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11 years ago

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Abbey Electrical

Abbey Electrical

(2 reviews)

I had narrowed down a fault on my tumble dryer to a sensor or the main control board. Abbey…read moreElectrical agreed to diagnose the exact fault for £30, so that I could replace the part myself. The following week, they had not been in touch despite saying they would call. When I contacted them they told me they had replaced two sensors. The bill was £96. The first time I used the dryer the same, original fault code was displayed. Abbey Electrical agreed to have another look to diagnose the problem. It was clear they had not run tests on the machine the first time they had it, just swapped some parts to see if that cured the problem. Well frankly I could have done that and saved myself their labour charges. Two weeks after leaving the machine with them a second time, after several calls from me and no return calls from them, despite promises to ring back, they told me fault must be with the main circuit board. It was therefore not worth repairing. When I collected the machine, to their credit, they refunded £40. In summary, Abbey Electrical charged me £56 for failing to provide the service they agreed to do in the first instance for £30. Communications from the company where terrible. I will not be using them again.

Very poor communication from this company. They agreed to come out to have a look at our washer…read moredryer which was not working. My husband booked and they told him there was no call out fee and did not mention any other charges. After arriving and spending 10-15 mins on the machine and just unscrewing the top the person THEN decided to drop into the conversation that they make charges for such visits. At not point before that had he or the office mentioned this, let alone any kind of price, so BEWARE of them doing similar. I don't object to paying for a diagnosis if this is made clear and agreed to but it was very underhand to try and ask for money after the event. Many other trades people will have a quick look before then going on to explain the charges involved and give you an option to agree or not. This company did not and when I phoned e office to tell them what had happened they seemed to think it was fine, so clearly are all as clueless about communicating with customers as each other! Just make sure you get them to be clear about what they are doing and what they plan to charge.

Fast Fix - homeappliancerepair - Updated May 2026

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