I called Bach because we had a water line leak between the house and the curb stop, which wound up…read morebeing under our porch. They arrived exactly when they said they would, they found the leak, trouble shot the issue and came up with a better solution than going under my porch. They fixed the problem (as far as I can tell from above ground), were extremely professional, left the site tidy, graded and seeded. A few days later a sink hole was created where the original septic pipes were (that they didn't want to drive over) and I asked if they could just deliver some extra dirt as they were working nearby. I left for 3 hours, came back and the hole was filled, graded and reseeded. Unbelievable service!! I would highly recommend them!!

Have used Bach for most of my repairs, carpentry, electrical etc since 1997. They are currently…read moreworking on my second home. I would not trust anyone else with work for my addition/sunroom. Since this is an all glass room, to include the ceiling, I was not taking any chances with another contractor. The entire process so far, from whenI first reached out to them to ask for a quote, , to having their project manager Brock, who is super knowledgeable, timely, and very accommodating, do a site visit, to the super friendly folks who pick up the phone main line when I call to make a payment and the polite young man operating the excavator today. All true professionals!

I arrived at our family vacation home and there was no water. I had a friend try to help but we…read morecouldn't get the pump started. I left messages for several plumbers and Randy was the only one who returned my call. He was prompt in returning my voice mail, came when he said he would and did excellent work, explaining the whole process. I had water in less than 24 hours after calling him. He will now be first on my list for all plumbing and heating upkeep and repairs.

Mike hazelwoods guys just replace my hot water heater What a…read moregreat job they did! Working in a very tight spot And same day service keep up the great work. Matt F.

I'm not sure this business is interested in improving its customer service…read more They were servicing my neighbor's property on Wellesley Island closing her home for the season. Since their technician was already on the island, I called and asked if he could stop by my property before leaving to give me a quote. Later that day, after my neighbor's closing was finished, he called and told me he was already in Alexandria Bay but would come back to look at my property. I wasn't home, so I gave him the location and permission to walk around the property and provide me with a quote. After our call, I watched my security camera for approximately 30 minutes, and no one ever came to my property. No recording of anyone on the property I have 3 cameras! When I later called him directly and asked whether he had been there, he told me that he had. I knew that was not the case because I had been monitoring my cameras. He then told me the office would send me a quote. I never received a quote. What I did receive was a $68 invoice. When I called Hazelwood and explained that no one had come to my property and no quote had ever been provided, I was told that receiving a quote constitutes a service. I again explained that I had never received the quote--or the visit. I was never told that there would be a fee for a quote, which is ridiculous. I would've never agreed to that . When I said I would not pay for a service I did not receive, I was told they would never work for me in the future. After 30 years in business myself, I find this response very disappointing. Mistakes and misunderstandings can happen, but good customer service is about how a company handles them. Charging a prospective customer for a visit that, according to my security cameras, never occurred--and then responding this way when questioned--is simply bad business in my opinion.

We have used the services of Jim's Plumbing, Heating , and Electrical in the past and have always…read morebeen extremely satisfied with their work and their professionalism. The employees are always prompt in arriving and are courteous and willing to explain what and why they did what they did. Jim senior ran a great business and shaped the business into what it is today. We have never questioned the bill and always felt that we were getting our money's worth. It is comforting to know that the people you hire are honest and trustworthy. Today I had an appointment to check my furnace. We noticed the house was getting cool and the furnace did not turn on. We had a lot of company for Easter and I believe my grandson probably turned the furnace switch off accidentally. The service man was at the house for about five minutes. I do understand that people do have to get paid for their time but my house is ten minutes from Henderson and the bill was more than eighty dollars ($80.00). That does seem excessive but I learned a lesson and will mark the switch better so it doesn't happen again. I will also ask how much they normally charge for a service call and how much they get paid per hour. I have faith in this business and recommend them very highly but will ask for an estimate before work begins. In my opinion you will not find a better contractor in the area.

Money Hungary Shysters…read more I had Jim's Plumbing Heating and electrical come and fix my furnace. The 1st time they came, they fixed the problem and guaranteed me that they world came back if the furnace stated to act up again. While they were fixing my furnace, they seemed more concerned about getting home as soon as possible and chipped my kitchen counter in the rush. I was not impressed, but was happy to have heat again. 5 days later, the furnace stopped working again. When Jim's came back I asked if he was going to charge me for this visit and was told no. The technetium told me there was water in the tank and all I needed was a bottle of HOT. I went out and bought the oil treatment and put it in my tank and now everything is working fine. A week later I received a bill. I had no problem with the bill and paid it. A few days after that, I got another bill for the second visit. I was being charged twice for the same job. When I called Jim's, they told me I was being charged for two different situations. I had the same problem, 5 days apart, and was guaranteed that they would come back if the problem continued. They refuse to lower the charges, and I have dropped them as my plumbing, heating, and electrical guys. I also want to add that while they worked on my furnace, they kept trying to scare me into upgrading. They told me that my tank was installed wrong, my fuel filter is in the wrong place, and told me that I better have it fixed soon before something breaks and all my fuel ends up on the ground. I have since then had another heating company come over and tell me otherwise. I don't like and don't trust these people, and wouldn't recommend them to anybody.

I'm not sure it gets any better than these guys. Big thanks to Gregg and Logan for being timely,…read morecourteous, and very fair with their pricing. I would not hesitate to recommend to family and friends. I think that says a lot in today's world.

Installed our hot water heater. Gregg and Logan were very professional and did an excellent job!read more

Extremely timely & attentive, with excellent follow up. Rick & his guys were able to diagnose and…read moreresolve an issue we had been having with our plumbing for several months in a matter of days. I will definitely be recommending Rick to my friends & family!

Phenomenal experience from David! We needed our water filtration replaced in our home and was…read morereferred by a friend to David. He was able to complete the install within five days of calling him, which was great because we were moving. His work was tidy, timely, and crazy efficient. I can't believe how fast he was able to do what he did. Additionally, working with him was a very pleasant experience and extremely reasonable.

Excellent people providing Excellent service . Service was fast and done right. I'm recommending…read morethem to family abd friends.