I thoroughly enjoyed my stay here this week. The staff was super friendly and treated me and my…read moresister very well. They did their absolute best to accommodate us during check in, getting us situated with a room fairly quickly. The outdoor dining area on the terrace was beautiful. It gave me a chance to take in a beautiful view of the city. The view from the room was not as exciting but was still gorgeous nonetheless. I recommend requesting a corner room, the ceiling to floor windows on both sides was an amazing touch. The beds were huge and comfortable. My sister said she had some issues with room service bringing everything she needed in a timely manner and the staff gave her poor directions. My only complaint was that we asked for double beds but got a room with a single bed. But when you factor in the view and comfort throughout the stay, it definitely makes up for it.

This place deserves 2 1/2 stars, with the front desk getting the credit for being courteous…read more The room itself was dirty, with mascara stains on the pillow cases, lipstick on the curtains and an assortment of stains around the bathroom. For $500 per night, I expect at least clean sheets and towels. Besides the filth, the a/c was exceptionally loud and kept me up at night. I wouldn't stay at Canopy again.

The Envue is in a waterfront location, with great views of NYC skyline. Modern decor. Main lobby…read morehad an open layout, with large windows so can enjoy the view. Too much reflection when taking photos of NYC at night though. Better to walk outside by the Port Imperial ferry terminal, and along the riverfront walkway. Complimentary water bottles upon check-in. Were informed that Breakfast is available for a fee. Rooms are small. King-sized room had a sizeable bathroom with double sink. The double room was much tighter, with regular bathroom size. Modern fixtures; nice coffee maker; mini-fridge wasn't cold and kept tilting forward. There is a gym and pool but didn't get to check them out. We didn't bring stuff since we thought we just had time for sleeping, but pleasantly surprised when we got late check-out at 2pm. Daily parking fee (ticket said pay at a pay-station before retrieving car but after looking around and finally asking at the lobby, can just pay right before exiting.) Elevators from parking lot.

Maybe don't steal guests items, especially when we stayed as a group of more than 300+ people…read more If you leave something in your room, say goodbye cause they will avoid communication with you and not answer the phone when you call them.

I have never written a review before, but this experience was bad enough that I felt I had to…read more My wife and I have been traveling up the East Coast and intentionally chose Best Western properties because we signed up for the rewards program and thought we were getting good value through the points and discounts. Unfortunately, this experience completely changed my opinion of the company. We originally had a reservation for three nights starting the following day. We arrived at the hotel around 7:30 PM and asked the front desk if they had a room available because we wanted to check in a day early. The gentleman at the front desk said they did and told me he needed to contact his manager to figure out how to change the reservation and what the price would be. I honestly didn't understand why this was such a complicated process, but I waited. About 15-20 minutes later, he came back and told me it would be around $1,100 for the next three nights. I was shocked because I was literally looking at the Best Western website with this location on my phone and saw the room advertised for $159 per night. I showed him the price, and once again he said he needed to speak with his manager. Another 15 minutes went by. He came back and said his manager could do it for $900 and something. Again, I showed him the advertised online rate and explained that I didn't understand why I was being quoted hundreds of dollars more than the rate publicly advertised on Best Western's own website. Once again, he went into the back to speak with his manager. At this point, I called Best Western customer service myself. I explained exactly what was happening, and the representative looked up the website and confirmed that the $159 rate was showing online. I asked if he could speak directly with the hotel, but he said he couldn't do anything about it and transferred me to another customer service representative. That's when things got even worse. I explained the entire situation again. Instead of trying to help resolve the problem, the representative told me that because I had previously agreed to a $280 rate, I had to pay that amount. The conversation became so heated that he was yelling at me. I sincerely hope Best Western reviews that call because the way I was treated was completely unacceptable. I was standing at the front desk while this was happening, and even the hotel employee was shaking his head at how embarrassing the conversation had become. The guy on the phone was so unprofessional. At that point, I told the front desk employee that I wanted to cancel everything. I no longer wanted to spend another dime with Best Western. I was then told I was "too late" to cancel, with the guy on the phone because it was on speaker phone, I hung up the phone because the conversation was going nowhere. My account at the hotel was then apparently locked by that person and the price being quoted somehow went even higher. Again, this sounds unbelievable, but this is exactly what happened. After another 20-30 minutes, the account was finally unlocked. The front desk employee spoke with his manager again and came back with yet another price that was still nowhere close to the advertised online rate. Eventually, the manager offered us two choices: receive a refund of our deposit and leave, or stay that night at the advertised $159 rate and figure out the rest of the stay the following day. By this point, it was after 9 PM. We were exhausted from traveling, so I agreed to stay that night at the $159 rate. Then I was told they were going to charge me $900 and something and that the manager would reimburse me the following day. At that point, I had enough. I canceled the stay and decided I would rather find somewhere else than continue dealing with this situation. What should have been a simple conversation -- "We'd like to check in one day early; do you have a room available?" -- turned into hours of confusion, multiple trips to the back office, conflicting prices, a customer service representative yelling at me, and an experience that left me completely frustrated and embarrassed.

