I have had largely positive experiences with staff and care at this office. They even worked with…read moreus when I needed tests while uninsured. The doctors and staff are compassionate, knowledgeable and attentive. Took one star because I have had to check my own test results on my patient portal because no one called with results to a positive outcome. Recent experiences lead me to believe that was not the usual experience.

I've been a patient for over 15 years and on Wednesday September 16, I was seen by the NP Sherita…read moreCrawford. She was RUDE and very UNPROFESSIONAL!!! The nurse and the receptionist were great. I was told that my visit was a WASTED VISIT, but you are going to bill me for that wasted visit. The next time I need to be seen I would rather be seen by my doctor. I wish Dr. Akins was still on staff..

They are usually very good at being on time, at least at the Collierville location. The Germantown…read morelocation is terrible about waiting times. The appointment times are just a suggestion for the doctors, not the patients who are held to a time frame. I was there at the Collierville location and waited for 30 minutes in a small waiting room with at least 1 person coughing. There were about 6 people ahead of me and I had a 9:45 appointment. I rescheduled after waiting 30 minutes. Unacceptable today. Giving it another chance next month before I move on to another doctors office. After this next appointment, I may be revising stars up or down. I scheduled the first appointment for the day. Live and learn.

My husband had been a patient at Stern since November of 2025 being referred for atrial flutter…read more Scheduling is a nightmare and wait times to see the doctor are horrible with no consideration for the patient's time. After going back and forth for 7 months, I had him change cardiology groups. The new group has, in one month: 1) taken him off of the Digoxin on first visit (he feels so much better, not tired, drowsy or suffering mental fog); 2) performed the cardioversion, and 3) scheduled him for the cardio ablation July 17th. This group has managed to totally complete his treatment in one month's time. He had been "treating" with Stern since November of 2025 with no treatments other than drugs and tests. We are very disappointed in our experience with Stern. Scheduling was a nightmare. It felt like my husband was "just a number" in a long, drawn-out process to milk the insurance company.

Knowledgeable staff and they are concerned about each individual. Dr. Nelson is a very friendly…read moreand personable man.

This is probably one of the worst run offices I have every experienced. The first time I made an…read moreappt I arrived on time having scheduled everything over the phone and been told I would need to be there all day. They told me I would have to come back because they had no record of my scheduling anything beyond a visit. I was furious because I cleared my day. They SNARKILY said they would listen to the call to see when the confusion came from. Great. I received a very contrite phone call shortly after explaining they listened to the call and found my paperwork in someone else file. I gave the second chance and things went OK. I scheduled my followup. Before the followup I had my Dr send over the results of my most recent EKG and blood work to streamline the process. I called their office and confirmed they received it. When I arrived they had no records. They also had the wrong insurance information on the form after I stood at the counter reviewing this information with them. You just know they were going to bill the wrong one and act surprised. Please save your heart and do not go here. It will cost you too much time and energy sorting out their job for them. Remember, you have a choice of physicians, don't tolerate poorly run offices or rude Drs.

Love Dr. Shala! He's an awesome cardiologist with great bed side manner! He takes absolute…read morepride in taking care of his patients. Always puts them first! Also great to work for!

Friendly staff but the equipment for mobile heart monitors is bulky and outdated. I wish they'd…read moreupdate to something smaller. The one they gave me is constantly falling out the pouch and is always in my way. It isn't comfortable to wear either and I have to remove the horrible fanny pack portion to buckle up in my car. They didn't explain what the images on my cardiogram meant either, and I wish they did.

If you care about your loved one's heart health, I strongly recommend you getting a second opinion…read moreoutside of Stern Cardiovascular! After installing a pacemaker in Feb 2024 there were 0 checks of the device until my loved one had a cardiac event landing them under the care of another cardioteam in December 2025. Over 18 months with no concern for my loved one. Then, a cardiac event happened, a new team takes over and now all a sudden the Stern billing began monthly. The most infuriating part is they continued to bill even after confirming and communicating that we switched providers. The only communication for the "device check" was a bill. No future appointments in sight, and with a communication of another provider. Do better Stern and Dr Chui team!! Do better!!

stern was a pleasant surprise to me as a new heart doctor…read morepatient that I was seeing for thefirst time i could not be more pleased. From the receptions desk To the staff this was a great experience as I had left my other heart doctor due to I was just a number I would highly recommend Stern Wmf

God help you if you get referred here and can't go anywhere else. And a little advice: if you deal…read morewith a "Tara" or a "Becky", DEMAND someone else.

