I left feeling like the staff wasn't genuine at all. The customer service came across as fake !! and dismissive rather than friendly or helpful. When I asked about removing my card from my account, instead of giving me options or trying to help, the lady was rude as hell Customers should have control over their own payment information, and it shouldn't be difficult to have a card removed from an account if requested. A little professionalism and respect go a long way, but unfortunately that wasn't my experience here. Because of how I was treated, I won't be coming back. read more

I booked a 50-minute HydraFacial for 7:00 PM and arrived at 6:55 PM. I wasn't invited into the treatment room until 7:07 PM, and the actual facial only lasted from roughly 7:10 PM to 7:49 PM. That equates to about a 40-minute service for a $215 full-price rate. When I asked about the short session, the aesthetician stated as long as it's 45 minutes, it fluctuates. But in fact it was only 40 minutes. This is unacceptable, and there was no apology offered. read more

I had a gift card to a facial bar, I had no idea it was to get a facial. I literally thought I was just getting a like bar of soap. Whitney N had helped me. She assisted in explaining to me about Facial Works, the type of facial I would get with my giftcard. She helped book me an appointment and had an open spot on my walk-in so I got my facial right away. She was absolutely amazing in explaining to me what steps she would do and offered me a beverage. Their beverage choices was: water, tea, champagne or a mimosa. I chose the mimosa. Such an amazing experience for my first time here. I had no idea what to expect at all. I have not gotten a facial in 20 years and the facial I got was nothing compared to this one. I would love to come back here and book my appointment with Whitney N. She's here at the Irvine Spectrum location Tuesdays. She normally works at the Facial Works location in Huntington Beach off PCH on Wednesdays, Saturdays-Mondays. Definitely worth the $80 for the 40 min bar facial service and vibes. Plus they sell their own products too, so you can purchase these items they use on you to do at home. My visit was on 8/19/25 at 7pm. read more

See all

I've been going to FacialWorks at the Irvine Spectrum for about a year now, and my skin has truly never felt better! I started with the facial bar and eventually signed up for a membership -- best decision ever. I go once a month for a dermaplane, and the results speak for themselves. My skin feels clean, hydrated, and I've noticed my makeup goes on smoother and lasts longer. I've even received compliments on how dewy my skin looks! Caroline is my current go-to -- she's professional, friendly, and always makes the experience relaxing. I've also gone to Sam, who's just as great, especially if you love a firm (but pleasant!) facial massage. The location is always spotless and well-organized, and the staff is welcoming every time. The only small downside is weekend parking can be tricky since it's the Spectrum, but weekday appointments -- especially the later ones -- are much easier. Overall, an amazing place that truly delivers results! read more

Facialworks - My make up a couple days after a facial - Skin Care Near Me - Irvine, California

See all

I have been coming to Facialworks monthly for 6 months utilizing their monthly membership fee option and my skin has improved so much! I am so grateful and thrilled to have found Samantha as she's been game changing in helping me improve my overall skin care, upkeep and appearance. What I thought would be a one-time visit has made me a repeat customer. Go see Samantha and be happy with your skin again! read more

Tish took really great care of me and helped bring out the best in my skin after the Cleansea facial I got. She checked in with me to see what my concerns were and provided a recommendation based on her expertise. My skin was very dull and dry after life got busy and the hydration and relaxation she provided had me glowing like a different person. I booked a monthly subscription on the spot. (I'm tired of all the mom figures in my life telling me I look tired...) read more

Seriously there is no one better than Samantha. Not only does she get my skin looking great, she has magic hands that make me so relaxed. She is constantly paying attention to my skin and making personalized recommendations. The best! read more

Amazing facial! Best facial massage I have ever had. So relaxing. Went with my daughters and we all had an amazing experience.

Samantha is an acne warrior genius!! We have been really struggling with my son's acne for years. Meeting Samantha was the best thing that could have happened. She is knowledgeable, patient, kind, and can make my son feel loved and cared for even as she's cleaning each pore on his face. We have been to other spas and I felt he was being tortured. Samantha CARES and I feel like she's right there in the ring with us fighting the acne fight! She's almost like part of the family now...no exaggeration. I recommend Samantha 1000% for acne, and when my son's skin gets fully controlled then I look forward to getting a spa treatment myself. Thank you Samantha! read more

