Don't ship ship ANYTHING using FedEx EVER!!!!!! This company is a DISGRACE to the service industry and is totally spineless!!! My wife cooked a special meal for our daughter and requested NEXT DAY delivery on two separate occasions and both deliveries FAILED!!! Here are the details: Attempt #1 - Dropped off the package on Friday 3/20/26 and paid for Saturday delivery. Package was not delivered until the following WEDNESDAY!!! My wife lost the receipt so we were unable to make a claim. Attempt #2 - Cooked another meal and tried again. This time dropping off early Thursday and paid for next day delivery for Friday. We paid $135 for the delivery and this time saved our receipt. When the package was not delivered Saturday we went to the store and complained. We asked for a refund. The store has NO POWER to offer refunds!!!! They make you call the 800 number!!! [[HIGHLIGHT]]Well, it was the weekend and no one was available. We called on Monday and were told it has not yet been delivered and we have to call AFTER the delivery is made[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I called The next day (after it was delivered) and was told you have to file a claim ONLINE - they won't do it over the phone!!!![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I went online to file a claim, guess what? You have to have an account to file a claim!!! So I created an account and even gave them my credit card number to be able to open an account![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Tried to file a claim and kept getting error messages!!![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Called back and told them the issue. I was on the phone for 45 minutes. I was transferred to 3 different people (including online support where they couldn't help me file online)[[ENDHIGHLIGHT]]. The third person refused to give me a refund!!!! Her reasoning: "I see the driver attempted to make the delivery on Friday and was unable to access the building!" I explained I was not requiring a SIGNATURE and they should have just left it at the door. I also explained they had the phone number of our daughter, why didn't they call her??? I explained she was home!!! They didn't care!!! No refund!!! read more

[[HIGHLIGHT]]they have the worst customer service imaginable when packages are lost.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have had three deliveries in a month, out of 6 that were taken to the wrong residence.[[ENDHIGHLIGHT]] There are only 9 houses on our street and now had the package. [[HIGHLIGHT]]A picture was taken of a brick home, no address shown, and we have a stone and stucco house.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]when a claim is filed they appear to do nothing and then tell me to contact the shipper.[[ENDHIGHLIGHT]] the last package was to be signed for and it was fraudulently signed by someone but neither my wife or 8 would sign it with an initial. [[HIGHLIGHT]]I question the honesty of the driver.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Don't use them they have lost any customer focus[[ENDHIGHLIGHT]] read more

I have had several packages delivered via FedEx in the last year or two at all of them are late. Some only by one day , but others by two or more days. If could give a 0 review i would . Currently , the review is at a 1.1.. you would think that fedex has seen this , and I was trying to fix it , but apparently not. read more

Worst company I have ever dealt with!!! They lost a one of a kind Philip Treacy hat ( the only one like it in the whole world). Philip Treacy makes hats for the British Monarchy and celebrities around the world. The hat made it through customs at the Memphis Facility then disappeared. [[HIGHLIGHT]]Almost impossible to get a straight answer from anyone at FedEx please avoid this company if you can.[[ENDHIGHLIGHT]] WMT read more

Right after opening an account with FedEx they damaged a package. We filed a claim. The Fedex agent assisting us provided a confusing and strange claim form (never seen anything like that in my 21 years of shipping and filling damage claimes) and they didn't request pics. Weeks later they requested more information, about a month later they requested pics, By then the person who received the damaged shipment tossed out the package, so we could not provide pics. The claim was denied. [[HIGHLIGHT]]We decided to close the account. Right back in another endless loop. When we called to cancel the account, Fedex requested our account number, we login online to get our account number, however, the account number is hidden except for the last four digits.[[ENDHIGHLIGHT]] Maybe this is how they try to keep business. Never shipping with them again. read more

