Very happy with service department, and their attention to detail. The manager was attentive and explained things out well.

The service light was on in my car. So I scheduled an appointment online stating "other" and added notes that the service light was on. I had to reschedule and noticed a bunch of different services were added to my appointment, I removed them and rescheduled. I get to my appointment and let them know I didn't know exactly what was wrong just the service light was on. The attendant said we will get it fixed up for you and sign here and here and did not tell me a price for any of the services or what services were to actually be done to my car. They come get me from the lobby and I find out that I had to pay $750 for stuff that was not covered under warranty and was all "precautionary". No one told me out loud how much and what services they would be doing. The took advantage of me being a young female not knowing anything about vehicles. read more

Customer service was awful. No willingness to even talk price. Didn't really seem that they wanted to sell a car.

So my partner took her Kia into the dealership for a major engine recall last year. They replaced THE ENTIRE ENGINE. But since then her internal temperature gauge has been on the fritz. It will read correctly one minute, then -77 another, then 99 the next. The ac responds accordingly. She took it in and they told her the couldn't diagnose it because it wasn't doing it. Disappointing So finally she brought her car in FOR ANOTHER MAJOR RECALL and told them to fix the ac gauge problem. They called back and wanted to charge over 800$ to fix it!! That caused both of us to turn to the internet. An hour later we found a 20 second fix. You hold two buttons down AND IT RESETS THE SYSTEM!!! IT TOTALLY WORKED! No problem since. Now they could have told us to try that over the phone for free. Instead they charged us 140$ for a diagnostic that was wrong. Terrible service Condescending to women Dishonest read more

We recently bought Kia Sorento from Doug. It was the best experience we have ever had. We were in and out in two hours and that included detailing the SUV. Granted I did go look at it a couple days before without my husband. At that time, I asked Doug why I should buy from Frederico, his response was it will be the easiest and best car experience you have ever had. He was not wrong, from the business manager, finance manager, even though we came prepproved from our bank he found us a lower rate they were nothing but kind, efficient and professional. We met the service dept and Doug taught us everything we needed to know about the car. No high pressure up sales here. Extremely pleased and very happy with our vehicle. read more

Unfortunately this service department can not be trusted anymore, it's really gone downhill over the last few years & today really highlighted how bad it's gotten. I've purchased 2 vehicles from the dealership in the last 10 years. The most recent one was in 2016, and it's only ever been serviced at Kia aside from purchasing new tires elsewhere 1.5 years ago. I have routine oil changes & always do all recommended services. Tommy, the previous manager, always had the recommendation services printed out and clearly explained. Since he left the print out is often abbreviated and not explained, so I've had to directly ask which is fine, but a different level of customer service. I've also noticed over the last year the paperwork saying I declined things when I didn't, and had to directly ask about the services showing as declined vs having someone discuss with me. Years ago they always did a car wash with every oil change too, and that stopped somewhere along the line. None of these issues big enough for me to go elsewhere ...until today. My most recent oil change was today, 05/13/22. The customer service rep Hannah Frick came out and told me my oil change was almost done and then, flippantly with a laugh, there was not even a cabin air filter in my car. I explained that didn't make sense, my car has only ever been serviced there and the last time they marked it as good on the inspection and the time before the rep showed it to me and said it looked good, which it did. She said she didn't really know when they last looked at it, she hadn't checked but they could add it today and she could let me know the cost. I explained I was confused why I was paying for something they lost, and more concerned that inspections have been signed off on without truly seeing something as I assume what happen is two oil changes ago it was not put in after they showed it to me. She then tried to say she's not sure they did inspect it last time. I produced the paperwork because I keep it all in my car, and show her it's checked as clean and good condition. She said she didn't know & would talk to manager. Zachary Hoy, service manager, was busy with a rep and couldn't be bothered, he listened to her for 2 seconds and waved his hand and said waive the labor then. Becoming increasingly concerned about my trust in this Dept I explained to her I felt he needed to understand what happened here. She (clearly annoyed) went to get him. I explained & he noted I was already due for it anyway, which is a lie - I know my recommended services and it wasn't on my last paperwork as recommended, period. I had scheduled my apt today for exactly what was recommended. I let him know I would be filing a complaint, and that I don't appreciate them not taking ownership of this issue or caring about how careless mistakes and skipping aspects of inspections can impact my vehicle. Mistakes happen & I get that - but it damages trust when they are handled in this manner. Zachary finally frustratingly said "fine, I'll put a filter in it no charge and you don't even have to pay for the oil change" as he walked off frustrated. I told him again the cost isn't the point. Hannah then said okay then I'll check you out, and charged me the full price - which is fine, it was never about cost and only about them being responsible for the service I paid for, but it was weird as she put my receipt down and said "here you go, now you can pay for it" almost aggressive. She was beyond snarky & rude. Also, my services & inspection for today is full of lies - I didn't decline any services & yet many are marked as declined - and no one discussed them with me. I did end up with my oil changed and the cabin filter replaced but I do worry about what they have overlooked, forgot, left off, and checked on an inspection that they didn't really check & will not be back. Not the kind of relationship and trust I except with the dealership & shop I've been going to for 10 years. read more

