I love this salon, this is the only place where my hair came out exactly how I wanted it and I've…read moretried many hair salons. I bring my daughter here for her hair. I did move away from the valley for a while and even then I had a hard time finding a stylist as good as they were here. They're a great family owned business and took me me in when I really needed to get my daughter a refresh on her hair

Came here 4/21/26 based on high ratings for a special occasion. I asked for a brunette base,…read morehighlights, and a haircut. After 5.5 hours and $350 + tip, my gray hairs in the front were still completely visible--the main reason I came in. When I brought it up, I was told I should have specifically asked for gray coverage, which should be part of a basic consultation or at minimum asking the client if this is something they want. I also had uneven, patchy highlights. I returned the next day for a fix, requested a different stylist, and was denied. They said the same person could fix it all they needed to do was tone it down a bit, and cover the greys The "correction" resulted in my hair being taken darker overall, with the highlights essentially gone. I paid for highlights and left with dark hair. They told me eventually it should lighten down but I'm not seeing any improvement it's still really dark. To make matters worse I also left with visible dye on my forehead something I wouldn't expect after paying this price at a salon. Very disappointing experience and not one I would recommend I honestly wanted to cry. I really would have expected a partial refund or a proper correction by a more experienced stylist.

Absolutely amazing. Greg is the best. He was so kind and made my hair so beautiful and healthy…read morelooking. I got partial highlights and he knew exactly what I wanted. So happy with the results !!!

Love Greg! He did a beautiful blow out 10/10 making this spot my go to when im in town!read more

Very nice, gave me exactly what I wanted and transformed my hair, it was so dead before. 10/10…read morewould recommend

Rafi is a master at his craft! I have gone to good hairdressers but Rafi is the exceptional! I came…read morein looking old and out dated and he turned me or I should say my hair into a beautiful masterpiece. Thank you Rafi for listening to what I wanted and taking your time to do it right. I highly recommend anyone looking for a colorist, cut, blowout or anything he is The Man!

My wife wanted to stop by this store tonight while we were inside Northridge mall because she…read morewanted to see their hair extensions option. I believe this is a recent new store next to Build a Bear. When we came tonight, they were not busy at all. We were the only customer inside so the moment my wife walked inside, a lady came to help her. My wife told her she was looking for hair extensions for our maternity picture soon and also our baby shower. So she told my wife to take a seat and started showing her the different extensions. There was no charge while she was doing this and my wife was there for maybe twenty minutes. She give her a quote on how much it would be and my wife like the prices. They open earlier on the weekends if needed but you need to make an appointment first.

If you want to feel beautful and look so amazing from hair extensions to permentent make up you…read morehave come to the rite place at beauty town this place is absolutly the place to be you will leave feeling and looking like a princess the work of art to beautify you is here lee is amazing her work and time is dedicated to you once you sit in the chair you will leave a happy person and feel look amazing all done by one person lee you wont regret coming to beauty town iam so thankful to have found beauty town

Nancy did such a amazing job. She is super friendly and kind hearted. Very easy to work with and…read moreexplain how I wanted my perm to go. I was a bit nervous since this was my first perm, but I will definitely come again for more. 10/10 will recommend.

Nancy is an exceptional colorist and stylist, I have brown hair and I always leave with natural,…read moreblonde highlights. She truly understands hair and takes real pride in her craft. She is the kind of stylist who actually listens to what you want and delivers. Beyond her technical skill, Nancy is an incredibly hard-working person. She is meticulous, thoughtful, and brings her full focus to every appointment. And on top of all that, she is just a genuinely lovely person. I can't recommend her highly enough.

I've had a wonderful experience every time I've connected with this salon. Their customer service…read moreover the phone and through text is always warm, professional, and kind. I look forward to finally getting my hair done here soon because I already feel so well taken care of. The owner, Veronica, runs the suite with such professionalism. Five stars well deserved!

This salon really stands out in the middle of old town Chatsworth, we really needed something…read moremodern and aesthetically pleasing such as this beautiful salon. Super clean, smiling and welcoming staff. Had my hair done by Morgan who far exceeded my expectations, she was extremely accommodating and really knew what she was doing. So happy to have found a new salon nearby!

