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Laguna Niguel, CA

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Facialworks

4.8 (98 reviews)
Open • 10:00 am - 7:00 pm

Facialworks Photos

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Reviews With Photos

Jessica C.

Here some facial products I like. Expensive but worth a try. If your looking to start out and learn how to start out by taking care of your face can start here.

Anastazia V.

I've been debating getting a facial now for awhile and I finally bit the bullet and made an appointment with some friends. We each had the hydrafacial at the facial bar and it was great! If you check in on yelp you can also get a free enhancement! The girls were really friendly and it was a relaxing experience! My skin feels great. My friend and I enjoyed it so much we actually bought the 3 pack so we can come back. The location is in ocean ranch in between Panda Express and pier one. Parking was easy on Sunday afternoon. I am definitely looking forward to coming back and think Facialworks will become a regular stop for me.

Our skin has never looked better feat. the Liquid Moisture we bought!!
Gianna R.

I had never been to FacialWorks before, but when I booked my appointment I was thoroughly excited the entire week due to the fact that they have oxygenated facials...uhm YES!! It was a little hard to find, I parked on the Cineopolis side and had to walk through to the back side of the plaza. It's between Panda Express and Pier 1! As soon as I walked in I noticed how SPOTLESS the place was. It was so clean and welcoming, the products were lined perfectly on the shelves (which is the kind of thing I notice being the manager of a beauty supply store) and the shelves themselves were clean. Nothing seemed out of place or dirty, and they had clearly labeled containers for clean implements and dirty implements/trash (also something I notice being a cosmetologist). Ellie was my esthetician for my bar facial! I got the HydraWorks (for dry or "lack luster" skin) and my husband got the ClearWorks (for acne prone skin). She has the best hands when she's doing her thing, strong but gentle at the same time. She was very knowledgeable about all the products FacialWorks offers and spent time going into detail about the specific ones she was using on me, what ingredients are in them and what they would do for my skin! She was always asking me if the pressure she was using was okay and if I needed a blanket during the cooling globes and oxygen infusion since it gets pretty cold (WHICH BTW THE COOLING GLOBES ARE SO AWESOME IT MADE ME GIGGLE). FacialWorks is kind of like a blow dry bar but for facials (awesome!) where you sit in reclining chairs and get your service done. It's totally different than anything I've ever experienced in the world of facials bc it's more talkative and social, there's TV's and more peppy music than the average spa music and quiet dark environment (and I much prefer this kind of service now that I've received it!!) They have different facials to suit all types of skin which they will go over in a consultation to determine which one you need. They also have a private room for more in depth facials that are more one on one if you're not comfortable with the "blow dry bar" type thing. I ended up buying the Liquid Moisture (which is pure hyaluronic acid; it absorbs 1000x it's weight from moisture in the atmosphere) since Ellie used it on me during my facial and I fell in love with it! I'll for sure be back for more facials and to also buy the cleanser from the ClearWorks line for my hubby!! Overall my experience was top notch, 10/10, 5 stars, fantabulously amazing!!! I highly recommended FacialWorks as a whole and definitely recommend you booking with Ellie as she's amazing and treats all of her clients like they're the most important people in the world!

No show of staff beyond my appointment time.

I had an appointment at 9:00 am and when I showed up, no one was there. I waited 25 extra minutes beyond my appointment and still no one ever showed or opened the Dana Point location. No phone call or follow up email thus far. I wasted my time and gas, so I'd not understand these positive reviews at all, per my experience.

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Personable, relaxing atmosphere. The service was great and I highly recommend visiting

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4 years ago

I love this place...unfortunately, I'm priced out now and cannot return any time soon :(

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Ask the Community - Facialworks

Review Highlights - Facialworks

“We had amazing facials for our anniversary and were treated with such great customer service by Melissa and Maryann.”

Mentioned in 6 reviews

Read more highlights

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3.2(84 reviews)
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I want to say how amazing Khowla is ! She helped me find the perfect shade I was describing and my…read moreperfect brow shade. She was patient and really took the time helping me. I am very pleased with the products she chose for me .I hope they are able to keep her long term and give her a raise soon !

