I want to start out by saying that I don't go out of my way to write reviews for many things, but this experience was so horrific, I want to make sure it's publicly communicated to others. In November, my husband and I went to Feceras to look for a new couch. We previously bought a couch here and went back again. We were so happy to support this small business that we were willing to rent a UHaul to come pick up it up since we were outside of their normal delivery zone. Our sales person, Jade, helped us order a custom layout with a custom fabric in the layout that we had in mind. The key word here is custom. Jade showed us a handful of layouts on a piece of paper. The furniture was made by Lazyboy, and you could pick a layout and also interchange pieces that were on the opposite side of paper. Being a salesperson and supposed product expert, we trusted Jade and Fecera's to design a piece that would fit our space. The layout decided was a cuddler piece on the left (that would sit flush up against the corner wall), a love seat, followed by a corner piece, and an extended chaise. Fast forward to the week after Christmas when the real nightmare began. My husband went to pick up the couch from the warehouse in the rented UHaul that is close to an hour away from our new home. There was no QA or inspection done by them, and when this was brought up to Fecera's after the fact, I was told that it was our responsibility to check for damages before we left the warehouse. Makes sense when an item is already securely wrapped for transport, right? Once we began unwrapping the couch pieces, starting with the cuddler, there was immediately noticeable fabric damage on one side. After all of the pieces were unwrapped, it was the same for the chaise, which also had a broken leg that was unable to be screwed in correctly to the bottom of the couch. It looked absolutely ridiculous and didn't fit our space, it was completely the wrong layout. I called the store and spoke with Jade. Initially, she was very apologetic and was willing to try to make something work. However, we were told on multiple occasions that since it was a "custom" piece, we'd be subject to the 25% restocking fee.. Even though THEY ordered the wrong layout. The conversation went back and forth with Jade for about a week discussing options, where I also received some not so nice messages. She expressed that I would need to pay the restocking fee and I wanted them to come pick it up so they couldn't say it was damaged anymore, etc. and they wanted to charge us $149 for the pickup fee since we're outside of their delivery zone. Even though we spent $150+ on a UHaul to come pick it up initially, they wouldn't give us any kind of compensation for us going out of our way to support their business. I wasn't satisfied with this resolution and I called the store to speak with a manager. There was no manager in the store (which is funny because I called on multiple occasions and had family members call and there seemed to never be a manager available) so I left my name and my number for them to give me a call back. I've paid the restocking fee and the delivery charge just to get this off my hands, even though we're completely unsatisfied, losing out on almost a thousand dollars. If you're considering making a large, expensive purchase and going out of your way to support a small business, take your business elsewhere. The way I was treated as a returning, loyal customer is absolutely disgusting and they should be ashamed that they refused to admit their fault and reach a resolution that would make me happy. I'll be sharing this experience with all of our friends and family in the area so they avoid this business too. read more

We purchased a Klaussner sofa and oversized arm chair with an extended warranty on March 3,2018. Our first issue arose when delivery was not recieved within 4-6 weeks as stated. It was nearly the end of April before our set was delivered. Management was responsive to this issue. They cited an issue with the fabric being out of stock and refunded our delivery fee. Within a few months of delivery we noticed that the seat cushions no longer had any support. In addition to this the back pillows were rolling down and no longer looked nice. Shortly before Christmas of 2018 we discovered that two of the throw pillows were shredding apart revealing the stuffing inside. Around the same time, my husband went to adjust himself in the chair and felt the arm crack and break. We initially contacted the warranty company shortly after this incident. At that point we were told that our extended warranty didn't cover much more than the fabric. At the time of purchase we were assured it would cover everything. My husband then contacted Fecera's.A repairman came out to look at our issues. He claimed that the arm broke because too much weight was place on it. No one sat on it or jumped on it, my husband (who is not a large man) simply adjusted himself while sitting. He claimed the couch had lost support because people were lying on it. We rarely, if ever, lie down on the sofa. He told me I should be fluffing the back cushions every couple of weeks, which seems ridiculous. In the end he told me he'd put in a claim to have the pillows replaced and would have to come back at another date to repair the arm. Soon after the visit, we recieved a phone call from Erica. She informed us that the two pillows would be replaced, but they would not be repairing the arm since it was not meant to hold any weight at all. Our pillows arrived, I'm sure they'll shred again. I ended up turning to Facebook where I wrote a review for both the manufacturer and Fecera's. Initially the manufacturer deleted my post. After I called them out on it they contacted us and have told us that they told Fecera's to send someone to fix the arm. Fecera's seems to have deleted their entire Facebook account. We have not heard from them at all. Avoid this company. We are now stuck with a sofa that looks several years old, despite being less than a year old. Our Klaussner sofa set is poor quality and Fecera's is simply unwilling to back up the furniture that they sell. We will never buy another item from Fecera's and will encourage our family and friends to do the same. The sofa set we were sold is not meant to be used at all. It is such a disappointment. read more