My mother and I had our facials here on a Saturday at 11. The place was actually empty when we came. Seems like on weekends, it's appointments only. The girls were very friendly. They offered water or champagne prior to the seri e which we declined. I had never had a facial before because I have very sensitive skin so I asked for a recommendation. My esthetician recommended hydrafacial. It was pretty good and she explained everything at the end (she did ask if I wanted a explanation of the steps as she was doing it and I declined so that's why she did it at the end). I really liked her. I don't know if it's because my face is super sensitive or what, but a week later, my face started peeling and turning red, especially when in the sun. But it cleared up quickly. My mother on the other hand didn't have as good of an experience. She said her esthetician didn't explain anything and didn't offer steam or anything. Both facials were about 40 mins and cost a little over 200 each which isn't bad I guess. Honestly, I've never had a facial before so have no idea how much they're supposed to be. But it seemed reasonable. read more

Wow! I have had a series of three amazing facials at the Facial bar in at the Irvine spectrum Facial works!! My new miracle worker is Samantha and she's an incredible esthetician. I love coming in on a Thursday or Friday before the weekend. I have yummy beautiful glowing skin all weekend long. Samantha is the best. Highly recommend you book her now read more

clean, calming, and definitely relaxing. My facial was soothing and I left feeling refreshed. That said, the experience felt a bit more like an assembly line than a personalized treatment--efficient but not especially tailored. If you're looking for a reliable, no-frills way to unwind with a pal, this place does the job well. read more

My skins been improving so much ever since coming here for a couple months so far. I have stubborn acne skin especially after Accutane, but Samantha is so good in guiding me through the right steps for better, healthier skin! The facial bar is so relaxing and have done peel treatments as well. I'm loving my skin every step of the way. Thank you, Samantha, and I love our talks :) read more

Samantha at Facialworks in Irvine Spectrum is spectacular and so sweet! Loving my results!

I hit the jack pot with Samantha when I started coming to the Irvine Spectrum location almost a year & a half ago for facials, dermaplaning & peels. I regularly see Samantha (every 3 weeks), and she always goes above and beyond with my skin care needs, and her facial massages are the best! She is professional and knowledgeable, explaining each step and answering any questions I may have. Relaxing environment, good talks and I always leave feeling great about my skin. Ask for Samantha - you won't be disappointed. read more

My first visit there today and was very happy. I like the facial bar idea, you don't have to go through the whole getting undressed and going into a room like a spa. It is easy to get a facial on your lunch hour or when you have a free hour in your day. I decided on the membership, two facials per month at $140 and 10% off any products or additional services. It's a good deal and you can cancel after 3 months if you're not happy. I have fairly good skin so just really need a few blackhead extractions and a good scrub and hydration. No real hard sell for products or memberships if you're not interested. Not busy at all at noon on a Friday. Everything was clean and staff were very pleasant. As soon as you walk in they offer coffee, tea, or champagne. Nice touch. Located near the big ferris wheel at Irvine Spectrum. read more

Facialworks - Skin Care Near Me - Irvine, California

See all

My relative really enjoys this place. Its in Irvine Spectrum and you can do your shopping and get a facial. The location is convenient and they take good care of her while I shop. The quality is consistent even though we have had three different facialists. The head massage seems to be the favorite. Skin is glowing after and bright. read more

My husband got me The Works package as a gift. This was my first facial so I wasn't really sure what to expect but I enjoyed the experience so much I ended up getting a memebership. My esthetician was Caroline and she was wonderful. She asked me about my skin and recommended me boosters/serums based on my skin type as well as explained each step of the process. She also gave me advice on what I should apply to my face based on what problems I was having. I especially liked that there was no hard upsell on things (like at other spas I've been to) read more

I am writing my review for Samantha. I have been coming to Facial Works at the Irvine Spectrum off and on for years. Samantha is the best esthetician I have ever experienced there. She has a great touch, super knowledgeable, professional and thorough! She just went above and beyond. I got the hydrafacial and I will definitely be back for more with Samantha! read more

I was honestly so excited to try this location next to my place so I wouldn't have to drive to Dana Point but unfortunately my experience wasn't the best. I got the hydra facial with Caroline and it was very rushed and not thorough at all. Considering this treatment is over $200 I'm very disappointed. I still have many black heads and white heads. If you're looking for a good facial try the Dana point location or ask for Sam at this location. read more

I see Samantha at the Irvine spectrum location for monthly facials, she's amazing! While all the aestheticians I've seen there are great, Samantha is particular exceptional! She consistently goes above and beyond to ensure all my skin concerns are met, has a great facial massage technique, and always goes out of her way to make me feel as comfortable and relaxed as possible. Shes a big reason as to why I am consistent with this location and the only one I trust with my sensitive skin ! read more

