Wondered in here after work to avoid driving in town. The employee who helped me was very nice and professional. The location is hidden but very clean and presentable. I highly recommend this location. read more

I have a package arrive in Abilene with enough time to be delivered today (the due date is tomorrow). The package was falsely scanned Business closed. I work for a different package company so i know that a package for a residence should not be scanned business closed. I called the 1800 and spoke with a guy. He gave me the address and stated. If i go before 6:30 i can retrieve my package. I go up there around 12:00 today. When i arrive a lady comes and helps me. She asks for the tracking number and when i give her the numbers. I give them to her slowly. 9 numbers shouldn't have been hard to keep up with but guess what....she couldn't keep up. She goes to the back. Next thing i know another lady comes out and says it's due tomorrow and her and her co worker weren't going to get the package because it was stacked to go out tomorrow. She then said if i came back later when the guys where there then i could get the package. I work and my time is valuable. So i can't drive across town again to hopefully get a package. She then said that i can call a 1800 number and make a record Absolutely unacceptable experience at this FedEx location. The employees were dismissive, unhelpful, and showed zero urgency to do their job. I was told the only thing i could do is send an inquiry, and one "manager" actually said they would respond "due tomorrow, not going to get it." That level of laziness and lack of accountability is ridiculous for a company like FedEx. If you don't wanna work in this line of work then do not apply. When I questioned it, instead of resolving the issue, they tried to backtrack and told me not to repeat what was said. That alone shows they knew how unprofessional it was. Saying you didn't "refuse service" doesn't change the fact that you made no effort to help. I then called the FedEx customer service line, and they confirmed the package scan showed it was available for pickup. They said that if i went up there with them on the phone they would talk to them to get me my package. To make matters worse, neither employee introduced themselves, wore a badge, or provided any identifying information. No accountability at all. This isn't just bad customer service, it's a failure in professionalism and management. If employees at a FedEx location are openly admitting they're not going to resolve customer issues, that's a serious problem. I expect someone from corporate or upper management to review this and address the lack of accountability at this location--because based on other reviews, this clearly isn't an isolated issue. read more

I wish I couldn't give them a star. The worst company ever. I have to call every single time to get my packages delivered. I am a business and they say my business is closed or it's a holiday in the middle of the week. Horrible way to run a business. If possible never use FedEx for your shipments. The customer service department is just as bad. read more

I DO NOT RECOMMEND this FedEx if you NEED your package delivered. I have had a prescription medicine delivered every month for a year to the SAME address. I get a call today saying they will not deliver it because there is no such address in my town......excuse me!!!! How can the same thing be delivered every month and now all of a sudden there is no such address. I was told they can send it out on the truck tomorrow OR I can come get it. I think not, I cant get to a town an hour away since I have a job. This medicine is over $800 and must stay refrigerated. I sure hope the cold pack the company packs it in keeps it cold an extra 24 hours........ read more