As an out-of-state student at ISU without a car, it's tough to go shopping and find good quality…read morestuff locally. When my parents came to visit recently, we stopped by Emerhoff's Footwear to get me a new pair of sneakers (mine had holes in the heels) and also to find a solid pair of shoes for my upcoming internship. The service was amazing--from the wide selection and quality brands to the genuinely helpful staff. I was able to try on a bunch of different sneakers until I found the right pair. Then, when it came to the work shoes, they helped me test out insoles and different fits until we found something that worked perfectly. A special shoutout to Chloe--she went above and beyond. They ordered the work shoes in for me, and instead of making me pay a ridiculous shipping fee to get them to my dorm, Chloe personally delivered them. Amazing service and knowledge of their customer base, I am proud to say that they value quality and service in high regard. Huge thanks to both Chloe and the store owner for the top-notch service, not just during the purchase, but all the way through until the shoes were in my hands. I HIGHLY recommend Emerhoff's if you're in Ames or anywhere nearby. You won't be disappointed.

As good a shoe store as I have ever visited, and I am not exactly a connoisseur of footwear!…read more Was visiting Ames for an extended period on both work and personal time, and I was amazed at the level of customer service and kindness of this Ames landmark. Staff members Amanda and Michael were so impressive, knowledgeable, and friendly. I love their huge selection of shoes, and their pricing is superb. BTW, great socks, including a new Florsheim model that both recommended and I now love. It's fun to go to a great store where the staff is elite. Now I know why one of my favorite people loved it so much before she passed.

I have shopped there for 10 yrs, bought many a Hobo purses & wallets, and Merrell & Taos shoes…read more I've been invited to their priority customer private sales. I was there today to find a matching wallet & purse. I took a wallet over to see if it matched. I put the wallet down by the purse, decided to think about it and made one more loop around the store before exiting. I got half way across the parking lot when an employee came hoofing across the parking lot and accused me of stealing the wallet - I told him it was by the matching purse and went back in the store to show him. He didn't apologize, not at all. I was humiliated and will never ever go back. I've shopped local for years to support this store, but I can order on line just as easy, and will.

Awesome service. Fast and prompt. Ordering was quick abd painless. Definitely will be my place…read moreto purchase shoes and socks.

I love this place because they order the giant shoes I need to fit my hoof. It saves me a couple…read moretrips to the city and they cost me exactly the same! They carry accessories as well as a great line of shoes to fit the normal sized feet out there. It is just over a year later and I've ordered my fifth or seventh pair of shoes here. Except, this time I discovered my feet had gotten bigger so the usual size I get was a little tight. I went back in and talked with the owner and she had a pair of 11.5 EEEEEE shoes for me to try. They were a much better fit so she ordered me the new bigger size. Who else would do that after a special order? Check this place out if you need shoes. If she doesn't have what you want she will order them for you.

From the owner: Our business has been around since 1970. We are a full service shoe store for mens, womens & kids…read more We will measure and make sure you get the right shoes for your feet.

My go to comfort shoes for walking that are casual but classy are Pikolinos at Brown's along with…read morethe Milo Cross-bag you can get in a variety of colors. If the type and color is not in the store the helpful ladies are very reliable and will order up your choice selection. Of course, real leather is not cheap nor can you put a price on an upscale walking shoe that will meet the trendy environment of today but has lasting traditional value. You can dress it up or down with your chic wardrobe.

This is my favorite place to get shoes for my boys. They always provide the best customer service!…read moreI tell them what the boys need, they measure, talk to us about suggestions, personally put the shoes on, and check the fit and comfort. It's so nice being recognized and treated like family within the cityscape. A couple tips: don't be afraid to ask about shoes, as they keep some in their warehouse, but will gladly bring to the store if you ask. And be sure to check Valpak online for coupons!

