Kelly and Moses thank you for having a top-notch staff. They always call me by name. Always with…read morerespect and that is a two-way street. I respect you and as the manager of a tough business to be in. I have nothing but great words for Kelly and Moses and all the staff. This is what customer service should be at all stores. Thank you Kelly. James J. S.

Ladies at the front did everything they could to vet me the money I needed. Gracious service in a…read moredire time.

Rosie is so kind & has lots of knowledge, Rosie is very patient & i trust her 100%…read more She takes the time to explain each item, i wish we had more People like Rosie. Even if i call & ask about an item, Rosie explains to me in detail. I have had many health issues, & at times hard to get to store myself. There is a reason why this Pawn jewelry shop is the only Pawn shop out of every single Pawn Shop with 5 Stars

The staff at this location is extremely friendly and helpful, Kevin is always ready to answer my…read morequestions on any item I either buy from there or if I want to pawn, its amazing how much this location has good people working there like Eva as well, the other day Pepe helped me too and they care about the customer and of course I will recomend this location its called "Smart Pawn" now.

National Pawn & Jewelry on Airport Blvd Austin, TX. was instrumental in helping me pay most of next…read moremonth's rent, and we are so glad that our items were accepted, for their value, to help cover our apartment's monthly lease. I was crying tears of joy, while they counted out the cash. I thanked them, repeatedly, because I was facing homelessness. Mr. Reuben and his Staff are God-sent Angels, on earth, during these financially challengingly times, while our nation returns back to normalcy. June 11, 2021 Ailsworth

The last 2 times I have been to this little shop, I have got nothing but great friendly service and…read morethey will work with you on a price so that you walk out happy! This is if not the best pawn shop in south Austin! On another note, they are open until 8 when every other shop closes at 7, these people know what customer service is, most people are still sitting in traffic at 7 trying to get to a pawn shop to make a last minute pawn/loan! A+

These guys are great! I went over the agreement time on a lay-a-way, and instead of me loosing my…read moremoney, they worked with me!!! I have my favorite guitar in pawn there. They send me e-mail notices when payment is due. This is the best pawn shop ever!!! I'm still shopping here. Every time I go in, the guys are friendly as ready to answer any questions I might have. What I really like is their text alerts. If you have something on lay away, they'll text you to make payment without you loosing it! Today I went in to pay on a layaway and ended up getting more tools on layaway. They have great prices on the tools I need to fill out my tool chests. They remind you via text message to come in and make a small payment. They use modern technology to help their customers. I recommend this shop over any others. It's in Hutto but worth the drive!!

Been dealing with Steve, Rick and others at this store for over a year. Great people and great…read moreshop. Always friendly and respectful never had an issue with any purchase or pawning my firearms several times. Although owned by First Cash and therefore related to other Pawn shop in area I've reviewed but by far this is a better experience and I would highly recommend this location.

Very easy to work with and understanding…read more Have an amazing collection of things I would actually buy as well as this is where I took a lot of things that I don't use anymore and realized that I got more value selling here than donating to Goodwill. Since I'm downsizing and really evaluating what is valuable to keep and don't need $100 of tools. However, I will go there instead of Home Depot for a needle nose or hammer

Haven't pawned anything in 15 years but the last time I did it was a set of golf clubs, bag,…read moreputters, just like today. That experience was amazing, this was just insulting. The interaction, attitude, the level of disrespect and etiquette was about as bad as it could get. I needed $400 for a small real estate deal this afternoon, not wanting to take a cash advance on a card and I thought wow, I've lived in Leander for over 10 years, driven by this store on my way to the car wash next door. Lemme see what I can get. First off, I'm extremely aware of the idea what we have is never worth as much as we think. I've traded in dozens of sets of clubs over the past 50 years, I use the PGA Retail Value trade in guide as a barometer and their book is vers valuable. It's solid. Dicks Sporting Goods, PGA Superstore, Golf Galaxy all use this very guide. And I get it, they only had 2 bags of clubs in there they wanted $60-$100 for and 1 were more than 10 years old, and 1 set was at least 20 years old. I was polite, waited patiently, wasn't expecting anything else...and he wouldn't give me more than $100 for the clubs on a loan, and I couldn't replace the bag & clubs for under $1500. Impossible. Of course, that's probably why they don't have any clubs in there because they're dismissive and rude, and it's fine because I don't need the money that bad. What this little man didn't know was I had a Tag in my pocket I would've sold for $$ he could've made nice money on but once the disrespectful tone & attitude took over that was a non-starter for me. I pawned the clubs elsewhere for $350, which all I really needed. I won't be back, I'll never forget.

I read the review by Halstead and feel the need to update my review. I want to state that I gave…read more5-stars based on my experience, not my friendship with Ryan. I'm sorry if Halstead had a bad experience, but I can confirm that they have bullion available and on-site. The problem he had appears to be due to the fact that he thought ARCI operated more like a pawn shop. They don't. This is a much more upscale experience. Sometimes, you have to wait for product if the order is large enough. Their inventory changes hourly. They carry LOTS of rare coins that would require traveling the globe to locate. They lock the rates at the time you indicate, so I'm not sure why anybody would need to receive the product any faster than they deliver it. Finally, I want to point out that I made a spreadsheet of all of my purchases historically. ARCI has always charged me the least. For reference, EBay is the most expensive place to buy, so don't do that under any circumstances. I'm available to answer any questions, as I stated before. I like to think of ARCI as the private club version of bullion dealers, yet anybody can join for free. If you want a pawn shop, go to a pawn shop.

They only work with large quantities. Wasted my time and didn't even get to go inside because they…read moretalk through a speaker. I was trying to explain the piece I had and they did t even care.

Fun times! This place makes me want to visit pawn shops more often. The workers were all so…read morefriendly and accommodating. Great customer service! We came here per my aunt's very specific request out of all other pawn shops in the area. Now, I understand why! According to her, we will see y'all again soon!

they refused my service because of my service animal. they do not have the capacity to operate in…read moreaustin texas. homeless people hang outside and it's not a safe location

After researching, reading reviews & visiting a few "seemingly" good jewelers, I made up my mind…read moreand I chose to do business with M.I. Trading. I felt they were above the others in every way. Other jewelers made me feel like they were doing me a favor even looking at the jewelry which I wanted to sell. Some others low balled me. I knew I found someone that I could trust when I went to M.I Trading. Moran did not rush me. He explained everything to me and was completely transparent, because he wanted me to make educated decisions. Nobody else even came close to caring about my business, never mind taking the time to educate me. At M.I. Trading, I had the opportunity to think about what I wanted to do, without any pressure ... and when I decided what I wanted to sell, Moran gave me TOP DOLLAR. I could not be happier that I found M.I. Trading, a company that I can trust.

Excellent service !! The best Value in Austin. We will always conduct our business here.read more