My man & I stayed here January 23rd to the 24th for date night. Despite its name, it is not in NYC…read more Which threw me off, as I'm traveling out of Philadelphia most of the time. We snowboard first and then go back to a hotel in the area to enjoy dinner, anime, and some alone time together. It's literally one of my favorite things to look forward to every month. The hotel is within close proximity to the American Dream Mall, but like all the other hotels in the area, you either have to drive over, take a shuttle over (if it is offered by the hotel), or get an Uber/Lyft. It is not within walking distance. PARKING I remember CLEARLY being weirded out by the location of this hotel. I had to make a sudden left turn in on a really busy street while it was raining, and the parking lot was so weird! I had my snowboard and his in the car, so I really worried about leaving it in the parking lot overnight. Thankfully it was safe, but it did not give me good vibes at all! So we parked my car in close proximity to a security camera. That being said, the parking is free! The parking lot, is kind of small and cramped in size, and the staircase to get into the hotel is kind of confusing. There is no map saying which way to go. CHECKING-IN Upon checking in, the hotel is absolutely stunning. I had to use the restroom upon entering because I drank too much water while snowboarding earlier in the day, and the guest restroom was HUGE and stunning on its own. Checking-in was a breeze, especially since we book everything through booking.com ROOM I was expecting something fancier, I'm not going to lie. The whole check-in area and guest restroom were so fancy, the reviews on Google are close to a 5-star, so my expectations were high. But the room did not meet those expectations. It's a room. Would we return? It wouldn't be our first choice or our third for that matter. The remote didn't work so we couldn't turn on the TV or change the channels at all, and we had to watch anime on his phone instead. This was the hotel that made us realize, we need to start bringing an iPad with us because the hotel's appliances don't always work. That's been a fact if you check my profile for all our hotel stays. BATHROOM Well-lit bathroom, good shower, hot water runs quickly and well. Kind of cramped in size. BREAKFAST They do have a well-stocked for breakfast, but we didn't really like anything they had despite we grabbed some stuff to go the next day. My man even got some coffee to have before work, and he didn't like it at all so we had to do a quick Starbucks run instead. Eat at your own risk. OVERALL I can't say anything about the other amenities because we didn't stay here long nor were we prepared to utilize them. Although, I don't see us returning either to try them out. It was around $200 a night when we stayed here, on a weekday. It is what it is, but I feel kind of let down.

In a nutshell: 1)…read moreValued as a diamond member. Checked in online through app and had my digital key in a few mins. 2) Nice big clean room 3) Deluxe breakfast! (carnitas with the trimmings) 4) Helpful front desk 5) Nice gym, with plenty of space and items

Hotel is connected to a shopping center, quite a bit of traffic. But you're able to unload up front…read moreand take everything to the room. There's a garage where you can park your vehicle. Nice area, tons of stores to walk to. Staff was friendly. Breakfast included and was delicious. Tons of options. The room was very clean. The views were amazing.

From the moment I stepped into the lobby to the time I opened my room, this older /aged hotel is…read morenot like the other Hyatt hotels I have stayed, but it wasn't that bad either. I paid $170 including taxes and fees for the first night and had enough points for the next 2 night, so it was a great deal for us for 3 nights. The room itself was good. Bed was comfortable, and the bathroom appears clean. TV worked well, and highway noise wasn't too bad. Breakfast, which included for all guest, was better than the traditional continental breakfast. Plenty of juices, cereal choices, bread and bagels, and hot food items. Without this offer, I think this hotel would be a C in my book. Overall, I would grade and give this hotel a B-. Have a great night!

