Very poor care givers to patients in crisis. My therapist won't even call me! Instead she sent the…read moremobile unit and they made certain that I felt worse when they were done! They pretended that I wasn't trying hard enough to get help. I went to the program where there was a girl who constantly talked about killing black women because we are all on drugs. So I'm not trying hard enough because I don't want to sit around and listen to someone threatening my race and gender. It's sad when someone is sitting there saying that all they need is a hug to keep going and NOBODY will do something so small as wrap their arms around you! And no it's not okay to have to go and beg for food or anything! Especially when you have education. They are severely lacking in personal service training. Never available. Don't waste your time or sanity!

Poor service. Very unprofessional. I went through numerous doctors and councilors. No stability and…read morenot consistent. I was out of medication, but getting refills was like pulling teeth!!!! I will never go back there if my life depended on it!!!!! Don't waste your time, they can't and won't help you!!!!!

My child has been going to this center for years. Since 2022 the management of this center located…read moreon abriendo, Pueblo have told me that either the BT assign to my child as call in sick or running late causing me to be late for work and also for my oldest child to be late for school. They run their business on their schedule availability no as the program of the State of Colorado pay for. I hope that the State of Colorado who distributed the funds to this center do and investigation to make sure that the Family Center for Autism located on abriendo pueblo stopped taking advantage of the State program and us the family members in need.

My daughter loves going to the family support center. All the therapies are very friendly. As a…read moreparent I like that come and give a brief explanation of what happened in my daughter's session

Waited 3 hours past our appointment time to be seen for an IOP intake…read more The intake person was apologetic but blamed the delay on the front desk lady for not communicating properly; throwing your colleague under the bus is unprofessional and reflected poorly on the facility management. We were hungry, tired, and my daughter advised the worker that they didn't feel safe. I was proud of my daughter for identifying that she needed help, but no further clarifying questions were asked of her at that point. We were told she would be on an M1 hold. We had a negative experience so far but we were optimistic things would get better. Unfortunately ,there seemed to be a total lack of procedure at this facility regarding communication which made it quite confusing. No one really seemed to know what to do, or what was going on. We were asked if we wanted to go behind a locked door or stay in a hallway at one point. When I asked the employee to clarify what they were talking about, they said something to the effect that some people might not feel safe waiting in the hallway since the inpatient kids might be wandering around, but that we would be locked in the nurses station otherwise. I would think they wouldn't want a stranger off the street (as trustworthy as I might seem) just hanging out with access to inpatient mental health kids, but hey, what do I know... I did not get the sense that my child would be safe or well cared for at the facility. They also did not allow visitors and did not allow me to bring food, which brings me to an important point. The food. At a facility where the goal is stabilization and healing, I would hope the food would be decent. It was terrible. I saw a meal that was brought to my child and I would not have eaten it myself. My 14yo was not able to eat wholesome meals during their stay. Not helpful. I will say the staff seemed very nice, very caring, fairly responsive. I could call at any time and ask for my child. I feel bad for the folks that work there as I can only imagine the challenges they face every day and when procedure and communication are so lacking at the administrative/management level it makes me worry if standard of care is being met. I am sure they need more staff and I am sensitive to the fact that there is a Covid surge right now and they may be scrambling for workers. Additionally, my child was not allowed to spend quiet time in their room during the day to nap or read or draw, which is pretty harmful and exhausting for an introvert with overwhelming anxiety and depression. I can only assume it's due to a local of staffing that all the patients must be in the common area. Some of the kids (younger ones I believe) were aggressive and loud (physically fighting/slamming doors) which was hard for my kiddo to be around. I don't believe that mental health treatment should be a punitive experience. I do expect better treatment of our most vulnerable. I hope that Cedar Springs gets more staff, better food, and more financial support so they can improve services and continue to serve our community. I did end up withdrawing my child AMA after four days (kiddo was sobbing, begging me to bring them home.). We have a treatment team in place, a safety plan, and I have taken time off work to provide care and supervision as best I can until we can get into a PHP or IOP elsewhere. It was a valuable experience; my child learned that their difficulties may not be as severe as what some kids are dealing with and they are doing a good job utilizing the safety plan created at Cedar springs with the therapist there (Lindsay- thank you). Also shout out to Sheila and Amy for being helpful and kind.

