Worst customer service ever. We showed up looking to purchase 4 trailers. They do not accept Purchase Orders, so we attempted to set up a wire transfer. Two weeks of ignoring all correspondence. Dragging their feet, not answering calls. I was never able to get a manager on the phone. The staff don't care whether they make a sale. read more

In response to this company's ridiculous defense, at no time was the damage on the trailer pointed out or posted as these clowns claim. I inspected it prior to handing them $6K CASH, they damaged it while pressure washing it and that has been confirmed by a previous employee. He stated that "while it was being sprayed off, the pressure nozel struck the trailer causing the dent", they hoped I would not see it. The clown manager at the time tried to cover his a.. by changing the vehicle description after the fact. Save your money and time, go anywhere else. read more

Craig and his team really bailed me out of a tough spot, excellent service and got the job done quickly, highly recommend his services.

Excellent service. Knowledgeable employees and great to work with for our needs. Prompt to respond to our inquiries and very honest.

Customer service is lacking. Made us feel like we were bothering them. We will take our purchase elsewhere. Guess they don't need the business. read more

If I could give zero stars, I would. Here's the deal. I purchased a trailer from this location in 2018. In 2019 I took it back to the same shop to have them weld a spare tire onto the trailer. Their first mistake They welded a 6 lug spare tire onto the trailer when it has 5 lug tires. The guy welding the tire onto the trailer just had to look at the tires to make sure he was doing the correct work but that didn't happen. Their system was also wrong because their own system can't tell if the trailer I purchased from them has 5 or 6 lug tires. ** I brought this up to the guy on the phone and he said " I wasn't here during that time" So that mistake never happened bc you weren't at the Lakeside location? Admit your mistakes and make it right. 2nd mistake 2020 now. The spare tire was stolen off the trailer so I contacted them for a new spare tire. They looked up which tire my trailer uses (keep in mind I purchased the trailer from them so their system should get this correct) and when I showed up the guy went into the back area and came out with a tire for me. I never asked for a certain size tire as I thought they would get it right since they do this everyday. I walked out the door, drove home, to find out that yet again it was a 6 lug tire when my trailer has 5 lug tires. I contacted them to bring back the 6 lug tire and replace it with a 5 lug tire and guess what? NO REFUNDS. They wouldn't issue me a refund and offered me a discount if I purchased the correct size tire from them. There is a difference between you selling me the wrong product like you did here and me purchasing the wrong product. I didn't walk into the shop and ask for a certain size tire as it's your job to provide me with the correct size tire which didn't happen. This is some kind of scam you're running here guys. You give the customer the wrong product then tell them all sales are final and that I'm stuck with a tire I can't use. DON'T SUPPORT THIS LOCATION OR COMPANY. read more

I had a great experience today buying a trailer here with Jon. He wasn't pushy, was extremely knowledgeable and helpful getting the trailer set up right for my truck. The trailers seem higher quality than others I've looked at and for a better price. I read a lot of one star reviews on their page that all seem to be complaining about their policy of scheduling an appointment to view trailers, but the actual experience and trailers is top notch. read more

Wish I could leave 0 Stars. On their website, there's a "Found it Lower?" link that lets you place the website where you found a similar trailer at a lower price and your contact information. You would think it's for them to match it but it's not. Sales rep was very rude and short. I'll take my business elsewhere. read more

I am so disappointed with the customer service at Trailers Plus at Lakeside CA. They failed to respond to my telephone request for a service appointment and when I did get a date to drop of trailer for repairs, after 2 weeks of constant calls to them, still no estimate for cost of repairs. I picked up the trailer un-repaired and took it to North County Spring where I received immediate good service and repairs. Do not use Trailers Plus in Lakeside CA read more

TrailersPlus - Lakeside - Do not use Trailers Plus in Lakeside CA - Trailer Dealers Near Me - Lakeside, California

We bought a trailer from these guys and l left a great review because it was well deserved. But try to get a hold of them for any other type of customer service or parts that's a different story! You can't get a hold of anyone! It's leave your name and Number and reason for your call and someone will get back to you well I've done that and no one has contacted us back! We also had been thinking about buying a second trailer but I think I might want to buy a trailer from someone else that has a little bit better customer service even after you have bought something! read more

