We were sent to Factory Lighting as part of the building process. Kathy had our plans through our builder and walked us through the house on paper and helped us select. She was very nice when we were buying. Once they had our money, customer service changed. Their were a few things that should have been communicated to the builder and we were blamed, even though we were told the communication is why we should work with her. We chose a hanging wagon wheel originally for our bedroom and then a pendant with Kathy's guidance. Neither of these lights are meant for a nine foot ceiling. They ended up hanging the pendant light flush to the nine foot ceiling which totally changed the look and doesn't look right in the room. We trusted Kathy to make sure the right lights were chosen for the rooms based on her supposed knowledge. Both of the lights we looked at and the one we ordered are obviously not meant for 9 foot ceilings and she ordered anyways. They tried to say it was he said, she said. I showed the owner that the original light she was going to order was a hanging wagon wheel and he tried to tell me that she would never do that because she knows how to read blueprints. She obviously did not read ours. I have asked for a refund and the owner and Kathy have become very rude. I have tried to be kind and discuss the matter with them, but they don't care. They have my money. They claim they don't give refunds to custom orders, but they are the ones who advised me to order a light not meant for a nine foot ceiling. Their fix was to change the total look of the light. We paid over $1000 for this light and the owner actually tried to tell me he would give me $100 for it. He also told me to sell it on Craigslist. Do not trust these people. Do not trust their word because they will deny it. You would be better off going to Lowe's and walking down the isles with your blueprint and making it work yourself. read more