Very disappointed in Federico Kia. They have had my car since Oct 2nd. After 3 wrong diagnosis on the issue and 3 different parts that did not even work on my car they are demanding I pay for those as well. One part they sat on for 3 weeks and it took me to call them to do something about it. They never gave me a loaner so I was inconvenienced for over 4 months. The service tech over my car said for me to call Kia Care and they would be able to assist with the bill. I called them and they said the service manager has the authority to help reduce the bill. So I talked to Zach the service manager and he said he talked to the owner of Federico and they are not going to help. He said one reason is because they had to call a Kia Engineer and they had to pay for flight and room here. For me personally I don't think it is my fault they do not have trained techs to fix a car let alone take over 4 months. I tried calling the owner of Federico and left a message for him to call me on Monday and Wednesday and he never returned my call. I really do not like to leave reviews like this but when I get no response back I was left with no choice. Thave my car back now. We reviewed how much they charged me for parts compare to what they sell on Kia website. It was unbelievable what the service manager Zach overcharged me. They also uninstalled my perfectly working remote start but did not put it back in. Now they are saying they don't know what happened to it. So did they steal it? I guess I will never know. Also make sure when you pick up your car you get a itemized invoice. At first they tried to give me a invoice when only the whole total and no price for labor or parts. They had my car since October 2nd but only 3.70 hours and charged me $684.50 for labor. read more

We had a wonderful buying experience at Federico Kia. Brent Marburger was our sales representative and he made sure that we were completely happy with our Sorento. When service was needed, Brent made sure that all the bells and whistles were checked off. Thank you for making our car buying experience so easy! read more

I would give this business a 0 stars if I could. I was a former employee here (service advisor) and they are THIEVES!!! In the time I was there they went through 3 technicians and 2 advisors. (One of which they blindsided and fired on a Friday and had his replacement there Monday morning). Their service manager Zack Hoy would change tickets out of his advisors names and into HIS NAME and our service assistants name who were both "not on commission." He also wouldn't allow his advisors to write PDI's or Used Cars. (If you're not familiar with the business he's basically taking money from his advisor). He waited to change tickets out of your name until the end of the month. He was literally robbing his employees; (myself and other advisors) of our commissions! I first noticed him doing this in June and by July I was fed up. I watched my tickets for the month change from 94-86 within hours. I worked hard for what I EARNED! I'm yet to be paid by them for the month of July and I will tell everyone I know to NOT GO THERE!!! They are disrespectful, inconsiderate, and very unprofessional people. Zack carry's a gun around with him all day. in Wood River, IL... If you have a bad experience there you won't get a survey. Zack would tell us to delete customers emails who were upset; that way Federico would keep their high "KSI/CSI" scores... I could go on and on. I'm just ashamed I worked so hard for them; I have a 2 year old and a wife who rely on me to provide for them financially. Federico owes me over $5,000... Daniele Federico knows this is going on too. I've reached out to her and she's yet to even respond. Pretty pathetic business to take in the $115,000 I sold for them and not give me a penny. Congratulations Daniele, you and Zack really got one over on me. You're knowingly causing a family grief. Zack changing all my tickets over into his and Raleigh's names to avoid having to pay me is downright WRONG and YOU KNOW IT. read more

Bad experience overall, the car is fine but the customer service is horrible. Dalton and Devin were both arrogant and rude. I would not recommend this place. When requesting an update on the GAP coverage refund, Devin talked to me as if I were an idiot. Rodrick, our sales rep, was the only highlight of this entire process. He went above and beyond to make things right. The 1 star is for Federico Kia as a whole. read more

