I am from out of town and had an amazing experience coming here. When I walked in I was immediately…read morewelcomed by Jim who helped explain with his expertise the different guitars and their differences. He was super fun to talk to and the overall atmosphere was welcoming and authentic. The guitars were very fairly priced. With Jim's help I was able to pick out a couple of guitars that worked for me, and it really made my day.

Super helpful,friendly and knowledgeable staff. They'll answer any questions you have about your…read moreinstrument and never felt rushed, I'll always choose this store over the others in the area.

Came in to get some help for the fret buzz on my new beginner bass from amazon. Help was offered as…read moresoon as I walked in the door and the employee immediately got to work after quickly diagnosing the issue. He told me it wouldn't be perfect since it is a very affordable bass and that I could purchase a full set up, but that it'd probably be a better investment to put that cost toward an instrument upgrade down the line instead. After a few minutes of adjustments, I was offered a cable to hook up to one of the in store amps to try it out. SO much of an improvement! I wasn't even charged for the service. I wanted to look at gig bags afterward but noticed they seemed to all be in an employee only area. A staff member almost immediately noticed me and showed me their options. When I said I'd do some more shopping around and would keep theirs in mind, there was absolutely 0 pressure to try to make a sale. The customer service was fantastic and felt very genuine--no pushing to make a sale or upsell something I didn't really need. Especially as a beginner who wouldn't necessarily know better, it's so valuable to feel like the person helping you actually cares about your best interest as opposed to just making a sale. Super happy with my experience and I'll definitely be back in the future for any of my musical needs!

This place is great! They have a huge selection of different types of musical instruments. They…read morealso have a diverse range of priced instruments, it's not just the really expensive ones. They also do music lessons. I have interacted with three different teachers and all have been fantastic. The service is top notch and they also have a little café in the middle to get coffee. Highly recommended if you are in the market for an instrument, lessons or just want to go and look.

All 4 kids attend now! They have been going for years! Very skilled teachers and kind staff…read moreoverall. Love that they have the opportunity to do recitals.

We have been so blessed to have found Vancouver Music Academy! They offer lessons at all skill…read morelevels and ages. We have been especially impressed with Nate who teaches my daughters piano and Ashley who teaches violin. The time, patience and fun they put into their lessons helps support their love for music. Thank you VMA for your incredible program!

I had a really great and professional experience Advanced Guitar repair…read more Rick knowledgeably walked me through my issues, the options to repair and improve, and the costs associated with it. The end product was amazing with craftsmanship that is increasingly rare to find.

Just got my vintage lap-style acoustic guitar back from Advanced Guitar Repair…read more My guitar sounds great and functions properly. Up graded tuners, intonated the guitar. (this guitar was previously really bad) It was even polished and looked new! Extremely attentive to detail. Rick listens and is respectful of your needs. Enjoyable to work with, clearly explained the issues and then solutions to repair your instrument correctly. Highly recommended. Dennis

I went and bought a 2 Chanel mixer here. I was helped by the young guy with medium length cool…read morehair. He was really helpful and understanding. I purchased a clearance item, and I was a little concerned hearing that it would be final sale, but once we both noticed that the box had been opened at some point he said that if there was anything critically wrong with it , that would affect its use; He would find a way to make it right. I I understand he probably could not promise a return, at that time, but he did make me feel at ease and I went ahead with the purchase. everything turned out fine of course, so I really really appreciate it.

I have been a customer of Guitar Center for 30 years. I used to frequent the Clackamas store. The…read moresales people were super friendly, I was treated as a good customer. If I was looking at the wall of guitars they would ask me if I needed help and take down guitars for me to play. They would show me new equipment that had just arrived and they would demo the equipment with me. I moved to Washington about 20 years ago, so the Hayden Meadows location has been my go to. It has not been the same experience. I have pretty much been ignored when I walk in. It's really sad that the customer service is not what it used to be. I have gone in several times and looked at the wall of guitars and have never been asked if I had questions or wanted to see anything. Last time I was in I spent quite a bit of time looking at the guitars. I saw a couple guitars online that they had in stock at the store that I am interested in. The guitars were out of reach. And personally, I do not like to take $1000+ guitars off the wall. An employee asked me how I was doing as they walked by. I said great, they kept on walking away. I left. Without help. Since I cannot get in person assistance I have been ordering online and picking up my orders at the Hayden Meadows location. When I have a return I bring it back to the Hayden Meadows location. I typically get the same response, "Did you order this online. Yes I did. Okay see you later." I would really like to put my hands on gear, demo it and get some help at the store. The only reason I continue to use GC is their online salespersons and their return policy. When I order online the freight I pay for the equipment, in my opinion is negligible. I can demo the gear at my leisure, and I get better customer service. I think I'll place the order online for the guitar they have in stock, then return it if I do not connect with it...

I brought in a couple of guitars, one for a setup and pickup swap and one for a SS refret. Very…read morehappy with how both turned out! My 80's Charvel plays better than I could've hoped for. I can't recommend PFW enough, I definitely got my moneys worth

I've had a half dozen guitars rewired and set up by Sam and Roy at Portland Fret Works - Teles,…read more335s, Martins. I'll be bringing in a Taylor this week. There are no better guitar techs in Portland. I'll be a customer for life. - Mike Rodrigues, Portland

So excited that there is a little music lesson business in town!…read more Just signed up my son for guitar lessons. And they were so nice when I walked in, took care of me right then and there. The place is very small with several small rooms where various lessons are happening, drums, guitar, ukulele, and more. They have 7 week lesson spirits for the students. And the prices were actually very reasonable. I was worried at first.... Because this can get expensive. Dropping off my son for his lessons and the owner was there, super nice man, very welcoming. Meet the instructor, as well, very nice. My son loved the lesson. He is excited to go again. He got homework to practice. We have a musician in the family

Rob and staff are the best. From beginner to expert they have instructors for everyone. Rob's…read moreencouraging style instills a love of music that will last a lifetime.