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EZPAWN

5.0 (2 reviews)
Open • 9:00 am - 7:00 pm
Updated 2 weeks ago

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1 year ago

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4 years ago

Austin went over and beyond to help us with our Pawn and I cannot tell you how refreshing this was. Thank you Austin!!

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APMEX

APMEX

2.1(112 reviews)
3.8 mi•CBD

I purchased $8,000 worth of silver from APMEX on eBay, they only charged a typical 2.5%. On eBay,…read moreAPMEX has over 609,000 positive reviews. My wife was shafted by GoldCo charging $8,000 for $4,000 worth of silver. I gave GoldCo a scathing Yelp review and GoldCo refunded the $8,000. I haven't had any customer service experience. I never had to call APMEX ... probably the 609,000 people using eBay to purchase APMEX silver haven't had any problem with their purchases. I have to wonder who makes all these negative claims on Yelp. Perhaps the silver-gold selling scammers such as GoldCo!? Something doesn't jive. Could be the people having no problems with their APMEX purchases are happy and don't post positive reviews. Whatever you do, don't deal with GoldCo because they are con artists. There's no truth in buying from GoldCo ... period.

I submitted a collection of silver (14+) items to your company after conducting due diligence to…read moreconfirm authenticity. Each piece was stamped "S925" and was independently tested using two separate silver testing kits purchased from both a major online retailer and a national brick-and-mortar store. All items tested consistent with sterling silver prior to shipment. After sending the items, I received no communication for approximately nine weeks. During that time, I made four separate attempts to obtain a status update, none of which were meaningfully addressed. Only after this extended delay was I informed that two of 14 pieces in my shipment were allegedly silver-plated and therefore ineligible for processing. I was further told that, as a result, the entire lot--including the eleven items your company deemed authentic sterling silver--would be returned to me. I was given no prior notice of this policy. I explicitly requested that the items identified as plated be returned to me while proceeding with processing of the confirmed sterling silver pieces. This request was denied without explanation. My follow-up question--seeking a rationale for why partial processing was not possible--was disregarded. At no point was I provided with documentation, test results, or a clear methodology supporting your determination that certain items were plated rather than solid sterling silver. Given that each piece was marked S925 and passed independent testing prior to shipment, this conclusion is both unexpected and unsupported. The handling of this matter raises several concerns: * The lack of timely communication (nine-week delay with no proactive updates) * The absence of transparency in testing or verification methods * The refusal to process clearly authenticated items within the same shipment * The failure to address direct, reasonable questions regarding your policies As a result, I have filed a formal complaint with the Better Business Bureau and am in the process of submitting a complaint to the Federal Trade Commission. I am requesting the following: 1. A detailed explanation of your testing procedures and the basis for determining that certain items were plated 2. Clarification of the policy requiring entire shipments to be rejected rather than partially processed 3. Reconsideration of your decision, including the option to process the items you have already identified as genuine sterling silver This situation reflects not only a dispute over material classification but also a breakdown in communication and customer handling that warrants formal review. value: none. wasted 3 months with no return Photo is of testing kit to ensure all silver sent in was S295 certified value

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APMEX - APMEX eBay Sales for 5oz. of silver, very reasonable.

APMEX eBay Sales for 5oz. of silver, very reasonable.

APMEX - Testing kit in sharing all silver sent in was sterling silver S295 aka genuin

Testing kit in sharing all silver sent in was sterling silver S295 aka genuin

APMEX - The Market Asking Price of Silver

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The Market Asking Price of Silver

EZPAWN - pawn - Updated May 2026

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