I scheduled a pickup at my home between 3:00 p.m. and 8:00 p.m., and the driver pulled up to my side door at around 3:45 p.m., so I was impressed with the timing. [[HIGHLIGHT]]However, he literally just rang the doorbell and then started walking down my driveway, not even ten seconds later. I had to call out to him to come and get the envelope. He said "Oh, I thought no one was home!"[[ENDHIGHLIGHT]] WHY would I schedule a pickup only to not be home? I made notes that I would hand the envelope to the driver at the side door. Clearly, he's running behind schedule and cannot wait a minute? THIS IS WHY I HAVE NO FAITH IN THE ENTIRE SERVICE INDUSTRY. People just do what they want and make excuses when they fail. read more

Stop parking & firing your fedex planes Auxiliary Power Units turbine engines near business and residential properties near Lind drive E100 & E212. Inhaling airplane auxiliary power unit (APU) exhaust fumes can be harmful, as these fumes contain particu- late matter, carbon particles, and other toxic chemicals that can cause res- piratory irritation, neurological symptoms like headaches and dizziness, and may contribute to long-term health problems ,prolonged proximity to APU exhaust can pose health risks, we and all our employees & customers are getting sick inhailing these toxic fumes every day as well the neighbors who live in the surrounding area. Move away... read more

UNACCEPTABLE! Created a Priority Overnight document shipment, guaranteed to be there by 10:30 a.m. I handed my package to a FedEx employee at my local Asheville NC FedEx Store at 8:01 a.m. on Thursday, I paid a good deal of money (over $50) for the package to arrive in Knoxville, TN by 10:30 am on Friday. Not only did the package not arrive by the promised time, but the tracking shows it has left Knoxville and is headed to Memphis, SEVERAL hours past Knoxville. The package is unlikely to make it to the intended recipient until Monday at this point. I used FedEx instead of USPS, thinking it was more reliable and my legal documents would get where they needed to go in the time they had to be there by. Service is terrible, the quality is terrible and the value is non-existent! Beyond frustrated and angry. read more

10/11/2025 1210 hours received a shipment NOT MINE. [[HIGHLIGHT]]I called the agent acted like she could care less.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I sent a facebook message, they did nothing.[[ENDHIGHLIGHT]] So you try and help and be a good person and report gross negligence by a driver and NOTHING IS DONE. read more

sent medical records Fedex via priority overnight, arrive by 10:30 am next day, express was delivered at 1:55pm next day, too late to help me. Cost over 55.00 to mail a few pieces of paper, and no refund or partial refund. They blame weather, but envelope went from Port Huron Michigan to Philadelphia Pa. Problem WAS it went via Memphis Tn, which was hundreds and hundreds of miles out of the way. THAT is why it was late. Not satisfied. Called to no avail. read more

Absolute nightmare with FedEx for a simple package ground pickup in South Florida. Their telephone automated system is awful and I wasted at 10-15 minutes trying to navigate it and couldn't reach a representative easily. 3 times, I had to schedule the same package pickup. They inputed my address in wrong but return label already had my address correctly. What system or technology is messed up that it take 1 hour+ to schedule a pickup with a pre-existing label. Least friendly process ever. What a nightmare. I cannot drop this ground package off at a local store (I tried) because it is a battery. If they can ship it without an issue, why is the same return process such a hassle. I don't plan to ever use this company for my shopping needs in my lifetime. I have numerous issues with them with my other packages. 1) It was supposed to laid flat but I received standing up and damaged. 2) They delivered a box that significantly damaged and attempted to deliver it. I refused delivery. 3) I received a perishable item (tree) that was not handled with care. It died and I only live 100 miles away. read more

Normally, our Fed Ex deliveries have been fine. Lately, however, TWICE our packages have been left at the end of the driveway where anyone on the street could easily pick them up! [[HIGHLIGHT]]I called and filed a complaint with, I might add, two people whose accents were so thick that I could not understand them.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Finally, Donald, a man from Fed Ex called and left a message. He gave me a phone number to call him back. (919) 372-6531.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Well, I've called 15 times, and no one picks up. There is no way to leave a message, and the system disconnects you[[ENDHIGHLIGHT]]. read more