I've been shopping for a enclosed cargo trailer and TrailersPlus landed in my top choices. They have a good online presents with a well maintained website, which is the only reason I didn't give them a one star rating. After I found exactly what I think I wanted on their site I decided to give them a call. Sh*t went down hill from here... I spoke to a salesman and ask to come see the trailer I wanted. His only reply was "appointments only" ,like sorry am I wasting your time? With an open mind and understanding not all sales reps are the best I went on and tried to schedule an appointment with them, Sales guy: "ok I have a opening for tomorrow, but you would have to give a 25% deposit" and his only explanation was "these trailer are what everyone is looking for, they are selling fast" I'm no expert; however, I've never heard of any dealers or stores asking for a 25% deposit just to come see a product??? I hope this company follows their own business practices, and give 25% deposits to everything they have interest in buying!! *If the trailers are sitting in your inventory why ask me for a deposit just to make sure that's what I wanted? *Get better sales reps, stop acting like a Diamond in a goats a**. read more

Great staff! In and out in about an hour. My Salesman (Joseph Valverde )was not pushy or not did he try to talk me into a larger more expensive trailer, straight forward and easy to talk with and had answers. The place was busy but yet we still felt taken care of with water and casual conversation to pass the time. I witnessed the manager Brent offer up his lunch time and adjust his schedule to accommodate the customers. Great experience overall and highly recommend. Rob and Crystal read more

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Pulled the bait and switch on my family business. Was shown a dump trailer exactly what we needed. Agreed on a price first red flag was it took three times for the paper work to show the price that the salesman agreed on. Went to go pay for and pick up the trailer, the trailer they tried to give me was dented, rusted, and not what I even looked at. Walked over to the trailer I was shown the day before and asked why isn't the one I was shown (by the same salesman) not the one I would be buying. Claimed ignorance and he just had the wrong information. About 99% sure he was completely aware of what he was doing because as soon as we called him out on it hurried us to leave so the customer at the desk also buying a trailer wouldn't hear us. Shop else where people read more

Placed a $250 deposit for a trailer. Returned with a check for purchase but the trailer did not pass the pre-delivery inspection (defective door and some other quality control issues) Their solution was to add some weather stripping and hope it didn't get worse. That was unacceptable, so we did not purchase the trailer. We were told they had another one similar coming in we could have. Later informed that trailer was not available either. They have been unable to find us the trailer size we need. We were told if we did not buy the trailer that failed the PDI we would forfeit our deposit, even after they told us they would get us another one. After weeks of them trying to find one, the salesman has told us his "Regional Manager" refuses to refund it. DO NOT give them a deposit! Once they have it, it appears they will keep it regardless of the circumstances. read more

TrailerPlus are honest trustworthy people,I love their product,great trailers,and if you ever need parts,they're always there for you. Go team lakeside!!!!! read more

On 4/1/22 we worked with Guillermo to purchase 2 enclosed trailers, a 16' and a 10'. He was knowledgeable and very pleasant to deal with. He took the time to explain the different qualities of the various models and did not pressure us in any way. I had searched several dealers previously only to discover that all of them had limited stock on hand, if any. This location had a large selection of all sizes and types. The entire staff did an excellent job of making this a wonderful experience. read more

I drove about 30 miles with cash in my purse and a trailer hitch on my truck, ready to purchase an enclosed trailer. I was greeted right away by a personable & knowledgable sales person who asked great questions. He then explained he had two customers ahead of me and invited me to check out the enclosed trailers on the lot. Sales guy said my budget was realistic and I was excited to make a purchase and leave with my new trailer. I kicked every trailer tire on the lot during the next hour. Sales guy was still with another customer so I just wandered around in circles. A couple times sales guy yelled out to me letting me know he would be with me soon. He was clearly busy and I assumed he was there alone. Besides, I liked him and he knew what I wanted to buy. After another half hour I went to my truck to make a phone call. Eureka! Finally sales guy walked up to my car (I was still on the phone) and apologized for the wait. "Yay!" I thought. It was finally my turn. Then, to my utter disbelief, he said he had to go to lunch. What???!!!!!???? He went on to tell me that his manager, Jason, was inside the office and I was welcome to go inside the building to tell him what I was looking for. What???!!!??? So the entire time I was waiting and wandering around the lot there was someone else who could have closed the deal with me? Why didn't HE come out to assist me? Why didn't he come out to assist the sales guy? Did he even know I was there! Why didn't my sales person suggest I go into the office sooner? And why did I have to explain one more time what I wanted to buy? I hope the answer isn't that I was not taken seriously because I was a woman. Regardless, I left empty handed after an hour and a half of wandering and waiting for help. I felt extremely frustrated that I wasted my time and perplexed by the entire sales experience. I purposely went on a Tuesday early afternoon so the place wouldn't be swarming with customers. I wish the place was swarming with staff who wanted to trade $5,000 for a trailer. If it was so difficult to buy a trailer at this place I can only imagine the service I would get if there was a problem with my purchase. read more

