I recently called to have my furnace maintenance done and when I went downstairs to show him the…read morefurnace, I discovered a pipe had burst overnight. Onofreo's maintenance man immediately did everything necessary to stop the leak, as well as found and repaired the problem. Even though they are more expensive than other companies I've had in the past when it comes to things like this, they can't be beat. He was even nice enough to tell me how to remedy the problem so that it won't happen again and willing to come back to work with the contractor for the repair.

I've given this company so many chances to solve the issues created by their heat pump install…read more The last issue is that our heat pump whistles day and night with a loud popping outside... all the time! It's a high pitched squeal. We've had Onofreo out maybe 10 times and each technician has had a different diagnosis and /or solution. Sometimes they contradict one another entirely. Onofreo just keeps coming back, making tweaks, reversing and re-reversing solutions. My only assumption is that the system has faulty parts or was installed incorrectly. It's been terrible and the ordeal has lasted for 8 months now after installation.

I dealt with a salesman and agreed on a $5,000 price for a gas furnace installation. Later that…read moresame day, he told me he wasn't sure he could even get the furnace because he didn't have anyone to pick it up, so it was reasonable to believe the job was not moving forward. When I followed up in person after a brief family emergency, the price was increased by $250, with the claim that technicians were waiting--something that was never communicated at any point. When I referenced his earlier statement about not being able to get the unit, he said he "didn't care what he said." Raising the price after the fact and dismissing prior statements shows poor communication and a lack of professionalism, so I chose not to proceed.

We exclusively used and recommend Ralph Mann & Sons for our HVAC heating needs, but we recently…read morehad an issue after more than 15 loyal years of service with them. They decided they did not want to fix my problem even though we have an active contract with them. They did not care that it is winter (February) and are system was not working

We are very pleased with the service with Brian, as he kept us informed, I'd professional and…read moreknowledgeable. Repaired and happy with the entire process.

Today, I got a text from one of my tenants that the central AC wasn't working, so I called…read moreGiordano's (on one of the HOTTEST days of the year so far), and I KNEW they were flooded with emergency calls. I left messages for Bryon and the main mailbox around noon. They got back to me, and told me that by 2:00 someone could be at the property. I was very impressed. Within a fairly short span of time, it was fixed for under $200. Tell me where you can get THAT quick a response and repair that fast for a couple of hundred!! These folks are great. I'm a landlord, and have dealt with quite a few "HVAC" contractors and companies, most of whom were ripoff artists. I cannot tell you how many times I had to have things redone, after going the cheapest route. They are the real deal. They have done very quick emergency repairs for both myself and my tenants- as well as installing complete system(s) in my home. Nobody is perfect, and I dislike the tone of the ONE negative review (I think there was a communication issue there- I've never had a problem), so I would ignore that bad review. The person sounds simply like a jerk. [UPDATE: I checked that jerk's "review history", and it was almost all Negative-Nancy-Land. So, ignore the bitter schmuck, please] If there were any issues, Giordano's addressed them quickly, and the pricing has always, in my opinion, been fair. They are not the cheapest- but when I went with the cheapest bids, there was ALWAYS a problem, or some stupid drama. These folks are pros, they know what they are doing. They charge fair, they fix any problems. And, they're really nice people. I give them my highest recommendation. [UPDATE: Recently had a small issue with my lower level AC condensation pump, Dave came out and repaired it quickly, and even replaced the air filter for me. Not only is he a really nice fellow, he wore a mask and was very respectful about distancing, etc. Add another star to the review please]

I had a big job and a deadline, although not everything ran smoothly, Hyper Fusion was right there…read moredoing what the needed to and answering all of my questions. These guys are men of honesty and integrity. I am very happy with their work and service. I highly recommend Hyper Fusion.

