1 - Ordered a "new" transmitter (Dogtra) to replace my lost one on 11APR23 and received the order on 14APR23. 2 - The "new" transmitter was not in original packing and only placed into a manila bubble wrap envelope with a packing list. 3 - The "new" transmitter was defective upon receipt (the second/middle digit that indicates power levels did not work). 4 - Called FactoryOutletStore.com (FOS) to request a new transmitter and was told they could NOT send a new one until the old was received by them first. So... Due to THEIR error (shipping a questionably "new" item that didn't work correctly), I was now going to be forced to be without a transmitter until they get the old one back. 5 - I asked for them to ship new one while I kept the old one. Upon receipt of properly operating transmitter, I would return their defective one (in order to maintain training for my me and my dog). NOPE! Their "process" won't allow them to ship me a properly working item while I still kept the one they sent earlier, unless... I pay for a new one FIRST! In other words... I have to literally pay for their mistake. 6 - They had all my payment information (and could have charged me if I decided to keep the inoperative transmitter (Why I would do that, I have NO idea.) and they were going to send a return shipment label for the broken one (so they had the means to track the return)... NOPE! 7 - I went from the guy that answers the 800 number to "Scarlett" (that sounded more Hindi than American) in "escalations" to "Jane" (Scarlett's Hindi neighbor) and still got nowhere. 8 - Their business practices are simply wrong. If you ship someone a POS item, then you need to make it right. I will NEVER do business with these people and I cannot recommend them for ANYONE - unless you like getting screwed over. Tip for consumers: I truly have nothing good to say about the business practices of this company. They know they're wrong and only want your money. Products used: Dogtra 280C Transmitter read more

Factory Outlet Store - Electronics Near Me - Syosset, New York

Do not, repeat DO NOT buy a protection plan for anything you buy from this place. I purchased a charger for a Norelco electric shaver, along with a three-year protection plan, thinking that the protection plan would cover the charger for incidental damage, which the manufacturer's warranty normally does not cover. The protection plans are sold by a company named New Leaf Service Contracts, Inc. that's based in Irving, TX. You don't find out, until after you have already purchased the protection plan, that it only covers manufacturing defects and not incidental damage. Seriously?! This is 2023. No one sells protection plans that only extend the manufacturer's warranty, because everyone knows those are a rip-off. Any manufacturing defects in a product, especially an electronic product, are going to manifest themselves within the first year of operation. What's more, I was told that the protection plan only covered the shaver itself, not the charger. Even when I told them that I had purchased the protection plan for the charger and that the charger was a replacement for the one that came with the electric shaver when I had bought it a few years ago, they still refused to budge. I don't know who this New Leaf Service Contracts, Inc. is that's selling these so-called "protection plans", but do yourself a favor and don't waste your money on it, because if you file a claim against it, they will undoubtedly give you a b.s. story that it doesn't cover the product you purchased. They are scam artists and I will be reporting them to the Better Business Bureau. read more

ordering some water filters for LG fridge for $61.00 with tax and shipping. As I did not quickly place the order, they sent me an email with a 15% off promo code and it inferred that I could use it with order which was actually "pictured" in the email. When I went to finish the order, there was no place to add promo code and the order went through with no discount. When I called Adam at the order department, I was told that this 15% promo was for a future order or on any order over $100.00 that day (maybe). When I also wanted to send an email complaint there seemed to be only a contact for the UK outlet, not any US one ????? read more

DO NOT GO HERE. There is no rating low enough for this business. I ordered a Clarity phone set up and it was defective and very old. I got a return label from them and packed it perfectly while speaking with their agent on my phone and sent it back within a week. They have not refunded my $249.29 charge I have this problem in dispute with my credit card company. They say they did not receive the merchandise, even though tracking USPS says they did. 2 earlier times on the phone with them and a guy tries to talk me into waiting for them to refund. If I would have waited it would have taken me out over the dispute allowed period. Hopefully I get my refund through the credit card company. I wish I had read the reviews before ordering from this company. I don't think they could get any worse. And finally here on 02/17/2024 I am reading the reviews. :( read more