No matter what anyone says I sure wouldn't want the responsibility their employees undertake transporting the Covid Vaccine! With the horrible weather we have had they work under very difficult conditions. Better known as FEDEX this company is huge. There's one of their stores every couple of blocks in my neighborhood. The company is known for its overnight shipping service and pioneering a system that can track packages and provide real-time updates on package location. I find this service exceptionally convenient. I'm happy with the service I have received at their brick and mortar stores. They're very conveniently located in most neighborhoods. There are a few locations in my neighborhood open 24 hours. They provide other services at the stores. I've used the copy service and fax. These things come with a price so I try to avoid anything but shipping. Typically the shipping is paid for by the sender when I return merchandise. I've always found the employees in my neighborhood locations to be knowledgeable, friendly and they help me with the printer. Things have deteriorated during the past year. I had a prescription missing during the pandemic. I've learned to be prepared for anything and expect nothing. I recently had a time sensitive package I needed delivered handled timely and with care. I can't say I have had many complaints over my long history as a customer of Federal Express. There's definitely room for improvement. read more

I don't need a consultant or think-tank to confirm the obvious, I only need to look out my window to see that digital is reshaping the world and transforming virtually every industry. The four horseman of the brick and mortar apocalypse (FedEx, UPS, Amazon, USPS) are turning my neighborhood into a nocturnal superhighway with a caravan of delivery vehicles circling the grounds well into the night, every night. Sure, I could complain about packages left against my garage door waiting to be crushed under my wheels but for the most part, these drivers bust their ass delivering everything from 5,000 piece puzzles to sofas and loveseats overnight. Whatever else it is (logistics, supply chains) it's really magic and deserving of considerable respect. Truer words were never spoken... It's not the wand, it's the magician. read more

Alright, like many of you, I have bought way too much stuff online during this pandemic. I have noticed a consistent thing with the major shipping carriers. PRIME and the Post Office is generally on time or 1-2 days late. Not bad at all! UPS for me has been stellar. Mostly on time. Not bad at all! FedEx, CONSISTENTLY late. The ship by date constantly changes. Sometimes, the daily updates just stop. I have reported two packages lost. It's so bad that I have to consider who is shipping when I buy something. I hesitate if it's FedEx. I'll check other vendors to avoid FedEx. When you call their customer service, they just tell you it's en route only never to arrive. I think they say it because they can't say "I don't know, it's in transit purgatory somewhere." It's terrible! So glad FedEx is not handling the ballots this year! read more

Ordered Samsung Tab S6 for $600. The delivery man put an empty box, signed it himself and run away. Made claims but they never followed up read more

Federal Express Corporation - Couriers & Delivery Services Near Me - Memphis, Tennessee

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Fedex somehow finally delivered my package on 4/13/2020 after telling me that it was lost 2 weeks ago on 4/1/2020. See my previous post. They need to get their house in order please. Seems a bit messy. Took them almost 1 month to deliver a package that should have arrived within 5 days max! **** Also, please note that on an overnight Express shipment from a vendor, FedEx was suppose to deliver a package before 10:30am the next day per their delivery time estimate, and they did not arrive until after 3:30pm (5 hours late!). Their service needs to either 1) be faster or 2) stop over promising & under-delivering. Vendors should stop choosing them. UPS is the way to go. read more

FedEx texted and said they delivered my Homechef box at 1:14pm today, 11/8/19. I didn't get the box. I called FedEx. The rep Johnny told me to go outside and check. I did. He then hung up on me. I called FedEx back. Sandra was helpful. Sandra got Summer from Customer Advocate Team to assist. Summer said that she'll call me back after some investigation. Summer gave me a contact email that didn't work when I tried to email Summer, gcs_dcap@fedex.com. My neighbor across from my house will check his security camera video to see if it is showing FedEx truck was in front my house at 1:14pm. Then I'll email the video clip to Homechef. Frustrating dealing with FedEx. read more