To begin I'd like to apologize by the length of this review. We had two units installed inside of…read moreour home and one main unit installed outside of our home. To give a better picture on why I am really disappointed to write a not so great review I thought I'd give a little more detail. Towards the beginning of September we confirmed the date of November 20th to have our systems installed. Thursday, November 19th I contacted the secretary because no one gave us any information on when to expect work to begin the next day (Friday, Nov. 20th). Glad I did that because, the response was that they would not be starting work until that Monday November 23rd. So we accepted that response, but wondered why we had to contact them to receive that information. I took Friday, November 20th as well as Monday, November 23rd off of work to have this done in the home. That's because we were told that the installation would take 1-2 days to be completed. Monday, work started at 10:30, and I noticed that it wasn't moving smoothly. They ended work at 3 and it was nowhere near completed. I was told that they would be back Tuesday, November 24th to finish up, I didn't think twice I was just happy that it was moving forward to be completed so I didn't go to work on Tuesday... But no one ever came to finish up on Tuesday. Around 11:00 AM I tried contacting their boss and no response, so I tried to contact the secretary after that and she found out that the crew that was working on the installation called out of work. (So if I didn't call, no one was going to contact us?) Then it was explained to me that they would be there 8:00 AM Wednesday, November 25th. I refused to take Wednesday off of work again. My wife stayed home this time, and the boss said that he'll make everything right by coming in early to finish all work needed to be done in the house, they would be completed in the house by 10:00 AM, and complete everything else outside by afternoon. I came home at 3:00 PM and there were two workers outside. After asking them a few questions to get a rough estimate on completion of the work. I was not confident that the work would be done by end of day. Within an hour the boss was at the door asking to come inside to complete the work inside. (10:00 AM work was supposed to be completed in the house) All work was completed at 7:30 PM, inside and out, onWednesday, November 25th. A two day job took four days. But, it is not completed. We are still missing covers to the wiring on the outside of the house. (I understand that is more than likely from the Pandemic with material being difficult to get all over the place) Through all of this the Boss, Matthew Williams, and his secretary Daysi, have been very polite and respectful. Everytime I did speak to them I calmed down and felt comfortable. It's the work that really stressed my family out. When it came to work getting done, we didn't feel confident in the workers that were in and out of our home. I must admit that when the Boss Matthew Williams did come to the job things got done, not in a timely manner but it did get done. Thursday, November 26th we noticed a large bag of tools left outside, in the rain. So I took the bag in, knowing how expensive tools are, and so I text Matthew to let him know right away we have his bag of tools safe. No response from him, on Friday, November 27th I was awaken to someone banging on my door. I ran to the door not knowing who it was so they wouldn't do that again because I have a one year old sleeping. To find a worker requesting the bag of tools. This was from beginning to end full of unprofessional ways of handling a job and a customer. Hire them at your own risk.

Very honest and professional. Representative came and…read moreevaluated the situation, made The proper recommendations and left. I will call when is optimal time to do the work

I had scheduled an appointment for Tuesday, May 19th at 5:00pm to have my AC checked and nobody…read moreshowed up. I left a message and no one returned my phone call. I am not happy with the way I was treated by this company.

I recently had a baby and after spending a few days in the hospital I came home on a Sunday to a…read morenon working furnace, in the middle of January non the less. I quickly realized I'd run out of oil and that caused my furnace to malfunction. I called Shelton Oil and had oil within the hour. Unfortunately, that didn't get the furnace working and they send a repair man within 20 minutes. The service was exceptional. But, that's not all m, a few days later I get a call from Rob, he had received a donation from a costumer and he credited that donation to my account. He figured I'd need it as a new mom. Rob has no idea what that meant to me, not only was I a new mom, I'm a single mom who has had to stretch every dollar while on maternity leave in order to provide for my kids. He blessed me immensely and I'll be forever grateful. Not only do I recommend them for their outstanding service but also for their kind hearts.

Great family business and great service! Whenever I've had an issue with my service or my heat…read morewasn't working properly, they are so quick to get back to me and send someone out ASAP. They are all extremely nice and have been wonderful during all this COVID stuff when I needed to delay a payment or two. Deliveries are always on time and I never have to worry about when my oil is coming!

