This small, boutique spa packs a powerful punch. After seeing the bath soak on so many lists for…read morethings to do in San Francisco, I booked. Keep in mind it is a very small spa - and without lots of amenities for the price. However, I can say that my visit was a 10/10! My guest and I did the bath soak and boy was it was an absolutely beautiful and relaxing experience. The weather was a perfect 68 degrees that complemented the hot bath. I was able to see the Golden Gate Bridge from my bath. I don't know what's in that bath, but I took the best nap ever when I got back to my hotel room. Meera was a dream to have to service us. She was so nice and very accommodating. I was afraid that doing the bath alone, without a massage, wouldn't be enough. I was wrong. It exceeded my expectations.

This place is certainly like a boutique spa!…read more It's small but really cute. The lady at the front desk was so kind, accommodating, and made sure her tone/mannerisms were as calming as possible. To change, you do have to go to a bathroom outside of the room, but it's super clean and spacious. They'll give you a bag for your belongings as well. I booked the soak that had an awesome view of the city. I would definitely recommend going on a cooler day since the soak issss HOT, but I was able to cool it down with colder water. They provided shades and other seating if you have a partner/friend with you that don't have a session. They'll even provide them with complimentary mimosas/water as well. I'm usually a bit icky with tubs but this tub felt amazing and clean. Had my boyfriend and I wondering if we could have one of our own lol. I'm personally a fan of a skyline view so it was super relaxing for me to hear the city go by and look out to the buildings. After my soak, she offered to let me see the view from the couples massage room, and it was certainly quite the view. Because this soak was a valentines present from my boyfriend, they gave little soaps for me as a gift! Would certainly come here again for the spa and book a massage next time!

I utilized a generous gift card and got a facial with Joy today. She lives up to her name and I…read moreleft glowing. Seriously. I highly recommend her services.

My review was removed by Redmint on Google and Yelp so I will rewrite it. I booked an 80 min…read moresession and received a 60 min massage. Brought it to their attention and price was not adjusted. Pay attn to your start and end time. I also asked for a deep tissue massage. Candy was stroking me lightly. When I asked for more pressure, she told me "deep tissue is suppose to be soft". After insisting, she elbowed me all in the wrong places. It was very painful and inexperienced.

Comfortable, friendly staff, and excellent service! A very nice hour well spent, and will…read moredefinitely return when I get the chance!

The first masseuse had a very pointy and painful touch. And she could tell I was uncomfortable so…read moreshe offered to switch to another masseuse for me. The second person was definitely better and I think she was fairly thorough. But it still was an uncomfortable, loud experience. They do the Chinese deep tissue style with gua shua so you may get bruises afterwards. The price is $70 (cash) and not $45 (outdated website). I would rather pay more and get a more relaxing experience elsewhere. I tipped 20% bc they're very aggressive about tips but I wouldn't come back. Pros: Friendly staff Convenient location They do get the knots out Cons: Filthy bathroom They leave the room several times during the session They take multiple calls during the session Very loud and chaotic environment Therapist talks a lot to you during massage so it's hard to relax

Had been a few years since I visited…read more I could tell that my 515PM appointment during the week would be good as I had no trouble finding parking despite the time of day. Greeted right away. Spoke with Nathan who would be my therapist. explained all the problem areas on my ancient carcass, issues, etc. he not only listened but explained in lay terms what might be going on. I booked the 90-minute, as 60 minutes always ends too soon. Unlike previous "deep tissue" massages at some other, I did not fall asleep. Nathan kept me engaged and feelin' the burn. Two days later, I am still feeling so much better. For some reason, the ubiquitous massagie-music stopped for about five minutes during the process -- my only complaint. Will definitely return. Check it out. -- workingman's gourmand

Had a message with Ana today and it was amazing. She helped me work through some tightness and pain…read morethat I was having in my back. She listened to me and my body. It was a wonderful experience I'll definitely be back. The spa is very clean and calming. You get great calming vibes as soon as you walk in.