Bought a two-pack Honeywell air filters as advertised, and they sent me bogus generic filters, which were smaller than Be forewarned. Company has terrible refund and return policy. Returning purchased items entails charging the customer 15% fee and whatever they incurred in shipping products to customer (which they don't disclose up front), and out of pocket shipping back to the store. You may end up paying more for returning than the purchased item. read more

Factory Outlet Store - FactoryOutletStore.com Home Page - Electronics Near Me - Syosset, New York

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The awful representations that you read of this business, on Yelp, are an underepresentation of how bad Factory Outlet Store really is. STAY FAR AWAY FROM FACTORY OUTLET STORE, SHOP ELSEWHERE! I tried to vet this business before I made a purchase from them, and I found an address in Arizona on their website, so I ran that against Yelp, and had no hits. I placed an order; received an order confirmation by email, and I noticed a New York City address for Factory Outlet Store, on that email. I ran that address against Yelp, and found this collection of more than 40, one-star, Yelp reviews for Factory Outlet Store. I noticed on my email from Factory Outlet Store that I was obligated to call them, not email them, to cancel my order. I called them, reached an animal impersonating a human being, and had to endure a confrontation with that Sub-Human to cancel my order. read more

I ordered a Ram Mount on a Thursday and paid for overnight shipping which was an extra $25 so I would receive it by the following Tuesday When by Sunday I hadn't received a shipping notification I called them and was told the item was on back order but their system doesn't show current stock and I should have ordered on the phone. You would think they would notify me about the back order especially considering I was paying extra for overnight shipping read more

I ordered some Sonicare Brush Heads from the Factory Outlet Store. One of the brush heads was not the one I ordered. When I contacted them for an exchange, they wanted me to jump thru hoops. There was not a damage issue but they wanted pictures of all packaging, the packing slip, and the item in question. Then they want me to pay shipping in the original packages for their mistake. The outside package was 11.75" X 10" X 6.5". The inside package was 8" X 2.375" X 1". What sense does that make? It would have cost me much more to return it in the large package. And then they were going to charge me a 15% restocking fee for their mistake. read more

Factory Outlet Store - Electronics Near Me - Syosset, New York

LG water filter part didn't match the fridge so it broke the connection.. now have to pay like 500 to fix... I've never seen a place have so many negative reviews than this place.... Do NOT do business with this place read more

Same thing happened to me I ordered an expensive headset they sent me a broken used piece of garbage and then refused to send me a return label until I started yelling and they finally broke down and sent it read more

Second update: after sending proof and an email why I disagreed with the store again being paid which included the fact that they were not completely truthful by not discussing the fact they did not send new batteries, my account was again credited with the money. They lied to me a few times and also to the credit card company. Do business with them at your own risk. I also told them if they do not do the right thing, I would post it all in Yelp. read more

Do not order from this supplier. They misrepresent merchandise and sell generic products that incompatible. A replacement filter for a RO system was ordered and the generic unit they sent was incompatible. They also charge a restocking fee, 15%, for returns. You pay for their mistakes! read more

Factory Outlet Store - This generic filter is incompatible for an APEC RO system. - Electronics Near Me - Syosset, New York

Scammers! 1. They presented themselves at the Beautyrest Mattress Outlet. They are not in any way, shape or form connected to Beautyrest. 2. They promised to ship us a mattress within 14 days. 21 days later, we had no mattress and they had made several promises; it was still being manufactured, it was in transit, they didn't know, it was not in stock. 3. The took our money on an item they didn't even have! They finally admitted that they did not have the mattress in stock. 4. When you read the fine print, there is a $175 cancellation fee after 24 hours. We think not. When you take our money for something you have no intention of delivering, we get all of our money back. We have since called Master Card to dispute the charge. Do not do business with this sketchy company. read more

