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    Farley-Jones Dianne MD

    1.0 (1 review)

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    8 years ago

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    Revere Health  - Lehi

    Revere Health - Lehi

    3.7(3 reviews)
    0.1 mi

    Five stars! I've…read morebeen going to Revere Health for many years now, and I can honestly say it's been the best primary care experience I've had. The doctors there are genuinely some of the kindest I've ever met, and I've moved around a lot. Dr. Madisen Mckell and Dr. Lucas Lloyd recently treated me and were particularly outstanding. They really took the time to listen and show they cared about me and my concerns. They both come off as incredibly empathetic with very reassuring demeanors. I would highly recommend them. The other staff are also friendly and professional! I've never had issues with scheduling or billing, and they are very accommodating when I need to get in quickly. The office itself is also very clean and comfortable, but really it's the people working there that make Revere Health stand out. Every visit I leave feeling well treated by a team that shows they truly value their patients.

    I'm giving them 2 stars, because I like Amanda Hood, and she listens to your concerns and offers…read moresome helpful suggestions. When it comes to medical offices that work with you to code procedures in order to make things go smoothly with your insurance and to keep your out of pocket low, they're among the worst I've worked with. They charge crazy high amounts in the first place, which are drastically adjusted by the insurance company (If you don't have insurance at all, beware!). I went in to address some sleep issues, and when asked how I wanted to handle the visit, I requested they do a full annual physical with blood work to determine what might be causing it. They ordered blood work and because they don't have a lab in-house, I had to schedule a return appointment. When I received the bill for the first visit, it wasn't coded as an annual physical. They billed it as something completely different, and between that and the blood work they ordered (some of which wasn't covered as part of an annual physical - which I'm OK with), my out of pocket ended up being far more than expected. When returning for the follow up appointment on my blood work, I discussed this with their office manager. I was told that they don't treat the initial and the follow up visits as one physical appointment, and that I had to pay for the first one as a normal outpatient visit since things were discussed in the visit that didn't pertain to an annual physical (make note - don't ask them to discuss any of your concerns, or you'll be billed for the mention of anything outside of the scope of an annual physical - and they won't tell you what those are until after you are billed). I was assured by that same office manager though, that the follow up visit would be billed as a physical and therefore would be fully covered by my insurance. We'll, turns out they billed the insurance company, for the second visit, not only for a physical, but also for an outpatient/office visit even though it was one visit. This after I was assured it would be billed as the physical only and fully covered. It felt not only opportunistic, but frankly, completely dishonest. They offered to cover half of the adjusted expense of this after making me fill out a "financial Consideration form" (as though this was about me not being able to afford it vs them admitting that they did anything wrong). In the end it seems that this office is more concerned about milking more money out of their patients than they are about building long-term relationships with them. I've worked with many offices over the years that are very good and fair about handling stuff like this. The two office visits to address essentially a requested physical and write a couple of prescriptions, were billed at around $1500. This is with no further treatment other than writing the prescriptions. That's practically what an ER would charge if I were to go there for similar reasons. Needless to say, I'm done with these guys.

    Mark K Hafen, DO

    Mark K Hafen, DO

    3.0(2 reviews)
    4.6 mi

    The best doctor we've ever had! Hafen is excellent and we're sad we live too far now, because a lot…read moreof the doctors in are area are not that great. My only hopes is he moves to Herriman! :)

    Dr. Hafen is a great physician, friendly staff. However I had a disappointing experience regarding…read morehow the Premier "system" mishandled test results. Despite downloading this "my chart" which was promised to be better, easier etc., the opposite is true. I have my results from the Imaging and other tests but my doctor doesn't. Both providers say they sent them to us at the same time. I even offered to provide them. The PFM receptionist told me I must make an appointment with a technician to retrieve my records, felt like I was being hustled for a co-pay, she seemed more concerned with the collection of a copay than resolving the problem. I paid them money on time. I showed up for the appointments on time. Patients have to navigate complicated insurance bureaucracy, pay thousands / year in premiums plus co-pay before services rendered, another copay to make an appointment to get records then another copay. I'm frustrated and confused why the patient has the test results but the doctor doesn't and the technician said they will not make an effort to get the results of the tests they ordered. I guess I will have try and interpret the results myself as Premier won't lift a finger-to get the results of the tests they ordered from the provider they sent me to. Good people in a broken system, who cares? Not the PFM reseptionist.

    Farley-Jones Dianne MD - familydr - Updated May 2026

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