NM to Farmington, NM, two hours away, instead of delivering a package that was time sensitive to Placitas 20 minutes away. It was to be delivered before noon today. 4:27pm still no package and no one knows where it is or when it will be delivered. Five phone calls and nine different people. Not the first problem with this center. Fed Ex Albuquerque needs cleaned up. read more

I get my refrigerated medicine via fedex. I dont get a choice. They are NEVER on time! Iv been on it for almost a year, and all deliveries accept 1 have been 1-5 days late, always being stuck in Tennessee. Why make me sit at home and wait for nothing?? Really sad!! I value my time as much as the next person. If you cant deliver as promised, then give me a date when it will be delivered!! read more

This was the rudest most in-efficient counter worker I've encountered. His name was Brock and he is not helpful, and has a little attitude about him. I can't understand how these companies will keep employees that treat the consumers so awful. Do you job, go out of your way to help and solve issues. Plus, just because we have a pandemic looming about, does not give you the right to be rude to customers. I will go to UPS from now on. read more

I got a message today that FedEx in Albuquerque attempted delivery and nobody was home at 1:48 PM. At that time, I was sitting at my kitchen table, 10 feet from the front door. NOBODY came to my door - I would have seen/heard them as only the screen door was shut. My dog barks if anyone comes to my door. I was found positive for Covid this morning and I am isolated at my house. Either the driver went to the wrong house or is lying. Either way, I'm in no position to go to the location for pick-up - unless they want me in the lobby, breathing Covid all over everyone! read more

Since it is impossible to contact local FedEx management directly, I am hoping a Yelp review may actually get someone's attention. We live in the East Mountains and have a gate to our property. Our FedEx profile contains the gate access code. Previously, we had written to FedEx corporate customer service in Memphis. The issue is drivers repeatedly failing to use the gate code and leaving packages by the gate instead. We would go for months with drivers delivery to the door. Then, they would start leaving packages at the gate again. This just happened for the second time in two days. This has gone on for years and there has never been a permanent solution. read more

The people who work here are nice and really try to help you. But something is dreadfully wrong with their procedures. My package delivery was a real fiasco and there was no help from customer service. I think it's just FedEX that is horrible. read more

I had a tube amplifier and 2 small speaker cabinets to ship. The sales person that assisted me worked on the best packaging configuration that protected the items and minimized the cost. The final estimate was a third of price quoted by a competitor. My customer received the goods and mentioned how well they were packed. Great work! read more

My package from California was sent with two day shipping to Albuquerque While no one can control the weather their logistics team did not plan for a workaround if Memphis airport was on delay. The ice storm was on every news story. Apparently their logistics dept does not watch tv. My package made it to Albuquerque on day 4 and on the truck out for delivery at 12:19 am and it was stated to be delivered by 8pm. It was a no show and was listed at 6:21 with"local delivery restriction, delivery not attempted" what ever that means. To the best of my knowledge, there was not a fire in the area nor any rooftop shooters so I don't understand what local delivery restriction is other than it's probably time for the delivery person to go home. I do not know how someone does not complete their job.I called Fed ex and after 30 min was connected with their call center in Central America. She was less than helpful. Fed ex does not deliver on weekends so I will try to pick it up myself but I do not count on it I will write a letter to the originating party and suggest that they should review their contract with Fed Ex. read more

No stars should be an option, as that's how many packages have actually been delivered to me. I have to hunt down the package with my neighbors. This time, my door was open and you can hear delivery trucks. None came yet I received notification my package was delivered. No it wasn't, even my neighbor can verify fedex was not here. Do not use them. Go to ups, usps, anyone if you want a package delivered. read more

Same thing just happened to us. We were home, waiting, and then an email shows up saying attempted delivery but no one was home to sign for it. Sure enough, there was a sticker placed on the door just minutes before I got the email, WHILE SITTING IN MY LIVING ROOM WAITING!!!!. These clowns are just too lazy to ring the bell. Now I have to go down to the distribution center to pick up the package I paid extra for Saturday delivery! read more

