This review is edited after a long conversation with the company's owner Peter. At no point did he…read moreask me to change my review, but was rather seeking genuine, more detailed feedback to improve their operations. He also shared measures they've already and still plan to enact to remedy some of the issues I ran into originally. While there were some communications challenges throughout the installation process, the overall professionalism and competence of staff is very good. In my recent interactions, they have demonstrated that they do care about customer service and satisfaction. Their billing invoices are still somewhat confusing and vague, but they are working on making them better. I would like to publicly acknowledge two people on our job that went above and beyond. First was Jose who did the installation, he identified that the lines didn't have to run the attic and other site survey errors that saved us time and pain. He was personable and professional and took pride in his work. The other was Tara who assisted us in identifying and rectifying billing errors and took the time to call and discuss each of my concerns in detail.

Great company, great service, no worries!…read more Their sales representative Fransisco Carelli was friendly, knowledgeable and matched their competitor's price. The reason I choice Propane Ninja was because they have their own meter monitor the propane gas tank. They have better rating then their competition and I don't need to worry about looking at the meter each week. Scheduling a delivery is automated. In addition, using their app I can see the % of gas remaining in the tank and because I know the gas level, I can be assured there are no leaks and if there are they will fix it as part of their small monthly fee.

I came in to do a pressure washing job and possibly sealing of wood on a deck. Tony, the stores…read moreassociate representative was amazing. Very knowledgeable excellent personality and very positive to deal with, went above and beyond in helping me. Karen at the front checkout was also amazing. Highly recommend this company. This is what's missing from the big box store now customer service is imperative and they are a great representation of why that is

Stopped by after a frustrating experience with a nearby propane retailer and was impressed by the…read moreservice here. Had a couple tanks that needed to get filled and was in and out in 10 minutes. The gentleman that filled my propane was friendly as we're the ladies behind the counter. To make it even more convenient, they radio the whole process to each other so by the time I was at the counter to pay, she already had my sale rung up. A well oiled machine. Price was standard for the area, but the service well exceeded my expectations. I have found my new propane refill establishment! Thanks Ace!

Frank and his son do a great job. They carried my tanks to my car which was an added bonus. Prices…read moreare GREAT

I just got a new 20 lb tank filled. Frank was super helpful and informative. It's now my go-to…read moreplace for propane refills.

I haven't even gotten gas from this company yet and I'm considering cancelling my appointment. The…read morecustomer service rep was rude and mumbling under her breath because I had questions.

I have read too many excruciatingly negative reviews about this company. As our family's financial…read moresituation gets worse, along with the economy, corporations are seemingly attempting to maximize their profits by increasing cost to the consumers. We see it in every aspect of our lives. Anyway, those of you that follow me, know that I report the whole truth about my experiences (good or bad), which in turn gives businesses the opportunity to take applications steps to improve relationships with the public. Suburban Propane is facing, not only public outrage but, class action lawsuits regarding overpricing, fraudulent practices, lack of communication, and poor customer service. I received a bill on 7/24/24 for propane priced at $8.099 a gallon! That's almost twice the price of the listed price by the EIA (Energy Information Administration). This has been an ongoing nightmare for many US citizens trapped within the market with tank rentals and few alternative providers. Not to mention the cost of changing or replacing equipment for electricity. Enough ranting, but I feel this is an important educational opportunity for all of you that have been feeling abandoned. Today I called (800) 776-7263, which is the corporate 24/7 service line. Angela was extremely polite and very respectful. All I said was that I received a bill that was too high and and she placed me on hold for about 2 minutes. When she returned she lowered my price per gallon to just above $6.00 a gallon! She then stated she would review our family's account for average usage and would see how they could adjust accordingly in the future. This type of interaction is very rare in our current economy. I would like to offer, at this time, maybe Suburban Propane is changing their practices. If you are a current customer I would recommend questioning your next bill if it seems unreasonable. Please let me know. SYOY! Bill P.

This is an awesome service! Ring the bell or call the number on the sign. Someone comes out right…read moreaway. Didn't get the guy's name but he was super polite, pleasant and helpful. Super convenient, right here in the neighborhood. Highly recommend!!

It is convenient to have a local venue that is available 7 days a week and friendly. I also…read moreappreciate that they had new 20lb tanks that I was able to buy. Great location, convenient, and easy. Thanks!

Not near my home, but close to our boat. Needed electrical items when installing a replacement…read morestove top on the boat. Very helpful staff, great inventory and well laid out. Have been there multiple times for other projects.

Ace hardware is well staffed with knowledgeable, friendly workers and large selection of items…read more They seam to have everything from paint to tools to cleaning supplies to beachy gifts. Always fun to browse around and the App works very well and often has discounts. Recommend checking it out

Nick is a real-life superhero! We ran out of propane on a Saturday, and none of the major propane…read morecompanies would deliver. Nick answered our call and came to our home within a few hours. I highly recommend him, he's a true professional.

Fitz was very fast and efficient when installing our new water heater. Fitz came back a few days…read morelater and installed a new garbage disposal and once again did a great Job! Fitz did a great job of cleaning up after both installations. I would highly recommend using Fitz for all of your plumbing needs. Jake

Substantial decline in service Sadly the customer service…read morehas gone from mediocre to non existent. Worse, when we requested a delivery, we were emailed a day later with a delivery for the following day, nothing happened! No delivery as promised no call, text or email

I have spent hours on the phone with this co - there's been a block on my account ever since…read moresomeone checked for gas smell then tried to overcharge me. When calling I was transferred numerous times then told the block was removed and they placed an order for us. Nope! It was not removed so my guess is probably because we fought being overcharged for a visit we are now blocked. No other explanation. Wasted so much time! Terrible!!!!

Watched this place grow over the years. Use to be a rough area ut alot nicer now. This gas station…read moreis a small grocery store they have everything now. They are always cool to me and have the cheapest gas prices which is much needed right now

If you must go there, ask for a receipt and check everything. And watch the prices as they are rung…read moreup. Items marked as being on sale for $.99, get rung up at the register at regular price. Point out the pricing is wrong, and the kid behind the counter argues with you. You show him the signs, and he exclaims, "who put that there!?" Then still doesn't give you the sale price.