The older lady at the front counter was very rude and unprofessional. She slammed the window in my face because i didn't know to click "no receipt" after paying. She then reopened the window said "Don't worry i'll do it for you" in a sarcastic tone and slammed the window again. The younger ladies working in the back were very nice and the ice cream was amazing, but the customer service at the front window was very off putting. read more

Nice stop on a night out. Great variety of flavors. I think they carry the best amaretto ice cream out there.

My in-laws took us here in June and boy were we impressed! They have a lot of variety including dairy-free options. The portion sizes are huge! That was quite unexpected. The location is super cute. It is in the middle of a small little downtown area with some green space around it. Definitely worth a stop if you are in the area! read more

SO GOOD!!!! Holy cow! Was visiting Cleveland with my husband for work. We were looking for a local ice cream shop and this was such a pleasant surprise! The area it's in is ADORABLE! I had the pineapple upside down cake in a waffle cone, and although I ordered a single, it was HUGE! Lady taking orders was wonderful, and we had a fun little verbal spar over the 2016 World Series (Chicago Cubs fan, here! )! Prices were very fair! Just be aware there isn't any indoor seating! We went on a cold, April day, and that part was definitely a surprise! read more

Nice lady behind the counter. I got 2 doubles and was warned it's a lot of ice cream. It would have been it they filled the container, but it was only half filled cups. For $20 I would have expected them to be filled. The ice cream was average, not something I'll want again. read more

Falls Ice Cream - Ice Cream & Frozen Yogurt Near Me - Olmsted Falls, Ohio

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It's sooo good. I don't know if it is made on site, but they have some unique flavors and some amazing sundaes!! Try the banana split! It's huge and oh so good!!!! Support local ! You'll be happy you did!! read more

Falls Ice Cream is our favorite local spot! It's located in Grand Pacific Junction, which is a bunch of little boutiques and independent restaurants. The staff is friendly and they have a huge selection of ice cream and sorbet. The flavors rotate but my current favorite is Coconut Avalanche! They have very generous scoops so a kid's size is always plenty for me. read more

Falls Ice Cream - the outside of the building - Ice Cream & Frozen Yogurt Near Me - Olmsted Falls, Ohio

Love their ice cream but their hours are awful and what is reported on Yelp is wrong. The correct hours are: STORE HOURS: MON-FRI 3:00PM-9:00PM * SAT & SUN NOON-9:00PM There is hardly any seating available. read more

Wow!!! I am very picky when it comes to ice cream and this place did not disappoint. First of all it's surrounded by adorable tiny shops. You can walk around and enjoy the atmosphere and then stop for a treat. The ice cream is unique in that it is Rich and velvety. It has a certain creaminess that makes it outstanding. I normally get one cup of ice cream to share with my husband and let him eat most of it. However this time was different and he was not happy. Get the buckeye. It is a peanut butter explosion. read more

Falls Ice Cream - Amazing - Ice Cream & Frozen Yogurt Near Me - Olmsted Falls, Ohio

Great service, cool surroundings and a huge variety of ice cream flavors I never tasted before taking the trip to Falls. Peanut Butter and Jelly ice cream broke my brain in the best way. Do it! read more

OMG the best around here the Cookie Monster ice cream is the best there for sure but the other are REALLY good toSo I DEFINITELY suggest going there and the area is nice because it has many shops and all the building are the original building from way back then and use should definitely come with your family to. And the service is Awesome there so nice to everyone read more

Falls Ice Cream - Cookie Monster ice cream from Fall ice cream in Olmsted Falls Ohio - Ice Cream & Frozen Yogurt Near Me - Olmsted Falls, Ohio

Check out this adorable local ice cream shop for fun flavors and delicious options. They offer a wide range of flavors, and offer some dietary restricted items as well. You can sit at the tables in the small park area or take it to go. This is a seasonal spot. read more

Always a treat. Flavors so good so many to choose from. Coconut Avalanche and Lake Erie salt mine are solid go to's- if you like coconut and cashews. read more

I have been coming here since I was a kid! My twin brother and I would ride our bikes at least two miles here. Every day in the summer this place is packed. You can find most of the local kids coming here for ice cream. Cute barn style shop. Family owned! Its surrounded by other little shops and across the street is the drug mart. Seating is mostly outside but there is also a small restaurant attached to it. Parking here can be tight at times but there's street parking sometimes and parking across the street too. They always have fun flavors and the ice cream is thick and creamy! YUMMY! Their scoops are HUGE as well. Lovely. When the town has heritage days the whole area is POPPIN! Stop in for a monsterous scoop and great service ! I'll be back! read more

Worst experience I've had here Why I ordered she was being kind of annoying im only 11 so I didn't have a enough to tip and she kept asking we should have got a tip how bad these shakes were then we got our shakes to much milk There was no strawberrie chunks read more

Falls Ice Cream is a cute little ice cream shop located at Grand Pacific Junction. They offer many flavors of ice cream. There are a couple of non dairy and sorbet options as well. There is no seating inside as the shop is pretty small but there are tables outside you can utilize. The environment inside is clean and fresh. All the staff members I've come across have been kind and quick at taking orders. The ice cream itself is very good and so are the prices. read more

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Lots of great flavors. Outdoor window ordering; 3 tables and many benches, some in the sun, some in the shade. We loved it and will be back!

