I brought my trailer in for an inspection of the lights as well as bearings and brakes. First impression was good. I mentioned at the time I dropped it off that the brake lights likely had a short, and asked if that could get checked out. I received a quote a day or so afterwards, which included replacing one of my tires that they said was flat. I asked if I could have one of the mechanics do a walk around to explain the suggested repairs. The front office girl said she was a mechanic, and would go through everything with me. I thought that was odd, as she wasn't going to do the repairs, but agreed. When we got to my boat, no flat tire. She must have mixed my boat up with someone else's. The quote included 2 new brake lights with labor totaling over $300, which I thought was a bit much. I asked if and how they evaluated the short that I had mentioned as likely being the problem, and she said they (the actual mechanic who does the repairs that I asked to do the walkaround with) took a battery and checked each light individually, and that they were out. When I left my house, one side worked, and one didn't, but was told they don't install only one. I also questioned why I was getting new zinc plated lug nuts that would rust just like the ones that were on the wheels already, and she said they don't put the old ones on new work. Also thought that was my choice, but I guess not. After discussing the totals and agreeing to do an upgrade on the bearing caps, I went forward with the repairs, although slightly frustrated with buying 2 new brake lights when only one was possibly not working as well as paying for lug nuts that will rust after one or two uses. I got a call that the work was done shortly afterwards, and right as I was driving down my street to pick it up, my phone rings, and it's the shop telling me that the 7 pin plug likely has a short, and the lights were not functioning! They said they'd gladly replace it for me, for another $200! I refused and said I'd be replacing it myself. I could not believe what I was being told! On the day of pickup, after over $300, and me asking if the electrical system was checked for shorts, and told they did, magically, there was a short. When I arrived, paid the bill, and connected my trailer, the same light was out as was before. This indicated that neither of the lights needed changing, and that a short was the problem the whole time. I was so irritated! At no point did the "mechanic" apologize, admit they had made a mistake, or offer anything to reconcile them obviously not checking for a short, and jumping to the highest priced option for a repair. I asked again, right before I drove off if the new lights had been op checked, and she said she did a walk around herself and saw them all functioning. I got home, and to put the icing on the cake on this debacle, I noticed that the shop had installed the wrong bearing covers! One of the new running lights had wires hanging down, and wasn't even connected, which would mean that, if the final walkaround had been done, (she said she saw all the lights working) she would have clearly noticed the wrong equipment being installed! No way that walkaround was done. So, I fixed the short in the wire on the 7 pin plug in 10 minutes myself, with a total cost of .50 cents. Magically, all the lights worked then. I drove my trailer back again, 2 weeks later, and they installed the right parts. Picked it up today, and still not a word or apology about the mix up, 6 trips to and from their shop, or any offer to make it right with a small discount, a few bucks for the wasted gas, or anything else. We are human, and make mistakes. Admitting when that happens alleviates 90% of the issue. Seeking to make a clearly messed up situation better in any way would have also kept me from writing a negative review and telling the multitude of fisherman and boaters that I know to never go to this shop. Word of mouth has a large ripple effect. read more