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    Fairfield by Marriott Inn & Suites Omaha Downtown

    3.6 (41 reviews)
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    View from room 222
    PJ C.

    I now know why this hotel was relatively cheap - it is in a remote part of the north downtown area with a cluster of other hotels. It is close to the NCAA baseball stadium but if nothing is going on there this area feels lonely and a bit dodgy. Very few places for dinner nearby. The upgraded room was just OK and the bathroom tub is dated. The room could have been cleaner. I found food in the sofa cushions. The free breakfast was fine - typical for a Fairfield Inn. Overall an OK experience but nothing special.

    1 banana in the fruit stand.
    Wendy P.

    I usually like Fairfield Inn a lot. But this location is pathetic. The rooms are very small and the beds are tiny! Both my son and I fell out of bed because they are so small. Expedia booked us a room that didn't fit all of our family. The front desk lady was very nice and switched our room. It was still smaller than any other Fairfield I've been to. The continental breakfast was horrible! There was almost no food and the girl appeared irritated and ready to clean everything out. Cereal, English muffins and yogurt were the only options. The sales lady was nice and helpful. But the friendly staff was not enough to make up for the glaring deficiencies here.

    Rick T.

    Quick stopover while on the way to Denver and not sure I would recommend this Fairfield Inn. The rooms were fine, nothing amazing but fine. A very nice feature you don't always see today is they still offer purchasing in theater movies in your room. At $20 a movie, it's and expensive option but I have always liked having that choice. The staff were friendly enough. The breakfast buffet was okay, but nothing special. The real, real downer is their spa. I have attached pics. It was run down and in no way up to the standards of Marriott. The plaster interior is in horrible shape and should have been replaced some time ago. My daughter wanted to stay at this location because of the pool and spa but sadly she had to wait till we got to Denver. I expect more from the Marriott brand my family enjoys so much.

    The comfy bed!!

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    10 years ago

    Old let hotel, looks like they are building a new one 10 feet away. Very nice staff and good location

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    Page 1 of 2

    Ask the Community - Fairfield by Marriott Inn & Suites Omaha Downtown

    Review Highlights - Fairfield by Marriott Inn & Suites Omaha Downtown

    Mark and Travisra that work there also help me navigate Omaha to find the old market and other things.

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    DoubleTree by Hilton Omaha Southwest - Meeting Room

    DoubleTree by Hilton Omaha Southwest

    (73 reviews)

    $$

    West Omaha

    First time coming here, wanted to stay in Omaha for the night, this place had tons of parking and…read morethere's plenty of things to do in walking distance as well. Staff was really friendly, checking in was easy I did see a few cock roaches on the way to the room. Thankful for a first floor room too. Rooms were okay but I didn't like the hook style locking system in the bathroom. No complimentary breakfast but you get free cookies. I would love to come back and check out the pool. Overall, fair hotel