Amazing doesn't even begin to describe it. I was searching for a new stylist and found reviews here…read moreto be helpful. My husband has been going to Megan here for ever and loves her. So I decided to check out reviews, I saw glowing reviews for Cass and I'm genuinely surprised there were not more for him. He's amazing!! First time going to him and I feel like he's been my forever stylist. He's sooo good my hair hasn't looked this good in a loooong time. I showed him a couple pictures, he discussed what differences were between each one, he made the cut sooth my face so well. He's an artist with scissors. I found my new stylist!

Today I went to an appointment I booked with Tiffany the owner and was told the appointment was…read morecancelled! I was told that Tiffany will not be doing my hair. That I was sent an email cancellation notice...which I did NOT get. I find this super strange. I'm very sad because I do not understand what happened. I love Tiffany doing my hair and I'm in complete shock! I was not given a reason as to why she won't be doing my hair.

I've been to Susan Alan Salon a few times now and Tristy has done my hair. She's amazing with both…read morecut and color. Most recently, I told her I wanted pink peek-a-boo lowlights in my shoulder-length blonde hair. I started with showing her some inspo pics, but eventually just said, "do whatever you want!" I LOVED the result! So cute!!! It even faded out nicely to a cotton-candy pink. Highly recommend Tristy at Susan Alan!!!

A return customer. Love the place, its chill atmosphere and always happy with cut and color from…read moreMelissa. Thank You!!

Customer service needs improvement one person there and only takes appointments while yelp says…read moreit's open I disliked that I drove over for nothing so sad.

I added a photo to my original review. I love the layers and the color is exactly what I wantedread more

Haesue did such an amazing job with my hair! I had an appointment with her. I showed her the cut…read moreand style that I wanted, and she made sure that I was ok with where she would cut my hair before proceeding with the cut. It made me feel assured and comfortable that she would deliver the result I wanted. I also enjoyed chatting with her. She was funny and sweet! She always checks each detail before finishing your hair and cuts when necessary. At the end, I was satisfied with the results after she dried and styled my hair. It was just what I wanted. You are in good hands with her. She will deliver the results you desire, and you will leave with a smile on your face!

My usual stylist was booked out for a week and I needed a haircut, so I decided to try somewhere…read morenew. Let me just say -- lesson learned. I called and got an opening for the next day. I was told the haircut would be $60, so I booked it. When I arrived, I wasn't even sure I was at the right place because the business name didn't match. Turns out it's just a bunch of stylists renting chairs and advertising under their own names. The space itself is a weird little hole in the wall -- not inviting at all. The door was locked when I got there, and my stylist was nowhere to be found, so another customer -- still in a robe with product in her hair -- had to get up and unlock the front door for me. That set the tone for the rest of the visit. I tried to communicate what I wanted since it was my first time, but my stylist seemed far more interested in talking than listening, so I eventually just let her do her thing. Then we moved to the shampoo station, and the chair was absurdly small and uncomfortable. I mentioned it, and she just chuckled and said, "Yeah, it is pretty small." In the middle of washing my hair, she asked me, "Isn't this relaxing?" -- after I had just told her the chair was uncomfortable. Fluorescent lights blaring overhead, people chatting at full volume in a tiny space, and the world's smallest chair... relaxing is not the word I'd use. I just nodded so I didn't have to answer. Then, while still rinsing my hair, she asked if I wanted styling. I was confused and asked what she meant. She explained that styling would be an additional $60 and would require washing my hair twice. I declined -- I wasn't looking for rollers or anything like that, just a basic cut. We finished up, went back to the chair, and she said she'd dry my hair so I could see the cut better. She roughly dried it, left it still damp, and the haircut looked like something straight out of the early 2000s. At that point, I just wanted to leave. Before I could even stand up, she asked if I had Zelle. I said yes, but reminded her I was told they take credit cards. She said they do, but there'd be a fee and she'd prefer Zelle. I just paid it and got out of there. I walked out into the cold January air with damp hair and ended up with a headache. When I got home, my husband asked me if it was raining outside because of how my hair looked. I just blow-dried it myself and accepted that this was a reminder: make the appointment with the stylist you trust and know that they are doing, even if you have to wait.