The hotel staff were so great! We needed some first aid supplies for a cut and they ran to provide…read morethem for us multiple times and made sure we had everything we needed!

Stayed here over the weekend and enjoyed my stay. It cost $22 a day to park here but once you park…read moreyou don't need to leave for anything! It's close to everything and you can just walk. Breakfast is free and they have a variety of foods to choose from. The bed was a comfortable. I slept like a baby!

Stayed here recently while in town for the weekend, and then for a week while having some remodel…read morework at the house done a few weeks ago. This hotel is located in the heart of downtown inside the original RJR building. The front desk staff are all professional, friendly and kind, each encounter with desk staff was exceptional. Valet parking is the only real option, unless you want to drive around looking for a limited parking spot. All of the valet team are professional, courteous and timely each went above and beyond for us. Very comfortable accommodations. We stayed in a king room the first time for a weekend and a king suite for the weeks stay. Both are comfortable, the suite's size and separate seating area definitely make it worth the difference if your stay is extended. King bed, very comfortable, quality linens, very quiet soundproofing with high ceilings and heavy drapery with modern minimalist wall decor. The bathrooms in both are nice the suite, another level of comfort. Walk in large shower with a vessel tub within the shower enclosure. This hotel is one of the higher end in town, it trys to hit those marks. Better than most. 4 Stars rounded up a full star for the steller staff here from the front desk, to valet team, housekeeping and room service everyone makes your stay here better. 01150

A very high price point that does not live up to its reputation…read more We noticed multiple design feature that were simply awkward and not up to its purported level. Like the shower door positioned so you could not turn the shower on without getting soaked: a cold surprise every morning. It also seemed like profits are prioritized over good service. For example, there is nowhere you can get the usual incidentals of eating and drinking, but instead are channeled to the restaurant. But in the restaurant, as elsewhere, you discover the typical profit milking that all places have, but substandard service, as if they cut costs in personnel to increase their profit margin. Want caffeine in the morning? You need to go to the restaurant, with the time it takes, inflated prices, and substandard service, or venture out into a downtown area that is decidedly dicey. (The bus station is located only two blocks away and it is like every other bus station I've ever seen: don't go near it after dark and it's sketchy even in the morning.) It is clear the restaurant staff have had no training. During flu season, the server will deliver your water carafe with their hand around the lip where you will pour the water. Ditto with silverware: watching hand gripping the surface that will touch my food. Also, I ordered a two-egg omelet and a bowl of berries, listed as $6 each on the a la carte menu: $12. I was served and charged for the full 3-egg omelet plate (plus greens and potatoes) and a bowl of berries, at $17 and $6: $23. The first day I thought it was a simple mistake but it happened the next day. Just price gouging through markups. We were in town for a death in the family and coincided with a major local conference. So we were half at the Kimpton and half at the nearby Hampton, with its generic breakfast and architecture. But you know what? Both my wife and I agreed that Hampton would have been an easier and better stay. We just rolled downstairs for some caffeine and fuel to start the day. Things worked better, we didn't have the long wait and risk of getting ill, and nobody was trying to upsell us: overtly or covertly. Easy choice. Oh, and I stayed in a Kimpton a couple years back, in Cambridge, MA. MUCH better. There's something wrong here. Or maybe Private Equity bought the company and they are doing what private equity does to everything: platform decay because of squeezing profits for shareholders. That's my hypothesis. I'm sticking with it. And maybe it did serve as a template for the Empire State Building and maybe it did not. Who cares? It's overly dark inside and we can't see things. AND, to top it all off, we were awakened before 6:30 one morning by a fire alarm. We all piled out in the pre-dawn cold. So another dubious first: first hotel where I've ever experienced a fire alarm.

This hotel is absolutely beautiful. The staff was so friendly and helpful!…read more They had some amenities that your standard chain hotels do not offer much anymore- a two hour cheese and wine "happy hour" in the lounge, milk and cookies for an hour each evening and the hot breakfast the next morning was great! The room we stayed in was so nice. We only wished the lounge was open during the entire evening so we could have come back after dinner to enjoy the space and a couple drinks. I will definitely stay here again when in the area.

What a hidden gem on so many levels. Apart from its historic significance, everything exudes charm…read morewith a rustic colonial vibe of red brick and exposed wooden beams. The staff was remarkably attentive, treating us as if we were guests in their own home. Our happy hour host "Matt" was engaging, fun and personable. Everyone there for the complimentary wine and cheese really enjoyed the fun and camaraderie. We will definitely stay here again and an again whenever we visit the area.

