I have met with Patrick Polat and even got an estimate. Since then, I called to set a day to start…read morethe process and man saying he was just a worker said he would give Patrick the message but I have received no return call. I have called five times in 7 days and left a message each time with the worker but have yet to get a return call. It's unfortunate that they do not value customer service.

From the owner: Home Remodeling, Full Kitchen Remodeling, Full Bathroom Remodeling, Painting, Flooring. Extension…read morebuilding, Kitchen Cabinets, Countertop installation

We had some major structural issues with our home and hired Chris to handle the repairs. From start…read moreto finish, they were absolutely fantastic. They showed up on time, explained everything clearly, and really made sure we understood what was going on with our house. It has been a long and complicated project and it was truly nice to know we were working with someone who knew what they were doing. Even when something unexpected came up during the process, Chris handled it confidently and professionally. He consistently provides fair prices as well. I have never felt like he's trying to overcharge me. The crew worked quickly but carefully, and you can tell they take pride in doing things the right way. They kept the space as clean as possible and were always respectful of our home. I felt like they genuinely cared about fixing the problem, not just getting the job done. Now that the repairs are complete, our home feels safe and solid again -- such a relief. I can't say enough good things about this company. We will definitely hire Chris to do work in the future. If you need trustworthy, skilled people for structural work, I would 100% recommend Chris Richards and Chris's Custom Builds.

Can't recommend Chris enough!! He is worth waiting for...he has completed several projects for me…read moreand each one looks fantastic!! Highly recommend!!

We decided on Kitchen Emporium for the complete remodel of our kitchen. We met with Stephanie…read moreseveral to pick our design, which she designed perfectly for us. She took us to stone places to select the stone for our countertop. She guided us through the selection and colors of the cabinets. She was always available for any questions we may have had. She scheduled all the people doing all the other work, plumbing, sheetrock, electrical and installation of the cabinets, floor and backsplash. They were all there on the scheduled times and days and completed on time. All the work was done to perfection. We couldn't be happier with our kitchen. If you need a kitchen work done, you would be remiss in not using them John and Christine Horn Hampton VA

Rob and the nice folks at Kitchen Emporium made my total kitchen remodel as easy as one could hope…read more They are very good at keeping the customer informed about every step of the process, and they are also flexible. I had changed my mind a few times about countertops and they were very accommodating. They make you feel as though the ultimate goal is that you are happy with your choices and that you get exactly what you want. I would recommend using Kitchen Emporium any day. Next, I'll go to them for a bathroom remodel.

Went in there expecting service. Waited for someone to assist and no one came like the guy at the…read morefront said. The one girl in the area looked at us and said something to someone in the office in the corner and never bothered to come over and helped. Needless to say we got NO assistance. I guess we looked like we could not afford their stuff....don't let the looks fool you.....SMH

We started working with Prosource in early March at the recommendation of a local independent…read morecontractor to check out flooring, cabinets and countertops for our kitchen remodel. We stopped in on a Saturday and spent most of our time browsing floor options. We worked initially with Alexandra, who was very helpful when looking at photos of our home. She was very informative when it came to styles and options and allowed us to check out several samples to take home. Before the end of our visit, she referred us to another associate to discuss counters and cabinets. He was initially very helpful as we looked at options to fit our budget and space. Eventually, we went with another manufacturer for custom cabinets, so we were now considering only countertops with Prosource. Fast forward 3 months - we found another material we liked at Superior Marble in Portsmouth, which Prosource also carried. We were excited to learn that they could provide and install for nearly $3k less than Superior and with a faster turnaround time. When it came to getting the invoice and contract from the associate at Prosource, he became harder to get hold of. He would promise information and never provide it; would not return emails or phone calls or would do so weeks later. We had to send multiple requests via email and phone for composed estimates and paperwork to sign and to schedule the templating. He ended up leaving the company and we got passed around to 3 or 4 other people to help us with templating the countertops and scheduling installation. Of note, they also requested payment in full to even get scheduled. We paid and got on the schedule for a month later (Jul 30th). After template, it was 2 1/2 weeks to install (Aug 18th). They had a subcontractor complete the template and installation - Mike - and he was great to work with. We did have some issues after installation - sharp edges, a stain and a slight chip after installation and he returned within 2 weeks to take care of those issues and make sure we were satisfied, which we are! Other than the back and forth with associates @ Prosource which were a slight headache, I have no hesitation recommending the product we purchased. We saved a good chunk of money, but it came at the cost of a wait, which was overall worth it. I would consider returning when we renovate our bathrooms in the near future.

We had custom cabinets installed about three years ago with a five-year warranty, yet the…read morerefrigerator panel is already failing with warping and finish breakdown. What's most disappointing is not just the issue, but how it was handled. We reached out multiple times in good faith, provided documentation, and allowed a service visit, but the concern was dismissed without evidence, without a meaningful and unbiased evaluation, and without a transparent written report. The damage was attributed to moisture or pet activity, which is not supported by the condition shown. The final response effectively shut down further discussion. A warranty only has value if it is actually honored. For context, the project also involved installation-related issues that required water remediation, along with initial cabinet delivery problems including stains, edge peeling, marks, and missing pieces, which was unexpected given the quality standards presented. We chose this company based on its reputation for quality and customer-focused service. Unfortunately, our experience did not reflect those expectations. We will be filing formal complaints with the Better Business Bureau and the Virginia Attorney General's Consumer Protection Section. At the end of the day, how a company responds when something goes wrong reflects its true values. Integrity, accountability, and how customers are treated matter.

They are punctual and provide good pre-order services. However; they do contract outside for the…read morematerials and do not provide all needed services. They request funds before actual work is done.

Before selecting this company dont do what we did and trust them to their word. We decided to…read moreremodel our entire kitchen, Bobby came out and measured a couple of times and told us 6-8 weeks. At the 7 week mark (we) called and they told us we needed to come in and pick the colors and handles. Week 9 we again called and they scheduled us for a 2 day install. The day before install my wife called and was told someone contracted the COVID and they had to shut the production plant down and it would be 2 more weeks. (We have no kitchen at this point) Week 11 we once again called and was scheduled for Monday and possibly Tuesday (yes today) and Monday we were told their truck was broke down and they never came. Today we had to call them again and was finally told the truth.. We are told the cabinets got put on the back burner and they were only 98% complete drying from the paint. Now mind you after the cabinets are installed you still have to wait for the counter tops. Lord only knows how that will go. This company will lie to your face, make up false excuses and will not call you to keep you informed. If that is the way you want to spend your money then by all means go waist your time and money. This company is in dire need of customer service and new management that wont lie to a customer.

I attempted to contact them for a pantry remodel. I did what the employee at the store requested…read moreover a month ago but despite multiple phone calls and promises that he will get us a quote, the owner has never contacted me or provided a quote. He didn't even bother to reply to the emailed pictures confirming receipt. I guess my small project doesn't rate a simple professional response.

These guys built the cabinets for our home. Fantastic craftsmanship, and they took the time to show…read moreus all the various options and what would work best in our kitchen for our needs. I would recommend this wonderful business to everyone!

From the owner: Local family-owned and operated business specializing in custom made cabinetry and countertops for…read moreyour kitchen, bathroom, and all other areas of your home made right here in Virginia Beach since 1963.