I ONLY RATED 1 STAR AS I HAD TO IN ORDER TO WRITE THIS REVIEW!! After sales customer service from this company is appalling. In my opinion, as an experienced sewer of 30+years I was sold what I regarded as a seconds quality ric-rac trimming. I had ordered two colours of the same type. The red was perfect, so I had something to compare with. The white ric-rac was distorted, stretched and twisted. In my opinion it should have been labelled and sold as "seconds' quality. I purchased in trust of good quality from their online site. Had I been offered this trim in a retail outlet I should have refused it. I was soon disabused of this trust.
Second problem occurred with my goods (valued £46+) and their packaging. They wrapped my goods in a large, cheap, poor quality envelope which was incapable of withstanding the rigours of the Royal Mail. They then went on to BLAME ROYAL MAIL for the damage. My goods arrived re-wrapped by Royal Mail. Appropriate packaging is the onus of the sender not the Royal Mail. Furthermore, inside this large envelope my goods were wrapped in 2 flimsy, poor quality poly bags, like the sort you get from market traders. My goods occupied about half of the space inside this inferior envelope so consequently they must have rattled around the inside it like peas in a can!
When I raised a complaint about these issues I was summarily dismissed. They would not even consider re-examining the faulty, defective, poor quality trimming let alone refunding me. They did not want to know.
SO BUYER BEWARE. The old adage applies here their prices are cheap as peanuts but the chances are with this in mind that you will have monkeys selecting and packaging your goods. and quality is not implicitly guaranteed.
Unfortunately this site does not allow the option of a poor rating only a not sure. read more