    This is the worst hotel I've ever stayed in. The entire top of the window was COVERED in mold. It…read morereeked of musk and mold as I first walked in and then I saw the broken lamp right under it! Open wires near the bed and nightstand, stains on the floors that matched the blood or red/brown splatter on the duvet, dirty bathroom/hair on towels, and splatters on the walls. I moved rooms immediately and noticed the microwave and fridge did not work. That was not a big issue but the next day I had absolutely no hot water so while checking out I mentioned that and was told the problem was known and now fixed. Why wouldn't you tell your guests that of this known issue? The worst part is that management questioned me for pictures after I left even though I complained in-person, right away and they moved me. I expect this kind of treatment if I booked through a third party app but not when I booked straight through the hotel. I've included the last letter I wrote to Guest Relations. It was my third and final attempt to get any sort of recognition for the ill situation. I was awarded 15k points (that I probably will never use) before Veronica even contacted me. Management and guest relations couldn't care less about making things right with the customer. She definitely took my last paragraph seriously and did not respond whatsoever. I guess if they're ok ending it like this then so am I! Hello Veronica, Personally, I would have liked to see the situation handled a little differently by starting with a callback from the GM, Jason Johnson. To me, that sounds a little more personable than an email and I didn't think it would be too much to ask since you are indeed in the hospitality industry. However, I will gladly send you the pictures of what I have to help assess the situation. Of course, I do not have pictures of the microwave not working properly, the smell of the room, or the refrigerator and shower temperature. I do have pictures of the text interaction between my mother and Haley after finding the mold and wires, as well as the lamp and splatter on the duvet. I was in town for a funeral and to reunite with distant family that I have not seen in years so forgive me for not taking pictures of the mold or wires. I was more concerned with spending time with my family instead of worrying about the hotel room. Keep in mind that I moved rooms rather quickly because of Haley being so responsive in fixing the issues. She was an absolute pleasure to deal with and I hope she gets the recognition she deserves even with due circumstance. I appreciate the points even though I'm not familiar with them. We travel at most, once or twice a year so I'm not sure I will use them but thank you for offering something more than a cookie or breakfast. I understand in your position that you need to be wary of guests who tend to over exaggerate their issues or concerns but I never thought I would be questioned for pictures over such obvious issues in the room. I suggest speaking with the housekeeping and management team about the unsanitary conditions of room 236. If my young children would have grabbed those wires and been electrocuted we would be having a very different and difficult conversation right now. I am not happy with how this is being handled but I am also ready to put this behind me so please do not feel obligated to respond. If anything, I ask that DoubleTree by Hilton Omaha-Southwest 'DO BETTER' because this entire situation could have easily been rectified.

    Holiday Inn Express & Suites Omaha South - Ralston Arena - No stopper in the sink.

    Holiday Inn Express & Suites Omaha South - Ralston Arena

    (33 reviews)

    $$

    We stayed at this hotel 6, 2021. Overall, we were happy with our stay. It was clean, well lit, and…read morethe staff was very friendly. There is no odor of smoke that you can have when people try to sneak one in. Our room was in good repair, there was no mildew on the bathtub or shower which often happens no matter how clean the room is, there was no outside ambient noise which can often be problematic. The only reason that I gave four stars is an issue that we had the day we checked out. I booked this location was it advertised to have hot continental breakfast starting at 6 AM. My husband and I we're down at 6:30 to find it nothing was there except for the juice machine. When we asked the staff what was going on in regards to breakfast, she said she was running late and it would be at least 20 minutes more. Since we needed to be on our way, we ended up grabbing breakfast at Dunkin' Donuts.

    This is Not an ADA-friendly establishment We intentionally…read morebooked this property and the specific room after reviewing the description of the handicap accessible bathrooms. The bathroom of the room we booked was described as having "Shower with hand-held shower hose and shower with built-in transfer shower seats." (These descriptions have subsequently been removed from the website, but we have screenshots. Curiously, when I called the 800 number during this stay, the rep told me that only corporate can change website items. The room we were assigned had only one grab bar, no shower chair of any sort (a built-in transfer chair was advertised), and no hand-held shower hose. We went to the front desk and asked for a shower chair, and the front desk person (who was doing his best to provide good service) was told by the general manager that they had no ADA shower chairs. The GM refused to talk to us and made the employee take the brunt of our frustration. The GM's solution was an old, dirty folding chair (We have photos) to place in the tub for my wheelchair dependent daughter to use. This is not a safe, ADA-compliant solution. We were told that the folding chair is the only shower chair available at their property. We were given a second room with a better tub and better grab bars, but the toilet seat was completely unattached on one side. When we reported it, they offered to move us again, which would have been the 3rd room they had us look at while finding an acceptable ADA-compliant shower. The next day, we went out to a hospital supply store to purchase a shower chair, only to come back to find the toilet seat fixed (thankfully) and a small, previously used shower chair in the bathroom. Good for in-shower use, but not a transfer chair for a wheelchair dependent person. Upon asking the front desk about the shower chair, the clerk (different from the evening) was unaware that one was needed or requested. We were thankful for the chair, but we then had to return the shower chair we had just purchased. The purchase of the chair and subsequent return took 2 hours of our day. We were not told by any associate that they had located a shower chair, apparently from storage. The parking in front of the hotel is actually arena parking and is well-surfaced, but there is a sign that says "Arena Parking Only." The hotel parking lot is beat up with potholes. The handicap parking is on the far side of the building, and the closest door to it leads to two separate flights of stairs. IHG should seriously investigate the blatant disregard for the needs of its ADA guests at this location.

