I signed up for the 3 month foundational membership, after 3 months I attempted to cancel my membership. The general website states we can only cancel by calling the gym you signed up through.
I called the Birmingham gym several times, NO ONE literally answers the phone. Ever, I left messages for weeks asking for a return call back to cancel my membership.
I received an email several weeks later stating my membership will be charged shortly. I responded to that email advising I would like to cancel my membership.
I received a call back FINALLY saying they will try to cancel my membership but couldn't make any promises.
A few days later I received an email stating because I didn't not notify them within 30 days, they were processing my cancellation based off the email I responded to and then I would be charged for an additional month.
I responded to email January 15th asking how I am expected to cancel my membership if they do not answer their phones calls or return my voicemails. I still haven't received a response. I honestly loved the work out sessions I received from the gym, but they way the business is handled and being Charged over and over because I am not able to cancel my membership. I have reported this to the better business bureau. This is not a legit way to handle business, it's very shady and alarming to me. Do not go here unless you want your money taken from you. read more