Fay Purser exceeded all my expectations as a real estate agent, and she is wonderful person. I highly recommend working with her.
My previous exposure to real estate agents left me very dissatisfied and distrustful of the industry. Nonetheless, a neighbor highly recommended Fay Purser, and actually visited me again to provide me with Ms. Purser's contact information.
This stood out to me about Ms. Purser, that she came highly and heavily recommended via word of mouth. This is a good sign, she focuses heavily on the quality of her work, which then leads to solid, word-of-mouth recommendations. In fact, I think you're more likely to come across her via word-of-mouth, rather than a marketing campaign, which makes her a true hidden treasure.
Immediately, my wife and I found Ms. Purser to be a consummate and dedicated professional, and here is why....
TEACHER - She took the time to educate my wife and I at every step of the process, from the very beginning...acronyms, industry jargon, next steps, etc.
GUIDE - Ms. Purser was very reflexive in helping us select and visit a set of properties. She didn't steer us towards or away from properties or neighborhoods. Instead, she asked us what we liked, and helped us plan a weekend trip to visit the properties we were interested in. She walked with us and listened to what we we liked and didn't like, and helped us narrow down our favorite properties.
ETHICAL - She prepared us to navigate the culture of the housing market, and was also very ethical and honest along the way - making sure to explain that she made certain choices in order to uphold ethical standards. She is also a class act with high emotional intelligence; she dealt with some very disagreeable personalities with grace and managed to gain their support.
EXPERIENCED - During the bidding process, she was very vigilante and helped us to stay calm as we bid and negotiated in a very competitive seller's market. I really came to appreciate her judgement, wisdom, and patience during this phase (bidding can easily escalate and people can make mistakes as their judgement is clouded by excitement).
ADVOCATE - Perhaps most important in our particular case, Fay advocated heavily for us during a very difficult and complicated closing process. This was due to unforeseen complications on our end as buyers, but she leveraged all of her resources to advocate for us, even in moments when we thought we hit dead-ends. In fact, she was so dedicated in advocating for us, that I joke and say that she championed and practically carried us through a very unique and demanding situation. Words don't do it justice, this was a crazy roller-coaster ride for my wife and I, and she helped get through all of it.
ATTENTIVE - Finally, I know she indeed had other clients (I saw her name listed as the seller's agent at a property near our new home). However, my wife and I felt like we were always her top-priority because she was always very responsive to our questions and concerns.
As a result of all her fine qualities, Ms. Purser genuinely impressed me as a professional an caring person. I did not think we would find someone with this level of integrity in this industry. As a result, I would and will recommend her HIGHLY to my family, friends, and coworkers.
I will say this, I also highly recommend that you work with HER lenders first (then start shopping for homes) to expedite and simplify the process. My wife and I experienced a very unique and demanding situation because we started with another lender, which ultimately backfired on us. Fay was able to help us through situation. Nonetheless, I now know that if I started with her lenders before hand, we wouldn't have experienced such a difficult process. As such, I really recommend you work with her lenders to get pre-approved first, then start house-hunting. She is so ethical that I think she might not mention her lenders if you have others in line, but I really, really recommend that you work with hers. read more