Absolutely awful place. Terrible staff and extremely understafed. Patient care is nonexistent…read more Should be shut down. Lied to me about a ride back to the western slope and threw me out on the streets in a city I've never been to just to get jumped. They don't care about the Patient's and it's just basically a holding cell. I'm filling a lawsuit against the place. Avoid at all costs. Was denied Medication and Lied to over and over again. Total shit hole.

This is an amazing place to work! The benefits are amazing and I love the scholarships to Capella.read more

My two children have been getting therapy here for over 7 years now. I do not know of a more…read morededicated organization than this. The variety of care we receive from their resources is excellent; in home, in center and even community therapy as well as respite services. They are a god send for a lot of families in our community including mine.

They have an interesting business model. In my experience they canceled my first appointment;…read moredouble scheduling for the time. So I changed mine. Red flag right. Next meeting no one was there. They all go to Lunch at the same time. I waited around outside fifteen minutes. Still no one As I was leaving the therapist came running out apologizing for being late. The therapist said they came in the back door and didn't realize I was standing outside the front door; which was locked. This office doubles as an art gallery. They also promote a special drink/ coffee, I believe. Bottom line , I came in needing help and left needing more.

RECORD YOUR INTERACTIONS WITH HIM ON YOUR PHONE. It's cheap insurance and I wish I could have done…read moreit myself. Here's why. I feel that I need to warn people about how they could potentially be treated by Ron Apgar. I'll keep it short. We met for a total of 2 hours for a drug and alcohol and child abuse evaluation. My ex-wife had given quite the made-up sob story in court and extremely exaggerated a couple incidents where I spanked the kids on the buttocks with an open palm- nothing that would have left a mark after a few minutes. She also said that I drank way more than I did. So in the custody hearing the judge said I needed to get these evaluations just to put everyone at ease about my ex's allegations. It was ridiculous in my mind to do this for a lie but I followed orders like a good soldier. Where it gets even more ridiculous is that Ron Apgar is the only place in Colorado Springs that I could find that is able to give both of these evaluations. So I set my appointment and saw Ron. I was truthful with him about everything and sometimes slowed down or stopped talking so he could catch up with writing his shorthand. He's obviously getting very old and had me repeat several things and still got them wrong. But I felt that he was a warm guy and being fair in the conversations so I thought he would easily see the truth. As a studied psychiatrist or psychologist, whichever he is, it's evident that he thinks he's very smart in the field and can psycho-analyze people from just a few sentences. This became apparent in the report, which I was flabbergasted to read. He took many of my statements and turned them around against me, he got the name of my ex-wife wrong even though I had said it dozens of times in the meetings and it was in the court orders, he got THE REASON FOR ME NEEDING THE EVALUATION completely backwards- I took my ex to court to get 50/50 custody but he claimed in his report that she took me to court to get my 50/50 taken away. There were a total of 18 mistakes, some bigger than others, so I wrote him a very polite email asking him to fix them, mainly because my ex-wife Angela is an incredibly suave manipulator and attempted to smear my name to our clients and friends when she ran off with one of our clients in an affair, which lead to the divorce. That's another story. But I wanted Ron to know he would be complicit if she attempted to use his false report to slander my name, as I am somewhat of a public figure. Ron agreed to fix 6 things, but only her name and other benign mistakes- none of the important ones. So I feel I need to warn people to RECORD YOUR CONVERSATIONS WITH RON so you can prove if he tries to turn anything against you and say you said things you didn't. I hope this helps someone.