Awesome collection! Excellent staff! Reasonable price for all types of decor and furniture!read more

I made a couple of purchases (two rugs and a decorative statuette) to be sent in one…read morepackage/delivery. I called to confirm they would be together, and assured this was the case (note: this was ordered January 24th and today is April 10) I was sent multiple billings which I had to call in and have revised to the 3 items and not the multiple repeats they were trying to bill me for. I was told the billing issue was remedied, and to expect my parcels to be sent together. I was notified later that only ONE of the rugs shipped on it's own, which finally arrived. The customer care agent (Jennifer Sealey) assured me as an apology and act of good faith, the freight cost would be refunded to me, at the inconvenience of having to double up on my travel time to have the rugs delivered from the office to the site. One week after the due date for the second half of my order, I received an e-mail (ONLY AFTER I CONTACTED THEM TO SEE WHERE MY PURCHASE WAS) that the items are no longer in stock and that I could have a 10% discount on an alternate option. I will update this review dependent on how they handle my complaint, I've called them and left a message and am waiting to hear what their resolution is. Buyers, beware! It takes MONTHS before you actually get anything you order (that's IF you end up receiving it at all). Not worth the headache, hassle, and multiple phone calls and e-mails you have to make to help keep them organized on their jobs.

I had a fridge delivered. The movers scratched my hard wood floor and then blamed me . They said my…read moreflooring should have been covered. I've had many heavy items delivered and moved several times and this is a first.

In my 56 years this has to be the worst experience I have ever had with any company when it comes…read moreto customer service and return policies. I was denied a refund on a Washer/Dryer Riser because it was considered to be an unsealed package, even though their own employee cut the two packing straps. The box was not glued or taped, but simply held closed with the two white straps. The return policy does not apply in this case. When I picked up the item, it was secured with two white packing straps. The Brick employee cut these straps to allow me to verify the color. Although the box was never taped or sealed, it was considered an open package when I attempted to return it, and my refund request was denied. I find this policy outrageous, especially since the employee did not mention the return policy. To make things worse the supervisor Dev sat in his office literally 50 feet from me and the returns desk, refused to talk to me stating he was busy eating his lunch. Still waiting for some type of resolution to this matter. Their Return Policy If your product is still in its original sealed packaging, with the exception of As-Is products, special orders (MTO), or sleep accessories, we will return it for a full reselection credit or refund within 7 days of the original delivery or pickup. Once the product packaging has been removed or the product is in an open condition, with exceptions for mattresses/boxsprings and home décor accessories, we cannot offer refunds or reselections. If your product arrives in less than perfect condition, contact us within...

Super disappointed with the Lasalle location. Not only do they have extremely low inventory, the…read morefloor manager is just plain rude. She literally rose her voice to a new employee who was asking for assistance. This was all done in front of customers. Serious attitude problem. In no means should she be managing people, zero skills what so ever. Will be going back to the Kirkland location. A lot stock and people are more professional.

I like the Linen Chest for it's choice and quality products in general and I like this location at…read moreCarrefour Angrignon because it has enough choices while being small enough to not loose time. We were looking for new sheets for our bed and we were helped by a nice saleslady who was very knowledgeable about their products. She help us find a nice set in special that we are quite happy with. We didn't know that they also carried kitchen items and we also bought a ceramic plate for pizza (that was the day before the Superbowl) and several other items. The sales personnel covers the whole store so they help us with anything, no need to find another one in a different department.

Such a chic and beautiful home goods/accessories store! Was lucky enough to stumble upon this…read morecharming store with tons of amazing home decor from dried flowers, live plants, pillows, candles, Moroccan rugs, etc. One lovely lady (an owner) was very friendly, gracious, and took the time to explain the shop concept and where many of the pieces came from. If you're looking to add some chic pieces to beautify your home, this place will have it.

Came across this lovely store today which opened in the last few months. They mainly sell imported…read morehome accessories and have a very cute cafe in the back. The staff is extremely friendly! It's basically one of those stores where you won't want to leave. I will definitely be back and try their cafe as well. Check this place out when you're on Notre-Dame street :-)

I have been going to this hardware store since I was a child in the 80's and it was still called…read more"Pascals Hardware", and the supermarket across the street was still a "Steinbergs Grocery". Although it has up-scaled a great deal, going from an average neighborhood hardware, to upscale specialty paint/hardware/housewares and gifts it still has the same neighborhood feel and even some of the same staff. Wilder, who works behind the paint counter in the basement, where most of the "serious" hardware is located, has been there ever since I can remember, and always provides one of the best customer service experiences available. He knows his stuff, and is always happy to help. Upstairs, where the gifts and housewares are found, is home to what I can only describe as *the* best selection of gifts for hard to shop for hipsters and grandparents ever... It has to be seen to be believed. If your looking for some unique gifts, specialty hardware, or are just tired of the so-so service at other big box hardwares, try Hogg out...

This more of a hardware store/boutique. I was recently looking for a meatloaf pan with a removable…read moreinsert, so you can lift the meatloaf out of all the oil and fat that inevitably comes out once it's finished cooking ( if you've ever made meatloaf at home, you know exactly what I'm talking about). Anyway it seems Montreal doesn't have a lot of places that sells that but saw online that Hogg hardware does since it's part of the Home Hardware group. Went in, ordered it, got a call 2 days later to pick and it wasn't expensive at all. The guys are also really nice but while I was waiting around I saw a ton of cool stuff for the home including soy candles, funky door handles and coat hooks, and stuff you'll never see at Home Depot. I used to buy soy candles at Winners (since soy doesn't produce soot and burns cleanly), but increasingly they don't carry them anymore and instead have "hand-poured" candles ( what the hell is that supposed to mean if it doesn't change the fact that it produces soot?) but now at least I can get some here at a reasonable price. There's a reason why it's located in Westmount and also Nun's Island, it's definitely more bourgeoisie and less blue-collar.

Fabric stores have started to really decline in the last couple of years given that our…read moremanufacturing industries that made apparel have all but disappeared and so much of it comes from China. For those of use who own sewing machines and sew on our own, it's getting harder and harder to find places to get all our sewing needs and sewing notions met conveniently. Fabricville and Bouclair were always the two main stops but Bouclair is now mostly a design store now and half of Fabricville is also the same. Thankfully the other half of Fabricville still sells fabrics and sewing notions. I have an old-school Singer machine( all with metal parts inside) and I needed to get new needles for my machine for denim work. I found everything I needed here. Prices were pretty decent, the service was friendly but it's a location that's out of the way for me. I just wish sewing shops weren't as few and far between as they are nowadays.

Awful. Terrible customer service, terrible choice of fabrics and no rhyme or reason to sale…read moresignage. One would think the fabric under the sign that says "on sale" would be on sale but no, apparently they ran out of tables, and instead of I dunno, changing the signage or something they just leave tou to guess what sales applies to what fabric with no rhyme or reason. And no PVC like fabrics at all? Really? In 2021 I can't come to your store and buy fabric to make a contemporary jacket, it's not even niche.