Federal Express Corporation - Video shows that the FedEx truck driver never showed up during the stated delivery time at 1:14pm. - Couriers & Delivery Services Near Me - Memphis, Tennessee

I have never been more disgusted or pissed off. FedEx fails on every level. From lost packages to delivery times and their routes from city to city. After tracking a package and seeing that it was sitting in Wytheville VA which is literally 2hrs from my home address, they sent to another location in Arlington TN that was 7hrs away. Their logistics team really need to get their heads out of their ass ! I will not use FedEx again and if possible, will not allow anything I order online use them either. I'll find another way to get what I need. Completely Inexcusable and Unacceptable. #epicfailures read more

I contacted a FedEx employee prior and nothing was resolved the day before (12/21/21). Today (12/22/21) a FedEx staff called Mariana said "you can't talk to a supervisor because your package is not priority". This is after they shipped my package to the wrong state, where I waited all day at home for it twice cause the delivery date changed twice. Then my other package is going to be sent back because I missed one delivery date. They messed up on the packages. read more

FedEx picked up my computer in China, flew it to Memphis TN even though I live near San Francisco, then they held it in their warehouse in TN for 7 days. Meanwhile they first said delivery on the 26th by noon, then changed that to "pending" for the week while they held it hostage. I still have no idea when it's coming and their web site still says it's "on time". Never use FedEx! read more

Federal Express Corporation - Held hostage for 7 days! - Couriers & Delivery Services Near Me - Memphis, Tennessee

1) Conklin Ny Hub. 2) covering driver left packages (paintings) 150 feet from house. Then lied as tracking says left on porch (see.pics) 3) They sat outside 2 days snow covered. 4) customer service is a joke!! Talk to person from India might as well talk to dog. Advice to update my delivery options? What good is that if driver lies anyhow? 5) no way to email photos 6) scrap worthless robot text. Whoever dreamed that idea should be fired. 7) worst customer service i ever have seen. 8) you don't care cause nobody else. 9) unable to get number to local hub. 10) all I want is not to happen again 11) Theft is huge issue when left 150' from house, 10' from road!! STUPID!! I want someone reprimanded and held accountable. Any idiot should know not to leave there. Company is absolutely pitiful ON ALL LEVELS!! Run around for hours! Blame USPS when Fedex delivered! Awful Awfull..Should be embarrassed to be part of this company. read more

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I sent a package from Durham NC to Gainesville Fl over a week ago using FedEx surface. After 7 days, it's inched all the way to Concord NC. At least it's going in the right general direction. It's not the holiday season. No tornados or other bad weather to blame. 7 days to travel 200 miles! I could have sent the package via USPS for half the cost and it would have reached its destination in four days. Why anyone uses Federal Express is a mystery to me. read more

One used to think of FedEX, it evoked thoughts of excellence. FedEX was the shipper of choice. You knew FedEX would not fail. I am calling on your CEO to resign. We are all going through the pandemic. UPS, USPS, Amazon, DHL... you name it. We are all susceptible to weather. All services have stepped up, USPS becoming the best. UPS evolving to become a staple of consistency all others not hiding behind excuses and finding ways to continue to do business. Bottomline, is that your systems need to be re hauled. Your greed needs to be put in check. Reward and challenge your workforce so that they are excited to continue to do excellent work for you. I cringe now learning my package will be handled by FedEX. It is nearly a gamble. I have 4 packages lost, one of them your team pathetically simply just left the case as is. You have become far worse than disappointing. This is a leadership failure. Your board of Directors and your CEO must be held to account. Fix it or fall into oblivion, it will not be long before decisions will be made to stop using your mediocre service all together. I recommend your board of Directors watch the clip of Castaway where Tom Hanks delivers a speech about the importance of ON TIME. Maybe the will find inspiration to learn how to evolve efficient ways to deliver in this new world order. FedEX sucks. read more

Amazingly you can never get anyone on a call outside of a CSR outsourced to call centers outside of the United States. They have no problem making promises for delivery times and charge you accordingly, however when something goes wrong you can never get help. Don't use FEXEX if you are a business as they don't care and intentionally create barriers for resolution read more

