Terrible dentist ! Made a mess of my teeth. Billing is a nightmare! They quote a price, then add on more. They do not know how to submit claims to insurance companies properly. Don't bother going here! read more

Wonderful service and Dr. Prieto is amazing!! He is very thorough and educates the patient. He made my smile beautiful with Invisalign as well! Couldn't be happier! read more

Excellent service, always on time, nice clean office. The dentist was very thorough and explained everything

The dentists and hygienists are adequate. It's their unethical business practices I have an issue with. The first time my husband and I went to this office, we were told (I was promised!) that all of the X-rays and procedures were covered by insurance. Imagine our shock when we were billed nearly $900 each! They forgave my bill, but made my husband set up payments before he could be seen again. They pulled the same stunt on a friend who actually referred me to the office. She has a different dentist now. The next time we went I called the office and requested the D codes that they would be using. They were friendly and gave me the codes. They were still trying to sneak in some uncovered procedures. The time after that when I called to get the codes, not so friendly. Wouldn't give me the codes. I found another dentist. My husband wanted to stick with them. He asked for the codes and was fired from the practice! Granted, he should have called the day before. He only wanted to know if what they wanted to do was covered and they can't be trusted to tell the truth. I don't know if they're knowingly scamming people or incompetence. Any ethical office will check your insurance before the visit. They know what's covered and what isn't. Shame on you! There are other dentists in town! read more

An excellent dentist and accommodating staff! Dr Prieto is the best dentist in my opinion. He shows much care towards his patients and his staff. He's very personable, gentle and knowledgeable. Im so impressed with the great job he did to my teeth, especially my new smile! read more

I booked an appointment in April 2024 for first available new patient appointment in OCTOBER 2024. They rescheduled me four times. I showed up for an appointment 1/13/25 and was told I had no appointment, despite having a text from them on 12/30/24 confirming said appointment. They could find NO INFORMATION in their files, had lost the xrays forwarded from my previous dentist. read more

Absolutely the worst care and support. They are so busy doing tests and X-rays and when there is a problem the doctor/dentist is nowhere to be found. This place is poorly run and the doctor is not around to handle any issues. Go somewhere else if you want a cleaning, check up and exam. I have never walked out before my appointment was over but I did this time. They were absolutely so frustrating to work with. Never Again! read more

Highly recommend Dr Prieto and the team! i.e. Fabian, Savannah etc. They are professional, knowledgeable, and genuinely care about their patients. I felt like they took the time to listen to my concerns and address them effectively. This made a huge difference in my decision to continue having them provide all my dental needs. read more

The front desk staff flat out LIE. My son is 16 and according to them my insurance covers sealants up to 16. Before I agreed to have the elective process done I made sure it was fully covered and the front desk lady Michelle said that she was sure it was covered. Another lady up front at the time said to her that she didn't know since the way it was worded but Michelle said "I've got it, they are covered." Then I got a bill for $130 for the sealants. Apparently they aren't covered. I spoke to three different people about the fact that I would not have had the sealants if I had been instructed they were covered and each person I talked to made a point to say it was the wording on the insurance that was confusing. One lady even told me she was going to call the insurance and see about it but never got back to me. Ellen, however, had no problem calling to threaten me that the bill will be going to collections at the end of the week. When I explained that I was waiting on their employees to get back to me with explanation she said how it is my responsibility to know insurance and I am accountable. I understand that I may need to cover here and there on lower payments for services but to be outright told that something is covered and in reality it not be covered at all and then to have someone threaten to send to collections when their staff is the one not calling back is insulting. Even after explaining the situation Ellen blamed me for not knowing the insurance better?! At this point I've requested the manager and I'm sure I will have to pay for the elective procedure done that I would not have done otherwise at this time, but I will never step foot in this office again and I will make sure that everyone I talk to knows how rude and disrespectful the front staff is. It's sad because the dentists and hygienist have been very nice and knowledgeable thus far but a front desk sets the tone and this office has no follow through, lie to customers, and threaten instead of find solutions. Very disappointing read more

about 2 weeks ago I went for a tooth extraction , just ended up being a $139 dollar consultation visit waste of time and money. now after no real relief , they do not answer phones , and do not call back when I leave a message. I can not talk with the Dr. and who ever I have spoken with says they will get me answers , but they never do. My advise for anyone interested in this place , Find someone else ASAP and this place should be shut down ASAP. NO SUPORT AT ALL, I made my first appointment (only appointment) and they couldn't even find it when I was there, and had to wait till next available SMH this place is counting on the high price neighborhood to just carry them I guess. read more

Had a tooth crack and was headed out of town for two weeks. So grateful I called and they got me in the next day. Luckily, I've been blessed with good teeth. Unfortunately, I've seen one too many horror movies and have a horrible phobia of dentist. My visit was an absolute breeze. The staff and dentist were amazing and quick. Super clean brand new facility. Grateful to have them so close read more

Pay attention to your bill. In April 2024 I received a cleaning, x-rays and exam. I have high option dental insurance from Blue Cross that pays 100%. of those services I was billed $158. I contacted Blue Cross who said I owed $0 and since Fairchild is in their network, they are required by contract to accept the Blue Cross payment as full payment for those services...they did not and billed me $158. I tried to explain this to Fairchild but they just said they would look into it but instead they sent it to collections that may damage my credit. Blue Cross told me not to pay them and is sending me documentation to show the collection agency. This place is money hungry and corrupt. read more

I had been to their office through a flier I got in the mail and I needed a cleaning and went to their office in March. The staff was very pleasant and Dr. Ruano was very professional and I was very pleased with his examination and suggestions. My wife just broke a front tooth a few days ago and went to a dentist she had been seeing. The cost for the work was quite expensive and she called me to say that she would want to look around. I suggested Fairchild Oakes and made an appointment for Fairchild the same day and went with her. The Hygienist was lovely and professional and Dr. Prieto saw her, suggested a solution, took less than an hour and was very reasonable. Both Dentists are graduates from NYU Dental School, that's like a Harvard. I highly recommend both of them and will be coming to them for all my Dental needs and have already told several of my friends about them. Wm. J. Levy Plantation Bay read more

We never reached the stage of care. After waiting MONTHS to get in, we got a call in the late afternoon the day before our (my husband and I) first appointment. Our insurance had changed and we were shifted from inhouse dental to one on a list we were give. During the call the person from Fairchild informed me our FHCP did not cover us there. I explained they were in the list given to us by our plan. After hearing again that she did not have enough information on our insurance (and how was I supposed to get that when she didn't inform me until late afternoon the day before our appointments?!) I told her to cancel our appointments. Our insurance, Florida Health Care Plans Medicare Florida Blue DOES contract with them I understand. After dropping our previous dentist they are now not accepting new patients What a total mess! read more