I had a great 1st Hydrafacial experience at Facialworks today! The scheduling process was really quick and easy as I did it through their website. It had me include my credit card information so when it came time to pay at the end of my service it was a streamline process. When I arrived at my appointment the girls at the front desk were very sweet and even offered me water, hot tea, or champagne before the start of my service! The store itself was super cute with a bright but calming atmosphere. The private treatment room where I had my Hydrafacial was very relaxing with dimly lit lights and soft meditative music. My esthetician was Haneen and I would recommend her for anyone getting a Hydrafacial for the first time. She was very gentle throughout the facial even during the extractions. I love that she would tell me everything she was doing and let me know what to expect, which put me at ease. The oxygen infusion and ice globes were my favorite part! At the end you get to see the canister with all the gunk the machine pulled out of your pores and it's weirdly satisfying to see lol. I will definitely be coming back because I saw they have package deals for Hydrafacials and also a monthly membership that comes with even more savings on the treatments. read more

Tried Facialworks on impulse/after checking reviews. I had the Standard "Glow like Woah" anti-aging facial at the facial bar. It was 45 minutes, included a glass of champagne, and was really pleasant. My esthetician, Haneen, was very friendly, walked me through the products she was using, and made sure I was comfortable the whole time. She asked questions about my skin so she could address specific areas. I have pretty sensitive skin, but none of their products caused any irritation. With lots of different products and tools used, it's definitely worth the $80. The ice globes were my favorite part. I didn't get any add-ons, but with the standard facial, I didn't break out at all afterward, which is a first for me after a facial. I ended up buying a new customer 3 session package, we could be applied to that first session, so I will definitely be back. read more

I booked a deep sea detox signature facial on impulse since I am going through a tough breakout and experiencing a ton of congestion. I did have to wait a few minutes to get into the chair but that was totally fine- the staff were very kind and offered some drinks while I waited. I had never been before so I picked any Esthetician while booking, but after my experience with Caroline I will definitely stick with her! I felt that she was so thorough and great about explaining the different products and steps she was doing. I think the quality of the products and ingredients matched what I was needing. I did end up signing up for a membership since I felt the quality and value of 2 signature facials a month for $140 + a free product of under $99 was super reasonable. As an esthetician myself, the only critique I have with this company is that extractions should not be an add on service since most facials anywhere else include those in the service. Other than that, I think this place is awesome! The next morning my congestion had reduced and a large cystic acne spot I had that made me book the service seemed like it was finally coming to a head and beginning to heal. For me these spots take 2 weeks minimum to get to that point on their own. No new breakouts from the service and my skin was still supple and hydrated the next day :) read more

Didn't know getting a facial could be this good! Samantha at Facialworks seriously knows her stuff! Chill vibe, great convo, and my skin's never looked better! Walked out feeling like a new man! Book with her--you'll thank me later. read more

I have had a couple of facials at the facial bar, and I have really enjoyed the experience. Recently, my skin has been so dry and irritated from winter. I decided to get the signature waterlust facial and it was just what I needed! It was very relaxing. I almost fell asleep in the chair. I also enjoyed all the different aspects of the facial and different products and treatments that were used. And now my skin looks so much happier! The aesthetician who treated me was Haneen and she was great! She informed me of every step, and she made me feel very comfortable throughout the process. A few notes: - I did come in on a weekday and the availability was very open. Atmosphere was very calm at facial bar. I am not sure how it would be on a weekend. - I have never tried a treatment in one of the private treatment rooms so I can't say anything about those services. I also don't use their at home skin products so I don't have any review for those. However, I do have sensitive dry skin, and I had no issues with the products that were applied during the facial. read more

The staff were really kind at this location specifically. The facial that I received was very nice and relaxing! And the lady that did my facial was very kind and funny. Made my experience very enjoyable. The products they sell here are amazing and really work. read more

The staff is super nice. I love how thorough they are with all the facials- I have gotten a basic bar facial that was super relaxing, dermaplane and hydra facials. You get offered a drink and they just go the whole 9 yards with the spa experience. read more

I live near the Spectrum and while walking through, saw this location had opened. I called for an appointment and was given one for that same day in the evening. Upon arrival, everyone was friendly, inviting and modern, chic place. Tammy took care of hydrating my skin and bringing back the glow to my face. She was thorough explaining each step and process. Highly recommend if you are in the area to take advantage of a lil pampering and a glowing face. Oh and they offer champagne too! bigger perk! read more