Absolutely amazing experience!…read more Highly recommend both of the bathhouse and the dining experience! Order all the add-ons - they were all amazing! Beautiful space, great food, great atmosphere!

This review is from my visit experience at Onsen several months ago, so I hope their system is…read morebetter now. I hate to leave a bad review, especially since the lady at the check-in desk was extremely kind, polite, and nice. However, various aspects of this place were unacceptable. It was my first visit, which I will never revisit due to the following reasons. First, Onsen charges $50 for an entrance fee, which we are allowed to stay for two hours. However, the overall service I got was not worth the price at all. 1. I was there for the ladies-only day. The locker room area was TOO small and fully crowded to use. I waited for 7-8 minutes until people started leaving and had more space inside to squeeze in, while other people who were standing, naked and covered with towels, tried to get to their lockers. That was the check-in, and when I left, it was the same case for getting ready for check-out. I became one of the towel-covered naked people who were waiting to get to the locker, while other people were staying in the same form. I felt like I was in a low-budget high school female locker room. 2. The lotion in the female locker area was out. I purposely placed the bottle at the edge of the amenity area so that they would refill it, but in the end, the empty bottle was returned to the original spot with the inside still empty. 3. The bathing area is relatively small. And there are only two shower heads we could use, with very low pressure and dripping water, besides the larger water shower head for those who prefer cold water after bathing. The pressure was too low, and we could hardly wash our bodies to rinse off the soap. Nobody was washing their hair, and I couldn't wash mine either due to the amazingly TOO low pressure shower, which was rather dripping water from the showerhead. 4. Including the empty lotion in the powder room, their amenity inside had no label, only a self-posted "shampoo" label. It would have been nicer if we could have known what we were getting for our body, such as organic, vegan, not animal-tested, or a decent brand, etc. 5. During my two-hour stay, the cleaning person came inside the female bath area a few times to remove the used towels, but didn't care about cleaning other things inside. In such a small bathing space, there were about 20 used cups left all over, which was quite disturbing. 6. I know this is not their fault, but two young ladies inside KEPT talking for two hours quite loudly. At first, I thought I was being too sensitive, but when I moved to the sauna area, people inside whispered and complained about the chat noise they were making. I couldn't relax at all because of their private and personal stories about their work, guys they met, etc. In the end, I couldn't stop wondering if those types of young ladies are regular customers at Onsen. 7. This is the most disgusting part, which, as mentioned, I will never go back to this place. When I was getting ready to leave at the exit spot, I saw a cleaning person using the same wet cloth she had wiped the floor with, rubbing the used sandals they were providing to their guests. According to my common sense, those shared sandals/slippers are sanitized after each use, or if not, they are at least rinsed with hot water and soap, and possibly treated with a sanitizing spray. I've been to other spas in the city, like Pxxxx Spa, which constantly cleans the shared items, such as slippers, combs, and hair dryers. I didn't see any of those "caring" and "safe" considerations to maintain cleanliness for shared items for the guests at Onsen. Lastly, I felt like naming this place 'Onsen' is almost a big joke and an insult to real onsens in Japan, where we could relax in such a clean and pampering atmosphere in tranquility.

I came here for Mothers Day , got a massage from Sumi , & it was wonderful ! The tension in my back…read morewas released by a pleasantly unexpected stepping on my back method I didn't know I was getting . Sumi was professional & was great w/ communication during the service . Whether if it was pressure , specific area to focus on , temperature of the hot stones used .. she gave a great experience . Also , SHES REALLY SWEET ! It was a good vibe of having little conversation & quiet time to just relax & enjoy . I really appreciated the friendliness & also the peace given . Now my fav fav part . ( infa-red sauna ) I'm an advocate for the health benis of a good sauna .. let alone an infa-red one ! Is a MUST add on if you can . I took my massage first , then sauna to relax after to help w/ the detox & then took the shower afterwards to freshen up . Was given plenty of water . & I honestly didn't pay attention to parking for this review .. I got passenger princess treatment . I did see some street parks though !