I had the absolute pleasure of winning a complimentary dinner tasting at Founders in The Shaffner…read moreInn, thanks to EatDrinkTriad and YelpNCTriad. It was such a phenomenal experience! This was a special event, and the dinner menu is not quite yet solidified, but I want to a) talk about the delicious food, b) the beauty of the inn, and c) the hospitable and friendly staff at the Inn/Restaurant. The Inn itself is beautiful and historic. It's located in the heart of downtown Winston, but has its own parking lot which is a huge plus. Our dinner was in a reserved room on a Friday evening. It was a great room for our group of about 11-12. Our waiter, Gary, was THE BEST! He had a radiant personality, and was super attentive! The chefs (Kelly and Juan) came out to talk to us and were a pleasure. The food! I can't wait for this to be a constant menu at the restaurant! We had Fried Green Tomatoes, Mandarin and Goat Cheese Walnut Salad, Braised Short Rib over polenta dish, and Crème Brûlée cheesecake. YUM! And the drinks were very unique and delicious. I am so looking forward to another trip back to Founder's! I absolutely can't wait to try brunch!

Would NEVER recommend as a wedding venue. Completely incompetent staff. Paid for an open bar and…read morefound out after the fact they were charging my guests for certain liquors. Kayla Garner should be fired. I've never met someone who is so bad at their job. Do NOT work with these people. They also manage the crest as an event space.

We had such a pleasant experience during our stay at this Embassy Suites. We were in town for a…read morewedding and booked based on the recommendation for the bride and groom. This hotel is situated right in the heart of downtown Winston-Salem and is close to a bunch of restaurants. There is a parking deck right beside the hotel but it is city parking, so it is $20 - $25 a day. Plenty of parking though so very convenient. We were able to easily check in - even getting in a little early, and we had a nice spacious room with a delightful view of downtown. The hotel is a little older but it is very clean and all amenities worked as expected. The price was also incredibly affordable. I would recommend staying here if you are in the area. In fact, I will be back in the area in the next week so I booked here again because I liked it so much.

From when I called to book, to when we left, we had a good experience. I was glad we stayed here…read moreagain. (We stayed last year and it was good because it snowed the weekend we were there and the tunnel directly to the conference center is great!) The breakfast they have in the morning is great. My girls and I love the waffles and I like the omelettes that are made to order. If you're in Winston-Salem and need to stay downtown, this is the best place!

Queue the music! We were invited to the Graylyn Estate to witness the union of two extraordinary…read moreyoung adults. Chosen family- John has been family to the brides side since before she was born. We arrived at 3pm on a cool, fall Saturday in November. The grounds beg to be explored, the history of the house has secrets in her stairwells and rooms. The architecture breathtaking. We waited by the koi pond until it was time to take our seats in the lower garden for the ceremony. Cocktail hour was outside as well and the temperature was dropping. We couldn't wait to get inside for dinner. Well- it wasn't much warmer indoors. The dining area was split between two rooms, one of which was a sun room- all glass doors around the room. The interior room had a giant fireplace blazing in the center. We sat in the outer room- my shawl stayed on throughout dinner. I wore fleece leggings under my gown because I am always cold, but even that wasn't enough. The staff! They wowed me- from escorting guest to the powder rooms (clear on the other side of the house), to the bartenders making drinks the whole night, to the servers working our side of the dining room. Every member of the staff was beyond helpful and friendly. Amanda and Katherine worked the bar & were fantastic! And the servers I encountered all hustled while helping the guests- Christian, Dylan & Kelton were on our dining room team. Special shout out to all of them, they made a great impression. Food- fresh salad and warm dinner rolls were set down first. Wine glasses filled & water glass too. John and I both opted for steak as our main- cooked perfectly and I know that's not easy when catering an event. The whipped potatoes and green beans perfection. The table were set beautifully. The dance floor was in the pool room, the put the floor down right over it! Which was comical because of the bounce in the floors once the dancing began. Being cold the whole time, I couldn't wait for the dj to turn it up. They had the doors open for the dance floor room leading out to the lower gardens where the nuptials were earlier. At this point the sun had set and all of the guest were cold. That was my only complaint- we needed heat for cocktail hour and definitely heat for dinner. Once the dancing began, I warmed up quickly & even had to take 10 outside, without my shawl, to cool down! The festivities were to go on till 10:30pm, but some of us more seasoned guests departed before that. I really hope to come back and explore the estate in the future.

The most beautiful hotel of North Carolina! Definitely worth a trip out to Winston-Salem to pay the…read moreGraylyn Estate a visit.