If you know me, you know that it is rare I ever give a 5star on anything- no one is perfect. However THIS GUY is wonderful. Now, I am sure the complaints posted are valid, however they do not reflect my service received from them. Our delivery man is incredible. He actually took the time to place my package in a plastic bag, tied it shut to protect it from the rain , then placed it on my porch. This is not the first time this guy has displayed stellar customer service, pride in job, personal kindness and high standards, and an excellent reflection of what quality customer service looks like. He is a wonderful reflection on his employer as well. Yep, I took the time to contact the main hub to let them know what an awesome guy he is. Thank you so much!!! MUAW read more

I've shipped sensitive packages through this center about 50 times in the last 10 years. They've been nothing but great... gracious, professional, fast... and handling the COVID situation handily with customers at the drop-off. They went out of their way last year to make a delivery when I couldn't be reached. read more

This is about the 15th time you guys said you can't find my house and sent the package back to the merchant without even trying to deliver it. I've talked to management and no one gives a shit. read more

This place is a joke! FedEx in general is a joke. I own a business and my business is not open normal business hours. FedEx will never leave any packages behind even though I have a secure place the parcels can be left. I have even left hand written notes on my window instructing the driver to leave the parcel behind but they refuse. I have gone as far as calling the shipper to see whether the parcel needs a signature but it does not. What really sucks is that once the package is taken back to the ship center, I have to take time out of my busy schedule to pick up what the dumb driver did not leave behind. I have called FedEx 800 number just to be told that it's the driver's discretion whether to leave or not leave the package. I am so fed up with FedEx and their stupid drivers. Just recently, I received notification that my parcel was not delivered due to "Customer not available or business closed". I checked my video and never did I see the driver ever show up as they claim they did. For this reason and many others very similar incidents, I dislike FedEx; they are a worthless company. read more

Well after reading other reviews I though maybe this only happens sometimes. Well I was wrong, FedEx stated on the tracking system that the attempted to deliver and no one was home. I took the day off so I could get this package and they never showed. I called FedEx and they said sorry we will deliver tomorrow. We'll tomorrow came and went and still no package. what's the excuse? no one was home, come on now I took a second day off work. Now I lost money from not working and still didn't get my package. I got so frustrated I finally got my package 3 days later. read more

If I could select a 0 I would. They're very rude. They recently lost a package of mine a $500 camera and basically told me to fuck off. SMH I will never use FedEx again in my life!! read more

Expressed shipped two packages and asked for the packages to be dropped off at the leasing office of my apartment complex which I have done often. I even left a hand written note on my door just Incase they tried to drop it off at my apartment. The driver stuck a note to the door and took the liberty of taking the package back to the shipping center. The paper stated to pick up after 6:30 and I arrived at that time and the driver had not returned and the lady assisting me at the counter stated he hasn't returned and should be back any minute and he did not return before closing and they asked me to leave because they were closed. I asked to speak to the manager and they told me he was unavailable and I should come back tomorrow after making a 45 minute travel and to wait for them to attempt to drop it off again tomorrow. Horrible customer service. read more

Too bad there isn't a zero star rating on yelp. That's what I would give the FedEx main distribution center here in Albuquerque. I live in a 55-unit senior citizen apartment building. Three times within the last 4 months the local FedEx driver has misdelivered my packages. I complained to the 800# FedEx Customer Support after the 2nd misdelivery. (By the way - when I tracked that pkg down in front of a neighbor's apt - I found a third neighbor's pkg had also been left there! It's not just me.) Yet here it is happening again. Once again I called and emailed FedEx Customer Support but looks like from now on I will ask online companies to ship my orders UPS or USPS. read more

fedex is a fraud!!! for the second time in two and a half weeks fedex claims to have delivered a package to my home office and nothing appears. people are home at the time they claim to have delivered but these guys are so lazy and indifferent they cannot be bothered to ring a doorbell. for such a big brand service they are remarkably casual about their failures. read more

One star is being generous but I am unable to give zero. All of the employees were complaining about being at work and how they wanted to go home. Bernadette was annoyed when I had two boxes to ship to different addresses. I don't normally use fedex and after this experience I won't be using them again. read more