Brett Reighard came to our home this morning and made a very convincing sales presentation. We…read moreespecially liked the way he addressed our concerns and covered all aspects of a major purchase. Mr. Reighard sold us on the quality and beauty of the door we were considering and although I had not planned to make a purchase today we did buy the Pella door. We are replacing a Pella door that has seen 30 years of hard use. The price was almost half of what I was quoted by a major competitor we think it's an outstanding value.

I am not a person who normally complains a lot, but our experience with Pella was infuriating…read more They sold us 5 new windows and aluminum wrap on those and 3 existing windows. The installers were nice, but they did an incredibly shoddy job on the wrap, with pieces buckling and hanging long past the edges and/or partially split. Each of the 8 wraps had issues, many had multiple issues, and some were large enough that you could see it from a significant distance. We pointed it out to the sub and they tried to claim it was supposed to be like that and would let the water run off, which even if it was true wouldn't make sense since they had a couple that didn't stick out on one side! We are getting our siding done and the measurer for that project happened to come the next day and confirmed it was poorly done and would prevent them from installing the new J channels flush to the windows. The person I spoke to at Pella later and the person the subcontract managing the install both saw pictures and at least acknowledged it was badly done. The Pella measurer did a lead test and told me it was negative. I thought that was surprising since our house was built in 1941, and told him so, but figured it was possible. When the sub came to do the install they had a positive test and said they would do lead safe practices, but that didn't happen - they did nothing to contain the risk of dust entering the inside of our house - no plastic, but they later lied and claimed they did to Pella. They even told Pella that they put up a lead hazard sign, which is also a total lie and was easy enough for us to get confirmation from our neighbors, other contractors doing separate work on our house, and my own eyes, as I was present for some of the work. The measurer also did a poor job as they had to add stops on some of the windows to plug the gaps in the difference in the size from the order. Pella originally sold us new basement windows only for the measurer to come out later and say the salesperson never should have sold us them and installation wasn't possible. So we had to redo that contract and find a new company to do the basement windows. We went with Pella, knowing we were paying more than we would with other contractors who even install Pella windows themselves, because we expected quality service. I got a call from the person whom Pella subcontracts managing the install and she was nice but wanted to have the same subcontractor come out to redo the work. I was hesitant given the initial shoddy quality but agreed. I asked about the lead and she explained that wasn't her area but said she would have a manager at Pella call me (I guess they weren't going to?). I got a call from Mike Nelson at Pella, who never apologized and just said they would make it right by having the people come out to redo it. When I asked about the lead he said the installers indicated they followed lead safe practices, including putting up plastic and a lead hazard sign. At that point I got upset because I knew it was a bold faced lie. I just want my money back on the wraps and get someone else to do the work because I do not trust those subcontractors. Supposedly I will hear back by the end of the next business day from someone else about refunds (I was told I was not allowed to have their number myself) but my experience so far indicates Pella will refuse to take responsibility.

All Season Windows in Portage are cheap windows for a reason people. After 6/7 years you will start…read morehaving problems with their windows. They lie about the quality of their windows.

All Season Windows (also affiliated/owned by Sheriff Goslin) Subcontracted with Mr Roof. Installed…read more2 windows side by side. Per conversation, windows were to be same size. Installed windows next to each other of different widths. States I agreed to this mess? Also, paid to have two front doors installed. Installer broke door knob and tried to piece 2 different parts together. Still broke. Matt invoicing for an unfinished job. **** Matt Kiella most definitely is part of your entity and a bully. I have rights to share my experience. That is what the comment section and the star ratings are for...now, in addition to the lies in Sherriff Goslins response, I am being threatened with a mechanics lein because I posted an unsatisfactory review and have called them on their subpar work and unethical lying behaviors. I have witnesses, including another company of licensed contractors who were here doing other work, who heard your team lead, Matt, repeatedly apologizing for breaking parts. Please also see additional photos. I think It is clear how they bully their customers. I will pay every penny in full when work is complete and parts your entity broke are replaced. It is clear from the other reviews I am not alone on how you handle things when questioned. Here are photos from the public to see for themselves

J & J tackled an odd repair for me: replace a broken dial glass on the panel meter on a vintage…read moremilitary surplus radio wattmeter. Not your typical architectural/interior job! I had it the next day. The wattmeter looks and works a treat in my amateur radio station. That saved a perfectly good instrument and saved me a fair bit of money. I admire the "can-do" attitude of the staff.

We needed a couple big mirrors cut down to size. Brought them into J & j, and they took the order…read moreand did the job within an hour! Great, friendly customer service, very reasonable prices! BBB would definitely use them again!