Facialworks - Skin Care Near Me - Irvine, California

Came here with my mom to get facials done! I've been to facial works before at a different location but it was my first time at the spectrum location. We both got the extra bar facial and loved the results after our facial. The esthetician customizes the facial according to your skin type. I have really sensitive skin so my esthetician did a combination of two different facials for me. My facial was so relaxing and left my face feeling so clean and fresh. You can even have a glass of champs while getting your facial done ;) I will definitely be coming back here more regularly! read more

I had my first facial today here and it's close to my house so great! The facial was relaxing and the girl was so informative which I loved! I really like what she did with my face, cleaned out my pores and everything else. The service was very good too! Clean and good service! I definitely want to come back for another facial read more

This review has nothing to do with the Esthetician I had November 21, 2022. This is for their hydro moisturizer line that they swear by will hydrate your skin... When I went in May of this year the esthetician swore by this product and/or products said that I definitely needed it and it would change my skin do to dehydration and congestion that she had diagnosed me...after I purchased a few items that she highly recommended and after using it ALL. I went in and had another facial...well the new esthetician looked at my skin and stated that I was dehydrated and congested (that's when I pulled out the items from my purse showing her I had used the products and they FAILED). She was speechless... ...WOW to think I used products from there line and it didn't HELP...it did NOT improve my skin...makes me wonder why I go in for facials.... I brought one of the items back because obviously it didn't work and 1 of the gals who was not a manager pretty much said that I couldn't get a refund because I had used it well that's what happens when you tell someone and you recommend a Product but it does it live up to the expectation. This was definitely false advertisement on the product(s). If you go in for a facial...I recommend not buying any of the products because if you're unhappy and or do NOT see a difference they will NOT reimburse you. This location has poor management and lacks on leadership. read more

I'm not one to leave a review - but I had to for Samantha. My monthly derma-plane facial is by far the best investment I could have made for myself. She knows exactly what she's doing and turns your skin into the glazed donut you've always wanted to be. I cannot recommend this woman enough. I wish I could leave 10,000 stars! read more

My face is radiant after a facial with them! I absolutely love their work & the feeling my face gets afterwards! I did the "We Love Your Face" facial. I added the peptide infusion (or what they call 'natural Botox') and my face lines were minimized immediately! The room is relaxing and dim, and they play soft music. From my 2 experiences, they talk to you the entire time, so don't expect a peaceful hour of no talking. The bathroom was a little gross for a place like that, but it was not the biggest deal. I definitely recommend getting a facial here!! read more

Facialworks - Bathroom - Skin Care Near Me - Irvine, California

See all

I have been wanting a hydra facial for so long and I finally got one with Facialworks -- it was absolutely incredible! My skin had been struggling for about six months due to hormones but could not seem to calm the inflamed acne down. But immediately after the facial I could tell a HUGE difference in my skin. Then after just two days the redness had gone down significantly. Caroline was amazing and I'm looking forward to my next visit! read more

I have been coming here regularly for the passed several months and waited to write a review to see how my skin has progressed. The Esthetician I've been seeing is Haneen and she's honestly so great! She's helped me with my hyperpigmentation and hormonal breakouts, especially during my cycle. I trust her with my skin and she gives honest feedback and recommendations and has helped me with my skincare routine. I can't wait for my next facial! read more

The front desk ladies are extremely rude and disrespectful. I came in with two friends and we all wanted to get facials. One of us knew what he wanted so he got in but the two of us didn't know what we should get so we were trying to ask the front desk what they recommend and they have basically no idea and gave us zero guidance. While the three of us were sitting, at the front, the front desk lady only asked my friend who signed up if he wanted, water, juice, or champagne, but not the two of us. They did not even look us in the eye, or ask if you want water. We have never felt disrespected like this ever before. This was a very low. Dear Business owner,, if you want to grow your business, fire, and replace the front desk. read more

I went yesterday for a last minute facial and it was such a great experience! I originally booked a deep sea detox facial but was recommended to do a combo of that package and the hydration facial. My skin looks amazing!! My esthetician's name was Caroline and she was awesome!! She took her time and was super informative about each product she was using. She recommended me an exfoliant and made sure I knew how to properly use it! Will definitely be back when I can :) read more

Samantha is the BEST. Her skill and her hands and magic. It's always such a relaxing and welcoming experience. I've been getting the glow facial and enhancements tried have been peptide, oxygen, and she recommended the face sculpting last time. AMAZING. My skin is glowy and fresh days later. read more

Very relaxing, friendly staff, high quality service. The estheticians are friendly, clean, and do a very good job.