We had Shane Geringer as our project manager for some kitchen work we had done. He put in a tile…read morebacksplash that my wife and I love! They were courteous, timely and didn't leave our home a mess when they were finished. We were very impressed and will use them again for future projects.

What began as a straightforward replacement project--one that reasonably should have cost in the…read morerange of $15,000--has turned into an extremely disappointing and costly experience. Not only did the project escalate to just under $23,000 with the original contractor, but due to ongoing issues and incomplete or unsatisfactory work, we were forced to hire additional contractors, bringing the total cost to $30,000 plus. Throughout the process, there was a clear lack of transparency in pricing, poor project management, and a failure to set realistic expectations. Costs continued to rise without adequate explanation or justification, leaving us feeling misled and frustrated. Even more concerning was the quality and completeness of the work, which ultimately did not meet acceptable standards and required further intervention at our own expense. The one leading the project had no business in doing so. She was consistently rude, unprofessional, and showed a clear lack of understanding of what she was doing. After numerous conversations and items missed during the quote and/or left out and then overcharges for her mistake, instead of providing guidance or solutions, interactions were frustrating and unproductive, which only made an already bad situation worse. There was no competence or accountability, just further confusion and poor communication. A project of this scale should be handled with professionalism, clear communication, and accountability. Unfortunately, this experience fell far short on all fronts. What should have been a manageable replacement project turned into a prolonged, stressful, and unnecessarily expensive ordeal and anyone who has viewed our replacement their jaws have dropped. It's embarrassing to say the least. I will leave you with this, the owner Jim, who was wonderful and who we spoke to (finally towards the end) offered to tear it down and replace after all was said and done, but unfortunately, he was getting ready to retire and he had nothing to do with the initial scope and project and were afraid it might be even worse so we chose to go with another contractor. For him to say that - - you know it's bad... I would like to start all over and never use them but obviously that is not an option at this point. I would strongly urge others to please proceed with caution and ensure all details are in writing, timelines, and costs are explicitly outlined and adhered to before committing.

We are so happy with our new fence - everything they did was exactly as we wanted and for the price…read morequoted. Brandon and Spencer were friendly and professional - finishing the job earlier than expected. They completed the fence on New Year's Eve day in the freezing cold - we are absolutely thrilled! Outstanding company - we will absolutely (with confidence) recommend Rolen Brothers Fence to our friends and family. Thank you - Happy New Year!

They made us 2 new gates for our storage yard. They did a nice job. I may need a fence done at…read moreanother location and I will call them.

I needed a water supply line run from the street to the house, about 140'. Changing from well to…read moreKent city water. Helmling was one of the few excavators that said they could bore the line rather than trench it through my yard. I knew it could be done because the gas company had put in a new supply line the year before. Bored it, very accurate, pretty neat. In April we agreed on the job and a price. One price for the outside portion, another price for the inside plumbing connection. Then, for six months, he kept putting me off, one reason after another. Could never come to do the job. I stayed with him cos he was going to bore it, not trench it. After many months though, I started looking around for another contractor, one who might actually show up. Still, I didn't want to deal with the aftermath of a trench from the road up to the house. Finally, one day in October he calls and says he'll be out Monday morning to do the job. Great. Monday morning, before dawn, I see his truck out on the road briefly, then he calls me. He sounds a little panicked, or tense. Says he misquoted the job. He didn't realize something about where the water line was in the road (even though it had been thoroughly marked at least twice by Benchmark in this time) Now the job was going to cost more. He said he would do the outside portion, but it was going to cost the total of what we'd agreed on for the outside and inside. So the day of the job he raises the price 10%. I could afford it and wanted the job done, so I agreed. The crew shows up. They're digging a hole through the asphalt in the road, and another foxhole in my yard. Then he comes up to me and says he can't bore it, he's going to have to trench it. 140' through my yard. At this point I'm kinda stuck. Wasn't sure what my options were so to get the job over with, I said to go ahead. The line was installed. They did a hasty and sloppy job backfilling over it. Now, 5 months later, I'm looking at a mess in my yard that's going to take many hours of shovel and wheelbarrow work to repair. There are sections of the trench that have sunk well below ground level, other areas with mounds of dirt that will need to be moved. I did get a functioning water line. But if you're thinking of using these guys, save yourself a headache. I think you can do better. (If Helmling would like to come by and do the landscape repair, I'll happily edit this review to show that.)

Helmlings were great! A local company with many years of experience. Devin, the excavator, dug with…read moreprecision! He even located and worked around my Invisible Fence buried nearby. The price was very reasonable. I'm grateful.

I had two large trees trimmed today. Three man crew did an incredible job. they knew what they were…read moredoing, worked well together, cleaned up! I know that's their job but you don't always get that and I'm super happy with my trees. no more squirrels running front to back across my roof jumping onto the branches. See you next time is ready for a trim. Thank you so much!!

used this company 2 years ago, after many unanswered calls, the owner showed up, and said all are…read moretrees need to be removed. without a care in the world, he said it's not my problem how much it costs. and never showed up or called back, after he promised he would. Before we knew he lost a very important person in his business. A person who was knowledgeable, kind and honest.I told my sister to use them, she did, and they did not do a good job, they left a mess for a downed tree, and broke her fence. she is still waiting for a call back, some explanation. it's been 2 weeks now, still nothing. All I can say is this, don't use them if you expect the same service as last time. Serious here. you have been warned. My sister is now reporting this incident to the police. Damaged property is a serious matter.

I had a concerning structural issue they identified and mitigated to my satisfaction. Their…read moreprofessionalism and quick response gave me peace of mind.

Edit: just saw the notification to call Drew. Will call Drew on Monday and update review…read moreaccordingly.

One of the worst experiences I have ever gone through…read more Our sales presentation was misleading. We did not receive what we thought we were given. Our project was delayed almost 3 months because of the poor quality of cabinets. They delivered us damaged cabinets that took 3 weeks to be remade and shipped back. We waited and waited, only to discover that our replacent cabinets were broken once again. Another 3 weeks delaying our project. Owner Tom ignored us during this process. Sent him email after email of the pictures of our broken cabinets. No reaponse until he realized that this would continue to manifest above the circus they already pit us through. We wanted a refund for the additional out of pocket expenses they caused us. Tom would not respond until I had to go to the post office and send a certified letter and file a complaint with the BBB. Worst attention to detail I have ever seen. One of the deliveries actually occured when I wasnt even home. And Tom simply apologize that he forgot to check his email. Could go on and on. Please dont make the mistake we made. Go to a place that understands how to treat a customer.

Terrific attention to detail on our master bathroom remodel. Used them again a few years later to…read moreremodel the rest of the bathrooms in our house. Wonderful work and finished product.

Great communication and prompt return to remove the animals and reset the traps. You can't ask for…read moreanything more than that! Much appreciated the work you did to take Fred & Wilma off our property! Thanks Dean and Brian.

They came today at 10 and put in 3 traps--by 3:30 we had a groundhog- called Frontline and they…read morewere here by 4:15 to take him away---he looked smaller in the trap...I am a VERY happy customer. Referred him to a neighbor 5 minutes ago!

We are currently working with Brad on a design for a new home in Geauga County. Brad and the team…read moreare absolutely the most professional, helpful and creative group we've found over the years when building homes, garages, etc. Premier has made it easy and reassuring and we look forward to the final product. Thanks Brad!

I've always found Premier Custom Builders to be a quality builder with attention to detail. Very…read moreprofessional to work with. I'm a luxury home realtor and I love selling homes built by Premier!