Very disappointed!! I ordered a new Plantronic headset that I received clearly used. The Headset was not charging. I call customer service to complain. They told me to call Plantronics headquarters. The rep gave me a international # to call. I advise the rep that I'm in New York I can't call international. I ask for a local or toll free # And the rep replies google it. The nerve of him. To make matters worst, I sent back the headset for a refund which I had to pay for shipping and they deducted Another $50 from the refund . I may have lost a total of $70 but you lost a lot of customers. I inform my entire staff working from home about my interaction with your factory outlet store. That's about. 2000 Long Island workers strong. Never again. I ordered my replacement from staples. read more

I should have read reviews here before I purchased. Don't buy from them! I ordered a telephone headset. It arrived with two components missing, so it was unuseable. Plus, the plug they sent also didn't fit my phone. I paid $80.57. I finally got a refund of $59.89. I asked why and they said there is a "restocking fee"! read more

I ordered oven cleaner and they sent me 3 usb wall plugs now if i can get my money back.

So I'm going to add to the litany of 1 star reviews for Factory Outlet Store that can be found here and on other ratings websites. We returned our purchase and fully expected there to be a 15% restocking fee. No problem, as Factory Outlet Store made it clear in their paperwork that returns would be subject to a restocking fee. However, when we received our refund, Factory Outlet Store instead charged a 40% restocking fee. Keep in mind that the customer has to pay for shipping returns. I recommend avoiding Factory Outlet Store. read more

Great experience. My wife and I were shopping for a new adjustable bed. They are EXPENSIVE. We looked at MANY retail stores and of course BJs and Costco. But I am SO glad to have found Factory Outlet Store! The IDENTICAL adjustable bed and mattresses were $300 less than Costco (and a LOT less than anywhere else!). Easy to dialogue with sales rep. Bed was delivered and set up and old one taken away (at no extra cost) in less than a week. Installation team was professional. FIVE STARS. And we love the bed! read more

Terrible customer service. They sent me a broken Plantronics headset and then refused to send me a label to return the device for a refund. I am having to dispute through Paypal to get my money back. Order from someone else. read more

Ordered the WES9025PC replacement inner blade and outer foil for my husband's Panasonic ($65.95) on 1/28/2021 and never got a response but that my order was received. Still waiting on the order! Sent a couple of texts to them inquiring about my order and STILL NO RESPONSE!! What is going on? NOT customer friendly or concerned about getting back to people read more

Ordered a brand new Panasonic KX-TVA50. I got a used piece of junk. The packaging was all open, cord not even twist tied and the expansion window is already broken out. It reads in Sharpie on the bottom, "No Port Comm". I take it that means the usb port has no communications. whatever I'm not wasting my time plugging in a used system I've already wasted enough time losing a customer who waited a week to get a voicemail system and now is just going to get another solution. Read between the lines " A better tech" FactorOutletStore.Com is known by Panasonic to be a Gray distributor. The trick people into thinking they are Panasonic. They are not an authorized seller so your warranty begins the day they bought the equipment, not the day you buy it unless a Panasonic authorized tech installs it and you have the invoice from that company. They even offer free tech support. When you need that support they give you the real number to Panasonic and if you don't have a tech ID & dealer number HAHAHA it hangs up on you immediately. The recording you get when you call the number says "Welcome to Panasonic" read more

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I placed an order for two Samsung Galaxy Note 3 batteries and the following day I did not receive any notification that they were shipped. I then waited another 3 days and still no shipping notification. Wondering if they when they plan on shipping the batteries, I went on their website: FactoryOutletStore.com and had a chat with one of their customer service reps and she told me that they will have them shipped out today, which was four days after I placed the order. The following week goes by and all I got was a tracking number that cannot be traced. On Tuesday (9 days after the order) I was able to see that the order was received at my local post office, however, it was pending. Not until Monday (15 days after the order) was I able to see the package was delivered to my local post office at 1:47 am and out of delivery at 7:10 am. Two weeks to deliver the batteries from New York is too long. And if I had not contacted the Factory Outlet Store it surly would have taken longer. Now the batteries. They arrived in just a plastic bag, not a retail box of any kind. Furthermore, the plastic bags were not even sealed, they just placed them in there. Therefore, I don't believe the batteries are Original and problems will occur with such knock offs. My advice to others, shop elsewhere and good luck. read more