The worst front desk experience I've ever had. Should all be fired.dirty and outdated . Pool was…read morebroken

Very nice hotel. You know you are in for the suite set up when you book here, and it was a nice…read moreset up. Kitchen was great for cooking, and saving and reheating leftovers. The fold out couch was comfy, and provided nice additional space. The room felt updated and modern. The breakfast was good. Pretty typical in terms of what you would expect at such a place. However, one somewhat unique item was the tacos they featured, having different meats and some different topping choices each day, in addition to the typical cereal, baked goods and toast, oatmeal, yogurt and fruit. Enjoyed my stay, would definitely consider coming again if in the area.

We had the end unit on the 7th floor. Rooms seem like they are recently refreshed. Or at least…read moremostly so. Very spacious room. Must be one of the larger ones in this hotel. Everything worked good. The only annoyances were that the tissue paper ran out and the cleaning carts never seemed to have any replacements and the kitchen did not have dishwashing liquid. Room was clean otherwise. The breakfast was standard for a Homewood. Parking is open and free. Very close to American Dream Mall. 15min drive to Secaucus Junction. I would stay here again.

Nice stay! Place is right outside of NYC in Fort Lee NJ, but also a quick drive from the Palisades…read moreand Edgewater NJ. Because it's right off of 95 outside of the GW Bridge, it's hard to access coming from NY. You can't just cross over the highway, so you have to travel past the hotel for a bit and double back. Also, if you're super sensitive to road noise and traffic lights, keep the proximity to 95 in mind. But, it is a large building and solidly built. Sounds are minimal if at all, especially if your room isn't directly facing the highway. This hotel was very clean, and has a nice lobby. You can get breakfast included, which isn't anything beyond the basic hotel buffet bar, but it's available. There is also as bar( but not a restaurant). The hallways are pretty clean and modern, as was our room. We didn't have any issues with the furniture or bed linens, they were clean. Bathroom was large and there was a desk area where Hubby could get some work done. Internet was fine. Staff is very friendly and I did not encounter any attitudes from anyone during my visit. There are laundry rooms, but for a steep price of $10 for a wash/dry load, I decided to forgo and just wait till we got home. Overall a good stay, and more reasonable than those inside NY and imo more comfortable than what you get at a comparable place over there.

Our stay was as expected, a Hyatt, but there were a few snags. The first one is how the water…read morepressure in the shower was very weak. Secondly, customer service wasn't great when they were busy. We did order pizza in and I asked for plates and forks which we were given at the time. We took up a long table near the entrance. When two of the girls in our party sat at a smaller table with access to a tv I went up to customer service and asked if we could get the television on for them and the lady at the front desk stated in awhile after she checked in a guest. We were completely forgotten about after more than hour. I did go up to ask for extra towels and inquired about bottled water and was told it 4 dollar per bottle. I then asked about the workout room and laundry room. Upon venturing into the workout room which was exceptional with a variety of machines but there were no workout towels available. There were also no paper towels in the restroom. Next the laundry room , we found the laundry room and the price was 5 dollar a load. Breakfast in the morning was from 6-9am and had the variety of items. I had some coffee , toast and some eggs. I later grabbed a cup of juice. Took a banana for the road. Overall the hotel met our basic needs and we appreciate that.

I stay here frequently and love the hotel location, you can walk throughout Harlem and catch Ubers…read moreeasily. I find the rooms are the perfect size for NYC and reasonable cost compared to other parts of New York. Always clean and I love the courtyard and 2nd floor for working pre or post check out. The staff is sooo friendly. Since I stay here frequently for business and pre/post airport travels the staff has become like family. Imadie at the front desk always remembers me and does her best to accommodate my early/late check out needs as a Diamond member. Jandell is great for holding my bags, helping me load the car or receiving my food deliveries. I can't say enough about the staff from the front desk to the bar and houskeeping. Will keep coming back and telling friends about the location.

The rooms were stylish (although the were definitely New York efficiency style -with the sink…read moreoutside the bathroom). I appreciated the comfortable robes and slippers. Rooms were comfortably sized for two people and the common areas (especially the many lounge and eating spaces) were very well styled, always clean, and often underutilized (which was surprising for a spring weekend). I appreciated the high quality bath products and the hotels focus on eco friendly practices (refilling shower products and sink products instead of small one time use bottles). The staff was wonderful (especially the coffee bar/breakfast bar staff). Location was a bit off the beaten path, but short walk from the subway (with an express train right from Moynihan hall). Will definitely stay here again when in Harlam). The gym was well stocked (even had a peloton.. which was a bonus) and open 24/7. I used it twice during my two night stay and didn't see anyone else while in there.