So while driving on Riverside Ave in Colton today this FedEx ground truck lane changed me. This was immediately after passing me in an intersection. He then began tailgating another car I had been behind. About a mile later I was in the right lane and he was on my left still following a sedan at 5 - 10 feet at 45 to 50 mph. What a great example of professional driving by a FedEx employee! I shouldn't be surprised since they are some of the worst drivers on the road. I've attached a photo of the POS driver. Maybe a company supervisor will read this and speak to this guy. read more

Federal Express Corporation - Just another lousy FedEx driver on the road to causing an accident. - Couriers & Delivery Services Near Me - Memphis, Tennessee

This is the letter I had to write to the President of FedEx today about their crap service: Mr. Smith: I cannot believe the level of incompetence with your customer service. On August 13, 2020, I sent someone an Iphone from California to Miami. En route, I realized I realized I was dealing with a scammer and had the package stopped at Memphis around 3am on August 14th. I was assured by no less than 3 of your customer service reps the package would be returned to me. In my efforts to have the package returned at either at my current address or at the station where the package was sent this has happened: 1. I was told the package would be sent back to me and nothing had to be done. 2. I was told I would have to create an account and would have to pay 30-50% of my original payment ($99). 3. When I tried to create an account, I was transferred to a number and then disconnected. 4. On at least 4 occasions, I had been on hold for 1.5 hours only to be sent to a customer service survey and then disconnected. 5. I have been disconnected in the middle of a conversation with a manager (after getting the run around from your company for an hour). 6. On at least 3 occasions and even by a manager, I was told it was possible for me to have the package returned by ground mail. 7. Your company called the SCAMMER and gave him/her instructions on how to retrieve the package Last Monday (Aug. 24), customer service person (1) told me the package was already on its way back to me. I didn't believe him so I called back starting from scratch and customer service (2) told me I had to email some department to have the package returned. This was the first time hearing this new nonsense so I demanded to speak to a supervisor. I was sent to "customer advocate (1)," and told he requested that my package be pulled from Lost and Found so that it could be returned to me. He made a notation the package should be returned via ground delivery. (I write "customer advocate" in quotations because the level of competence with your advocates is not much better than your customer service reps. Your customer service reps will make up stuff and say whatever they want to move on to the next call.) Today, Aug. 31, I called again because there was NO MOVEMENT IN WEEK 3 GETTING PACKAGE RETURNED TO ME. This time "customer advocate (2)" told me she repeated request to update the same request made the previous Monday and that I wanted ground shipping. When I complained nothing was happening and could she speak to an actual person, she said that department was not open yet and made a note to have someone call me. Within 10 minutes someone called me and said I would have to pay 30% and ground shipping was not possible. She also said it was my fault the package was in Lost and Found and I explained to her I had been told (1) I had to do nothing to have package returned and (2) when I tried to create an account number, I got disconnected after dealing with your company for an hour. Also, I was furious when I heard this latest news that I had to pay 30% and asked to speak to a "customer service advocate." Instead of getting one for me, she sent me back to the toll free number where I had to start REPEAT this nonsense ALL OVER AGAIN!!! Your company NEVER had to expend its resources to get my $99 package to Florida. Also, your company provides ground shipping services. Please explain why it's necessary to GOUGE me another $30 for expedited shipping when I've had to suffer through so many fools and MY PACKAGE IS STILL SITTING IN YOUR FACILITY?! And why is this the first time I'm hearing ground shipping is not an option when I've had 3 people (one manager and two "customer advocates") tell me they've notated my account that I want ground shipping?! The only reason your company is refusing to ship via ground is you want to GOUGE me for even more money even though I've had the WORST CUSTOMER SERVICE EXPERIENCE EVER!!! The best part of all this is every time the phone conversation is over, your company wants me to answer a survey even though NOTHING HAS BEEN RESOLVED. Now I don't even bother with the survey because even though I have always been assured that events have been set into motion to have my package returned, I AM STILL WAITING! Also, why bother with a survey, IF YOU DON'T REALLY CARE TO IMPROVE CUSTOMER SERVICE AND YOU DON'T CARE ABOUT SATISFYING YOUR CUSTOMERS! Today, "Customer advocate (3)" assured me a manager would return my call today. I find this HIGHLY UNLIKELY. This is what I expect will happen: (1) there will be no call back from a manager or (2) I will get more FED EX speak that there's nothing that can be done about ground shipping and I must accept whatever B***S*** FEDEX decides to dish out and (3) I will be on phone with FED EX next Monday asking where is my F***ing package. read more

