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Syracuse, UT

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District manger Kylee saying it would get handled but she failed to do what was promised in her phone call with me.
Collin H.

So let's start with their biggest problem billing. If you are reading this and are a member I hope you are watching what they are charging. Let's start with where we went wrong. We switched my family from 6 individual plans to their new family plan and that's where this all goes south. Not only did they mess up the monthly amount but they weren't supposed to charge the annual fee for one year so they start by charging me double the monthly rate 2 times in one month. Then they start billing my credit card $88 a week for a personal trainer I didn't sign up for. When they were contacted about the problem I got the standard customer service answer of I'm so sorry we will get it taken care of.........followed by the same comment the next week........and the next week. Multiple phone calls, manger still to this day has only called me back once. Phone calls to district manager finally someone who got part of the issue solved or so I thought until today when I get a bill in the mail.........also stopped all payments with my card on file which they still try and run every couple days. At this point my next step is guess will have to be file a police report for credit card fraud. 3rd party billing says they can't stop it or change the amount as it is all done at the store level. Sad part is it's a decent facility, older equipment could use newer and updated stuff like they have at other locations but hopefully for members the new building is better. Also hope that in the new facility they get people and management in place that are really able to and willing to do their jobs and get customers taken care of. Will this review change anything for them probably not but hopefully if they truly want to be a better facility it does and they make the necessary changes. Up date got a reply and a phone call saying it would be handled 6 months ago........ but wouldn't you know it they dropped the ball again and I got a call from a collection agency saying EOS billing company ABC billing had sent them my out standing balance to collect on....

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2 years ago

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Ask the Community - EōS Fitness

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VASA Fitness

VASA Fitness

2.4(30 reviews)
4.5 mi

I joined VASA a month ago. I have not had a single bad experience. So far, all of the staff and…read morecoaches are above and beyond courteous, knowledgeable, encouraging and willing to share knowledge to ALL levels. The classes are pretty quiet, and very structured, which suits my workout style to a T.

VASA Clinton used to feel like a member-friendly gym where I could just come in, work out, and…read moreenjoy being there. Unfortunately, their billing practices and member services have completely changed that experience for me. Every month, the app shows that I owe $0, making it look like my bill is paid or nothing is due. Then the next day, money is withdrawn from my account anyway. Because I'm relying on THEIR app for my account information, I'm not expecting the charge and then I can end up with additional fees. When I've tried to get a clear invoice showing what I owe and when, it has been unnecessarily difficult. I now spend what feels like an hour every month on the phone trying to sort out billing issues that shouldn't exist in the first place. The fees are also getting ridiculous. You can be charged for being six minutes late to a class, even though you're already paying an additional monthly fee for access to those services and that's IF you can even get into a class, because they're frequently full. It feels like VASA has become very quick to charge members fees while providing very little grace when their own app and billing system are confusing or inaccurate. If VASA is going to hold members to strict policies and charge fees at every opportunity, they should hold their own billing system and member services to the same standard. I used to really enjoy this gym. Now, instead of simply focusing on my workout, I'm regularly dealing with confusing charges, fees, and phone calls trying to figure out my account. Very disappointing.

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EōS Fitness - gyms - Updated October 2026

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