Chose this hotel because my wife was having knee replacement surgery at Baptist Hospital and this…read morewas the closest hotel to the hospital being just a short 3-5 minute drive away depending on traffic. Plus this hotel is right across the street from the Miller clinic which runs shuttle buses to Baptist hospital from 7:30 am to 5:30 pm daily so you don't have to drive your vehicle and fight construction and traffic trying to get in out of the parking decks. The room was clean and the king size bed comfortable. Room had a small fridge and microwave, desk and chair ,a chaise lounge, ironing board and iron with plenty of drawers for storage and a hair dryer in the bathroom. They had an outdoor pool as well as a business center, meeting room, a work out room and a guest laundry. All staff we encountered was friendly. The breakfast was good not great, with the eggs and coffee being downright awful, but the did have some to die for warm iced cinnamon rolls. The hotels backs up to 421 which a major artery around Winston, but we were in the front of the hotel, so there was no road noise, only the occasional late night door slams and the construction workers getting up to go to work in the morning, but I was usually up by then anyway. And of course, this close to the hospital, you will hear occasional sirens or the medical helicopter taking off and landing, but we never heard anything really late at night or very early in the morning. The only reason I didn't give this hotel 5 stars is no where on the website, nor when you check in do they tell you that when you make your reservation, they put a hold on your account for a one nights stay plus tax and once we checked out it took 5 days for this hold to drop off of our account so we could use our money again, These hotels need to make guests aware of things like this up front, not you find out when you check your bank account and find your short funds due to the hold. Overall we had a good stay and hope we don't have to come back to Baptist, but if we do, we would stay here again.

This is my second stay at the Winston Salem Medical Center Holiday Inn Express. My first experience…read morewas fine, which is why I chose to return. Unfortunately, this time around, it was quite frankly disappointing. While the check-in process went smoothly and the basics were in place, I encountered a few issues that significantly impacted my stay. First, the internet connection was very slow for an entire day. It eventually resolved itself, but since I work remotely, this was more than a minor inconvenience. The real deal-breaker came the following morning. I woke up early and went into the bathroom, only to see a roach crawling near the toilet. That alone is enough to question the hotel's cleanliness standards. On top of that, the bed frame sticks out awkwardly beyond the mattress--something that became painfully obvious when I bumped my shin on it in the middle of the night. Overall, the cleanliness and upkeep of this location leave a lot to be desired. Based on my first stay, I expected more, but after this experience, I won't be returning. Disappointed is an understatement.

My husband and I made a last minute reservation and they accommodated us so quickly. We chose to…read morevalet our vehicle which was an added perk. Joseph at the front desk treated us like royalty. The beds were clean and comfy. The view of winston was wonderful at night. We also had a drink at the bar before bed. And breakfast the following morning. We will definitely choose nothing but the Marriott from now on. This sold us.

From the owner: A Hotel and Convention Center complex conveniently locarted downtown Winston-Salem featuring the…read moreMarriott, Embassy Suites and Benton Convention Center. The complex has over 460 guest rooms and suites as well as over 170,000 square feet of meeting, banquet and exhibition space.

12/30/25 I reserved…read morea room at the Marriott Winston-Salem for one night through the Marriott app. My wife and I were on our way to Asheville for New Year's, and I thought this would be a good stop to explore the area before continuing the trip. We are Titanium Elite members, and I still had a few Suite Night (upgrade) rewards available. After booking, the app wouldn't allow me to apply the upgrade, so I emailed the hotel to ask if one could still be used. I also mentioned that we were celebrating my wife's birthday and our 15th anniversary. When we arrived, the front desk associate thanked us for being Titanium Elite and told us she had upgraded our room. She then wished my wife a happy birthday and mentioned she had received my email -- which was very much appreciated. The room was an excellent upgrade. It included a small kitchenette, a family room with a couch and large TV, and a dining table that could seat six people. The bedroom was spacious with another TV, and the bathroom was a nice size with a walk-in shower. Everything was very clean and well maintained. The only negatives were related to lighting. The family room could really use more lighting, as there was only one lamp behind the couch. During the day it's fine with natural light, but at night it felt dim. Also, there is no light switch between the bedroom and bathroom, so we had to leave the shower light on because the hallway to the bathroom is very dark. One nice bonus is an excellent Mexican restaurant located right outside the hotel's front entrance. The food was very good and made for a convenient dinner option. Overall, a great stay with a fantastic upgrade and attentive service. We would definitely stay here again. Also after returning from dinner we came up to our room and there was a wonderful cheese and meat board on the coffee table with a Happy Birthday card for my wife. Very generous

1- under renovation very dusty air 2- deep padded carpet in…read morenewly renovated halls, suitcases do not roll, they must be dragged 3- many of the few and very poorly placed electrical outlets in the room do not work 4- lights in bathroom of first newly renovated room did not work 5- ice machines are not available on all floors as they have been removed during renovations and not replaced 6- parking is an issue 7- customer service is not what I expect at a Marriott hotel Expect a very different experience and am pretty disappointed, and am considering moving to a different hotel! Melissa J

Love Indigo. No…read morematter where I stay in one it is clean and friendly. The service is always impeccable and fun. And I have never had a bad meal at any of the in-house establishments. Seriously, they make business travel something I dread far less just because I know my down time will be amazing.

Great breakfast, comfy rooms, staff is lovely. Say hi to David at the front desk! He is super…read morefriendly and helpful