Misrepresented same day service. I called Superior Comfort and Air Conditioning to obtain service…read morefor my Air conditioning and was misled by a promise to perform service the same day. Later I was told that they would not perform the service until five days later. When I asked about the change they denied knowing about my initial call. In reliance upon their same day promised service I had cancelled another service.

Our air conditioner broke during the recent heat wave. Superior Comfort came out the same day,…read morequickly diagnosed and fixed the problem. Their rates were much better than other quotes I received. The repairmen were friendly, polite, and proficient! We will definitely use them for all our HVAC needs!

DO NOT EVER USE THIS COMPANY!!! Our heat and hot water…read morestopped working and I booked an appointment with Aire Serv through Handy via an alert from our Google Nest thermostats. The first Aire Serv HVAC tech that came said that the water pressure sensor in our water heater was broken and needed to be replaced. He gave us a rough VERBAL ONLY estimate of $2500 to have it replaced and gave us no guarantee about when they would be able to do it. Just said that it was based on the manufacturer. However, the HVAC tech recommended a water heater tech from Aire Serv to come take a look as well, as he would have a clearer assessment & estimate. The water heater tech looked at the water heater and said that our unit was from 2011 and over 10 years old (it's not, it was built in 2017 which can easily be seen on the inside of the unit). He came to the conclusion that the entire unit needed to be replaced, along with some other pipes that needed replacing. He went on to tell us a few estimate options that ranged from $11,000-$13,000. Yes that's THOUSANDS. When we asked to see a quote with full itemization, including the cost to us of every part needed and cost of labor, they refused to provide us with it claiming that if they give the cost of each item, it gets too messy. He also claimed that we had to decide and book on the spot, not giving us any time to think or talk about it. We made the smart decision to forego making an appointment to instead find other opinions, realizing that this estimate was an astronomical price. When the tech left, he said he would email the estimates shortly. Several hours later, we still had not received the estimates. I called the office to get an update on when we would receive the estimates and I was told the tech was still on jobs and wouldn't get it out until tonight or tomorrow. When I said that I wanted the estimates so that we could seek second opinions, all of a sudden the company apparently is able to price match lower prices. We finally received an email with the estimates at 8 pm and once again, all three estimates (based on different priced water heaters) only had a total cost. There was no cost of labor, no cost of parts, no tax, nothing. Simply one total number which gives zero information to the customer about what you are actually paying THIRTEEN THOUSAND DOLLARS for. The next day, we got a different company to come look at our water heater. Their tech said our unit was DEFINITELY less than 10 years old, it DID NOT need to be replaced, and he was able to get the new water pressure sensor within 5 minutes. He did all of this for $300. JUST THREE HUNDED DOLLARS. He said besides the water pressure sensor, there was nothing wrong with the unit itself. This tech was also appalled at the way these bigger companies try to take advantage of people. I would never ever recommend using Aire Serv to anyone. They only care about their bottom line and do not care at all about their customers as human beings. It's absolutely appalling and disgusting the way that this company misrepresents their costs by refusing to be transparent and itemize their estimates. Please do not ever use this company. They all should be ashamed of themselves for treating fellow humans this way. (The photo shows the estimates we were sent. I have only cropped out my own personal information. There is no itemization or list of costs, just one astronomical total cost.)

Rude and unprofessional. Used through American home shield. Just awful. Do not recommend.read more

I am pleased to recommend this company. Our furnace was…read morereplaced about 9 years ago. We received a professional visit and estimate. Installation was well done. We also get seasonal inspections. Warranty service was required to replace the inducer motor - this was done quickly. Subsequent minor maintenance has also been well done. The staff really know their furnaces. I also decided to install a smart internet thermostat that their lead tech had never seen and he worked with me to get it set up and running.

Quick install. Professional and friendly. The men did a fantastic job installing our AC.read more