I'm a long time card carrying customer of Shoe Carnival and I don't usually give reviews good…read moreor bad. But I had such a bad experience trying to return some socks at the Ankeny store I was mad enough to leave a review. The check who waited on me,I wish I had thought to get her name, was rude and condescending to me right from the start. When she heard I was making a return she seemed to have it already decided not to accept it. We're talking $20 socks with a receipt and the original pkg. I left the store so disgusted I vowed to cut up my card and do my future shopping elsewhere. Now for the flip side of this. I decided one clerk would not have won this and decided to try a different location. I went to the Merle Hay Mall location and got the pleasant customer experience I'm used to getting at SC. I wish I had got her name also. She was pleasant and efficient and I was in and out in less time than at the Ankeny store and actually got something accomplished. So 5 stars for the Merle Hay store zero stars for Ankeny. I have decided to keep my card and just avoid Ankeny SC. Thanks for letting me vent. I guess I had to give it 1 star but that isn't my opinion

I came here a couple of times to help my fiance purchase a few kid shoes for their birthday…read morepresents. They have a descent selection of shoes and the prices are very good. If you are looking for top of the line shoes, this is not the store for you. This is more of a casual shoe store with great prices. Would come back again for shoe present purchases.

Pros: service was unbeatable. From the beginning they greeted me and helped me find my fit. The…read moreemployees were so friendly and attentive But the biggest con is the selection - it was lackluster. There wasn't a huge variety of colors. While they had the brands I wanted they didn't have anything that made me excited to wear them. Just the basic black and neutrals. The one fun color theyin my size was a plum purple and navy blue combo but wasn't something that really sparked my interest. Maybe smaller sizes have a better chance at having some cooler options. I'm Size 10 in women's for reference. They are comparable in cost to the prices online. The fitting is free which is awesome as well.

I was greeted warmly and they took images of my feet. Christine selected 3 pairs and I found a pair…read moreof Hokas which I'm sure will be perfect for me. Great customer service, friendly staff, great vibe. So nice to deal with salespeople who actually KNOW their products and can make recommendations. Thank you!

Very helpful. My son has super wide feet and Family Shoe Store had wide New Balance in stock and a…read morevariety at that! His New Balance are always I've $100 so their prices are similar to other stores. They also had very narrow shoes for my super skinny feet. I also so a clearance wall with some excellent buys on it.

Wife bought a pair of Nike SuperRep shoes for excise bike. Drove 3 hours from the Quad Cities to…read moreAdventureland and stopped there on the way home. Got home to find that it was missing the Delta plate it needed to attach the piece necessary to clip into the exercise bike. My wife called the store this morning and spoke to a supervisor to which he told my wife that they have the piece she needs that was missing and that they would not be able to mail it to us but instead will HOLD IT at the store for us which is 3 hours away at gas being $5 a gallon. 6 hours round trip for a small metal piece that cannot be found anywhere online including Amazon and Ebay. This is customer service? I called the store and spoke to the manager again and he told me he can't mail it and didn't give me a justified reason to why he couldn't only that "he just can't" and insisted the best they can do is hold them at the store.

This store provided my children and I one of the best customer service experiences I've had. I came…read morein with my almost 4 year old and 8 mo old on a slightly chilly and windy day. They weren't overly busy but there was a good number of customers scattered around the store. I was looking for some new shoes for my 4 year old so we headed straight to that area. As I was viewing the wall of children's clearance shoes (quite the selection), a store associate asked if we needed help. Since I wasn't positive my 4 yr old was wearing the correct size, I asked if he could measure her. He said he gladly would. My daughter can be shy with strangers, especially men, but she told me right away that he was really nice and could measure her foot. After measuring her foot he asked if we needed more help. Since I didn't, we let him go on to the next customer. We were able to find some nice new shoes for her for $17. What a great deal! We looked around the store some more since I'd never been there. I found the socks my husband wears at the checkout for an additional 25% off. He goes through socks fast so I grabbed a bag of those. There was a short line at the checkout but they moved rather quickly. The associate checking us out was very nice and chatted about the crazy weather and also where he was from. It was a nice, not awkward, genuine conversation. Once I paid, the associate followed me to the door to help us out. This may sound awkward at first but I had our double stroller with us. It can be difficult to maneuver with double exit doors. I was pleasantly surprised at him following to help. You just don't see that much. I really hope they continue their great customer service. I plan to come back here for the next time we need Nike items.