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One year and still waiting for my $1000.00 recliner to be replaced. It broke less than 3 weeks of receipt. Company repairman said it should be replaced--but now I want my money back! They can have the broken chair. No help from employees read more

All I can say is do not put yourself through it. We ordered furniture the first week of February. Should be in by June. No problem. Give us time to finish our project. June came and went and no furniture. Called and were told by end of July. No call and no furniture. We called...told by end of August. You guessed it...did not come then either. This time when we called the answer we got was we have no idea. We cancelled the order. They did not make any attempt at retribution or even apologize for the inconvenience. We will never go into that store again. read more

Ordered a sectional 2/15/21 and was quoted an ETA 18-20 weeks. They never reach out to me with any updates, I had to call them. By 12/1/21 when my sectional was still not available, I purchased from a different store. Fecera's refused to refund my full deposit of $2,000; they are charging an $800+ 'Restocking Fee' for furniture I never received. Contacted the office of consumer affairs in the PA Attorney General's office; waiting to see if they can help resolve. read more

we will not be spending another cent in this place. bad information about products they should be knowledgeable about has cost us a NON-REFUNDABLE delivery charge for furniture we were told would fit into the space we needed it. we did our homework and measured EVERYTHING. misinformation and bad business practices for family business is a one way street to being out of business read more

No positive customer service here. We bought a mattress and were unsatisfied with the quality. Store told us that they are not allowed to take a mattress back once it is in the home for hygiene reasons. An inspector came out and agreed that it was a factory defect. We got store credit and bought another, much more expensive mattress and were told they were not taking first mattress due to Pa laws. They even wrote this on my new receipt. I decided I would donate this to a organization that helps people in need. When delivery came, they had stamped on delivery slip, "Delivery and Pick up". Delivery man called Manager, Erica to clarify before they would carry anything in. She was not pleasant and flatly told me they need to take this back and destroy it because I got my credit for it. When the delivery truck left I went and got my copy of the store receipt and clearly this was written on all copies, "Delivery/No removal" I called store right away but manger not there and she will not call me back. I realize I got money credit but I feel like this was poorly handled. And I would have really rather see a brand new mattress donated to someone who could use it than to have the store destroy it or even possibly they resell them. Who knows. read more

I have bought furniture from Feceras twice before and had no complaints. This time it is totally the opposite. I am so dissatisfied with my purchases. I was led to believe that the quality of my furniture was superior and without knowing the right questions to ask and honestly only the sales person and manufacturer would know what they are, what I ordered versus what I received were two different things in my opinion. Yes they had their service people come and look at my purchase and of course he wasn't agreeing with me and left me with no further alternatives. You can't purchase a product and be held to an eight day return policy. It takes longer then that to actually sit in the item and evaluate it!! I happened not to be home and barely sat in my sofa but when I did I noticed the stuffing was deflating and the sofas were not enforced well at all! It is a very different experience than what I sat in at the store. The furniture isn't low end as far as price and I did pay for an extra warranty which I was told would include the stuffing. Well it doesn't!! I found out that the stuffing is blown into the fabric parts which gives you just half air and half stuffing. It takes a few uses for that air to release and what you are left with is under-filled, unsightly and uncomfortable furniture. I have had it for a couple of months now and am just so annoyed about the whole situation and not being able to do anything about it. My personal opinion is Feceras should have taken it back! I would have picked something else, but also talked to a real professional before I made the next purchase! This is long I know, you can do what you want but if you don't mind throwing money away just make your purchase but just saying I did research what I was purchasing and still got poor quality. Feceras won't be my first choice next time I am sorry to say! read more

