Tony did an excellent job helping me understand why my shoes that I bought 4 years ago but have…read moreonly worn about 6 times were no longer providing the comfort/support I need while playing volleyball. Is everyone else aware that shoes with rubber soles will degrade due to humidity and temperature variations while they are stored for 'future' use? I'll definitely be changing my buying habits and wearing shoes as soon as I get them. Also, ordered a pair of shoes that will better fit my EXTRA WIDE feet.

Over the past five years I have bought about 8 pairs of shoes (and sandals) here. I have…read morerecommended them to about 5 other people who bought shoes here. The past several times I felt like there was little interest in what I wanted to buy and just pushing what they had. Today I felt like the clerk wasn't even interested in selling anything to me. I am very specific about my shoes and walking socks and there was really zero interest in what I wanted. I used to enjoy it here but the last few times I felt like I may as well buy it from a vending machine. I will not be back or recommend this store anymore.

I had been buying my running shoes here for a while and decided to order a pair this time for color…read moreand ordered my wife a pair as well. An issue arose where I thought the size might be wrong so I went in to discuss it and there was an attitude of displeasure when I asked that it be changed. So instead of pressing I tried a pair on in the color they had to see if I was right and I was not. No change was necessary so I just said never mind on making the change to the order. At that point the lady who was actually friendly and helpful said she was already in the process but that she would back out and correct it back. None of this was an issue really. That came later. At the original date of order I was told 7-10 business days to arrive. Not realizing that it reset the day when I went in for the size change I was told in a rather demeaning way by a manager that I didn't request to come out but was brought out by the girl trying to figure where this order was and couldn't. She was adamant that it hadn't been 10 business days and that they would call me when they came in. I let her attitude slide since she didn't know the situation. Two days later I went in to get some features socks and while checking out I asked the associate helping me if there was an update one the order. My mistake obviously. This was a different associate than before so she has the same issue and without asking goes and gets a manager to help. Well it's the same one as two days before and she immediately pulls up the order and give me the date she sees go my order turns the screen around o show me when I placed the order and say "Look" points at the date and then proceeds to tell me the date that would be 10 business days which would have been the following day. Now I'm offended so I explain to her that that date was actually 3days behind when I ordered and I had come in to change sizes and it reset the day but I wouldn't have thought that would have any bearing on my wife's shoes but I said no worries I will take care of. So I went home and got my receipts for the order showing the original date and brought it back up there to show her that I wasn't pressing or pestering and I was only sling because I was in the store. She looked at me and literally walked over to the computer, pulled up the same screen turned it back around and said all she can see in the system is the date it shows for the order now. I wasn't even upset originally I was just trying to show that I wasn't trying to be a jerk and keep hounding them. AND beside all of this on that day would have been 10 business days for the reorder which then I was getting angry so I made it clear that her point was irrelevant since they should now be there. SMH. At this point we are 14 business days and 17 days from the original purchase date. Up to this point I was accepting some responsibility for going in and asking to change sizes. Now we are past that. At that point I was done with the manager or day shift leader or whatever she was so I said yeah just call when they get in and then I'd be done with them. Again knowing they should have been in that day. No call the rest of the day so I knew the next day would be 11 business days. So next day rolls around and I just went in and got a refund. Took the receipt in dealt with a pleasant manager and that why they get a 2 star and not a 1. To be honest though this wasn't the first time I felt like there was some obvious demeaning attitude displayed. Big River then got both shoe purchases as well as an extra pair which were all in stock and all colors available and will get all my future business. Still SMH. If you don't like your job or are bad with people go work in a different industry.

I really love the Classen Curve Red Coyote, so my expectations were high for this shop now that we…read morelive in Edmond. I came in a few weeks ago to pick out a pair of shoes for all the walking I've been doing since we moved to a neighborhood with trails. It was early, and the employees outnumbered customers two to one, which was a nice change from every other shopping experience I've had lately. The young man who helped me was wonderful and I regret I did not remember his name for my review. I got on the treadmill to see my gait, and then we tried on some shoes. I ended up getting a pair of asics, and I really like them. But probably the most important part of the transaction was learning something that will likely help us for years to come. My son, age four, has one foot that is a full size bigger than his other foot, making it hard to shop for shoes. I found out that RC has a program to help with this. You can get shoes in two different sizes, and they just charge you for one pair, plus 25% of the cost of the second pair. They're able to recoup the rest of the money thanks to a partnership with the manufacturers. I don't think this applies to every brand they carry, but maybe 2-3 different lines. Having fully expected to pay 100% of the price of the second pair of shoes for him, this is a very nice surprise, and I wanted to make sure that more people knew this was possible.

I ran in here with my daughter the other day to try and find some shoes she won't argue with me…read moreabout in the morning. Her tennis shoes are "too sporty" and her Uggs are "too hot". Honestly, I should be annoyed because she is five, but I am not, because I'm like, girl, same. I was hoping for some little Toms or Blowfish, which they have here, or even some Chucks. The child took one look at Chucks and scoffed. Okay.... so I did find a few pairs she liked, like a metallic pair of high tops, and a tie-dye pattern of slip-on Blowfish, but they didn't have those in her size. They honestly had very few options in her size... like just two or three pairs in that section of "not dressy and not sporty". I was disappointed there wasn't more from which to choose. We usually go to Daniels Shoes, and even though it seems tiny by comparison, they always bring out a dozen pairs that fit. Here, I don't think I could have rounded up a dozen pairs in her size. AND, the prices are the same as full-service shops. I'm not sure what the "warehouse" means, except for me, crawling around on my hands and knees on the floor during a pandemic, searching for an elusive size 11.

