From the check in process to my overall stay, the staff was professional and friendly. The room was…read moreclean and I appreciated the size of the room. The gym was one of the nicer gyms I have experienced at a hotel that is not classified as a luxury type place, and I love that they accommodate dogs. The breakfast was a limited in terms of options, but the breakfast area as clean and the staff was great. I will definitely stay here again when I am in the area.

Hotel is very clean, room is spacious. Breakfast is good, but be aware, there are days where there…read moreisn't anything for ppl with a gluten intolerance. I highly recommend staying here over anywhere in Opelika. It's one of the best experiences nationwide. I will choose this hotel when I come back to town. BTW- rooms have a full size fridge!

It's a lovely setting and the rooms are spacious, clean, and well-appointed. The staff was…read morefriendly and the pools are great--the indoor pool was warmer (also had a hot tub, as did the outside adult pool) than the two outside ones (adult-only and one which was mainly for children). The main problem we had was that there were not enough towels for four people, but we did ask for and receive extra ones. But the housekeeper did not replace the extra ones in the morning, so we had to ask again the second day. Other than that, all was well with the room. My daughter and I did order a meal at the poolside bar/café and it was delicious! Our order-taker was Cameron and he was helpful in making sure I avoided onion-stuff. A very nice get-away locale--a putting green, golf course, etc.

Staff who truly care about the guest experience made us feel special. We arrived early and hotel…read morewas full but we were still able to check in 2 hours early. Pool is a fun design with awesome slide that goes through a tunnel - fun for kids and this adult! Good in main restaurant was very good, especially hamburger with its bacon jam! Breakfast bar far exceeded our expectations!! This is the best breakfast bar and maybe the best Marriott I've ever visited. We hope to be back and highly recommend!

Beautiful and unique rooms! The hosts are always friendly and helpful…read more The mattress and bedding is super comfortable. I'm partial to the coziest robes ever. If shrimp and grits is on the menu for breakfast you will want to order.

Heritage house was a wonderful experience that one would need to have at least once. The small town…read moreof Opelika, Al is the most hallmark city ever and has so many great things to do. Coming from A big city with too many people with too much hustle and bustle, it's a nice slow down. But this beautiful bed and breakfast, which was a first for me, was a great experience. All of the nostalgic/historic furniture and motifs were a very unique view point of how society looked In years past. The owners Dani and Leif were super nice and accommodating. I hope more people will support locally owned and operated businesses like this for historical restoration buildings. FYI, there is a pinball/ video game bar that sells comic books in town and a speakeasy. Very, very lovely people and must go to place on your list. If I'm in the area I will be coming back again.

I'm Gold with Hilton and do not recommend this hotel for the price they charge. They have the nerve…read moreto charge $500-800 night for this place during football games and almost $200 for regular days. This hotel is not of the standard to charge that amount. Staff here is amazing, but they are severely understaffed. When you check in, there's one person working in the front desk and running all over for the entire hotel answering requests. Literally one person working in the entire hotel. Whoever runs this hotel is cheap, and should be ashamed to carry the Hilton name and be overcharging people knowing they upgraded the lobby,the furnishings, etc., but did nothing to the structure. The floor in the bathroom is gray, but you can see the filth in the tiles. Mold around the fixtures- and cheap shower fixtures that lower the water flow to the lowest possible pressure!! Floor molding just missing or falling off, mold in the shower. They think the gray color will make people think the floor is stone so it's clean, but it's not. As I said, excellent front desk check in staff, but no amount of good staff is going to be able to gloss over the fact that the structure is deteriorating inside, poor quality materials have been used to patch over filth, and the filth is coming through. And then I had the nerve to try to use the iron because I forgot to bring our steamer and it was a cheap as crap iron that leaked all over the clothes and then stopped heating immediately. Just do better and upgrade this property the way it's supposed to be. Robin at check in is amazing! Went down to see what they had for breakfast and they had one of those three compartment heater units that was covered with aluminum foil! Aluminum foil! That I had to lift to see what was under there and get the food out like I was at some cookout or something. The egg omelettes were overcooked and hard. The oatmeal was thick and dry. Not much to chew from at all and definitely not very sanitary with a loose piece of aluminum foil sitting on top of food like we were at somebody's house. This place is only surviving because of the name. Wonderful smell until you get inside the rooms where it smell smells like mold. That's why the halls and downstairs are so overly fragranced. UPDATE--WHY was housekeeping knocking/banging on our door at 8:13 AM when there's a DND sign on the door AND ITS NOT CHECK OUT TIME!!!??? WTH???? You just lost one of the TWO STARS you had! ZERO REASON TO BE KNOCKING ON DOORS AT 8AM!!! AND AGAIN After I sent the hotel a message and told him about housekeeping banging on my door, told them there was a do not disturb sign and told them I wanted a late check out someone came at 9:30 and banged on the door. I called downstairs and the woman told me that we have been checked out. Asked if someone else from the room checked us out and I said absolutely not. My husband never does anything with check out and he's been unconscious since last night other than you all banging on our door! Like they checked us out and keep banging on our door and I sent a message that you ignore? Boy I can't wait to call the 800 number! This hotel sucks beyond belief! And now I found dryer sheets stuffed underneath the bed. The first one fell out of somewhere in the bathroom the other day, and I thought maybe a guest had left it behind, but I literally just looked underneath the bed to see if there was any filth under there and found dryer sheets stuffed on both sides of the bed so they cannot claim that some guest left them there.