The furniture that I received is actually great. However, the service was terrible and their overall demeanor was very poor. The sales associate was very pushy and only seemed to care about the sale. She actually said a few things that I thought were inappropriate as well but because I liked the furniture and the price I went ahead and ordered. After waiting 6 WEEKS (yes, 6 weeks) the furniture arrived and is actually very nice. However, again, I had a question on the invoice and I had to call and talk with the customer service to make sure the price was correct and that was another fiasco. I have never felt so demeaned in my life. The associate was rude from the start was not willing to talk me through the pricing on the invoice. Needless to say, the furniture is very nice but I will NEVER be going back here again. read more

This is the 1st time I have purchased furniture from this company. We ordered it in the middle of October 2017. They said normally it would take 4-6 weeks but this was a popular item and it would be 8-10 weeks. We loved it so much we decided to wait that long. It has now been 17 weeks and we still don't have our furniture! The employees are very nice and have contacted me several times with updates but I just cannot believe this. They have been saying the fabric is on back order for the last two months. I called and asked for a manager after waiting over 2 months and she called me back about 8 hours later to let me know its still on back order. Now after another 2 months I called for an update and was told they will check on it and call me back. After 2 hours I had not heard from them so I called again and was told they are still looking into it. Unfortunately if it is not good news we will have to be refunded and go elsewhere. Very dissappointing ! read more

This place should be closed permanently. They don't deliver in the time frame promised. They refuse to provide any refunds and unless you buy the warranty you are screwed. The furniture at Fecera's does not last and if you don't have a warranty coverage they will not replace any damage. Janice, Erica, and the owner Chris Fecera were useless in helping resolve my delivery issue. Chris would never return my calls, Erica was said to be on vacation and Janice just kept feeding me crap. Every time I called they kept saying the sofa would be delivered at the end of the week. These people are scammers and I think they are bankrupt. Do Not Buy from Here!!!!!!! read more

Poor Quality Furniture! The furniture I bough here in the past was high quality, but not anymore. Padding in recliner started to move in several areas after 9 weeks just from normal sitting We don't even have kids pulling the padding or jumping on it. They came out and "fixed" it, but front of the chair sticks out 1 1/2" farther than the matching sofas They told me that the movement of the padding in the furniture is normal, it will just requires "regular maintenance". The spring in the recliner at the end of the couch now makes sounds when reclining. I wanted to send it back and get something better. They said no, that I already had the furniture for 11 weeks. If I had know it was going start coming apart in 11 weeks, I would have sent it back immediately. read more

Bought a sofa and love seat at feceras. The cable for reclining broke within the 1 year warranty and was replaced but broke again a couple months later (out of the 1 year warranty). The metal framework underneath that supports your feet when you recline has bent on two sections such that one side bends down laterally and is hard to push back in place. I've straightened it out but it bends again as the metal is so cheap (and we are not big people!). Two years later we are looking to replace these two pieces. I don't normally write reviews but these two pieces of furniture truly are "junk" furniture even though they were over 2K, so I want people need to know. I will never set foot in feceras again.......I will buy elsewhere - I've been buying from country lane furniture and other amish furniture places - completely happy with their quality...... read more

I spent almost 3,000 on a sectional from Feceras Sept 2019. It was delivered on 11/9. I went over the order at nauseum with the salesman MARK. He was very keen on the fabric selection and making sure the order was correct. It was towards the end of the night and they were closing. There were other customers in the store and I feel like Mark was rushing towards the end so he could wait on another customer. He asked that I initial the paperwork and we reviewed that I would be receiving a right arm cuddler and left love seat. When my furniture was delivered I ended up with a left side cuddler and a right sofa, the set up looks horrible in my living room -the supervisor from the store told me to keep it in the home until they sort it out on Monday. Monday comes and they say that I made the mistake and they would change it for an additional 25% mark up. When I called again to ask for the manager I was given to Erica who was indignant, disrespectful, and blamed me for ordering the wrong items. Erica is refusing to allow me to speak to her supervisor or the Manager Chris. Beware buyers-not customer friendly folks. They are not the only store in town, don't settle for being treated poorly and taken advantage of financially. Go to Raymour and Flannigan, or any other store that knows how to treat their customers with dignity, respect, and integrity. If there was an option for no stars that is what they would receive . FECERAS YOU SHOULD BE ASHAMED OF YOURSELVES ! read more