Factory Outlet Store - Samsung Galaxy Note 3 Batteries. - Electronics Near Me - Syosset, New York

Would not recommend!!! I ordered a filter and cleaning tablets for my Jura coffee machine. It took 20 days for my shipment to arrive (website stated 2-5 business days). Due to Covid, I would understand... Although in the description of the item it stated the item number for the actual Jura filter, I received a knock-off. Total misrepresentation of the item!!! I called to complain, had an agent I could barely understand, and was subsequently placed on hold for 1/2 hour. After 1/2 hour, the call was disconnected! I should have checked the reviews before I placed my order! read more

Beware. I needed my products for Monday and no later. I bought 2 products at same time and was told I'd have it by Thursday but it came friday but only one of the products did. Never said ships out separately till I call back ask him where the second product. Told still waiting for shipment. I cant use the products now. Called customer service and told them I want to ship back the one product for refund and for them to cancel pending shipment. They said no you have to wait and then pay to return it and a restocking fee for there screw up. Don't do it!!!!! beware!!!! read more

I would recommend that anyone thinking of purchasing anything from this company to keep looking for alternatives. They advertise 2 to 5 day shipping and easy returns. Neither of these things has any resemblance of being true. I ordered Panasonic phones for my business on 9/29/2021 and on 10/5/2021 I. Allen them to find out when I would get my order. I was told that it was shipped and that I would receive my order via FedEx on 10/7/2021. When I did not receive it I tried tracking it with the shipping number provided only to find out that FedEx had no delivery date scheduled since they had no record of the shipment. Since I needed these phones for business purposes I really could not afford to wait for an unreliable company to decide to send my order out. I called hat they refer to as customer service to cancel the order. I was told by a representative that could barely speak English that I could not cancel the order since it had already been shipped. Makes me wonder, since the company they said they shipped through had no record of the shipment just how they sent it. After having to ask 3 times if I would be charges for return shipping I was told that I would have to pay to have my order returned. So much for their statement of "easy returns". In my opinion this company has proven themselves to be inaccurate, and dishonest. at every step. It really does not look like they ever had any intentions of actually making any attempt to honor what they quarentee on their website. It costs you nothing to err on the side of caution and keep looking to do business with a company that actually makes an effort to be honorable. Believe me this company ain't it. After reading the customer reviews I understand why someone writing a negative review on them bothers them not at all. All but 1 review rates more then 1 star. The one star is probably like in my case, because Yelp won't post a review without at least a star. While terrible reviews are things they seem very comfortable with I'm going to see what I can do to change their comfort level. Being from Brooklyn N.Y. I have had a lot of experience eliminating comfort levels. read more

If I could give then zero stars If I could give then zero stars, I would. I ordered a protect-a-bed mattress cover on 7/13 expecting 2-5 day delivery as promised. I called about 5 times because I did not receive the item. Each time I was given a different excuse. First, they said it was shipped. Then they said it was UPS's fault because of Covid. Then they said it was back ordered. I then cancelled the order and was told I would receive credit on my credit card in 24-48 hours. Of course, no credit on my card. I called again and was told to wait 24-48 more hours. I finally called my credit Card company to dispute the charge. PLEASE, PLEASE save yourself a lot of aggravation, and don't do business with this company. We have enough stress and problems now with Covid. It would be nice if they would tell you the truth instead of giving you the run-around. PS I ordered the same item on Amazon for $20.00 less and recieved the item in one day. read more