    Best Western Plus Midwest Inn - Exterior

    Best Western Plus Midwest Inn

    (50 reviews)

    $$

    Millard, West Omaha

    When the first set of doors opened, we were met with a lovely scent, perhaps sandalwood. The lobby…read morewas nicely decorated for the season on entry and we found staff to be friendly. They acknowledged loyalty status & provided a snacks inside of a seasonal goodie bag. The effort definitely showed. On existing the elevator, the scent changed drastically. Stale cigarettes from decades ago would be my guess. If they don't have smoking rooms, they need a major overhaul to get that stench out. If they do have smoking rooms, they need better separation for the non-smoking rooms. The room was cleaned well & the odor was less noticeable inside, while still faintly lingering. We had a standard K room & went almost immediately for the bed, exhausted. Which brings us to the bed... she was worn out. Not getting old, not starting to wear. I'm talking sit on the edge and slide to the middle before being swallowed up by this very beyond it's best buy date mattress. Lastly, the breakfast room is huge & had tons of options. We didn't look at them all. No bananas, tho... only apples. In all fairness, every property we stayed at this trip, regardless of brand, had no bananas. We had boiled eggs, scrambled egg-like substance that was loaded with veggies & the hubs had a waffle. Coffee was drinkable. For under $100 to crash, it was acceptable. I'd prefer they raise the rate & get new mattresses!

    Rancid vibes. Rude front staff. Worst bang for my buck I've possibly ever had. First time in Omaha…read moreand downtown pleasantly surprised me, but this hotel unpleasantly revoked and neutralized any of those feelings at best. Stay literally anywhere else. On what could improve, the professionalism of the front desk was HORRID

    Residence Inn Omaha Aksarben Village - Great night life

    Residence Inn Omaha Aksarben Village

    (26 reviews)

    $$

    Aksarben Village, Aksarben

    Mobile key was working (other Marriott properties I had issues with them not working ), but there'"…read moreare definitely some delay/lags which the brand needs to work on. Quick response to service requests Pretty clean. Not perfect, but better than most. Location, location, location. It will definitely be my go to place whenever I'm in town. One small complaint, the vanity mirror in the bathroom is too dim. I don't wear makeup, but for anyone applying makeup or needing good lighting for any other reason, you won't get it.

    My experience at Residence Inn Aksarben was completely unacceptable and easily one of the worst…read morehotel experiences I've had. At check-in, I noticed I was not offered a room upgrade despite holding Titanium status. Because I had a meeting, I couldn't address it right away. Later that day, I spoke with Eric at the front desk--and that interaction alone guaranteed I will never return. Eric was rude, dismissive, and clearly uninterested in doing his job. Instead of assisting, he deflected responsibility, stating he had "just logged in" and implying I should have handled it earlier. He then brushed me off by saying he would "let them know" in the morning--completely ignoring the fact that upgrades are based on availability at the time of request. When I tried to clarify whether he understood Titanium benefits, his response was vague and borderline sarcastic. It was obvious he either lacked basic knowledge of Marriott Bonvoy elite benefits or simply didn't care. Either way, that level of service is unacceptable. To make matters worse, I was told at check-in that Titanium members would be charged $50 for a late checkout beyond 3 PM--this directly contradicts the guaranteed 4 PM late checkout benefit. Providing inaccurate information to elite members is not just frustrating--it reflects poor training and mismanagement. I travel frequently across several states and stay in Marriott properties often. I have never been treated this poorly or with this level of disregard. The combination of incompetence, misinformation, and outright disrespect from staff is inexcusable. I will NEVER stay at this property again and will actively discourage others from doing so. There are far better options in the area that actually value their guests and honor loyalty benefits.

    Fairfield by Marriott Inn & Suites Omaha Downtown - hotels - Updated July 2026

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