Ok. Me complaining is probably not going to change anything but anyway. I was supposed to receive a package today 12032020 by end of day but I have yet to receive it nor have I received an update. I ordered it over a week ago and I was told that I would have it the Saturday after Thanksgiving. After not receiving it on that Saturday I received a notice that it would recieve it on Thursday 12032020. It make no sense to me that I live in NC and my package was in Kentucky. It then leaves Kentucky and go to Texas. Thats just backwards. It then takes it time from Texas and travels to Louisiana taking 12 hours to stop in a neighboring city. Just help me and other people who order expensive things online understand why our most expensive items take the longest to get to our homes or businesses when using this parcel service. This is not the first time this has happened either. read more

Federal Express Corporation - Traveling Backwards. - Couriers & Delivery Services Near Me - Memphis, Tennessee

I live in a fire evacuation zone. Miles away from fires. UPS, and USPS both found ways to get the packages here, delays were understandable. Not FedEx. I was notified by the shippers that my shipments were returned. I will never willingly use them again. Now I have money refunded onto a gift card I no longer have. I threw it away after I used it. read more

The worst customer service ever. I hope companies will stop using FedEx to ship packages in the future as they can't handle properly. UPS is better in every way. Package was on the truck Tuesday morning and Out for Delivery. It didn't come, I called and they opened a case. I was told Wednesday and then Thursday that it would be delivered. It is now Friday and still no package. They are just saying anything to end the call every time and not help. Terrible shipping service and customer service. 3 week update: Still no package. The worst part is FedEx changed the status a week after being lost to Delivered. Every case I open to resolve with FE and/or the company that shipped it gets closed because of the made up delivered status... read more

Not bad guys 7 days to deliver from rancho cucamonga to hesperia. Ten thumbs down. Fed ex sux Never again read more

I shipped a package Of all my daughter's favorite clothes for 11/14/2022 delivery. it was delivered to an EMPTY business at the front of the apartment building. in the picture they provided you can see into the EMPTY business through a large picture window. The package was to be Delivered to an apartment in the back. I was trying for four weeks to get them to acknowledge they had to send a refund as the package disappeared. This required numerous phone calls many of which I was hung up on by the automated system. They finally did say they would send a refund. But no refund has arrived it has now been six weeks. 940350220633 read more

This company should be avoided entirely. I'm to the point where if a company ships with FedEx I will not, I repeat will not even do business with the company. Anything shipped from FedEx takes weeks longer then it should. Customer service doesn't get you any where. I talked to a gentleman named Cesar on Wednesday. Apparently my package can't be expedited but I was told by Cesar that it would be and would be here by Friday. Then right at 6pm what do you know my package gets switched to "pending." After being on the phone for a hour and a half I finally get a hold of someone. I'm then told the package will get picked up by USPS. why?!? Isn't fedex a courier company? Call it what you will but after this experience and really everyone I've ever had with FedEx save yourself some trouble and avoid them. Even if I have to pay extra money to USPS I'll make sure to avoid them. read more

FedEx suspended their money back guarantee mere days before my urgently needed parcel was delayed; I paid a premium$$ to have it overnighted using their priority next day shipping. Nearly 48hrs later it is still at a sorting facility. I called customer service, there is no recourse. They will take payment for a service that they do not have to provide. Delays like this and suspension of their guarantee is a bad sign this early into the Christmas '21 season read more