Sorry to say that I had a pretty bad experience with this trailer company. They seem like a bunch of nice enough guys but it takes more than friendly people to run a business. Brought my trailer in for service. Work was supposed to take a day. End of the day work wasn't done. Gave them another chance and brought my trailer back. They asked if I can leave it so I did. Came back the next day, work wasn't done again. The manger guy told me the person that was supposed to be doing the work hurt his foot so he had to go home early and could't work on my trailer. Then the guy that supposedly hurt his foot tells me his daughter had a fall and they had to take her to the emergency room and that was why he didn't do the work. Then I pointed out that I caught them in a lie and was STILL willing to give them the benefit of the doubt. All in all, it took 2 weeks and 4 trips with 2 drop offs to fix a problem that was quoted at a half a day to do. I will NOT be returning to Trailers Plus. Note to owner....FIRE YOUR STAFF THEY ARE HURTING YOUR BUSINESS!!!! read more

Bought my trailer late last year (September/Octoberish), and they lost the DMV paperwork. After 3 months of not getting my plates, I called and they told me stuff got lost and they need me to come back in to fill out my forms again. Three months later, no plates. I called over and over. They kept telling me that their guy is at the DMV now getting them (this happened multiple times). After weeks of nothing, they called and said they lost the paperwork and need to mail me forms to fill out. I filled them out and still nothing. This has been incredibly infuriating and I will never buy from them again. I've been wanting to sell my trailer for months but can't because they won't get me any paperwork. I'll update this if there's any change. I've bought three new vehicles this year from various dealers and the plates came in a matter of a few weeks so this is pretty problematic. read more

Tried to buy a trailer with cash.... but couldn't get an "appointment" to buy. Should probably schedule well in advance if you're serious. You would think they would accommodate a cash buyer. Bought a trailer at another dealer the same day - walk in. Ridiculous read more

I came to trailers plus lakeside with a budget much like everyone else. Once I got there I was like a kid in a candy store. I would recommend you go to a place like this with the same metality of buying a car. You will see one trailer with all the bells and whistles and believe me, it will keep you wanting to add add add, I came here with a 5k budget and ended up spending around 7k after seeing all the options I wanted to add. I am very happy with my purchase and the team at trailers plus were very accommodating. Their tech is also very helpful and will make sure you leave understanding everything about the trailer you purchased. I recommend these guys to anyone looking to purchase a trailer. Also on a side note, your not buying a 30k luxury trailer here so don't expect your 5k-7k trailer to be the most perfect thing in the world. Happy hunting! read more

I'm a total trailer rookie. I knew I needed a trailer for my business but I didn't even know where to start. I had so many questions and concerns and Brian was beyond patient and helpful throughout my entire trailer buying experience. I can't say enough good things about Brian and trailers plus. They have a great trailer selection and parts and accessories in stock to make the trailer fit my needs. I highly recommend! read more

I arrived right as they were closing and they were nice enough to open back up and let be purchase a trailer. Even though I showed up as they were closing, they did not rush me out the door. They still took their time, cleaned the trailer up, & made sure itwas in good running condition. They even made the paperwork smooth and quick. I definitely recommend this place! read more

TrailersPlus - Lakeside - Ready to go! - Trailer Dealers Near Me - Lakeside, California

