Brett Reighard came to our home this morning and made a very convincing sales presentation. We…read moreespecially liked the way he addressed our concerns and covered all aspects of a major purchase. Mr. Reighard sold us on the quality and beauty of the door we were considering and although I had not planned to make a purchase today we did buy the Pella door. We are replacing a Pella door that has seen 30 years of hard use. The price was almost half of what I was quoted by a major competitor we think it's an outstanding value.

I am not a person who normally complains a lot, but our experience with Pella was infuriating…read more They sold us 5 new windows and aluminum wrap on those and 3 existing windows. The installers were nice, but they did an incredibly shoddy job on the wrap, with pieces buckling and hanging long past the edges and/or partially split. Each of the 8 wraps had issues, many had multiple issues, and some were large enough that you could see it from a significant distance. We pointed it out to the sub and they tried to claim it was supposed to be like that and would let the water run off, which even if it was true wouldn't make sense since they had a couple that didn't stick out on one side! We are getting our siding done and the measurer for that project happened to come the next day and confirmed it was poorly done and would prevent them from installing the new J channels flush to the windows. The person I spoke to at Pella later and the person the subcontract managing the install both saw pictures and at least acknowledged it was badly done. The Pella measurer did a lead test and told me it was negative. I thought that was surprising since our house was built in 1941, and told him so, but figured it was possible. When the sub came to do the install they had a positive test and said they would do lead safe practices, but that didn't happen - they did nothing to contain the risk of dust entering the inside of our house - no plastic, but they later lied and claimed they did to Pella. They even told Pella that they put up a lead hazard sign, which is also a total lie and was easy enough for us to get confirmation from our neighbors, other contractors doing separate work on our house, and my own eyes, as I was present for some of the work. The measurer also did a poor job as they had to add stops on some of the windows to plug the gaps in the difference in the size from the order. Pella originally sold us new basement windows only for the measurer to come out later and say the salesperson never should have sold us them and installation wasn't possible. So we had to redo that contract and find a new company to do the basement windows. We went with Pella, knowing we were paying more than we would with other contractors who even install Pella windows themselves, because we expected quality service. I got a call from the person whom Pella subcontracts managing the install and she was nice but wanted to have the same subcontractor come out to redo the work. I was hesitant given the initial shoddy quality but agreed. I asked about the lead and she explained that wasn't her area but said she would have a manager at Pella call me (I guess they weren't going to?). I got a call from Mike Nelson at Pella, who never apologized and just said they would make it right by having the people come out to redo it. When I asked about the lead he said the installers indicated they followed lead safe practices, including putting up plastic and a lead hazard sign. At that point I got upset because I knew it was a bold faced lie. I just want my money back on the wraps and get someone else to do the work because I do not trust those subcontractors. Supposedly I will hear back by the end of the next business day from someone else about refunds (I was told I was not allowed to have their number myself) but my experience so far indicates Pella will refuse to take responsibility.

We had three service doors replaced in our garage and house by All Season Windows and could not ask…read morefor any better experience than we had, It started from the estimate by Matt who is a really great, honest young man to the installation by Cam and Trevor. The guys were very professional, great at their job and a joy to be around. I am also glad I spent a little extra and got vinyl casings. This business comes highly recommended by us.

Scheduled an appointment with Cameron to come out and take a look at our exterior door. One hour…read morelater, Cameron did call and say he was held up at another client. When he did come out, he was very apologetic, and nice to work with. That's why I rated it two stars.

Had the house updated with all new replacement windows. The crew made up of Dan, Ben, Steve,…read moreTristan, and Elijah came with a positive, professional, kind attitudes ready to complete the job with the highest quality. They worked around the poor weather and more importantly, communicated their plan. The job was done efficiently, cleaning the windows after the the install. Well done, guys!

Thanks so much to the folks at J&J on Vine! I couldn't find anyone to help me with jumping my car…read moreafter a doctor's appointment after asking several people, so not knowing what to do I went into J&J and embarrassingly asked for help, the lady at the counter was nice and listened, they sent an employee out to help me with my car...much appreciated! Y'all have no idea how much you helped today! If I need glass I'm there!

Very responsive. Great job and pleasant to work with. Highly recommend…read more Great value for the job

Quick response with professional advice and service! I will be using Kimball Handyman Service for…read morefuture projects.

** UPDATE 11.21.20…read more ** The owner took control of the situation near the end. He communicated with me directly multiple times to make sure I was taken care of and even came out to check the work on our windows himself and gave me updates on anything after the project was done. All in all the windows are wonderful and the owner did his best to make the situation right and I appreciated it greatly. The "House Special" windows are nice, just as the sales rep talked them up to be. Love them! The company on the other hand has some work to do. The customer service and communication were horrible for my project. I never knew who was coming or when they were coming to my home due to contractors being late or just not showing up at all for their appointment. As much as I would love to believe the owner cared about the situation I left conversations with him feeling belittled like it was all my fault their company could not get their business together and the owner's tone on the phone made me feel as though I was annoying him by complaining about the lack of customer satisfaction on our $35k project. Zero empathy from anyone I talked to. I have never been so dissapointed in a company and I use Comcast lol.

