Rosie is so kind & has lots of knowledge, Rosie is very patient & i trust her 100%…read more She takes the time to explain each item, i wish we had more People like Rosie. Even if i call & ask about an item, Rosie explains to me in detail. I have had many health issues, & at times hard to get to store myself. There is a reason why this Pawn jewelry shop is the only Pawn shop out of every single Pawn Shop with 5 Stars

The staff at this location is extremely friendly and helpful, Kevin is always ready to answer my…read morequestions on any item I either buy from there or if I want to pawn, its amazing how much this location has good people working there like Eva as well, the other day Pepe helped me too and they care about the customer and of course I will recomend this location its called "Smart Pawn" now.

National Pawn & Jewelry on Airport Blvd Austin, TX. was instrumental in helping me pay most of next…read moremonth's rent, and we are so glad that our items were accepted, for their value, to help cover our apartment's monthly lease. I was crying tears of joy, while they counted out the cash. I thanked them, repeatedly, because I was facing homelessness. Mr. Reuben and his Staff are God-sent Angels, on earth, during these financially challengingly times, while our nation returns back to normalcy. June 11, 2021 Ailsworth

I recently purchased a few items at this pawn shop. My experience with Clifford was very stressful…read more He was bothered about having to look up our information in the system bc I didn't have the layaway receipt so he could easily access information. He became sarcastic. A month later when I called again to make another payment he "reminded" me that he remembered who I was from the months prior conversation. I then proceeded to ask to pay off our layaway so that we could be done with this individual and location. He said I couldn't pay it off unless it was done in person. I did call and make a complaint with someone higher than himself. If he doesn't like being in customer service (management) position than he should find another job. This individual is very passive aggressive.

Been dealing with Steve, Rick and others at this store for over a year. Great people and great…read moreshop. Always friendly and respectful never had an issue with any purchase or pawning my firearms several times. Although owned by First Cash and therefore related to other Pawn shop in area I've reviewed but by far this is a better experience and I would highly recommend this location.

Offered me $50 bucks on a brand new un-used obd2 scanner worth $345. Definitely scamming their…read morecustomers.

Haven't pawned anything in 15 years but the last time I did it was a set of golf clubs, bag,…read moreputters, just like today. That experience was amazing, this was just insulting. The interaction, attitude, the level of disrespect and etiquette was about as bad as it could get. I needed $400 for a small real estate deal this afternoon, not wanting to take a cash advance on a card and I thought wow, I've lived in Leander for over 10 years, driven by this store on my way to the car wash next door. Lemme see what I can get. First off, I'm extremely aware of the idea what we have is never worth as much as we think. I've traded in dozens of sets of clubs over the past 50 years, I use the PGA Retail Value trade in guide as a barometer and their book is vers valuable. It's solid. Dicks Sporting Goods, PGA Superstore, Golf Galaxy all use this very guide. And I get it, they only had 2 bags of clubs in there they wanted $60-$100 for and 1 were more than 10 years old, and 1 set was at least 20 years old. I was polite, waited patiently, wasn't expecting anything else...and he wouldn't give me more than $100 for the clubs on a loan, and I couldn't replace the bag & clubs for under $1500. Impossible. Of course, that's probably why they don't have any clubs in there because they're dismissive and rude, and it's fine because I don't need the money that bad. What this little man didn't know was I had a Tag in my pocket I would've sold for $$ he could've made nice money on but once the disrespectful tone & attitude took over that was a non-starter for me. I pawned the clubs elsewhere for $350, which all I really needed. I won't be back, I'll never forget.

Went to sell an old ring. They were extremely nice, fair in price and it was quick and easy! I…read morehighly recommend!

ordered from many sites and never had an issue with paying by credit card. Ordered and saw…read more"suspected fraud" under my order in my account. I emailed on the spot about it and never got a response. I had to call after not hearing back for days. Talked to Bill and he said that he doesn't see a reason why it was categorized as fraud, took my card info over the phone, placed the order again, didn't get any confirmation nor did card displayed a charge. Had to call back again, another rep picked up, rude and told me he will pass the message to Bill, he didn't, and I called again got hold of Bill, he said the card didn't go through. Asked for my options, and they said billing and shipping have to be the same for any order The whole process took over a week, very unprofessional. I would avoid at all cost

Yesterday, November 11, 2025, was the second time my wife and I have done business with Austin Rare…read moreCoins & Bullion (ARCI). On both occasions, we met with Account Executive Stephen Babcock who assisted us in selling large numbers of our scrap U.S. silver half dollars. The buying prices offered by Stephen both times were fair and generous, and Stephen was always very knowledgeable, professional, courteous most helpful in dealing with us. When I asked him to call me when the spot price of silver reached certain level before we were willing to sell our half dollars, Stephen followed through and did call me as I had requested. Our overall experience in doing business with Austin Rare Coins & Bullion (ARCI) has been outstanding. I especially want to commend Stephen Babcock for his superb customer service and friendly, "can-do" attitude in assisting us with selling our half dollars. We plan on continuing to do business with Stephen and his reputable and honest company.

Fun times! This place makes me want to visit pawn shops more often. The workers were all so…read morefriendly and accommodating. Great customer service! We came here per my aunt's very specific request out of all other pawn shops in the area. Now, I understand why! According to her, we will see y'all again soon!

Just in short term the customer service was terrible and if you don't know the value of that your…read moreselling they will scam you out of it. I sold my welding helmet to get money fast and come to find out it was not the worth the $15 if they were selling it for $100. Honestly just greedy and unfair and they try to give me like $20 per oz in silver coin when in the market it's $90. This should just say why it's not a good place. surprised it's still open