No one at front desk for 20 minutes to check in. Dirty room. ADA room is a death trap as doors…read morebarely open. Noise on 4th floor from interstate keeps you awake all night. No coffee filter so no coffee in room in am!!! Do not recommend!

I'd like to give this BW a 3.5 if I could, but let's go with a 4…read more I love staying at Best Western's because I generally know what the franchise is like and what to expect. The prices were fair and the ratings good so I booked here for a four day stay in Auburn/Opelika. We had family nearby we were visiting and the location was excellent for getting around town. The room was a great size and clean, however turndown service was lacking. Twice we had someone come in to empty trash and put in fresh towels, but the bedding was never changed or made during our stay. We had to go up to the front desk a few times to ask for items we needed - they were accommodating but some of those trips could have been avoided if housekeeping had come in. Towels were pretty thin. The bed sagged a little in the middle but not tooooo badly. We could hear one set of neighbors, but otherwise heard very little interior noise. You WILL hear a train in the distance from time to time, but I find that sound soothing. lol The pool was not open yet - it was warm when we visited but still spring time and they may not open the pool until later, hotter months. Now, the only truly disappointing part of the stay was the breakfast. This is one area where BW has always done well in my stays with them over the years at different locations. NOT this one. The 'warm' part of the breakfast was either room temperature or cold. The sausage was scary looking, shriveled up and old. Both of us passed on eating that. There's no carafe of water, so if you want a drink that isn't coffee, you must have juice. I believe there was some milk because they did offer cereal. Their bread products were good. For some reason this particular BW's breakfast fell far short of what other's have. The front desk people were very nice and professional. Hope this helps you decide on a hotel stay!

I booked a room thru expedia for 2 nights. when i checked in, the room smelled horrible, like…read moresomeone had been cooking weird food in there (even tho there's no kitchen). i asked to be moved to another room, the desk person, who is from India, said they were full and sprayed a whole can of air freshener in there... so now, you can't breathe in there, and you can still smell that weird smell. So i asked for a refund (since the hotel took my $$). Nope... I asked to be moved to the other local Best Western... Nope. when I told this man that I could not stay in that room for the smell, he said it sounded like a personal problem to him, that nobody else complained about the smell. so I called corporate. They pretty much said that it was expedia's problem, not theirs. So now I am out all this money for two nights at a room I cannot stay in. Then I called expedia, who also called the hotel, after corporate got off the phone with the hotel, and they still refuse to give me my money back. So, Best Western corporate does not care about their guests. and these hotel owners obviously do not care about their guests. And besides the smell in the room, everything was so sticky and gross that I could not even sit in the chair at the desk in that room without feeling icky. I did finally get a refund, but they did everything they could to keep my money. do yourself a favor and go book a room at the Hilton and pay the extra money and be comfortable.