Federal Express Corporation - Delayed parcel - Couriers & Delivery Services Near Me - Memphis, Tennessee

When it absolutely positive must be LATE OR NEVER ARRIVE, trust FedEx to botch the delivery AND LIE ABOUT IT. 4 out of 4 deliveries from FedEx in the past week have been at least 2 days late and one IS STILL MISSING. MORE IMPORTANTLY--THEY LIE ABOUT DELIVERY ATTEMPTS--My office overlooks the parking lot for the building and FedEx alleges they attempted delivery at 5:08 pm one day--I was in the office, expecting the delivery and a FedEx truck NEVER ARRIVED and NOBODY CAME TO OUR OFFICE, yet the DRIVER LIED and stated that the business was closed. Again, if you need something delivered on time, USE ANOTHER SERVICE that is actually reliable. read more

On 12/21/2021, I shipped a package at a local fed ex office in Austin, TX. This was a Tuesday. I paid for 2 day shipping and was promised the package would arrive by Friday 12/24, Christmas Eve. I paid $598.14 just for delivery and another $17.43 for the box. With tax and everything included it came to $617.06. I still have the receipt. They attempted to deliver around noon to my mother's home on 12/24/2021. There was a door tag left saying there would be a second attempt later that same day. My mom stayed at home and waited for 8 hours on Christmas Eve for the second attempt. When she finally realized the package wouldn't be delivered the second attempt, she called the local FedEx store. The employee she spoke to there said the delivery driver went home EARLY and the second attempt wouldn't be made. At that time, she didn't have enough time before the store closed to go pick the package up since the store would be closing soon. The package wasn't delivered until after Christmas. So because of FedEx's negligence, her Christmas Eve was completely ruined from waiting around all day and our long distance Christmas was also ruined because the presents that I spent hundreds of dollars on wouldn't arrive until days after Christmas. I've filed a refund request and was denied right away with an unclear and very inaccurate reason why I was denied. They didn't state that the "money back guarantee" was suspended at all at that time. I have made numerous phone calls and was told I can't even file a complaint, so basically they just don't care about their customers. I have sent multiple emails, spent probably hours and hours on the phone with numerous customer service agents to no avail. I have and will continue to leave bad reviews on every platform possible. I have made numerous attempts to contact FedEx to fix this issue and no one has helped or even cares. WORST CUSTOMER SERVICE EVER! I paid ALOT of money for that package to arrive on Christmas Eve and it was not delivered then. They are taking advantage of people by jacking up their prices for the holidays and not being able to deliver on their promises. How convenient that they suspended the money back guarantee until mid January so they don't even have to see or hear our complaints and pay for their utter negligence. read more

Worst service ever. They told me i can choose fedex for my package and they will deliver package within 3 days. I was getting package from mexico and china. On the day of the delivery it showed me they will deliver it by the end of the day. Then i waited for 15 days and they just told me they don't know how much time would it take with customs to clear my package. If fedex is shipping company then they should handle customs issues before picking up the package. But they give fake delivery date and then never call you back and start arguing that its in customs and we don't have any hold on customs. Worst service i ever saw. DHL is way more better. They atleast tell us prior that what documents are needed and before picking up the package then confirm everything with customs and then pickup. read more

