On a last minute birthday request by my 14 yr old granddaughter to stay in hotel w/ hot tub. We'd…read moregotten a res. on line advertised at $110 +taxes and fees; hotel site, much more. Hotel confirmed they'd honor third party reservation.
First pros:
When we finally found lobby, we were greeted by a feeling of elevated comfort, & elegance w/ the black-coated front desk staff, earth of faux fire place, leather couches, & fancy chairs. Around the corner are the lowered lights of a bar & grill w/ lovely accents of polished wood throughout. Large glass windows surround a beautiful blue outdoor pool with hot tub in garden setting. In lobby, 2 options of chilled filtered water, 1 plane and 1 infused w/ fresh melon, a nice touch to give good 1st impressions.
They said it's ok to invite hubby and son to join my daughter & grandkids & I to enjoy jacuzzi, even though they weren't staying; seemed generous, + towels provided. Open till 10pm.
There were nicely scented toiletries in bathroom & MAX, HBO, YOUTUBE, and other streaming services, free w/ your stay.
MANY CONS: Our room had ugly window view to parking lot; we asked if we could change to double queen pool view, they said no, hotel only has single King rooms w/ pool view and any others were booked. Ok, we did Book last minute. Next day, Service Tech said there had been plenty rooms avail. w/ double queen, pool view, but 3d floor + our room would soon be renovated, and why it was sub par. Why the lie?
Jacuzzi: We visited the area earlier in eve, 6:40 pm when it looked lovely and aglow with gas fire pits & other outdoor ambient lighting... sadly, spa not hot, and just one jet working when i kept pushing button to start them? Service tech said they only come on w/ sensor w/ more folks in tub (whaaat?) he said, jets won't come on at night because of chemicals they add to hot tub (whaaat?). I hoped by AM, spa'd be hot so we could enjoy our AM coffee & take a dip!
By AM it was so cold by pool we did not want risk of experience night before w/ cold spa, so resorted to regular tub soak in room. Sadly, tub plug broken and won't fill! Settled for shower :(
No working bathroom fan! Not good for steamy mirror nor other smelly reasons fan is needed in there.
Room window made of thin single pane glass that if child or anyone fell into, it'd easily break and we'd fall to cement, 3 floors down; no screen on window that opened 3 inches. Also large chips out of paint on window wall, size of apple.
Heater tricky to get fan low, less noisy, & temp right. It loudly blew cold air and had to be turned off.
No working USB charger ports, only 1 defunct port & service tech said it was disabled in anticipation of remodel, & also why furniture was old, and my mattress felt like a heavy person slept in it creating very bad dip; mattress needs changing!
Fridge freezer, though coated in ice, not cold enough for ice cream. Ours went from frozen at store to melted beyond eatability, w/ in 2 hrs.
While hubby awaited our return from shopping he tried to get beer at bar, but found it closing by 9:pm. Instead of letting him know he'd closed out his cash register & that my hubby could get beer to take to room from front desk, bartender rudely said, "i just closed, sorry!" instead of suggesting beer at front desk. We did not realize was possible till too late.
Before checkout we waited over an hour for service tech to come look @ bathtub; we called 3 times over that hour & each time, told they were sending someone. When tech finally showed up he explained all about up coming remodel. Why the sub par room? Punishment for using 3d party?
With each issue w/ room, we tried calling front desk for help. 1st time, when we asked for more bath towels, no one'd answer, only machine says staff is w/ other clients, even @ 2:00am when i wanted heat but couldn't get cold air to stop blowing. No one ever answered @ that hour. I gave up & just got extra blanket from closet (there was only one!). I thought, they're sick of hearing from room 309. When checking down stairs, staff were not visibly busy..... usually 2 agents working, just typing on their computers & no guest in front of them. Service tech said, trouble with phones was part of future renovation issue. When we'd finally reached staff over phone to ask for 2 more bath towels (since we're 4 and there were only 2 towels), they brought 2 tiny floor mat towels! We had to physically go ask for bath towels!
Con: My granddaughter held bed quilt up to light of window and horrible stained filth showed through; see pic's.
They tried to offer minimal points toward discounted stay only to be used on hotel site, where dilapidated hotel costs more money. Not worth it we'd do better at home. Not recommended.