I really like the selection of products at the store. They carry brands I like and the store always…read morelooks neat and orderly. The prices are comparable to other places that carry similar products. I am giving this place 2 stars because of some of the sales staff. I truly hate feeling like I am being stalked by sales staff, but that is exactly what it feels like, especially on my last visit. I was looking at the Hokas and a young lady comes up and asks me if I am looking at Hokas (I wanted to say something snarky but refrained).. then she says my name is (I forgot her name) and to let her know if I needed help. I continued looking. The entire time I looked she was within 15 feet of me "straightening" and asked me every 5 minutes if I was still doing ok. It reminded me of furniture shopping at Mathis Brothers for those of you out there who have experienced that. I can appreciate someone wanting to do his/her job well, but this was way over the top. This location did not have what I was looking for so the next day, I went to the Norman location. I walked in, was greeted and the young lady said her name was (forgot her name too) and to let her know if I needed help and left me alone to shop. I even thanked her as I was checking out for not being like the location on Memorial.

Apparently they are no longer at this location as of May 31, 2025. I purchased from them about 4…read moreyears ago and service was great at that time.

Podiatrist recommended. Excellent customer service. Jessica very knowledgeable and was able to…read moremeasure my feet for exactly what I needed. The Hoka and arch support are the most comfortable shoes I have ever owned. The price was right and the arch support was very reasonable and not $300 or $400.

My podiatrist recommended this store to me. Taylor scanned my feet, and brought out many pairs of…read moreshoes for me to try - we whittled them down to two pairs and some orthotic inserts. Taylor was very patient and focused on me getting the right shoes, even offering other colors of shoes. Wonderful customer service here, everyone was polite and another employee made sure that I was helped (the store was very busy when I first came in). I highly recommend this store to anyone who needs some great fitting, comfortable sneakers.

I had a great experience here. I was helped right away by Sam and he was very helpful. I highly…read morerecommend!

Leisa went above and beyond to help me with my purchase Saturday. The store was really busy but she…read morehelped me with a specific issue. I found what I wanted and got it almost free because of Kohl's cash.

Super disappointing experience. I spent almost $500 at this location recently and I don't know if…read morewhen the associate asked if I had a rewards account If they entered the wrong number or what but I had given my information along with scanning something in my app and somehow my transaction was not recorded to my account. Since I shop there often they always give a paper coupon as well as load it to your online account. Well, figuring the Kohl's cash would be on my app I threw away the paper. Once your Kohl's cash becomes eligible to spend they will send an email that you have kohls cash to spend and give the time frame to spend it. I had $80 worth of kohls cash but because something was not entered correctly there was no email or anything. It wasn't until 2 weeks after I guess it had expired I remembered it. When I went to check my transaction history there was nothing to be found on the app in my purchase history. I feel like that is the most important thing you could do as an associate at the register for this company. What a fail and loss of money especially during the holiday season. On a side note tho, only giving your customers a week and a half to use kohls cash is pretty ridiculous. 30 days seems more practical as well and reasonable to show appreciation for your customers. Just a thought.

Clean shop with wide selection for all shoe-wearing folk and a wall of crocs which gets them one…read moreextra star! It was difficult to figure out where to go to look for women's, men's, etc, but we eventually saw the signage. I mean, it's a shoe store. They sell shoes. They sold me some shoes, so they achieved their goal. Prices were comparable to nearby competition. Location is excellent for me as it's nowhere near a mall, which I will avoid at all costs! They also have a good selection of backpacks and socks. Great place to look for those back-to-school shoes!

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.

This is a locally owned gift and women's fashion store…read more The women's clothing is near the back of the store and is focused on mid range-in both pricing and quality-fashion items. There is a small but decent selection of shoes and jewlery, but the focus appears to be the red hat society type of demographic. The front of the store specializes in oklahoma/edmond specific memorabilia/souvenir items. If you are looking something truly oklahoma or edmond specific this is the place to get it. Lots of OU/OSU items as well should you be wanting any. Currently they are in the midst of a summer sale, and many items are 50% off, which totally makes it worth a browse. All in all a decent little store on the main drag to poke around in.

Excellent customer service. Easy return process! My go to shoe store! Thank you for making my…read moreshopping experience personal! I'll be back!

Super fast exchange by mail!! I ordered Crocs and they sent a pair with each shoe a different size…read more Now I give them 5 stars because I dropped them off to FedEx on a Tuesday for an exchange for the correct size and my exchange was delivered 3 days later on Friday. I felt that although it was a bummer that the order wasn't processed correctly initially, I appreciate their speedy response to correct the problem. Let's spread the good news just as fast.

Be sure to double check that your shoes are the same size before purchasing. Had to exchange 3…read moretimes to get a pair that fit properly. I wonder where they are getting their product, China maybe??? They are over priced for the quality of shoes.

While this place has great sales they're prices aren't always the best. I do like the mixture of…read morethe selection of shoes they offer. The sale rack is a pretty good deal! Wish they had clothes targeted to a younger audience they only offer older apparel