From the owner: Specializing in: - Physicians & Surgeons, Cardiovascular &…read moreThoracic Surgery - Medical Service Organizations - Physicians & Surgeons, Cardiology

I would not recommend this cardiologist. My experience raised serious concerns on multiple fronts…read more The scheduling and wait time issues alone are reason enough to look elsewhere. On multiple occasions, I waited over an hour in the waiting room only to still be seen late. There were also times I waited an hour and was then told I needed to reschedule entirely -- with no meaningful explanation. Perhaps most frustrating, I showed up for appointments only to find out the doctor was not even in the office that day because he had surgery scheduled elsewhere. These are not isolated incidents; they reflect a practice that is consistently disorganized and dismissive of patients' time. More seriously, I had a cardioversion procedure performed on me without anesthesia or sedation. From what I understand, sedation is standard practice for this type of procedure. What made it worse was that the decision seemed to be driven not by my care, but by a disagreement the doctor had with other members of the medical team in that moment. He abruptly took the paddles and administered the shock without properly preparing me. It was a frightening and painful experience. Overall, I did not feel that my time, comfort, or well-being were a priority at any point. I would strongly encourage others to seek care elsewhere.

i had been going to dr. bomb for at least 2 years, when he left st francis and came back i still…read morefollowed him. but, after my follow up visit with him yesterday 9/15/2026 i would not send my enemy to him. i had a account balance with his office and i thought it was worked out with him that i had made payment arrangements. i paid $150 3 weeks ago at a office visit, everything was cool, on my visit yesterday i was going to pay another $150. ms barbara the lady at the front desk said she had to check and see if that amount was acceptable, she came back and said they wanted me to pay $500, i said no, i'll pay $150, she said how about $400, i said no, $150. she said hold on i have to go check. she came back and told me they could'nt see me unless i had $400-500. i said ok, i'll just call dr. bomb on his cell and tell him what's going on. i dialed his number as i see him walking down the hall and this is what i said..."dr. bomb, this is trudy alexander, i am in your lobby now for my chf follow-up, but i was told i couldn't be seen unless i pay $400-500. you told me not to let money dictate your health, and you would work out a payment arrangement with me, this is what you told me, but if this is how you are going to run your office i will just go back to the office that you were at before and find another doctor. ok, thanks" i turned to ms barbara and told her it was not her fault and i left. i got down stairs and i thought i better go sign a release of information before i leave. when i got back, ms barbara said i was going to try to catch you so you could talk to dr. bomb but he went in bathroom and can you wait, so my nurse/co-worker was with me so we decided to wait. it was proably about 20-25 minutes, i told brandi he must have problems, ms barbara kept apologizing for the wait and she was standing right outside the bathroom door. all of a sudden the door opens, this mad man storms thru it and it's dr. bomb with papers in his hand. i was sitting in a chair in his waiting room, brandi was sitting right beside me, there was another patient waiting to be seen, he rushes to me shoves these papers at me and says...if that is what you want to do, you go right ahead and i will have my office send your records where ever you want and turn around and walked back thru the door. i looked at brandi, she looked and me and i said what the hell was that?!!!. now, mind you, i'm just released from the hospital a week ago from a heart attack, had all these test, came to get a game plan for the diagnosis congestive heart failure that i just got 2 weeks ago and the account balance was less that $900. so, when i pass the front desk i ask did he at least prescibed any meds. ms barbara said no i am sorry. i apologize to her. i have fired doctors before, but i have never been fired by a doctor. my sister a is a cardiac rn in louisville, ky, said he probably just saved your life by firing you!!! NOT PROFESSIONAL OR ETHICAL!!!!