Well it took 3 months to finally complete and that's along time going back n forth across house to…read moretake showers. The Saving grace for your company was Scott the tile man ! He was great! He talked me down off the ledge and promised that they would make it right! Scott did a great job as the other guys did. But 3 months? Most homes nowadays can be built in that time! At the end of day came out great , however a bit false advertising on those vans!

I tried several handypersons first and had an appointment with one, when I saw on YELP this…read moreperson's (Dave) page and he's a brother Veteran so I had to call and see if they could come sooner, he could so I cancelled the other appointment and we'll see. His wife was very kind and so I will finalize the review once he comes to cut out some ceramic tile. I got the hourly rate, which is competitive. More Later (4/19/23), but I must admit to Dave that I'm a little nervous, because of some of the reviews - but, everyone deserves a chance, so I'll trust in my brother veteran. 04/25/2023 10:09 a.m. Late, no phone call, so I called: 'he's running late probably 10:30 10:40, before he gets there." Well a phone call would have been nice." Yep she said. Got a follow up call from his wife apologizing and updating me when he'll be here. 1030 hrs. 04/25/2023 1050 hrs well he finally made it. Nice guy, really enjoyed talking with him while he worked and he was very fair with the price. These folks are the Mom & Pop variety shop and have the ability to do the job I needed him for. I would recommend clear and concise discussions about what you need done and writing it down. Dave and his wife are trying real hard to bring good service at a reasonable fee. This group get's a 4 and I'll tell you, as I work with him more, his rating will reflect his service capabilities. BE SPECIFIC when quoting jobs with Dave and take good notes.

This company is extremely unprofessional. I contacted them about a repair and they were…read moreinterested. We had an agreed upon time (which I took time off work) and four minutes before they were suppose to arrive, I received a text message they would be two hours late. After waiting two and a half hours, I contacted them and was told an emergency job popped up. We agreed to reschedule. They didn't arrive for the second agreed upon time and after waiting fifteen minutes I contacted them and was told there were two jobs ahead of me and they would let me know the ETA. I never heard back from them. This company is not serious about their commitments. I am very disappointed I allowed myself to be taken advantage of more than once.

EXTREMELY high pressure sales promises you the world but don't follow through on those promises…read more They make you sign a contract the day they are there to guarantee the price. They promise you that after the project, they will come through your house and seal up leaks and "guarantee you'll see a 20% reduction in your utilities". When the sales guy came, they told me it would be about 10 weeks before they could get to the project. When they called to tell me when they had me scheduled for, it was 5 MONTHS out. Only when I complained and asked for my deposit back, did they find time to get in within the 10 weeks. Then today they showed up to "seal up the house". They just called to tell me that due to the age of house (the sales guy was AT THE HOUSE AND KNEW HOW OLD IT WAS WHEN HE MADE THESE PROMISES) they were only able to make a 3% reduction!! They cost A LOT more than others but I went with them ONLY because they promised to seal the house up which was basically worthless!!!! DON'T BE GULLIBLE AND GET SCREWED LIKE I DID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Yes, the bathroom is nice but NOT $10,000+ nice!!!!!!!!!!!!!!!!!!!!!!!!!!

I never realized how dishonest SIR HOME IMPROVEMENT was until I had a claim in 2026 over roof…read moredamage from an ice dam. I called in late December of 2025 and they sent two young men out to look. These boys knew nothing about roofing. They took some pictures of the leaking roof and moldy insulation. I waited for a reply from the company but none came for over two months! I began calling SIR in March but could not get anyone to deal with it or call back. They kept saying I had no warranty even though I have bha paper that indicated that I did and a contract that verified the same thing. SIR found the contract in their files--30 year warranty that covered labor costs. Eventually the head of the company, Frank Mumford, called and set up a meeting with me at my house to inspect the damage himself, but he always begged off and never came. In late March he called and offered to do the roof AT COST and replace the insulation for FREE. His bid on doing the roof was $5,800. By this time I had contacted a company recommended by my insurance agent--A FOR PROFIT BID was made at $3600, plus they would follow the specs of the insurance company! Needless to say, I had the recommended company do the work When it came to replacing the insulation, it took SIR 48 days to show up and they only did a partial job. There is much more that could be said, but I will leave it at that. Consumers, be sure to take multiple bids on all future jobs and research the company before you sign on. I give a one star rating to SIR HOME IMPROVEMENT. . .

Most professional company I've ever had the pleasure of doing business with. Work was of high…read morequality and the crew was hard working as well. All Service provided me with updates throughout the entire project. I was never left wondering or waiting for feedback. Work was completed sooner than expected. The job consisted of windows, siding, gutters and roofing. My house looks like a new construction from the outside. I'd recommend them to anyone.

Sooo happy with their service! Fast, professional, and courteous! You really cannot go wrong with…read moreAll Service! They do a great job from start to finish! Steve and Mitch are super responsive, and their work crews are amazing! I've been in the trades for many years and can honestly say this is one of the best companies I've ever seen! 100% recommend hiring them for your roofing/siding project!