I recommend this local hardware store for any Harrison County resident. They have what Lowe's or…read moreThe Home Depot doesn't. Infact Lowe's and The Home Depot often tell there customers to go to Sandy's for something that Lowe's or THD doesn't have.

Several weeks ago I took my lawn mower in for a new carb, oil change, etc., and a new deck belt,…read morewhich was noted on the slip. I was called in a couple of days by the female counter person and was told that the carb had been ordered but sent to the wrong place and it had to be reordered. Well, we all know that's code for 'I forgot to order it'. No worries, I have a back up machine. I had removed the deck in the interim in order to service it myself. In doing so, I discovered an idler pulley that was bad and called to order it. I spoke again with the female counter person who told me that I had to pay for it up front, which sounded odd, but I gave her my credit card information anyway. Today I was called and told that the mower was ready. I went to retrieve it, and had to remind the man at the counter that I had ordered a deck belt which I had yet to pay for, and an idler pulley which I had already paid for. He could find information on neither, had neither in stock, and when he checked said that they had ordered neither in years. I told him that I had ordered the pulley from the female counter person, whom he said was currently at lunch. He called her, but apparently she did not wish to be disturbed, because he hung up rapidly after saying that he would take care it. He looked through a few slips on the counter and said that there was no record of it being ordered or apparently of my having paid for it. I live 50 miles away, and I was livid. I paid the bill ($475.34) on a mower that I still couldn't use, and as I left he told me he'd look into the pulley situation. (He didn't mention the belt.) I told him not to bother, that I would buy what I needed at Parc's. Which I did. So, for another $126.12, I now have the parts I need to return my mower to operational status. Keep your pulley Sandy's, as well as any further 'service' to me or mine - your excuses are thin, and your service is poor. Keep what I paid as well as apparently you believe that you ( or someone ) needs the money more than do I. A couple of bucks is a cheap price indeed for me to now own what little integrity you may have at one time possessed.

The contract workers that installed my stackable washer and dryer were excellent. Very courteous…read moreand knowledgeable and took pride in their work. They got the job done in a timely manner. Can't say enough about them. The first two attempts by different works were awful. They did not want to install the washer and dryer and made all kind of excuses why they couldn't.

I have shopped at Lowe's for decades and at every place that I moved to. Lowe's has always been a…read morefavorite store of mine. until I moved to West Virginia. Instead of welcoming me to my new home, they chose to discriminate against me and refused to provide the great customer service that other Lowe's across America does provide. Living life with disabilities has its unique challenges that can and does make life more difficult for people. The last thing that we do want in life is for people and businesses to be the cause of ensuring that our life is more difficult. This is something that I never expected from Lowe's, a store that I use to love. I always had the firm belief that Lowe's supports Disabled Veterans, like me. I was wrong. I am so grateful that Menards and Home Depot have welcomed me to my new home with open arms and do provide excellent customer service. Oh, an installation support manager in West Virginia told me that the DIY videos on Lowe's website does not put out adequate and complete information. Odd, I always thought that they were produced and made by Lowe's.