If you're the type of person who enjoys watching paint dry, this is the place for you! Incredibly…read moreslow service. I would recommend not going here. If that isn't an option- my next suggestion would be to bring a snack, a book, and perhaps a sleeping bag because this could take a while.

Polite. Efficient. Clean…read more Always go beyond to help in a calm and friendly manner.

Horrible service!!!!! My debit card gets locked out literally over NOTHING!!! Causing me so much…read morestress!!! I have.\nTo keep calling during business hours to unlock it , I can't even use my own debit card in my personal life worrying all the time. This is Not security measures, its Poor Management!!! I'm leaving this piece of junk service comes Monday!!! After so many years of stress!!!!!

A rather small lobby and the personal desks are pretty much in the same room which made me scared…read moresaying my personal information and social out loud. The other location across town has personal offices where the door can be closed to keep personal matters private. My only issue with this place. Overall, nice friendly people here.

Update: Patrick the manager contacted me personally, twice, and resolved all of this. Everyone…read moremakes mistakes. I probably overreacted. I will look at this bank for future needs. ----- I do not recommend applying for any kind of loan through this bank or doing business with them at all. Their website clearly says they offer solar panel installation loans and they are on the EnergySage website list of lenders so I applied online. They did a hard pull of my credit and then called me to say that they don't offer solar loans anymore. I asked if they would remove the inquiry from my credit report and they said no. I will tell everyone I know to never do business with this bank. My FICO scores are 820+ with AGI $500k+. What a stupid hill for them to die on.

Bad business 800 fico score, no mortgage payment got rental income that covers my entire mortgage,…read moreno car payment, no debt what so ever $850 over three revolving CCs out of 60k plus available credit.....Over 100k liquid assests.....Was looking to amortize as opposed to stick out a lump sump for a mini split systemm...Couldnt even qualify for 10k....This is a bottom of the barrel lender.... Respectfully, KB MBA

Was surprised to see all of the negative reviews here! I've done business with them across multiple…read moreaccounts and loans and have always had a seamless experience, specifically at this branch with friendly staff who explain things very clearly!

no polite customer service and constant negative attitude repeating of what they cant due then…read more she says maybe mgr can help you i can tell newer employee no customer respect it was awful mgr heard the experience so she knows / needs serious customer training and the customer in front of me got bad service he went out shaking his head and mistakes in his transaction at fall river office and the mgr here is very good but emoloyees no clue that we the customers are their paychecks we dont come back then one less teller required 11/21/2025

I opened an account yesterday. Ashley Boleates is so personable and professional! It's nice to…read moresee great customer service, especially since I had problems with the way I was treated at the Westport Credit Union. I'm so glad I opened an account at Bank 5 on S. Main St. In Fall River! Thanks Ashley!

Wont cash checks drawn from them unless you have an account. Which is crazy literally every other…read morebank cashes their own checks. Than asked ok if i open an account can u cash it nope 10 days. Ok guess ill take it to my bank because even with deposit it clears some of it. Terrible

Before I moved away, this was my bank and my branch. I used to know everyone who worked there…read more Fast forward only a couple years, and EVERYONE is new. Branch manager all the way down to head pooper scooper. Stopped in today to cash a check. Very helpful staff and friendly service. I took away a couple stars, however, for the pushy behavior of the teller who helped me. Maybe her name was Chaira? She harassed the woman in front of me with offers of opening a checking account and moving her business account to Webster. The woman was obviously uncomfortable and the conversation lasted several minutes. Then it was my turn to be forced into a conversation I didn't want to be a part of, fending off offers for additional accounts, free accounts and then, a meeting with the branch manager. She really needs to tone it down a bit. Really detracted from my visit today.

Citizens Bank should be avoided. Their fees are numerous and high, and they use dishonest trickery…read moreto get their customers to pay more fees. My experience is instructive: I had been a good customer for six years, but because of a confluence of events, PayPal pulled money out of my account right before three checks came in to clear. That was right before a holiday, and Citizens was closing early even though the day before the holiday was not a holiday in itself (they shouldn't have done that). As a consequence, I couldn't get money into the bank to cover the checks. The checks then came in to clear in the order of smallest to largest, and I should have been charged one $39 overdraft fee; but Citizens re-ordered the withdrawals from largest to smallest so that I was charged three fees. This is what I mean by "trickery". Only the greediest banks use tricks like that to raise money from their customers. If you are looking for a bank, you would be better off at a savings bank or credit union.

If I could give this place 0 stars, I would!! This is the worst credit union ever! My parents were…read morepatrons for a total of over 20 years. My mom passed away in 2003. My dad passed away in March 2017. After being appointed a lawful person to handle my dad's affairs from the RI probate court (where my dad lived), I am still denied access to my dad's money. There is less than $4000 and I need it to bury him. The MA probate court and 4 lawyers that I spoke with say they that I took the proper steps according to the law and that they should allow me access. After being protected by a statute in Massachusetts (https://malegislature.gov/Laws/GeneralLaws/PartI/TitleXXII/Chapter167D/Section12) and the RI probate courts decision, they want me to sign an affidavit. I have no problem with this, but they want me to pay for it and the only thing they can say is thatheir lawyer will only charge the amount of time it takes to write it up and he has no idea how long that will be, it may possibly cost $350.00!! They have dragged this out for two months AFTER I was granted by the court. Also Mr. Anderson from the bank lied to me. He said he was going on vacation until 7/17 and when I asked if a higher up could handle it, he said that person was on vacation too. I found out that person is not on vacation at all!! I am livid!! Entrapping me to pay money for a service THEY ARE CHOOSING me to do all the while being protected by the law twice over!!