Love the ice cream! It's been couple years since I was here. Woman taking my order was attempting to put it in computer for the fourth time and was acting irritated with me the entire time. All I wanted was two scoops w one certain flavor on the bottom and the second one on top. She ended up having such an attitude with me I walked away and the other two I was with orders theirs. There is no need act rude explaining the single and double size vs how every other ice cream place does it. I remembered once she was saying it but she didn't have to talk to me like I was a freaking idiot nuisance. If it weren't for the two people I was with, I would have told her to "buzz" off and left without anything. They got a $37 sale off us and I'm still feeling salty about the poor customer service from the order taker. read more

I love the different flavors they offer as well as dairy free options too, and everyone that works here is so nice!

Found this place after having dinner at a nearby restaurant. I was hoping they had at least something I could get as I am dairy free. Well I was pleasantly SHOCKED! They have more options than anyplace I have ever been to! I'm talking sorbet and ice cream flavors, malts and shakes! I got the mint chocolate chip and it was amazing, tasted just like the real thing. Thank you Falls Ice Cream for bringing ice cream back into my life!! read more

By far my fiance and I favorite ice cream place. I grew up in Parma having honey hut all my life so I was always hesitant to try other locations. After moving to the falls, we decided to give them a shot. And THANK GOD we did. We now have a weekly weekend routine of coming in for a pint of our favorite ice cream! Her favorite (and one of mine): buckeye blitz!! If they have it in stock, do not pass up on this one. All of their coffee blends are also delicious! You will never be disappointed by the quality or customer service here. read more

This is probably the best ice cream shop in the area. Forget the chains like Dairy Queen, Falls Ice Cream is well worth the extra 5-10 minutes drive. Vegan and non-dairy flavors are delicious, the shakes are excellent, and being located in old Olmsted Falls adds to the atmosphere. In short, it's very good. read more

Always great flavors and great service ! The ice cream comes from a great supplier! The flavor of the ice cream are always deep and rich ! And the setting of the location in Grand Pacific Junction, is a plus! read more

Small ice cream place very friendly and good customer service quick service great ice cream with a decent amount of flavors

Falls is in such a cute location in Grand Pacific Junction. They offer a great variety of ice cream flavors and tons of options such as shakes and sundaes. They have no indoor seating, but have a few tables outdoors. read more

Can't go wrong, they have some of the best ice cream in the Cleveland area, and the portions are generous. The area around the shop is very pretty and my doggo is welcome there. Only complaint is that this years crew isn't very good yet they are still slow and not the most friendly. read more

After a wonderfully dinner at Matteo's casual Italian food restaurant, we stopped at this wonderful family owned ice cream shop. The cones were crunchy, fresh, and complimented further by the delish! Ice cream. We had the pleasure of meeting the owners and staff who were extremely friendly and kindly brewed us a fresh pot of coffee for the remaining long evening drive back home to Washington DC. This kind of friendly service accompanied by great products are hard to come by these days. If you are a local or happen to be in the area, grab a scoop, or two, at this great ice cream parlor! read more

I've been here a few times and have always enjoyed the experience. My parents and brother come by a lot, quite enjoying their ice cream. They have a lot of interesting flavors, adding caramel, pretzels, pecans, and fudge ripples to lots of stuff, which I like. Staff is super friendly. Generally their ice cream is creamy and not super sweet, which I like Flavors: -Peanut butter overdose: very peanut buttery, not sweet -Falls salt mine (or something like that): good mix of flavors -Butter pecan: creamy and not too sweet read more

This first (of what is destined to be many) visit to Falls Ice Cream was a happy accident. The wife and I were wandering around Grand Pacific Junction on a weekday evening with the intention of leaving to indulge our sweet teeth elsewhere, when we came across the shop and insinuated ourselves into the steadily moving line. There's not much room inside the shop. A couple of small coolers with a variety of ice cream flavors and a few friendly staff members. On top of the standards, there were also some more tantalizing flavors (the names are escaping me, but trust me, they looked great). We both opted for junior scoops, which are easily the size of a regular elsewhere and together they were less than five dollars. Once we paid and sat down outside at one of the cast iron tables, we were in ice cream heaven. I opted for the Boston Cream Pie, and the wife ordered some kind of chocolate-peanut butter-pretzel-explosion. The Ice cream was REALLY rich, very smooth and tasted fantastic. If we were a little more adventurous (or less full), we probably would have opted for one of the homemade chocolate chip or m&m cones, which would only have enhanced the experience. If you live in the area, this is a must visit. If you don't live in the area, it's probably a bit of a hike to get to Grand Pacific Junction to visit Falls Ice Cream, but it's most likely worth your while. read more

