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Fantasy Fair

3.6 (32 reviews)
Open 12:00 pm - 7:00 PM

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Hydraulics on the Ferris wheel! 1 is ripped out  and their running this ride!?!
Kate S.

We originally had gotten passes bought through Groupon as a Xmas gifts ! What an incredible smart idea we thought, an indoor amusement park! Any weather, open all year round! Fantastic! When we arrived the kids were so excited, we came by on a week day, and it was nice and quiet here. The children didn't have to wait in line and got to enjoy all the rides- multiple times! All the staff seem very friendly and at first glance this place looks fantastic. The more we looked around, and went from ride to ride, We were starting to get disappointed , when and where we started to notice that this place started to look fairly neglected, and the lack of staff, for example there would be one member in charge of two or three rides and they had to run back-and-forth. We also started to notice the different areas where the rides themselves are becoming extremely neglected and forgotten... Attached you will see the Ferris wheel we are talking about, turn up the sound and you'll hear it is making extreme noise, and some parts which look like they are possibly a hydraulic system, those look like they're torn out. I had brought it to my employees attention, and she seemed a bit worried and mentioned that although other parents have brought it to her attention, and she in fact had gone to the supervisor who got upset with her and told her not to discuss this or bring it up to anyone's attention. However I saw it recorded it she asked me to please not show it to the supervisor as somehow she may get in trouble for it?? (In the video there is a lady running the ride, however it was not the one I spoke to) and I would like everyone to see. As evidence ,this place has great potential but needs a little extra TLC and childrens safety should always be a priority no matter what, when or where! Let's put some attention and funds to where they are needed!

Visited on Tuesday night --ALL 3 of your signs say that the park closes at 7pm, however, the supervisor stated that website closes at 8pm. We came to the mall to shop with 2 children (and knew about the $10 before last hour closing and decided to purchases passes to the rides) they were so disappointed because now we have to wait for extra hour. The supervisor on duty was honestly friendly and was very attentive to what I had to say. This is FALSE advertisement. Instead of using paper to re-do hours, why not make different signs for off season/on season hours? Makes so much more sense. Moreover, the lady working in the customer service desk IS RUDE, she ignored me TWICE, rolled her eyes at me when I asked for the information to contact you while the supervisor went to fix 1 sign. The supervisor said he spoke to the manager of the park and that she said "in no way Im I getting the deal early because the sign says so" (Which it DOES NOT)- states park hours may change, NOT that the sign may be wrong. Your customer service sucks and I have been a repeat customer for years, even having birthday parties here. ****here is the response from the manager on the email I wrote that was the same as above, VERY unprofessional *** Hi Anthony, Good morning. Thank you for your email. I apologize for the issue you encountered yesterday at Fantasy Fair. Our regular hours of operations are posted in the park, however it does also say on that sign that "hours are subject to change". We also have our summer hours posted on our website. I understand that not everyone looks at the website but this is really not something new that we have implemented, it has always been this way. I will speak to the owners regarding this situation and to see if he is willing to change the hours of operation signs. The supervisor said he never told you that I said "in no way I am getting the deal early because the sign says so" because I never said that. We have rules and have to follow them, if we start bending the rules because it is not satisfactory to one person then we should be fair and do it for everyone. I will address your concern with the staff that was in Customer Service as that behavior is not acceptable. I know that my response is not what you are hoping to hear but we are all here to do our jobs and we need follow the rules. Regards, Nanda Shuman Manager Fantasy Fair

Marilyn R.

We had my son's 3rd bday party here. We booked a room for 1.5 hours. I was a bit dissatisfied at first that they only give you 15 minutes for set up, but when I got there I realized why. They set up balloons and party hats for you and the rooms are colorful so it doesn't require much. So that was nice. We brought a cake from the shop downstairs and that was so convenient. The only issue I had was that the room was on an upper lever with no elevator so it was a challenge for those with strollers and for me to bring up my wagon with food. If some has a relative or friend in a wheelchair, they wouldn't be able to attend the party! :( The service was great. The people that work there are on top of their game. Making sure you're okay and take care of. The kids had such an amazing time on all the rides! Made me happy.

Spence W.

It's winter, it's 18 below, it's salty and dirty outside. Your kids are going crazy locked up inside and you're starting to lose it as a result. This is the place for you.

Geoff L.

How did I go my whole life without knowing about this place? Discounted prices Mon to Thurs. Weekday mornings or early afternoons are best for no lineups and hardly any other patrons. Paid 35 for my son and myself to play all day. Best to bring socks just in case. Dated but clean and well maintained. Staff prioritize safety which is great. You can stay on the rides instead of getting out to wait in line. Great for younger kids like 3 to 5 years old. Plenty of parking clean bathrooms and lockers available. My little guy loved it. Will be back on a rainy day.

Alexandra K.

My kids loved it.. 3, 4, 7 year old.. Perfect for a raining day or let the kids run around.

Rosie ride in her vaforite purple horse.

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2 years ago

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1 year ago

My grandson and grandpa loved it! Go early as it gets very busy in the afternoon. Some lineups but tolerable.

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3 years ago

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7 years ago

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7 years ago

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4 years ago

Not too bad , always super busy. Good amount of rides great for young kids! Will be going again.

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Review Highlights - Fantasy Fair

I wish there was an indoor amusement park like this closer up town in like Richmond Hill or Vaughan.

Mentioned in 4 reviews

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Fantasy Fair - amusementparks - Updated May 2026

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