Customer service non existent, manager very rude; almost aggressive.
I Would not recommend F.A Welch Jewellers for 2 negative reasons:
I first enquired about an Engagement ring in the shop window in Dec 11, I was told it was £1200.
I Did not have the funds at the time so went back in March. The same ring in the same place now £1800!
(still not price tagged, I had to ask).
I explained the price I was given previously was £1200. First they said I was mistaken, but when I stood my ground they told me it was a different ring and this one had a larger stone. I am 100% sure it was the same ring because I looked at it in so much detail the first time. Alarm bells rung & I should have walked out. However it was the one I wanted for her so I haggled & they said they would accept £1700.
At the time my girlfriend & I were going through a rough patch but I thought this would get us through. I therefore enquired if she said no could i bring the ring back. The lady said (managers wife) that if I had my doubts that maybe I shouldn't buy it, but they said they are sure they could sort something out if that was the case.
10 days later & a No I tried to take the ring back but they wouldn't do anything for me, I was even willing to take a reduced refund, a credit note, anything, but they were very unsympathetic & said because they are such a small independant Jewllers they couldn't afford to give refunds & i'm stuck with the ring. There attitude was disgusting.
I will spread this word as much as I can, as horrible as it is I hope they lose custom, because they don't deserve to trade. read more