I received a bogus Purchase notice from the Factory Outlet Store, purchased in someone else's name, allegedly charged to my Paypal and shipped to Massachusetts to someone I have never heard of, using my email address & a phone number from Alabama. read more

The wrong item was sent. The sales person kept saying all the numbers i was reading from the broken part were no correct. Then he found one item that should work. No, not nearly close so now I am on hold. I was on hold for 10 minutes and 46 seconds and was disconnected. read more

BEWARE: This company is a hoax. Won't go into all the problems but there were many. My package was suppose to arrive in three days and it took a month. Not the fault of coronavirus or UPS. I was charged a RESTOCKING FEE of $75!!! Incompetent, deceptive and criminal management! All a fraud! Stay Away and save yourself a lot of time, energy, money and grief. It's not worth it! Also the company has 540 NEGATIVE REVIEWS on SITEJABBER for businesses. Think about that!!! Incredible! read more

Factory Outlet Store on line purports to represent and sell products of a wide range. Our one and only order from FOS was for a beauty rest mattress and box spring which were delivered and set up appropriately along with removal of our old set on April 22. Shortly after, we decided we did not like the product and within the 30 to 120 day period set out by Beautyrest we notified FOS of our intention to return the products. Here is where all the trouble began!! They are obviously more interested in selling products than helping with such issues as the return process. They notified us that since this was now during Covid 19 times there were no means to return the products as set out by the shipping company, and we could either keep it or "destroy it". We had been waiting to order another mattress and box spring and therefore needed removal before we could order another set. We contacted FOS MANY times and were told by Andy and Gary, the sales reps for FOS (in broken and sometimes unintelligible English), that there was nothing they could do because no return was possible and they would pass this on to their supervisors who would then call me back. Even though this request was made many times, I never received a call back, and the same issue continued up to the day of this writing. We would never destroy the products without a release from the company of sale. We had sent three times the copies of the federal tags on the products as requested by Gary and Andy but they claimed they never received these. We were then told to send the tags directly to Beautyrest and we did so by certified mail return receipt requested. It has been 2 weeks and still no return receipt. If one takes the time to read about this company on Better Business Bureau site there are many complaints about this company especially relating to returns (surprise!) The bottom line is that there are many companies out there, and this one is the prime example, whose main efforts are in the sale and no effort in follow up or service. Caveat Emptor!! Buyer beware!! I would never consider using this company again as it was our worst buying experience, and would never refer the name to anyone to do business with. read more

Buyer beware!!! Purchased a Mattress. The delivery rescheduled beyond THE 4 hour window, The driver was ghetto, rude and spoke in ghetto sentence fragments and hung up three times. I REFUSED DELIVERY BECAUSE I WAS NOT COMFORTABLE WITH THIS HOSTILE SUBHUMAN ENTERING MY HOME. His last words."Look you want your mattress get delivered or not." His initial call was a grumble of incoherent words and then he hung up. I called back and he hung up. Then I called again and he said "running behind be there soon". Neither time did he identify himself. I said " excuse me, who am I speaking with?" Clearly they have ignorant ghetto men delivering and I would trust their product as much as I trust the crew they employ! NO THANK YOU! THE STAFF PASSES THE BUCK FROM ONE NUMBER TO ANOTHER. NOBODY WANTS RESPONSIBILITY--BUT THEY ARE QUICK TO TAKE YOUR MONEY. read more

Stay away from this company. I placed an order and never received a confirmation email. However, Paypal was charged. Factory Outlet Store did not answer their customer service phone. They did not respond to emails sent. Their web site said to use Chat, but there is no link to a chat function. I contacted Paypal to file a dispute and ask for refund. Paypal was less than worthless telling me it would take three weeks to resolve. After a week, I receive an email saying my product had been shipped. I called Factory Outlet and requested a return shipping label and RMA # because I had already ordered from another company. I was told that I could not return the product due to Covid-19. Seriously! You can't make this up. One way or another the product will be returned and I will get a refund direct through American Express. So, do not do biz with Factory Outlet Store and do not use Paypal to pay. read more