This place is clean, organized and HONEST!! I booked online while out and about & they called to…read moreconfirm. When I got there they were flexible with what I wanted and what they thought would be best. I had Jenny who worked out my knots and adjusted when necessary. But this is where I can't say enough good things. I took my wedding rings off and one accidentally fell into the trash and I didn't see it happen! I realized after I walked back to the hotel one of them was missing. I WAS FRANTIC! I ran back and asked them to please look. Jenny found it in the trash. I was so relieved for her HONESTY and INTEGRITY. I hugged that woman, thanked her profusely and tipped her with more cash. That was such a close call and I am grateful for Jenny & nice reception staff who took me seriously. The emotional intensity was real. Thank you Jenny!

Came here with a gift card and it was so nice!…read more Good: - Went on an all women day and really liked how it wasn't packed! - The place was super clean - Everything was explained to me well - The hot sauna cold plunge was so good! I also liked the steam room since you can rub salt all over you - The hot sauna was really good temperature and I liked that they had a clock inside - The cold plunge was the perfect temp and you can also see the clock - The hot pool was surprisingly amazing and I stayed in in longer than I planned - The hot tea and cold towels were a big plus Bad: - More on the expensive side - I also got a massage but it wasn't super memorable Overall would come again!

Nobody asked for a Kabuki vs OnsenSF comparison, but here…read moreyou go. 1. $$$ Price Kabuki is $49/pp 2.5 hrs OnsenSF in the tenderloin is $50/pp 2 hours 2. Environment & Ambience: Kabuki has a much wider space, calming music, great ambience, wonderful smells and decor. OnsenSF is a dining space when you enter and spa in the back. Everything looks modern and nice, relaxing environment despite being located in the tenderloin. 3. Hot Tub: Kabuki has a rectangle shaped hot tub as opposed to OnsenSF's square shaped tub. 4. Cold plunge: Kabuki has a cold plunge that's perfect for people who don't need it to be extremely freezing. OnsenSF has a cold shower with many heads in place of a cold plunge. Both are enjoyable experiences 5. Steam Room: Kabuki's steam room is also rectangular as opposed to OnsenSF's square room. Kabuki's steam room also has a shower to rinse off excess salt and sweat before entering the common area. 6. Showers: At Kabuki, there's also a line of stools for the seated handheld showers where you can fill a tub of water and pour it over yourself in addition to the traditional shower stalls, where OnsenSF only has the traditional showers if I recall correctly. 7. Sauna: The sauna was great because you could adjust the heat by moving up the wooden bleachers. There was also plenty of space to stretch out and lie down. There were wooden half-cylinder blocks to place under the neck and back to promote blood flow. My partner's favorite standout was the salt scrub they have that's free to take at the refreshments table. You use it to scrub away dead skin in the shower and steam room. My favorite was the bowl of towels buried in ice cubes that helped me keep a cool head in the hot tub and sauna room. I will say that the thing that makes OnsenSF stand out is their dining pop-ups, but there's plenty of dining options on Fillmore and in Japantown. I would definitely go back to Kabuki again. The experience was incredibly relaxing. Highly recommend.

What a lovely oasis in the City!…read more A serene skincare clinic offering treatments that leave your skin feeling revitalized, refreshed and rejuvenated! I am so happy I gave them a try...the body exfoliation feels so healthy, and is followed by a moisturizing balm that is completely calming and hydrating...the facial too! Such friendly, quiet and professional service! And they have a separate room for manicures and pedicures, including a non-water based way to eliminate calluses ...I will be back, for sure!

The services are terrific -- especially the pedicures with Kathy…read more BUT I only gave 4 stars because the process for scheduling an appointment is TERRIBLE! no one answers the phone. you leave a text, per the instructions on the automated phone, and don't hear back. then you go to their website online to try to schedule, and the form doesn't work. then you sign up anyway - somehow - and pay but have to provide a requested date/time in the special instruction box and have no idea if you're getting the appointment or not. TERRIBLE PROCESS! EXTREMELY FRUSTRATING FOR POTENTIAL CUSTOMERS.