I had narrowed down a fault on my tumble dryer to a sensor or the main control board. Abbey Electrical agreed to diagnose the exact fault for £30, so that I could replace the part myself.
The following week, they had not been in touch despite saying they would call. When I contacted them they told me they had replaced two sensors. The bill was £96.
The first time I used the dryer the same, original fault code was displayed.
Abbey Electrical agreed to have another look to diagnose the problem. It was clear they had not run tests on the machine the first time they had it, just swapped some parts to see if that cured the problem. Well frankly I could have done that and saved myself their labour charges.
Two weeks after leaving the machine with them a second time, after several calls from me and no return calls from them, despite promises to ring back, they told me fault must be with the main circuit board. It was therefore not worth repairing.
When I collected the machine, to their credit, they refunded £40.
In summary, Abbey Electrical charged me £56 for failing to provide the service they agreed to do in the first instance for £30. Communications from the company where terrible. I will not be using them again. read more