Absolutely horrible customer service and dishonest. I purchased a cannon uni troll 5 downrigger on 6/3/21. I was advised that the product was back ordered and I would not receive the item until the end of June. June came and went. The website was updated indicAting that the product was now on back order until the end of August 2021. I called customer service and was told that if I upgrade to the cannon uni troll 10, which was in stock, I would receive the item in 7-10 business days. I paid for the upgrade and waited for the email indicating my ordered was filled and will be delivered. Of course, this did not happen. The website now indicates that the upsale item is currently "back ordered". I called customer service and was told the delivery date is now unknown. Dishonest! Unethical! Buy elsewhere! read more

Misrepresentation about delivery, doesn't accept cancellation despite the fact that the item isn't delivered yet.

i placed an ordered with the store on May 2nd and still have yet to receive my product. I had to call them TWICE to find out that they apparently just don't have it in stock and it was a time sensitive product for an infant. I obviously will never try to order from them again and will let everyone I know that this is a scam. read more

I ordered a set of Jabra headphones which did not fit in my iPhone. I returned them 2 weeks ago. They were returned in the same UPS package that was mailed to me. Still waiting for a refund..., read more

I made an online order on April 15th. Paid for 2 to 5 day shipping then didn't hear anything for almost two weeks, sent an email on the 27th asking about my order and did not get a response so I called on the customer service line,total joke, I was told the items were back ordered, OK, why didn't I get a notification? They tell me beginning of May the order should be available, so I continue with the order, still having to pay the shipping for 2 to 5 days, I asked why, they state it will ship in 2 to 5 days of them receiving the back ordered items, not when I place the order lol, OK I still go forward. Because of my call I get the email response later that day stating the same. Here it is now May 10 no communication, no order statues no call no NOTHING from this company. This has to be the poorest service I believe I have had with any company, how can a company give no update or nothing to a paying customer. 1 MONTH AFTER THE ORIGINAL ORDER AND NOTHING... STEER CLEAR... read more

I ordered some replacement water filters from this site, because they advertised a special for 2 day shipping. They are on the East coast, so they would need to send to me via FedEx 2 day shipping. Well when they shipped my order was sent Ground to the West Coast. I called them to ask why I did not get the 2 day shipping as advertised, the rep did not even acknowledge the 2 day shipping and said it was delayed due to Covid 19. I have been tracing this now for 7 shipping days, it finally reached my town and now it has been sent to the USPS for some kind of SmartPost delivery. It says it will be here In 2 more day, that's a total of 9 days shipping, not including weekends. I hate companies that lie to customers. No more orders from me. Get the feeling the filters might not be of any quality, considering how the company operates. We will see! read more

Needed a Clarity handset to go with existing system. Contacted them and ordered the one they recommended. Ordered in early Nov 2020 and came fast. However it was a Xmas gift so didn't give until Xmas day. Then found out NOT compatible. Had to contact several times. They said I had only 30 days to return which is unfair at Xmas season. Then I asked for exchange and had to mail back to them at a cost of $10+ dollars. They gave me refund that had a restocking fee. So at end of this I have no phone....and this cost me $25 total for the privledge. This company customer service hung up on me several times. I do not recommend. read more

Greetings, I think it is fair to say that all companies have their strengths and weaknesses. If you know what the expectations are in the front end you will have to be accountable for the results. This company buys and sells in volume and that is why they can pass on savings to us as consumers. So with the advantageous price comes along other areas that get effected like delivery time and the ability to return a product with a processing fee. They simply have to recover the costs, as I am sure they do not get the benefits of larger companies for returns and financing. I ordered a product and returned the product for the delay in delivery, I received friendly and prompt service and good communication. Moreover, they resolved all my issues via my transaction with them. read more