The Federico Kia team have always been amazing. My car went in due to the TPMS light staying on even after the tire pressure was correct. Long story short, the most expensive part was the diagnostic for the car. The team called to let me know what the findings were and the cost to bandaid it or fix it (They knew I was on a Christmas budget). We opted to fix it and along the way they also competed a few other service issues that I had no idea needed to be done. Always nice and welcoming, the facility is wonderful. I'll be seeing them soon to replace a mirror on my car. Even though I didn't purchase my KIA from Federico I will always take my car to them and no other dealer. read more

Traded in my vehicle and purchased a new vehicle from them. Nothing to complain about with the buying experience. Left same day with my new car in about 2 hours. About a month later I get a call that they need me to make an additional payment on my already traded in car. I stated that my loan is payed off and I don't believe it my responsibility to make up the difference if you pulled inaccurate numbers at the closing. I called my bank to verify the amount that was reported to FICO, and the number on the closing paper work was never listed or reported from the bank. I pushed back with this information. They sent me paperwork that they legally can change the trade in value of the vehicle and if they misrepresent this number or "miscalculate" it is the buyers responsibility to cover the difference. This paper was signed in the closing. Feel like I got the run around when the closing amount was falsified, mis interpreted, or just flat out wrong. Make sure you watch these guys in the closing paperwork or else your going to get a fun bill a month later and a threat to take the car back if you don't pay for their incompetence. read more

WARNINING - Dishonest We recently purchased a used car from Federico KIA. When we picked up the car there was only one key. We asked for, and were promised a second key. They now refuse to produce the key. We have escalated through their management and are currently working through the Better Business Bureau, but still the resist. Background - The car purchased is a Smart car. The salesperson requested we return to Federico KIA, a 70 mile trip, on a Friday when their key vendor is available. We agreed, with the stipulation, agreed to by the salesperson, that if their vendor could not produce the key, Federico KIA would pay for a key made by a Smart dealer. Their vendor was unable to make the key and Federico KIA now refuses to pay for a key from the Smart dealer. Buyer beware! Is there a rating lower than one star? They deserve it... read more

Absolutely useless when it comes to anything to do with service. I only purchased a car from this dealership as it was nearby and service would be easy. read more

Incredibly frustrating. DO NOT COME TO THIS DEALERSHIP. I had a flat tire and they kept pushing back the time they would have it done by. Tires take 30 minutes to change they took TWO DAYS. When they finally told me they had it done, I showed up it was sitting in the lot untouched. Disappointed. read more

My Mom and Dad purchased a Kia Optima from Zeiser Kia. My son was with them. At time of purchase, they were told that updates to their navigation system would be free. When requested, the response was, "That wasn't in your contract." Three people-my Dad, Mom, and son-all heard it clearly stated that nav system updates were free. The important point here is that, if they had never been told the updates would be free, they wouldn't be upset about the fee. So the question is, Zeiser Kia, why not be truthful up front? This is not a good way to do business. Now, instead of talking about how much I like my Kia and recommending Zeiser Kia, which my whole family has done, we will be warning friends and family not to go there. As soon as I cannot trust what I am being told, I no longer do business with a company. read more

Federico Kia in Wood River, IL is amazing. They are so friendly, and incredibly respectful of our budget. Brent Marburger is awesome! We ended up having to buy two cars within two months. The first time we came to Federico but the Kia we ended up buying was at another dealership (Laura Buick in Collinsville), just because we weren't able to find anything we liked at that time at Federico. We SO wished we had been able to buy from Brent at Federico that time. The difference in customer service is night and day! (Laura Buick actually made us feel like we were bothering them by being there and asking to test drive cars). It was just as impersonal on a Tuesday morning as on a Saturday afternoon at Laura). This month when we needed a second new vehicle, we went to Federico first, and we were so happy to find that they were just as thoughtful and considerate as the first time we'd gone. By the time we were done with one test drive, he had another vehicle pulled around for us to try out. All were right within our price range, and he applied zero pressure to get us to buy anything. Their warranty options for used cars are great, too! We ended up buying a 2015 Kia Soul and I LOVE IT! We are sending both of our Mom's to Federico Kia to look when they are ready to buy soon as well because I have no doubt they'll be treated right! Brent even offered to answer any questions about the first Kia we purchased at the other dealership, and walked my husband through some things he hadn't figured out yet about our Sorento! They really care about their customers. read more