First time here. It didn't disappoint! Service was wonderful. Friendly smiling faces as soon as you walk in. They also had lots of options for dairy free and no sugar added flavors. The shop itself sits in historic Olmsted Falls and is very cute. It has a small sitting spot inside as well as tables outside. The ice cream is delicious. Try the banana split. It is HUGE! read more

Always unique flavors and great service! My favorites are coconut avalanche or the expresso chip! Can't go wrong with pistachio or the peanut butter explosion either! They also feature frozen yogurt and dairy free options! There is outdoor seating and you can always enjoy walking around to check out the cute local shops and the big train! read more

Falls Ice Cream - Big brownie with coconut Avalanche ice cream instead of vanilla. So yummy! - Ice Cream & Frozen Yogurt Near Me - Olmsted Falls, Ohio

Love the ice cream. Get the Sunday's, tin roof is the best. Any other Sunday has a hunk of cake or a giant brownie so be prepared for giant sweet treat! read more

Walked in and a teen working the counter was very pleasant. I liked the fact that the person handling the ice cream cones was wearing a pair of gloves to keep the food clean. Didn't like that fact that he was using his gloved hands to scratch his head and run his fingers through his hair and using the same gloved hands to still handle food. The place looked very quaint and all the good reviews really made me want to try it but I draw the line when I see unsanitary food handling. read more

Went in and they were very busy which became chaotic with trying to figure out all the flavors and so much noise. I got a single scoop of birthday cake, and it was huge! I love that their birthday cake had the frosting swirl and sprinkles! A ton of fun flavors to choose from and in a fun location to walk around and eat your ice cream. I would suggest getting the junior size instead of a single for a more appropriate serving size. read more

Falls Ice Cream - Birthday Cake Single on a Regular Cone - Ice Cream & Frozen Yogurt Near Me - Olmsted Falls, Ohio

(DISCLAIMER: I WOULD GIVE A 4.5 IF I COULD) Falls Ice Cream is located in a quaint, set back little town in Downtown Olmsted Falls. There is parking everywhere, with signs telling where it is. The ice cream shop is set back in the "village", and it is not visible from Columbia. However, you will recognize and know the "village" if you look at one picture of Falls Ice Cream's storefront. You can easily access the shop from 480 and 71, with about a 8 minute drive from the highway to the shop from both. We got the non-dairy cookies and cream, and the non-dairy mint chocolate chip. They are amazing and the creamiest vegan ice cream I have ever had. Most vegan ice cream tastes like flavored ice, this did not! Sadly, we sampled some of the sorbets, and they were freezer burnt. I know that they just cannot sell enough of it, but if it was fresh, it would have been good. There are plenty of places to sit; tables at Falls, steps and porches, park benches, and even a large gazebo a minute's walk away! If you bring children who are obsessed with trains, there is a non-running two car train in the back to look at by the gazebo! The only downside to Falls is they way you get your ice cream scooped. Everybody crowds into the place, and they serve whoever seems the most determined to get served. You have to stomp your foot down and tell them you are ready so you are not waiting to order for hours. Some kind of system to the ordering (maybe deli tickets?) would be nice! Also, they are definitely understaffed, they usually have about 3 people working, when they should have at least 4, maybe 5. Also, they have plenty of toppings and syrups, but they are not on display. If you would like any on your ice cream (1 free, each one after for a small fee), just ask and see if they have it, because they may. I love the atmosphere there, but they definitely may need to move to another unit if the serving process becomes more of a problem. read more

I've cream flavors were unique and delicious. Milkshakes are also amazing! Maggie was so sweet and made great suggestions.

Great place for ice cream. Very delicious! Great service. Very nice atmosphere to go to, because it is surrounded by old houses and cute little shops. read more

By far the best ice cream in the region. Very rich, flavorful and inexpensive. The portion sizes are huge and the prices are excellent. Love this place! read more

I stumbled upon this place after visiting the park in Olmsted Falls. It's located in historic Olmsted Falls, which is a cute little street with restaurants and shops. The ice cream was delicious! They had a lot of flavors, some that were clearly targeted towards children and others that were dairy free. Their single scoop is ridiculously large so think twice before you select double scoop. I got a cookies and cream milk shake. They actually only had the dairy free cookies and cream, but I didn't notice any difference. My husband got salted caramel with nuts, which was the perfect combination of sweet and salty. I can't wait to go back and get a scoop of that for myself! The only negative is that there is not a lot of seating, but it's a cute area to walk around in while you enjoy your dessert. read more

Such a great ice cream place in a quaint, picturesque location. Their coconut ice cream in a pretzel cone is super tasty!! Great, friendly service too!!! read more