AVOID THIS CLINIC AT ALL COSTS! The technician has not…read moretreated the required pigmentation spot properly however has decided to laser a love heart shape on my cheek around the pigment spot!!! AVOID THIS CLINIC AT ALL COSTS!

Hi, I have been coming to Eden Laser since before it was…read moreeven called Eden Laser Clinics at Hornsby. I've never really had a reason to have issues with Eden, but over the last year it's become extremely apparent that the management of Eden is going in a very different direction to which it first started. I've had pretty much all kinds of laser treatments but have slowed to mainly a few stragglers and facial laser. Over the last 18 months I've tried to make bookings online. This is always problematic as their online bookings are terrible. Instead of displaying what session times are available, you take pot luck and hope for the best. Then, you receive communication saying that the booking you clicked on isn't available and they auto-book another, which is without consultation and many times not around the customer's availability. I've yet to successfully make an online appointment in 18 months. I've tried calling, but again, there are never any available bookings. And lastly, I've turned up to the shop front to check if while shopping of an afternoon or evening, they would be able to squeeze an appointment in, also without success in obtaining an appointment. Now when coming to the shop front, the door is consistently locked to clients so it's now impossible to gain entry to speak with someone. Suffice to say, over the last 18 months, I'm yet to be able to make an appointment. Over the years I've recommended Eden to family and friends but now I'm letting people know of my experience. I find the lack of customer service appalling, and not just that, it's non-existent. It seems your company has grown but hasn't taken it's clients on a positive journey. Good luck with things. I do hope that there will be more mature staff at your clinics who have a better sense of serving the clientele, of which are Eden's total bread and butter.

I had wrinkle prevention injections, done by the lovely Lilian…read more The clinic has a very relaxed atmosphere with very professional and friendly staff. My results are fantastic and will be going back for more treatments! Thank you Rejuvenation Clinics of Australia! - Emily J.

Highly recommend RCA. Their obligation free advice was professional and courteous. I went ahead…read morewith a skin tightening ultrasound treatment. Abbie kept me informed along the way, was very friendly and professional. The experience was very positive. There was a followup call to see how everything was tracking which was great. I like the surroundings of the clinic, private, quite and very comforting.

Having never even considered laser hair removal before about a week ago, I had absolutely no idea…read morewhat to expect when I booked an appointment to have my underarm hair permanently removed by laser. I arrived to my appointment and was greeted by a smiley receptionist, who handed me a form. A form that needed all sorts of details - parent's ethnicity? Aftercare? Skin type? Natural hair colour? While all these questions were reassuring, they certainly were time consuming. But any time I'd mentally lost there was made up in the laser process - super speedy! After the same smiley girl (not just a receptionist, it would seem) briefed me on what to expect, how it would work and how soon I'd need to make another appointment, I lay down on the bed. ZAP! ZAP! ZAP ZAP ZAP!!! Despite all previous reassurances to the contrary, IT HURT! Although I feel like I'm the palest Australian on the planet, I must've retained some of my tan from the Northern summer - the more heat in your skin, the more painful it is. My skin must be hot, hot hot, because every ZAP made me clench my fists with the pain. But ultimately - a few zaps for being hairfree for LIFE? Although it's not strictly the case (hormonal fluctuation can cause the hair to grow back), the semi-permenant nature of the procedure makes it worthwhile. Plus, it's less painful than a wax, that is for sure! And cheaper - the current special price finds a session of laser for underarms at just $9!! Bikini lines, legs and other areas are all equally cheap.. but given the pain underarms caused me, I'm not keen. Yet I did book another appointment for my poor armpits, so confident I am in the benefits of the process!

Inferior executable quality of procedures, bored attendants , very heavy up -sell of additional…read moreproducts. Not sure of training of attendants: there must be a reason they can sell procedures at what seem like very cheap prices.The expensive procedures they want to get you to purchase in addition for what you attend for will lower in price at some stage, just like the ones they can offer cheaply now have. Would not recommend as a place for ongoing treatments: inferior professionalism in comparison to other establishments. It is, however, a very nice smelling and clean environment and staff are a pretty, if somewhat bored homage to youth and spray tans or tanning beds.