I purchased a 2015 Nissan Pathfinder S from this dealership in Novemeber 2018. Perry was our sales representative and he was wonderful. I was very open and honest with the sales team that my credit was not perfect but should be reasonable. Perry continued to be patient and worked with my many counter negotiations. The Sales Manager was less than friendly and continued to become more and more irate with me as I continued to ask questions. He basically told me that I was trading in a pile of junk that he did not want and selling a base model vehicle wasn't his focus when other customers needed help. It took over 8 hours to complete the process! Fast forward 6 months and the condenser fan on my A/C unit is either broken or loose. I purchased an extended warranty and called to schedule my service with Federico Kia since I purchased the car there. I was told that I would have to drop my car off and they would diagnose it the following morning, call and see if it is covered under warranty and if not then I would be paying diagnostic fees and repairs. I explained that the vehicle had already been diagnosed locally and I just needed the repairs to which I was told it would be diagnosed again. The service department representative was not willing to contact warranty provider to verify the service was covered before I brought my vehicle down. He then googled the nearest Nissan dealership and encouraged me to take my vehicle there since they were a Kia dealership. He then googled how far I was from them versus the nearest Nissan dealership and realized it was the exact same distance apart. I explained that my warranty states to bring it back to the selling dealership for repair and that I would like to schedule an appointment and I would need a rental car. Tommy then tells me I will need to fax him my insurance information to see if I can take one of their loaner vehicles off the lot. I comply and send the requested information. He calls and tells me that they are not able to loan me a car because my insurance coverage is not adequate enough and that I would need to have someone pick me up and bring me back or he would make arrangements for a rental car from Enterprise at $35/day. I got the full impression that Federico Kia does not want to work on the vehicle I purchased from them, they are not concerned about customer convenience and they definitely do not want a return customer. I called Zurich and verified in 5 minutes that my fan is covered, the rental car would be covered, and that they can complete this claim as soon as Federico calls. I contacted Arthur Young Chevrolet in Vandalia IL where I work and they will pick up my car same day, diagnose it, contact Zurich, service it, wash it, vacuum it, and return it to me at my office. They also offer loaner vehicle services for the duration of time they work on my car. GOOD BYE Federico Kia in Wood River IL, you are pathetic! read more

This is the ONLY place I buy my cars. I have bought Kias and also leased. I am in love with my most recent lease, a Kia Soul, and my husband loves his Sorento. My sales guy, Justin, listens to everything I want in my car. He even went to St. Peters to get the one I wanted. The manager, John, is one of the best in the business. Both finance guys suggest the warranties that best fit my payment requirements. We only take our vehicles to the service department at Zeiser. They respect our time and our budget. I highly recommend Zeiser. I've purchased 6 Kias from them and each time I've been able to drive off the lot confident in my purchase. read more

Everything was great up until we had to meet the finance guy. He was so extremely rude and condescending that my wife walked out and we came very close to going home, all because we were told that something was being "thrown in" and he was going to charge us over $350 more. Told us we were already lucky that we were getting a good deal. Luckily for him, someone else finished the paperwork with us. Bad news, a year later, I had to call to ask a question for tax purposes and guess who I got! The guy is STILL there! I ended up hanging up on him once he started to question why I was calling. He told me I should have all that information and basically giving me a lecture. I'm still to this day not sure who he thinks he is, but it is because of him why we do not, will not and have not EVER told anyone to go there to purchase a vehicle. It's sad but true ... one extremely arrogant bad apple ruins the whole bag! It's Zeiser's fault for keeping him!!!! read more

I bought my Kia Soul there last year and have been very happy. The dealer we worked with was extremely friendly and we feel we got a good deal on our car. The car was on sale, so there wasn't much negotiating beyond the sale price, which I was fine with. We were so happy to get a car with a great warranty and were never pressured to purchase an extended warranty - thank goodness. The finance guy did seem a little arrogant, as another reviewer said, but we had no problem working with him, he was still nice to us. I take my Soul in for oil changes and so far haven't needed any other service. I am very happy with the folks that work in the service department. They are extremely friendly and polite. And they wash my car when I come in! My only complaint is the service department hours. I would like to see evening hours at least once or twice a week or Saturday morning hours. It is a little difficult to get in for service without having to leave work early. read more