Wow! How many companies have a one star rating with 170 reviews? Not many, I would guess. FedEx used to enjoy a good reputation, as I recall, back in the days of, "When it absolutely, positively has to be there overnight!". Who remembers those commercials, back in their initial heyday? Now FedEx delivers slooooowly, if at all. During this holiday season my experiences with them have been: 1. They completely made a package disappear (Bath & Body Works); no idea whatever happened to it once it got into their system. Had to report it / get a refund. I did re-order, but half of the merchandise (which was to be gifts) was sold out / no longer available. Very disappointing. 2. Coldwater Creek - I've ordered from them several times since Black Friday. They use FedEx for the major part of their shipping, then hand off to USPS locally. Within the FedEx handling from Indiana to California, honestly the Pony Express would get mail to CA more quickly. No exaggeration! Once it gets to a processing center in Southern California, it is likely to sit there for multiple days, if not a week or more. Awful service! 3. A Cyber Monday shipment from Kohl's likewise has been sitting 90 miles away from me for more than a week without going anywhere. They finally gave it to the USPS yesterday, which is on track to deliver today. Those are just three examples. FedEx has gone from flawless to clueless / quick to molasses-slow / reliable to seemingly careless & uncaring. It's bad business, and it's bad FOR business. How should the management of the vendors I do business with regard FedEX? Run - run away and find someone else. UPS / DHL / USPS / OnTrac. Some other provider - ANY other provider! FedEx makes their business customers look terrible to the end consumers. How can this be sustainable? I will be writing snail mail letters to the management of the companies that I've dealt with to share my experiences. They may do with the info what they choose to, but if they receive enough complaints, perhaps they will make other arrangements. As for me, no thank you for the delays and awful service, FedEx! **Timely postscript. I literally had just saved the review when I heard a truck speeding down our street. Looked up in time to see a FedEx truck gunning it at about 30 MPH in a 15 MPH zone. We don't have sidewalks, and people walk their dogs in the street, plus kids walk / ride bikes in the road, too. How good are the brakes on a speeding FedEx van? Hmmm. read more

Fedex left a door tag for me today. They had tried to deliver a package via their Express service, and would be trying again tomorrow. Since I know I won't be home for the next 2 delivery attempts, I wanted to do something simple - schedule the delivery for Thursday. Then I called 1-800-GOFEDEX, and the train wreck began. First, they asked me about adoor tag number that was one digit off from theone I had; it turned out to be the package they'd delivered Friday. So i hung up and called back. I told the automated system I was calling about the delivery attempt from today and gave the last 4 digits of the door tag number. Their voice recognition system didn't understand what I was talking about, and asked me why I was calling. So I told it the same thing. It was still confused, so I pressed '0'. It refused to transfer me until I gave more information. I tried. I really did. 3 minutes of automated Catch-22, until ultimately the worst autobot of all the Transformers transferred me to a live representative. Unfortunately, she wasn't much help either. i gave her the full door tag number, then got routed back into the automated system, until it sent me back to a live person. It sounded like the same rep. I'd been speaking with, so we picked up where we left off. I explained when I wanted the package delivered and why, after which she outlined the options Fedex had available to me. My request was NOT available. Apparently, if this had been a Fedex Ground package, they could do exactly what I wanted, but because it's Express, they couldn't. They had to follow the exact Fedex Express procedure, with no deviation. If I wasn'thome after 3 attempts, THEN I could call and ask them to reattempt delivery, and they MIGHT do it. But I won't know until after 2 more fails, and 2 days of them dragging around my package, with the potential damage to the contents being multiplied each day. So, I hung up ,since they were no help at all, and tried calling some of the Fedex corporate phone numbers, hoping to reach a live, thinking person who could do SOMETHING. But, no joy there either. Fedex has the most byzantine automated phone system I've ever dealt with. They apparently have ZERO interest in providing customer service beyond their 800 number, which means there's no way to give feedback on how bad their 800 number service is, when it['s so inflexible. This does explain why Amazon started its own delivery service. read more

i trusted federal express with my life saving medicine i paid for overnight delivery. its been 4 days i was at the emergency room extremely sick im sure it will be a $1000.00 bill. my medications cannot be replaced they cost over $2,000.00 i think a employee stole my medication. [[HIGHLIGHT]]i have emailed the ceo and upper management for help. i have called placed claims talked to supervisors nobody cares are helps they just lie about the status it gives me false hope which makes my situation worse.[[ENDHIGHLIGHT]] nobody should have to go through what im going through this is pure hell! i will do everything i can to file a complaint against this abuse. do not trust federal express with anything that cant be replaced. read more