I don't write many reviews, but when I do, it's because my experience was either exceptional or…read moreterrible. For me, there really isn't much in between. I'm sharing this because I hope it helps someone looking for a vehicle find a dealership they can genuinely trust.
Two weeks ago, I visited another dealership with every intention of purchasing a vehicle. Unfortunately, what should have been an exciting experience turned into a disappointing one after I encountered what I felt was unethical behavior from both the sales and finance teams. I left frustrated and discouraged. While I needed a car, I knew I couldn't do business with a company that lacked integrity, regardless of how much I liked the vehicle. The most frustrating part was that my car search had to start all over again.
Determined to keep looking, I started searching online and came across Bommarito Honda. I noticed they had two Honda CR-Vs on their website, an EX and a Touring, that caught my attention. I called the dealership and spoke with Rachel, who was friendly, professional, and transparent from the very beginning. She confirmed both vehicles were available and scheduled an appointment for my husband and me to come see them the following day. From the moment we arrived, the experience felt different. We were immediately greeted with smiles, handshakes, and genuine hospitality. The staff introduced themselves, welcomed us, and even offered us drinks, snacks, and ice cream (which happens to be my favorite!) while we waited for Rachel. It may seem like a small gesture, but it's those little things that make customers feel valued.
When Rachel came to meet us, she was every bit as pleasant in person as she had been over the phone. She was prepared, organized, and had both vehicles ready for us to test drive. What truly impressed me was that Rachel wasn't just along for the ride during the test drive. She knew the vehicles inside and out. She could answer questions about the vehicle history, maintenance records, tire replacement history, and all the trim-specific features. One feature we particularly loved was lane assist, and Rachel took the time to patiently walk us through how it worked until we felt completely comfortable using it. At no point did we feel rushed, pressured, or like we were being "sold" a car. Instead, we felt like Rachel genuinely cared about helping us make the right decision for our needs. She answered every question with honesty, showed incredible patience, and most importantly, demonstrated something that can be hard to find these days: integrity. We decided to purchase the CR-V Touring and I couldn't be happier with our decision.
After the disappointment of my previous dealership experience, Rachel and the entire Bommarito Honda team restored my faith that exceptional customer service still exists. I left feeling valued, respected, and confident that I had made the right choice. More importantly, I drove home in a vehicle I love, knowing I had been treated fairly every step of the way.
Rachel, thank you for your kindness, professionalism, patience, and genuine care for your customers. And thank you to the entire Bommarito Honda team for creating such a welcoming and trustworthy environment. You truly made what could have been a stressful experience enjoyable, and for that, I am incredibly grateful.
We just brought our CR-V Touring home yesterday, and we're already loving it. It looks great sitting in our driveway, and we've already had a neighbor stop by to compliment us on it. More importantly, every time I look at it, I'm reminded that we not only found the right vehicle, but also the right dealership and sales consultant.
If you're like me and want a dealership that values honesty, integrity, and customer service, I highly recommend Bommarito Honda. My experience with Rachel and the entire team exceeded my expectations, and I couldn't be happier with my purchase.