I was looking for a small cargo trailer to tow behind my motor home. I had done considerable research and felt that I was not taken very seriously in some places so I feel that I was very lucky to find TrailersPlus Lakeside. When I arrived at the Lakeside store, I was greeted by a very nice young man who knew just what I wanted. He spent time with me showing me what they had available and helping me choose the size I needed. I told Brent exactly what I wanted in the trailer, (tiedowns, spare tire, etc) and made an appointment to bring in the motor home. They were kind enough to come in early on the day I picked up the trailer as we planned on leaving on a trip that day. Everyone was very professional and helpful. I certainly recommend this store to anyone looking for great customer service and fair prices. Thanks TrailersPlus Lakeside!! read more

Yes another one star. I bought a trailer from them. Was ok. But to contact them for anything is like calling the President of the U.S. on the phone. A very nice corporate message with no one ever answering the phone. On hold for long time and then sent to voice mail where they never return calls. If you expect any service at all or to ever talk to anyone this is not the place to buy a trailer. I wish a few more competitors would come to the areas because it would put them immediate out of business. Unless you are desperate GO SOMEWHERE else. They claim to be helpful but its a joke. Not bad service, but NO service. Instead of calling them to find out information to attempt to repair and maintain my trailer I will just go to every social media platform to make sure no one does business with them. It better worth my time to help others here rather than try to call them for help. It takes much less time and effort. I will just go to another company for maintenance and repair. I don't think this is a local issue or manager its a company philosophy , training, and mission. How they are still in business is almost shocking. If they were giving trailers away at half price I would still go elsewhere. It is that bad!!!Do not buy anything from them. Trust me and all the other one star reviews. No fake apology necessary from someone getting paid to apologize. Instead answer the phone and help customers. read more

Just purchased our 2nd trailer from here...couldn't be happier, everything went smoothly and professionally. Have also bought accessories and replacement parts in the past and they were extremely helpful in identifying and locating exactly what I needed. Is and will continue to be the first place I go to when needing a trailer or anything trailer related. Alex did a great job installing a bunch of e-track and other accessories...his attention to the little details and thought process when faced with having to make on the fly decisions is appreciated and resulted in a clean/functional installation. Thanks Brian, Russ, and Alex! read more

We purchased a trailer from this store back in January. Brent was there at the time and sold us a 14,000 GVWR trailer and assured us that as long as we do not tow over 10,000 lbs we would be fine with our Class C license. We purchased the trailer and towed it away. This week we were pulled over by the CHP and discovered that they never registered the trailer (we only had a temp) and that we are not allowed to tow this size trailer without a Class A license. So the trailer was impounded, we had to quickly register it with the DMV, clear it with CHP and get it towed back to our office where it now sits. TP confirmed that they never registered it and offered to derate the trailer so that we can drive it with a Class C license. I called the CHP to confirm that they could do that and was told NO, that it is illegal. TP would have to actually return the trailer to the manufacture and have the braking system and chassis redone. According to TP "They do this all the time" REALLY??!! Well the CHP was very interested in that. I have requested my registration be completed and my impound fees of $650 dollars be reimbursed to me and have been told by TP that they are not liable for that. I am writing this review to warn others, do NOT let them derate your trailer. It is not legal and you will be in trouble with the CHP if ever pulled over. It seems as though Brent did what he had to do in order to sell us a trailer for $2K more than a trailer we could legally tow. Brent and his entire staff have been fired according to TP "due to these types of things" but TP still does not feel liable. WOW!! read more

"Would not buy another one they fixed it 3 times and it still leaks... so I don't let friends buy Trailer Plus trailers.. they wanted me to drive it up to LA to have them fix it up there I said why don't you put it on a trailer and take it up there they said we don't do that and said well loan me trailer while you fix mine we don't do that after the third time and the weeks they had it. I said give me any new trailer or give me my money back ...we don't do that either.. customer supposed to do?" read more

TrailersPlus - Lakeside - Trailer Dealers Near Me - Lakeside, California

Another 1 Star review, After getting a quote I wanted to purchase a unit. YOU have to call first before going...The call center is a joke, 2 calls did not even ring, 2 calls dropped, once I was cut off. So I drove to Lakeside to pickup the trailer. The place is as large as a football field, you do not need to get within 20 feet of anyone to conduct business (and it is deserted, not a sole in sight), yet I was refused entry to buy a trailer because I had no appointment so they wanted me to wait 2 hours on site for an appointment. The guy in the lot left me hanging and went to lunch, he is just an hourly employee with no vested interest to sell a trailer, can't blame him, same with the lady at the call center, she could care less as well. Whoever is running this operation is a poor businessperson or completely out of control anal about procedure. Its ok I purchased at another place, as a long term resident of SD I plan to make sure nobody I know goes to this place. read more