I often come here to look around after work. It's usually more of an impulse thing lol, especially…read morewith Sephora so close! I get what I need, my endorphins kick in, and boom... impulse purchase. One thing I have noticed, though, is that if you don't look "nice," you sometimes feel like you're being followed or watched a little more closely. And my friend, after work I usually look like I just rolled out of bed I'm tired and exhausted! This has happened to me a handful of times where I've genuinely felt like I was being watched more closely. I get it, girl, you're doing your job, and I understand loss prevention is a thing. But even when I grab just one or two small items, sometimes I still get the look. Idk lol. Don't get me wrong, many of the employees are helpful and genuinely offer assistance. This is definitely not directed at the entire staff or the store as a whole. However, there have been a handful of interactions that have left me feeling uncomfortable. Of course, a business can say that's not what's happening, but as a customer, I'm simply sharing how the experience has felt from my end. I also want to add that I looked through some of the other reviews after I had already written my original review, and I actually came back to edit and include this part because I found it pretty telling. Let's just say I'm clearly not the only customer who has raised concerns about the overall customer experience. I'm writing this more as constructive feedback that I hope management can see and use to improve the store. If one or two people mention the same issue, maybe it can be brushed off as an isolated experience. But when a handful of customers are saying similar things, I think it's worth looking into and asking if something could be done differently. Nothing against the store, I continue to shop here, but customer perception and how people feel while shopping matter too. On another note, they don't have a huge perfume selection, which is disappointing because perfume is one of my favorite things! It's a smaller store overall, so I'm giving it 3 star. On the positive side, it's clean and conveniently located near a Whole Foods! :)

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This is my go-to store for any Asian brand beauty items (e.g. skincare, makeup, hair, softest…read morecotton pads, etc). I love going here because I get to try things before I commit to purchasing. It's never crowded and parking is much more reasonable than other places. The store is very bright. They have so many things to try and they sell individual sheet-masks so that you can sample it at home before committing to purchasing the full pack. Everything is reasonably priced and you don't have to wait for shipping! They have a small table for clearance items by the front door and carry some Asian snacks towards the back. I've bought so many Korean/Japanese brand make-up/skincare products from here like PeriPeri, Shiseido, Hera, Kahi, Innisfree, Naturie, Clio, SK-II, Cle de Peau, and more but too many to list. ***If you've never had luxury soften cotton pads, I suggest you to purchase one from here!! Don't sand your skin with cotton pads you buy from your local market or retailer store*** Also, they have a loyalty points reward system so make sure to sign-up! NOTE: most items are in a different language so pull your phone out and use the photo translate feature. Sometimes the staff can help with translation, but when they can't they will give you an idea what it is or they'll look it for you.

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Planet Beauty

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If you need a great hair stylist go see Melody at the back of Planet Beauty!! A super nice lady…read morewith her own mini salon. Always pleased when she's done my color. Awesome work for a fair price.

Dishonest and inconsistent policies. I spent over $100 on a shampoo/conditioner, only to realize…read moreafter getting home that the products contained ingredients I avoid. I returned the very next morning with the items completely unopened, only to be told that they don't issue refunds, only store credit (even for unused products). This is especially frustrating because I've returned items at this exact location before with no issue, and Planet Beauty's own corporate site clearly states they honor refunds within 30 days for unused items with the original receipt. When I reached out to corporate for clarification, the customer service was unhelpful and dismissive. Seemed to lack basic comprehension skills and was clearly not willing or interested in resolving anything. If this is a new policy, it's unreasonable to expect customers to discover it printed on the back of a receipt after making a purchase. Policy changes should be communicated upfront at the register so customers can make an informed decision. Additionally, I've been a member of their rewards program for over 10 years, half the time I provide my information for the 20% discount, it's not honored. Bottom line: I've been a loyal shopper here, but the lack of transparency and unwillingness to stand by their own stated policies makes me think twice about ever shopping at Planet Beauty again, I certainly won't return to this store

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I walked in thinking i knew exactly what I wanted; some Olaplex products to replace the ones I was…read moreout of. I was fortunate enough to wind up with the manager helping me-Ashley. I told her I had been working out for the past three months and wearing my hair in a high pony and the frizz was becoming unbearable. Ashley suggested pairing Olaplex 3 with Olaplex 0 ( which I had never used) And a different intense repair conditioner based on my hair. She also gave me a few samples to try to see if I liked them and educated me on lip Oil conditioners. I purchased one and I'm thrilled with it! I have to say it was a way better customer service experience than Sephora!

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Facialworks - skincare - Updated October 2026

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