Clean, quiet, nice location with lots of things near by. I recommend. Felt safe with my family.read more

I found the hotel to clean and well maintained, but the real prize was the people who work there…read more At the front desk I dealt with Andi and Kelley who were friendly, helpful, and seemed to be all around nice folks. Housekeeping staff were friendly and returned my greetings when I would encounter them, making me feel even more welcome. And the best of the best was Ruby who works hard and diligently to keep the breakfast area well stocked and spotless. I had a wonderful stay.

Wonderful stay. Great amenities. Lisa, the AGM, I believe, was so individually accommodating and…read morehad wonderful public courtesy.

The hotel room was clean, so no worries on that…read more Horrible breakfast though, cold potatoes every morning, biscuits no gravy, toast no butter, etc. Just weird stuff like that. Soap and shampoo pretty much empty on my first night. I travel a lot, this hotel wasn't horrible but far from great. My guess is they need a management change but just a guess.

Fantastic, cozy, welcoming!!! I could go on and on about…read morethis wonderful bed and breakfast! Let me just start off by saying the manager and owner went out of their way to make sure I felt welcomed and comfortable on my arrival after a very long drive! The house was very clean, bed was comfortable, plenty of pillows. Boutique shampoo, conditioner and body wash in the bathroom was a nice touch. The grounds are beautiful and I enjoyed resting during the evenings in the front porch rocking chairs. Breakfast was varied and fresh every morning (home made granola, eggs, bacon, sausage, scones, pancakes, cheese grits, muffins, yogurt and fresh fruit to name a few). There is always coffee, tea and hot chocolate along with water and sodas available in the garden room along with fresh cookies. Highly recommend if you are visiting the area! This was a nice mini vacation while my daughter attended a sports camp at Auburn University.

Great Visit. I would definitely stay again. Very clean and breakfast was yummy. Easy check in and…read morefriendly staff.

Nice and clean spot. Easy to get to campus from as it's right by Tiger Transit. Front desk team was…read moreso extremely kind and helpful. They had information sitting for game day visitors. Each morning, we enjoyed the breakfast at 5am. Rick was there and was so helpful and the breakfast was just what we needed. Rick always made sure we were comfortable and always checked in with us. He was professional and always had everything in good order!

I would give this place zero stars if I could. I requested a first floor room because I can't do…read morestairs due to a knee problem. (Showed my handicap parking tag.) The person at the front desk "DJ" said he could not change my 2nd floor room. I asked to speak to a manager and he said no, I couldn't. Then he had all kinds of reasons why I could not talk to a manager (his phone wasn't on/working, the hotel phone didn't work, his manager just left, he couldn't call his manager because she was on vacation- his story kept changing.) Then he said he was going to cancel my reservation, knowing that all the rooms are booked this weekend all over town. I hope the owner of this establishment reads how unprofessional this employee was. I will be contacting the corporate office about this horrible employee. Stay away from this "Quality" Inn... which smells moldy and is not so clean, either.

83 degrees out and the pool is closed merely because no one has skimmed or vacuumed it. I went the…read morefront desk because there was only one regular coffee in the room. There is two of us in the room. The unobservant woman at the front desk points out the stale coffee at the table. I said no that's not the issue. My husband and I want fresh made coffee when we wake up. She states that they ate supposed to have coffee 24 hours as far as she knows. She had no idea if they actually made fresh coffee at 6 am. This place is not busy enough to afford making coffee around the clock. All she had to do was roll her fat ass to the drawer that the coffee is kept and hand it to me. But she was so busy staring at her cell phone to even notice I had walked up. For the age of the building our room was clean and comfortable.

Upon checking in the front desk staff was very disinterested in dealing with me. I felt like a…read moreinconvenience to him. The room wasn't to bad. Big marks in a couple spots in carpet. Fixtures are rusting and room felt dirty. Then cleaning staff just open the door and tried to come in at 845am. Won't be staying here again.