Jeff and Brian were great! They were professional and they put us in the trailer that was perfect for us. We came in looking at the patriot and left with a 5x8 load runner single axle. We were very impressed with the quality of the trailer and the financing was very reasonable. The entire experience was smooth and we felt very comfortable with our choice after Jeff/Brian explained the differences between the models. I can appreciate people who do their job well and right now I appreciate your staff. Thank you! read more

This place is Awful!! DO NOT BUY FROM THEM! Called on Friday to figure out total price. was told I would get a 100 discount for paying cash. Sat afternoon drove an hour, showed up to buy. Utility trailers actually don't look that well built. but oh well I need one. Went in to pay and they give me the new price $100 more than quoted on the phone!! I say this and they oh yea this is the best we can do. WTF!? why did you tell me on the phone you would give me $100 discount for cash if you cant do it?? SO i left without trailer. When i showed up there was a guy in there who was upset they were trying to charge him an extra $400 over the price they originally quoted!! Guess I wasn't the only one getting this "special" treatment. BE HONEST With CUSTOMERS! Very sneaky, shyster style business. I wish I read the other negative reviews before I went here!! Avoid this Place! read more

Jeff and Bill were super awesome! We drove all the way from Las Vegas to buy a 5"8 trailer and they stayed after hours to accommodate us. Both were extremely helpful and took their time explaining all the details. My husband & I were very happy with the excellent customer service and purchase! Thanks guys! If I could give more than 5 stars I would!! Definitely recommend this place! read more

I stopped by to see if they had used trailers just to buy for a one use move to TX. I didn't want to buy any of their trailers, but I let them know I was going to look elsewhere and no push back, all help, they actually gave my phone # to one of their customers(with my permission) that was having a trailer built by them, he was selling his old Trailer and I ended up buying it and using for my move. Great customer service was very glad I stopped by and check them out. read more

Second enclosed trailer purchase. These guys know their stuff and build a quality product. Could do with an upgrade on their business software but the team in house do a great job. Well done Jeff, keep up the high standard. read more

Brian started with a good review of what was available. My concept of size changed when he gave me a tape measure, 5X8 NOT! He hooked me up, got an estimate, negotiated, happy deal. Brent great on the team, and Larry did the mod for my spare in record time. Great experience. North to Alaska with confidence in my load. read more

I was looking for a small cargo trailer. They had several in stock. The staff was very friendly and it was a good experience. Very happy with my new trailer. read more

Poor customer service. Went in to buy a trailer after researching what I needed and they were more interested in rushing me out and closing their gate so they could all go to lunch together for an hour. I was told I would get a phone call back when they returned and did not. Obviously not interested in selling a trailer. What a complete and total joke. read more

I bought my trailer 5 years ago. I had a left turn signal not working. I talked with Russ and brought it in for service. He found a loose wire and did not charge me. They even sprayed painted some rust spots, inflated my tires to the proper pressure, greased my wheel bearing and inspected the whole trailer. Oh and did I tell you they did not charge me. I 100% recommend buying a trailer from them because there service is A+. read more

Bryan and the manager were very informative and patient with me since this was the first time buying a trailer. I thought for sure they would get tired of all of my questions I had but they had no issues and were very patient. We went from one trailer to the next trailer. They helped me trouble shoot my concerns. I have since recommended Trailers Plus to a couple of my friends. These guys are great. If I ever need another trailer, I will definitely come back out here. read more

Horrible customer service, and horrible product! I would highly discourage you from even wasting your time here. Had a trailer we bought new and right off the bat realized to landing gear (leg) was way too low even fully retracted. They argued it wasn't and sure enough not even a month later ripped it off and bent leg bracket. Took it in for warranty and have had it over 2 weeks for maybe a 30 min repair. Called them multiple times, left them messages and still no call back. Horrible!! read more