Very responsive. Great job and pleasant to work with. Highly recommend…read more Great value for the job

Quick Response. This was a large SubZero refrigerator/freezer unit removal and installation of a…read morenew model, not an easy job at all with many complications. They stuck with it and figured out how to get the job done all in a timely manner. I will definitely use them again.

We met Dominic at a home show in Okemos Michigan. We were impressed with his product, knowledge,…read moreand no pressure pitch. He scheduled and evaluated our bathroom needs . Very easy to work with. We got a quick and convenient scheduling time. Our SIR installation expert, Trevor M. was on time, friendly, and very knowledgeable. The finished product was exceptional! (bathtub and surround). Trevor explained the whole process step by step, answered my husband's many questions. We have many home improvement companies in our Lansing area. We are so pleased with SIR and will highly recommend this company for i's staff, service, high quality improvements.

We spent an hour and a half listening to a sales pitch. The salesman told us if we signed right now…read morehe would knock $2,000.00 off the price of a new shower. The reason they did this was to "Save time." If that were true they wouldn't spend an hour and a half trying to sell us the company.

This company is extremely unprofessional. I contacted them about a repair and they were…read moreinterested. We had an agreed upon time (which I took time off work) and four minutes before they were suppose to arrive, I received a text message they would be two hours late. After waiting two and a half hours, I contacted them and was told an emergency job popped up. We agreed to reschedule. They didn't arrive for the second agreed upon time and after waiting fifteen minutes I contacted them and was told there were two jobs ahead of me and they would let me know the ETA. I never heard back from them. This company is not serious about their commitments. I am very disappointed I allowed myself to be taken advantage of more than once.

I tried several handypersons first and had an appointment with one, when I saw on YELP this…read moreperson's (Dave) page and he's a brother Veteran so I had to call and see if they could come sooner, he could so I cancelled the other appointment and we'll see. His wife was very kind and so I will finalize the review once he comes to cut out some ceramic tile. I got the hourly rate, which is competitive. More Later (4/19/23), but I must admit to Dave that I'm a little nervous, because of some of the reviews - but, everyone deserves a chance, so I'll trust in my brother veteran. 04/25/2023 10:09 a.m. Late, no phone call, so I called: 'he's running late probably 10:30 10:40, before he gets there." Well a phone call would have been nice." Yep she said. Got a follow up call from his wife apologizing and updating me when he'll be here. 1030 hrs. 04/25/2023 1050 hrs well he finally made it. Nice guy, really enjoyed talking with him while he worked and he was very fair with the price. These folks are the Mom & Pop variety shop and have the ability to do the job I needed him for. I would recommend clear and concise discussions about what you need done and writing it down. Dave and his wife are trying real hard to bring good service at a reasonable fee. This group get's a 4 and I'll tell you, as I work with him more, his rating will reflect his service capabilities. BE SPECIFIC when quoting jobs with Dave and take good notes.

EXTREMELY high pressure sales promises you the world but don't follow through on those promises…read more They make you sign a contract the day they are there to guarantee the price. They promise you that after the project, they will come through your house and seal up leaks and "guarantee you'll see a 20% reduction in your utilities". When the sales guy came, they told me it would be about 10 weeks before they could get to the project. When they called to tell me when they had me scheduled for, it was 5 MONTHS out. Only when I complained and asked for my deposit back, did they find time to get in within the 10 weeks. Then today they showed up to "seal up the house". They just called to tell me that due to the age of house (the sales guy was AT THE HOUSE AND KNEW HOW OLD IT WAS WHEN HE MADE THESE PROMISES) they were only able to make a 3% reduction!! They cost A LOT more than others but I went with them ONLY because they promised to seal the house up which was basically worthless!!!! DON'T BE GULLIBLE AND GET SCREWED LIKE I DID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Yes, the bathroom is nice but NOT $10,000+ nice!!!!!!!!!!!!!!!!!!!!!!!!!!

Do the job right the first time. Stop overcharging for crap service and supply. Stop making false…read morepromises to customers.

Steve, Mitch and team were great! very satisfied with their work, communication and quality. We…read morewould highly recommend and look forward to working with them on future projects!! Great job!

We recently had our home and several other buildings re-roofed by All Service. From beginning to…read moreend we could not be more pleased with our experience. The owner and office staff were very responsive to our questions and concerns and their quote was very competitive...it was a plus that they work with the Michigan Saves program. We are very pleased with the final product. We love our new roof! The workers were very careful and respectful of our property and did an awesome job of clean-up.